The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,410 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,410 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 24th June 2025

351

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The obc bed I received, the headboard was badly finished with many marks. But the worst is the design change. I’ve got 4 other obc beds, and no problems. The skates on these beds clicked in. Now the slates just sit on frame. They are of less quality and guess what. The bed creaks. This is not the frame but the slates that lay under mattress. I wish the bed to be returned and full refund. I would like one of the original designs and not this bad design. Photos attached. Please note. Not delivery damage. Manufacturing issue.”

Helpful Report

Posted 6 years ago

“I can't fault the service, it was very quick and very efficient. The bed is exactly what I wanted and is really good quality. It doesn't rock at all and is totally solid. The mattress is also really comfortable.”

Helpful Report

Posted 4 years ago

“Very happy with the bed and the service! Bought the Ashley in Satin White for our spare bedroom. I am extremely fussy about the quality and could not fault it! Hopefully you can see from the photo, how easy it is to reduce the height if you don't want to store much underneath. No squeaks when I spent one night trying it out! Thank you for all the help we were given before purchase .”

Helpful Report

Posted 8 years ago

“The Original Bedstead Co. use the worst courier that I have ever encountered but their own customer service is appalling. Totally wet, not responsive or proactive and having to be led by their customer. First of all, when the courier company send a text to tell you when your order is due to arrive, the text comes from an anonymous number and contains no information about where the order is from. Secondly, the company managed to split the two parts of my bed by not loading both packages onto the truck they were supposed to be on. When the driver tried to deliver only half a package, he seemed shocked and quite rude about the fact that I wouldn't sign for it or accept it. I called the Original Bedstead Co. and whoever I spoke to was useless, wet and offered no compensation nor seemed particularly eager to help me out. A day later, the packages were reunited and a new delivery date organised (and another day away from the office for me). Guess what, no delivery because of, according to the tracker, a "loading failure." What a joke. I've yet to contact the bedstead company other than by email since but I expect them to be as completely useless as they were before. Avoid these incompetent, useless people.”

Helpful Report

Posted 7 years ago

“I bought Hamilton iron bed 10 years ago this September and I still love will never change it I hope it will become a family heirloom as did Victorian beds in the past....”

The Original Bed Company 5 star review on 31st July 2017

Helpful Report

Posted 7 years ago

“We are delighted with our Hamilton bed. It is beautifully and solidly made, was not too tricky to put together and it looks great in our bedroom. Along with a new mattress, it is super comfortable to relax and sleep on. Highly recommended.”

Helpful Report

Posted 9 months ago

“I absolutely love my new bed. It’s really sturdy, very well well made and looks just right in my cottage bedroom. I was a bit worried that I might have trouble getting it up my narrow turning stairs but it was packed into surprisingly small pieces that were easily manoeuvred up and around in a tight space. It arrived in lockdown so I had to take it upstairs and assemble it by myself (it is a double bed, too) but I managed it!”

The Original Bed Company 5 star review on 5th March 2021

Helpful Report

Posted 4 years ago

“Customer service isn’t great. No communication after purchase. I had to contact them myself and have been told that my bed is leaving their warehouse in a couple of days, four days later I had to call them myself again and have been told that my bed is only going to leave their warehouse in 3 days and at best is going to be with me in 8 days which is a delayed from a promised delivery date by a week. Why I have to find all that out myself. Why no one bothered to keep me up to date when I’m spending big amount of money.”

Helpful Report

Posted 4 years ago

Dear Luke, Thank you for taking the time to write the review. We’re really sorry to hear your disappointment. Please note that our order confirmation email contains all the necessary information including the lead time. Unfortunately, we have been experiencing some unprecedented difficulties and delays since the beginning of the pandemic restrictions. However, we have been trying our best to service all our customers in a timely manner. Once again, please accept our sincere apologies for any inconvenience caused, and also please kindly note that we are always here to assist all our customers in anyway possible. Best Regards, The Original Bed Company

Posted 4 years ago

“Agree with all other reviews, first class service and beautiful, beautiful bed. Exceptional quality/Very pleased. ***** Five Star”

The Original Bed Company 5 star review on 5th November 2020

Helpful Report

Posted 4 years ago

“I ordered my first bed and it arrived dented, then I ordered a sprayed bed which took 5 weeks. When this arrived it hasn’t been sprayed to a high standard. The paint had run and it had been painted over a black bed, the paint began to come off. Because they had not even primed the bed. The screws for the bed were bent, the planks for the bed some were chipped, they tried to blame this on me.”

