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The Original Bed Company Reviews

4.8 Rating 2,057 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

4.8

Based on 2,057 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 10th April 2024

The Original Bed Company 5 star review on 4th April 2024

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The Original Bed Company 5 star review on 23rd February 2024

The Original Bed Company 5 star review on 16th February 2024

307

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to talk to although during the process but quite a wait for bed to be delivered. As mention before, the young delivery men could have been more helpful, seeing how old my wife and I are, they should have offered to help us carry the items onto the landing, instead they were left in th ground floor hallway. Being from the generation that did not give in, we struggled but managed.”

Posted 3 weeks ago

“Our bed arrived well-packed and in good condition with nothing missing. Assembly was straightforward and the bed is very solid and well made, the only slight issue being the wooden slats which were rough and splintery in places and needed to be sanded down. We are very pleased with the bed which is ideal for our memory foam mattress and would certainly order from this company again.”

Posted 4 months ago

“The bed itself is exactly as we thought and assembly, whilst a lengthy process, was accomplished with only one error. The rods holding the knobs on have to be inserted from the bottom at an earlier stage in the assembly process - so one of us had to lift the bed while the other inserted the rod from beneath. There is one spare rod - but as the bed hasn't collapsed after a month, we will assume it's not required. The delivery, however, was very disappointing. Despite being a bed and the individual boxes quite heavy, the delivery people refused to carry them upstairs and left them in the hall. We should have paid extra, apparently, if we required our new bed to be delivered upstairs. Not many people have downstairs bedrooms unless they live in a bungalow so we would have thought the pricing included delivery to the room required (a bedroom).”

Posted 4 months ago

“Great service, bed arrived swiftly and looks super, exactly as I had hoped. The mattress is very comfortable too. I am deducting one star for the assembly instructions in respect to the optional drawers which are at the end of the instructions and require the bed to be semi dismantled in order to retrofit the drawers. Other than that, I love my new bed.”

Posted 4 months ago

“We bought a bed from The Original Bed Company nearly twenty years ago. It is still giving us a good night's sleep every night. When we needed to replace our spare bed it was obvious where we should go. The new bed arrived promptly, was easy to assemble and looks elegant in our spare bedroom. We hope it'll give our guests as many good night's sleep as our original one.”

Posted 4 months ago

“A very good experience from start to finish, Arrived on schedule and delivered as I asked, to my door some distance away. It is wonderfully comfortable and looks as good as expected, I sleep soundly.”

Posted 4 months ago

“My bed is absolutely wonderful and I am completely delighted with it. I paid extra so my bed could be delivered to my bedroom and I could assemble and sleep in it, having just moved in to my new home. However, the couriers who delivered the bed refused to take it up (they didn't even try, or look at my stairs, they left in a hurry saying it was "not company policy"). I then had to sleep on the floor for over a week before the Original Bed Company could send someone to help me and assemble it. I was charged extra for this service. So, if ordering a bed from this company, make sure you get a guarantee that your bed is delivered where you want it. The bed itself is fine, but the company weren't terribly sympathetic to my plight, charged me extra for my inconvenience and made me wait a week/10 days before sending someone to help me( he was very good).”

Posted 4 months ago

“We love our bed and even when we had a slight problem it was sorted out very promptly by the Original Bed Co. I can highly recommend them.”

Posted 4 months ago

“Arrived on time, beautifully packaged and everything as it should be. Not quite the 'wow' factor I was hoping for, but a lovely stable bed that is comfortable, good quality and will certainly last me out!”

Posted 6 months ago

“Ordering process was simple however one star removed because unfortunately a vital screw was missing from the order, and when customer service was contacted there wasn't a great feeling of urgency from them to rectify it. A replacement screw eventually arrived and we're very pleased now that we have been able to build it.”

Posted 6 months ago

“The bed is nice and a good price, however, we had to contact the company and get new slats as they were all rotten and in horrible shape. But they did send a replacement set promptly and they were fine.”

Posted 7 months ago

“The beds are solid and have unusual designs. I am slightly disappointed with the finishing: the colour looks like gloss and not matte. In some points the welding work is not as refined as it should be.”

Posted 7 months ago

“Although the bed and mattress are lovely, the instructions were shoddy and not well laid out. The photocopy was difficult to read. The instructions to fit the underbed drawer, required dismantling of the previously built frame to fit it. These instructions could be improved dramatically. One of our bolts got double threaded and jammed. Luckily we decided to lower the frame, so we ended up not using that bolt hole in the end.”

Posted 7 months ago

“Lovely quality and good service”

Posted 7 months ago

“Brilliant bed! Not the easiest to put together - a you tube video is key”

Posted 8 months ago

“Very well made, sturdy but attractive beds. Slightly unclear instructions re putting in the central metal pole but overall very good. Mattress also well made and comfortable. A quality product.”

Posted 9 months ago

“The bed that we chose is unusual and was challenging to erect. In no way is it instinctive and the way it was packaged did not make it easy to construct the Waterloo. The bed still rattles a bit and it would be helpful for one of your experts to see if there are any improvements that can be made. Your colleague in the Kings Road was very helpful in selling the bed. He gave us a lot of his time which was appreciated as the website is not always clear.”

Posted 9 months ago

“Really pleased with the two beds I have bought from the original bed co. My only complaint is the delivery or perhaps the storage. Both times the boxes arrived filthy dirty and damaged on one end but no damage to the beds at all. Everything needed a good clean after id assembled it and got rid of the boxes.”

Posted 10 months ago

“Lovely bed. Good quality and prompt delivery. Took us a while to assemble but we're unfit and in our 60's, however, assembly was straightforward although we couldn't get one part to fit. Overall, very pleased, it will last us out. Well worth the money in our opinion.”

Posted 1 year ago

“The bed itself is beautiful and delivery was fantastic but I am disappointed that nobody responded to my email as bed is very creaky!”

Posted 1 year ago

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The Original Bed Company is rated 4.8 based on 2,057 reviews