We did quite a bit researching beds before buying and settled on the OBC as a specialist. When a bed was chosen, we were quite unprepared for the overpowering stench of the wool component and it was only upon complaining, that we were informed that this would be the case. How could we have known? To the two locations we'd phoned, no-one answered so we emailed with a follow up of the same a week later. Phoned again and a no-quibble replacement was made which arrived the next week. The wool smell was much reduced and the operative had said in advance that he would handpick the wool filling to ensure this. There seemed to be conflicting advice concerning the periodicity of turning and rotating the mattress, and in the end it was admitted that the precise manner of going it was not so critical.