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The Original Bed Company Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

4.8

Based on 2,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 10th April 2024

The Original Bed Company 5 star review on 4th April 2024

The Original Bed Company 5 star review on 3rd April 2024

The Original Bed Company 5 star review on 14th March 2024

The Original Bed Company 5 star review on 24th February 2024

The Original Bed Company 5 star review on 23rd February 2024

The Original Bed Company 5 star review on 16th February 2024

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had to wait several months as we chose a bed that was not in stock. It arrived on time and the delivery company were communicative and effecient. We were moving beds between rooms so chose self assembly. The packaging is good for avoiding shipping damage but there was an excessive amount of stickytape, clingfilm wrapping and expanded foam. Not great from an environmental perspective. The assembly instructions were clear but a couple of times it would have been better if items were assembled in a different order. The design uses many, many more nuts and bolts to our other iron beds - one uses none. Factory quality control appears to be lax, as another reviewer notes the slats are rough, poor quality wood with splits has been used. The slats only rest on the frame, so there is an instruction to not slide the mattress over the slats to avoid them shifting. All our other beds (5) have retention for the slats to avoid this problem. Turning a heavy matress on this bed is likely to cause slats to come adrift! The inserts in the posts that take a threaded stem that the finials are attached onto were very badly aligned (picture below all 4 were misaligned). I was able to correct this with a mallet and a block of wood, but a simple jig at the factory avoid this manufacturing defect, which I expect is routinely corrected on site by their assembly staff. We are happy with the bed, which is in a guest room, but would not buy from this company again.”

Posted 1 month ago

“The bed is great, packaged beautifully. But there were a lot of things that could be done better. This was a very expensive purchase, bought online. I received an online confirmation of my payment and delivery date, 8-10 weeks and that was it. I telephoned to confirm that the order was in progress, the person was very helpful, 8-10 weeks as advertised. I called a second time at 10 weeks, again very helpful, delivery was scheduled for 11 weeks, as I was in Scotland so that takes a bit longer! You need to up your communication instead of customer prompting everything. A 'thank you for your order and here's what will happen now...' would be a good addition. The delivery company were helpful when I called them, but I missed my first chosen delivery slot as their online system for confirmation didn't work. It's a big purchase, you need to make the process more personal and professional.”

Posted 4 months ago

“The entire purchase went well. My only complaint is my bed was bent during transport. I was able to mostly straighten it out; however, it is less than ideal for a bed that costed over $1000. I love the bed.”

Posted 4 months ago

“It is a sturdy bed, looks nice and was easy to assemble. However, finishing in some areas is not perfect and looks untidy. It is made in India, which is rarely of decent quality. You can dress the bed and hide it, of course, but that is not what I was paying for.”

Posted 7 months ago

“I have ordered a bed frame and mattress from the Original Bed Company. I was happy with the bed frame but wished to exchange the mattress for another one. The exchange was arranged quickly and without any problems. However, since then I have contacted the customer service several times by email to process the refund of the difference in price (the second mattress was cheaper) and I have not heard back yet about my refund (during the sale process the reply to my email was prompt). This has certainly spoiled my experience with the company”

Posted 7 months ago

“Product quality excellent, service not so. I had one query overy my delivery, made a call. Whoever dealt me was dismissive and patronising, had all the customer skills of an angry wasp. Great product by the way, just don't expect good service if you have a problem.”

Posted 8 months ago

Hi Paul, Thank you so much for your review. I will send another email to your personally but I wanted to also publicly apologise if any of our employees wasn't assisting you in a manner which we would like to help all customers. We always want our customers to feel comfortable with our product and our service and we strive to get better each day. Once again, I do apologise for this experience and I do hope we get the opportunity to make up in the future.

Posted 8 months ago

“The bed is lovely but I was very disappointed by the sheer quantity of waste and plastic in the packaging. It was devastating to think of the environmental impact of this sort of packaging.”

Posted 8 months ago

Hi Kryszia, I'm glad you lone the bed, and we appreciate your feedback on the packaging. It's a very fine balance trying to use as little packaging as possible, and still ensuring a customer's bed arrives in perfect condition. We have significantly reduced our packaging over the years, whilst still ensuring extremely low levels of damage in transit. One of our core beliefs is that something should be made once, and well. That said though, we are continually looking to improve and are actually developing a new packaging system that completely eliminates any plastic, and uses even less cardboard than currently. Your review has spurred us on with this, and we hope to go live with it soon after full testing. Best wishes, The Original Bedstead Company

Posted 8 months ago

“Sturdy and well made. Instructions too generic and very unclear. Colour deceptive, more cream than white.”

Posted 8 months ago

“The bed is stunning , but unfortunately I emailed and called but got no where . In the video on the site it says beds are adjustable height but not on this bed which is proving a problem.”

Posted 10 months ago

“The bed is nice but the delivery was appalling my 3 hour window was given the day before as 5-8pm, but they called that morning to say they’d be there at midday. They then turned up at 1 having delivered part of my bed to another customer and spent another hour retrieving it. It also wasn’t clear how to assemble the bed, no instructions given, the only instructions online were for the iron bedstead which we didn’t have. No option online to pay for assembly. I like the bed but I wouldn’t recommend to anyone else.”

Posted 11 months ago

“Overall, really love the bed and had a great experience with purchasing and delivery. Unfortunatly, after about 12 months, started to have issues with discolouration and scratching on the brass parts of the frame. Looks like the bed knobbs had a weird coating on them that hasn't reacted well.”

