Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 1,875 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 1,875 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 28th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tiles were ok, but they "were delivered" with 3 broken.”

Helpful Report

Posted 7 months ago

Hi Kevin, Apologies regarding this. We offer to replace any damaged tiles free of charge. All we need is a picture as proof of the damages and then we will resend. Kind regards,

Posted 7 months ago

“Although the delivery was prompt as promised I was disappointed with the amount of damaged bags in the middle of the pallet which means the bags were loaded on damaged, had to write off and clean up 3-4 bags of adhesive.”

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Posted 10 months ago

“Bag of grout was split on delivery”

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Posted 10 months ago

“Recently requested a couple of samples from Tile Experience and although I appreciate these are fre samples, having them arrive in multiple pieces was extremely disappointing. Again I appreciate this could have happened in transit but they weren't protected very well with a thin wrapping of bubble wrap around them and in a padded envelope. Even more disappointing is the lack of website update. The tile we wanted showed "in stock" but the next day "out of stock." We contacted the seller via phone to be advised they are indeed out of stock and they had no idea when they'd be coming back in stock. An hour later website shows "in stock." Yet another phonecall confirmed no stock.”

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Posted 1 year ago

“The marmox boards were delivered promptly but badly damaged and unusable. I informed the tile experience by email as no customer service over the phone there has not been a response and I’m left with a broken product. A company should’ve judged by their after sales hence only 2 stars. I await a response”

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Posted 1 year ago

“product is good, i ordered 9meters but only received 8.5, the sheeting material was badly cut and only held together by a single round of tape, no protection to product and delivery left in our yard no contact with me to say it was delvered.no inspection possible until I found it on the floor.”

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Posted 1 year ago

“Product did not work as described. Instead of intensifying the colour of my natural slate paving it just darkened it, then a white bloom came, which meant removing the product again and starting over with something different. Very disappointing.”

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Posted 2 years ago

“I’m disappointed l received a email to say the company are unable to deliver to Northern Ireland!!”

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Posted 2 years ago

“The tiles I purchased were advertised as 100mm x 100mm whereas the ones delivered are only 95mm x 95mm, I specifically wanted 100mm x 100mm to replace some existing tiles of the same size so was disappointed.”

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Posted 2 years ago

“Most of my tiles arrived broken. Packaging very poor. Just put in box and covered in brown wrapping paper. Should have been at least bubble wrapped. Had to ask for replacement tiles.”

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Posted 2 years ago

“Next day delivery didn't happen. The following day the courier didn't phone ahead, as promised, before arriving at the site. He then decided that the vehicle was too large to get to site (ridiculous as plenty of other vehicles of similar size had managed it) and drove away. . He wasn't prepared to deliver to a more accessible site offered nearby as this messed up his schedule. Finally arrived three days later (admittedly the weekend was in between). Would give this one star except that Jack at Tile Experience busted a gut to try to get the courier company to deliver within a reasonable time.”

Helpful Report

Posted 2 years ago

“Recently ordered pack of 22 brown authentic quarry tiles which i received BUT also ordered and paid for 9 x brown authentic tiles with one rounded edge from the Tileperience site to be advised that these were unavailable even though they are listed on e bay as available but at a vastly inflated price From memory your own site listed them @ £2.10 each and on ebay the same item is shown @ £4.95 each !!!! which i think is exhorbitant As the order placed on the Tilexperience site was accepted and money paid do you not think that the price of £2.10 should be honoured ??? I also enquired about getting 4 x square edge extra 150mm sq x 12mm thick authentic brown tiles but cannot find them available on either Ebay or your own site Question What use are the pack of 22 that i have received if i cannot purchase the single extra 4 tiles and the 9 single rounded edge tiles that are needed to complete the job Grumpy customer Grrr”

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Posted 3 years ago

“3 days for a £12 next day delivery on a small box of tiles and when they finally arrived one was broke in half and 3 were chipped.”

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Posted 3 years ago

“sent a few e mails asking when my delivery would be. No reply. Not that excellent at customer service. Very disappointed.”

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Posted 3 years ago

“received porcelain tile adhesive but with a hole right through the plastic bag and the paper bag, the courier dropped it at my front door with the door open thus some of the adhesive spilling out onto the floor inside, my wife was'nt happy at all. I've patched the hole up in the bag with gaffer tape, just hope the adhesive does'nt go off before its time to use it.”

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Posted 3 years ago

“One pack of tiles all broken”

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Posted 3 years ago

Good morning, Apologies that you received some damages with your delivery. Any damages made in transit will be replaced. all we require is proof of damages, this can be done by sending us a picture via email. We will then send out replacements to you, for delivery ASAP. Best regards, The Tile Experience.

Posted 3 years ago

“I’m still waiting for an explanation as to why I only got half my order or indeed a refund!!?”

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Posted 3 years ago

Sincere apologies with regards to the delay in getting back to you regarding this. I am glad that the issue is now sorted. Thank you for your cooperation during this difficult time.

Posted 3 years ago

“Wrong size boards sent out. Paperwork stated 30mm as requested, 40mm Actually delivered!”

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Posted 4 years ago

“Previously had a good experience. Unfortunately I have just received the consignment I ordered and they are broken. I have emailed them with my complaint and waiting for reply and outcome.”

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Posted 4 years ago

Apologies regarding this Angela, as we discussed any breakages will always be replaced free of charge. Kind regards.

Posted 4 years ago

“I found the experience of purchasing from this company easy and straight forward with a very quick delivery turn round we have a problem with one of the items which we are awaiting a outcome so I will hold back on my satisfaction rating”

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Posted 4 years ago

Good Morning, Apologies regarding this. There was indeed a picking error. This will be rectified tomorrow. Sorry for any inconvenience caused by this. Best Regards, The Tile Experience

Posted 4 years ago

Tile Experience is rated 4.8 based on 1,875 reviews