Helpful Report

Posted 4 years ago

Dear Lesley, Many thanks for your review. Sorry to hear of your disappointment. Some models do take longer than others, with the lead time for each design being advertised on their particular product page. Our sprayer is very conscientious, and any drips are sanded and resprayed to ensure a smooth finish. I'm unsure how he missed this one but I will pass on your disappointment to him. In terms of the chips, I can see that these are positioned under where the collars of the Selkirk sit. Because these are made of metal and have fairly sharp hidden inner edges, when pushed tightly into place there can be some chipping under the collar. This is completely hidden, and I can assure you though that the paint has completely bonded, hence why it has only occurred in this particular position. We pre-fit each screw fully to ensure that they are straight and have no cross threading, so it would be great if you could send us a picture as per our telephone conversation, allowing us to get an understanding of which ones were bent. Finally, in regards to our heavy gauge sprung slats, we have used these for many years, and should customer's have any issues we are more than happy to send out replacements straight away. I've been onto your order and can see that your full refund has already been processed in accordance with our 30 day no quibbles return policy. Best wishes, The Original Bed Company

Posted 4 years ago

“Love the bed. Very sturdy. Simply thought out and easy to erect. Diagrams on leaflet could be a bit clearer as not clear as to which way up bars need to go and easy to put them wrong way up. Would love you to think about less packaging, no plastic nor polyestirene as we are all supposed to be saving the planet.”

Helpful Report

Posted 6 years ago

“Slats provided were extremely dirty in plastic cover, once opened they deposited dark sooty dirt. They should not have passed the final check. The despatch of the slats was therefore unacceptable. The delivery of the bed by your two delivery men was excellent. Faultless. The bed itself is lovely. Huge shame that the contents weren't checked. Very disappointed.”

Helpful Report

Posted 6 years ago

“Excellent purchase. I love the simplicity of this design and the option of two heights. It doesn’t creak with every movement and feels solid throughout. And moving from a double to a single gives me two directions in which to roll onto the floor if I have a restless night 🤪 … just kidding; I’ve slept well in this bed.”

Helpful Report

Posted 1 month ago

“Every time I have needed to approach this company for help, or whatever, they have been excellent. They replaced broken parts free of charge (albeit small parts) even when well out of warranty and when these parts were not available anymore (my bed is 20+ years old and still going strong), I had to buy a replacement base. The cost was less than I would have thought and the service and delivery were perfect. I can't praise this company enough and will definitely buy from them again when I have to replace.”

Helpful Report

Posted 1 month ago

“Lovely bed.. took 3 months to arrive after payment. Nightmare to put together. Still have plasters on numerous fingers!”

Helpful Report

Posted 2 months ago

“In 2018 we bought a small Edwardian styled b&b in Blackpool and needed to replace all the beds. After much searching and comparing online we decided to use the Original Bed Company and we are so pleased that we did, in total we have bought 5 single,4 double and 1 queen size Edwardian bed frames and 1 queen and 1 double juno mattress. Seven years on and the bed frames are as good as they were when we bought them. We opted for black matt frames whick look fantastic in our rooms and are mentioned by our guests regularly. The frames themselves are of exceptional quality, very sturdy with a good weight to them, they can be adjusted in height. The mattresses are again of a very high quality, the detail on them is so lovely it's a shame to cover them, we chose medium firmness and we have had excellent feedback from our guests, we will be buying mattresses for the other beds too in time. The level of service provided by The Original Bed Company was second to none, delivery was quick and profesional. We are so proud of our beds and how they look, they have elevated (literally) the look of our guestrooms and are a constant talking point. They have proved to be great value for money too as i'm sure they will never need replacing.We wouldn't dream of going anywhere else for beds.”

The Original Bed Company 5 star review on 12th March 2025

Helpful Report

Posted 3 months ago

“Love that these are all natural, so no nasty chemicals, and reasonably priced. I ordered the juno wool in medium, unfortunately I found it too firm for my needs, I suffer with fybromyalgia (maybe this would have given a bit over time?) but with the free nights trial I was able to return, which was hassel free and refund sorted quickly. I would have loved a "soft" option to try”

Helpful Report

Posted 5 months ago

“I am so happy with my bed from The Original Bed Company, it looks even better in reality than it did on the website. I chose the Hamilton Bed. It was very easy to assemble and it arrived very fast. I would recommend this company to anyone who is looking for a new bed that is supposed to be special and that is so high-quality and beautiful that you want to keep it forever”

Helpful Report

Posted 5 months ago

“We had wanted an iron bed for a long time and the designs at OBC matched exactly what we had envisaged. We also needed a new mattress so getting the frame and mattress at the same time was a good deal. The range of mattresses provided plenty of choice. Choosing the bed was easy on the website and the delivery was really smooth and efficient. My husband and I assembled the bed very easily and we have been very happy with both the look and comfort of our bed.”

Helpful Report

Posted 5 months ago

“Came across this company whilst browsing, so glad we did! Purchased a single bed (pewter) & the Juno cotton mattress for our guest room last year. Delivery company kept us updated en-route with both items being delivered and packaged perfectly. Mattress is so comfortable whilst bed itself is very heavy and sturdy, looks great in the room . So satisfied, that we went on to order the same mattress (double) for another room and will certainly order from here again when the need arises (maybe the Hamilton bed next time!).”

Helpful Report

Posted 5 months ago

The Original Bed Company is rated 4.8 based on 2,410 reviews