Posted 1 year ago

Hi Sarah, This certainly should not be happening. We coat our genuine brass in a lacquer to ensures it does not tarnish, as has happened here. It appears on this occasion that the lacquer may have failed. I notice this is on the top part of your bed knob and everything below is as new. This tarnishing can happen if wet towels are continually hung on the knob, so it would be interesting to know if this is the case here. Either way, I've contacted you to arrange getting these parts replaced under your 5 year warranty. Best wishes, The Original Bedstead Company

Posted 1 year ago

“Great service. Very well made bed. Great mattress but I bought a white bed frame and the finish really looks awful. So cheap and shiny looking. Looks like it cost me £100. Bad choice on my part I think.”

Posted 1 year ago

“Absolutely love my new bedstead. The man (whose name I have forgotten,sorry) who put if together was excellent. All my local family now have beds from the Original Bed Company, which says something good about the company. Pity it took so long to arrive and distinct lack of communication.”

Posted 1 year ago

Dear Jane, Thank you for taking the time to write a review for us. We're glad that you like the bed and assembly service! However, we sincerely apologise for the delay and communication issue. We always welcome our customers to contact us by phone calls or emails for any urgent matters and orders. Best regards, The Original Bed Company

Posted 1 year ago

“Expected a quality made bed frame but received a bed frame that was not quality ( welds poor and not straight, heavy dust on parts , ordered super king size bed - legs were cut 3/4 down poorly with rust on joints ? ) .”

Posted 2 years ago

“The bed I received is first class, good value for money, well made and exactly what I hoped for. I, was, however, fairly disappointed with how long it took for the bed to be put together and shipped to me (two months). The communication or ETA was lacking and I was only able to find out the ETA after chasing. I would also suggest assembling the bed with someone with a good brain for building and problem solving as it's not a simple thing to put together! Overall, I was very happy with the outcome and would recommend it to others!”

The Original Bed Company 3 star review on 20th October 2021

The Original Bed Company 3 star review on 20th October 2021

Posted 2 years ago

Hi Harry, Many thanks for your review and glad to hear that you are pleased with the final outcome and quality of the product. In terms of the 2 month wait, 8-10 weeks is the time it takes for made to order items to be delivered. This is displayed directly above the buy it now button, as we are very careful to be open about how long an item will take. I can see the lead time of 8-10 weeks was also included on your receipt, and that the bed was indeed delivered within the quoted time. We would always recommend that customers order one of the many designs we hold in stock or that are on a shorter lead time if the advertised 8-10 weeks for made to order items is going to be too long for them. That said though, as our beds are made to last it can also be worth the extra wait for a design you really want. Best wishes, The Original Bed Company

Posted 2 years ago

“The bed looks lovely and I like the fabric however they lost my order so when I enquired after ten weeks they didn’t have a record of the bed being ordered. Service was good to remedy this and it was delivered the next week however. When the bed arrived it had the wrong screws in the packs so I had to buy some extras to assemble it and now it is assembled after a couple of months it has started to creek very loudly.”

Posted 2 years ago

“The mattress is very comfortable. However it has a very bad smell, like being on a farm. I hope this goes away quickly. It's really not nice.”

Posted 2 years ago

Hi Jennifer, Many thanks for the review. Glad to hear you find the mattress comfortable. As we use all natural fillings, it is not unusual for the mattress to have a slight wool smell to it. However, this should not be an unpleasant smell, and it does fade completely over the course of a week or so once the mattress is removed from the packaging and allowed to breath. We'll contact you directly to get a bit more information and see if it's best to give the mattress a bit more time to breath, or replace it. Best wishes, The Original Bed Company

Posted 2 years ago

“Bought the Julia single which is just ok. Expensive for what it is, lots of exposed joints and joins. Looks like much cheaper ones I’ve bought in the past. Quite disappointed to be honest”

Posted 3 years ago

Hi there, Many thanks for your review. We’re sorry to hear your disappointment. If you can, please kindly send us some photos for the issue and we are more than happy to send out the part replacement as soon as possible for you as we provide a 5 year warranty against manufacturing defects. However, if you would like to return or exchange your bed for any reason within the first 30 days of receiving it, we will accept a return for either a full refund or exchange. Best wishes, The Original Bed Company

Posted 3 years ago

“Customer service isn’t great. No communication after purchase. I had to contact them myself and have been told that my bed is leaving their warehouse in a couple of days, four days later I had to call them myself again and have been told that my bed is only going to leave their warehouse in 3 days and at best is going to be with me in 8 days which is a delayed from a promised delivery date by a week. Why I have to find all that out myself. Why no one bothered to keep me up to date when I’m spending big amount of money.”

Posted 3 years ago

Dear Luke, Thank you for taking the time to write the review. We’re really sorry to hear your disappointment. Please note that our order confirmation email contains all the necessary information including the lead time. Unfortunately, we have been experiencing some unprecedented difficulties and delays since the beginning of the pandemic restrictions. However, we have been trying our best to service all our customers in a timely manner. Once again, please accept our sincere apologies for any inconvenience caused, and also please kindly note that we are always here to assist all our customers in anyway possible. Best Regards, The Original Bed Company

Posted 3 years ago

“The bed arrived when it was supposed to, nice bed easy to put together with two people, but I only give three stars because of the poor customer service the impression I got got was they didn’t seem bothered if they got my order or not.”

Posted 3 years ago

Dear Denise, Thank you for sharing your experience with us and we are glad that you’re pleased with the bed you ordered. Unfortunately we found out that your email address provided for the order wasn't correct, therefore, our order system failed to respond correctly. Please accept our sincere apologies for any inconvenience this has caused. With Best wishes, The Original Bed Company

Posted 3 years ago

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The Original Bed Company is rated 4.8 based on 2,057 reviews