The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,072 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,072 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

Write Your review

Tell us how The Original Bed Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Original Bed Company 5 star review on 7th May 2024

310

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't fault the service, it was very quick and very efficient. The bed is exactly what I wanted and is really good quality. It doesn't rock at all and is totally solid. The mattress is also really comfortable.”

Helpful Report

Posted 3 years ago

“Love my new iron bed. Goes perfectly in my annex room. Love the ranges you have, colour options..and most important the sturdiness of the frame. Plus the underbed storage is a great addition. Easy to order, no problem with delivery and easy to put together.”

Helpful Report

Posted 2 hours ago

“Excellent website, good range of products. Although delivery of a stock item was slower than expected, Customer Service responded quickly to supply missing parts.”

Helpful Report

Posted 1 day ago

“Absolutely love these beds. We have a black one and a pewter one which is fabulous. Love the height options for storage underneath. Worth the wait. Also bought the cotton mattress which is so comfortable.”

Helpful Report

Posted 3 days ago

“Bed quality good, everything else very poor. Quoted 8-10 weeks delivery, it took 13 weeks and I had to chase 3 times to get a delivery date. Worst of all was the excessive packaging, most of which not recyclable. 3 full bin liners + cardboard boxes and a metal bar, all for 1 single bed. Absolutely no excuse for not using more sustainable/recyclable packaging in 2023, other than company don’t want to pay the extra few pence. Hugely disappointing and inconvenient (had to take it all to the dump as bin men wouldn’t collect it) for such an expensive product.”

Helpful Report

Posted 3 days ago

“Lovely bed, second one I have purchased”

Helpful Report

Posted 4 days ago

“We did quite a bit researching beds before buying and settled on the OBC as a specialist. When a bed was chosen, we were quite unprepared for the overpowering stench of the wool component and it was only upon complaining, that we were informed that this would be the case. How could we have known? To the two locations we'd phoned, no-one answered so we emailed with a follow up of the same a week later. Phoned again and a no-quibble replacement was made which arrived the next week. The wool smell was much reduced and the operative had said in advance that he would handpick the wool filling to ensure this. There seemed to be conflicting advice concerning the periodicity of turning and rotating the mattress, and in the end it was admitted that the precise manner of going it was not so critical.”

Helpful Report

Posted 4 days ago

“Once again great service, fast delivery, kept informed and what's more a lovely comfortable mattress - thank you.”

Helpful Report

Posted 4 days ago

“Beautiful bed made with amazing quality! So unique! Would order from this company again”

Helpful Report

Posted 5 days ago

“Excellent delivery, prompt and arrived when expected. Delivery guys could have smiled a bit but despite my efforts weren’t interested in engaging with me at all! Bed is very comfy and very good quality”

Helpful Report

Posted 5 days ago

“Excellent communication and all queries answered. Delivery was exactly as agreed with the courier company that Original Bed Company utilise. No issues with bed construction”

Helpful Report

Posted 5 days ago

“We absolutely love ❤️ our new bed, it’s gorgeous well made, original looking, comfortable we look forward to every nighttime. The company kept us up to date with the production and keep it safe until delivery.”

Helpful Report

Posted 5 days ago

“We are so happy with our beautiful bed & Jono wool mattress. We ordered the Glenholm iron bed, it is so lovely and looks great in our bedroom. The process from ordering to delivery & building the bed was effortless. Thank you to “The Original Bed Company “ Totally recommend this company.”

Helpful Report

Posted 5 days ago

“Love, love, love, our Nancy bed frame covered in Two Sisters hand woven tweed.”

Helpful Report

Posted 6 days ago

“The Original Bed Company were excellent from start to finish. After a telephone call, they confirmed they were able to supply the bed frame I urgently needed with a quicker delivery than stated on the website. I chose the Tulsk for its simple elegance, which I love, love, love! Also it is strong and sturdy. In the future, I will only ever have to buy a new mattress, so economically it makes sense too! It didn't take long at all for my handyman to put together. It is set up on the higher of the two possible levels (great to have that option!) but I may have it lowered as I am not particularly tall and find I have to lift my bottom up on to it rather than slip myself into bed. Either way, it is so easy to vacuum under it. I would 100% recommend to anyone thinking of buying a new bed. Do away with those dated divan sets!”

Helpful Report

Posted 1 week ago

“I ordered a bed frame Paris and it is absolutely gorgeous, the quality is amazing, totally worth the price. Also, The Original Bed Co team was great, super nice and helpful, they took care of all the delivery process and details (customs etc), making the whole experience stress-free and pleasant. I’m super happy with my purchase and I couldn’t recommend it enough.”

Helpful Report

Posted 1 week ago

“Best bed I've ever had, the quality is second to none and it looks so beautiful. Would highly recommend. Great customer service throughout, it's just a shame there are not many companys like this one anymore! Thankyou to The Original Bed Company.”

Helpful Report

Posted 2 weeks ago

“Bed was well packed and arrived in perfect condition. Assembly very easy and straightforward and results in a very solid bedstead. The style and finish is excellent and of high quality. Would definitely recommend.”

Helpful Report

Posted 2 weeks ago

“I ordered 2 beds, Hamilton low foot end iron bedstead in king size and traditional iron bedstead double. Absolutely lovely the beds, solid and excellent quality. Great value for money compared to other similar looking beds that were very flimsy. Would highly recommend.”

Helpful Report

Posted 2 weeks ago

“Absolutely brilliant service. I’ve had many beds and mattresses and I can’t recommend Original Bed Company enough”

Helpful Report

Posted 2 weeks ago

“Placed order and delivery was within the time quoted The bed was easy to assemble and is well made and see no reason why I would ever need to replace it”

Helpful Report

Posted 2 weeks ago

The Original Bed Company is rated 4.8 based on 2,072 reviews