The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,863 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

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“Excellent service and great customer service Products are excellent Dave”

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Posted 3 years ago

“Great product, great customer service and great prices. What's not to love?”

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Posted 3 years ago

“I ordered some sleepers on-line for a raised bed and am very pleased with my purchase. The website is very easy to use and the prices are very reasonable. Delivery arrived as arranged and the driver unloaded my order on my drive by the crane just where I wanted it. All in all I’m dead chuffed.”

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Posted 3 years ago

“As always, arrived on time and packaged beautifully.”

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Posted 3 years ago

“This is the First time I have used this company, I am not disappointed, the briquettes are good quality and burn for a long time giving a great even heat, delivered on time, I will definetley be using Luxury Wood Company again.”

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Posted 3 years ago

“Great service, delivered on time right to where we wanted. Excellent quality oak sleepers and boards for raised beds.Highly recommend this company to anyone seeking quality timber products at an excellent price.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Excellent price and quality Highly recommend”

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Posted 3 years ago

“Great service. Product as described and arrived in good time. Will use again.”

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Posted 3 years ago

“Couldn’t believe the price Cheaper than decking boards and scaffolding boards Being oak should last longer Looks really good now it’s in place Had some good comments from friends and relatives”

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Posted 3 years ago

“The staff I dealt with were friendly and knowledgeable, the delivery was on time, the condition of the oak fence posts was NOT perfect and the delivery driver was very pleasant and helpful.”

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Posted 3 years ago

“Why has the price of pellets more than doubled since last winter? When we fitted this boiler I was told wood pellet prices would be stable as it is a naturally grown sustainable fuel, what has changed?”

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Posted 3 years ago

“Despite the cost of the product doubling in price, the communication from the Luxury Wood Company was poor, with no updates on delivery information, until over 10 days after the order, and only then when I called in for an update. At this point I was told that the delivery would be the following day, leaving little time to plan for the delivery. An hour later the delivery process redeemed itself with a representative from the haulier calling saying that they now had the pallet and when would be convenient to deliver it. Their communication, their service, and driver couldn't have been better or more helpful. Simply put, the poor communication from the Luxury Wood Company really let them down. 4 damaged bags, loosing about 15 kg of pellets in total, but that is to be expected.”

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Posted 3 years ago

“always polite always delivered on time. very efficient. wonderful products”

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Posted 3 years ago

“Efficient service, reliable firm to deal with great”

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Posted 3 years ago

“Good wood, fair priced and excellent delivery.”

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Posted 3 years ago

“Very helpful, problem with delivery through 3rd party so arrived a couple of days later than expected. But in that delay I was able to add a couple more bits on to the delivery, so worked out well for me”

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Posted 3 years ago

“Pleased with the service,delivery good,wood looks dry,but not used yet so l can't say how good it is to burn,but looking at ,it lm sure it will be fine.l would order again.”

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Posted 3 years ago

“Requested oak boards, planks and post All A grade timber, cleanly machined Good delivery Would recommend”

The Luxury Wood Company 5 star review on 11th October 2022

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Posted 3 years ago

“The company is always my first port of call when buying wood products as they are always competitive in price and you get what you order. That said there was very little choice to pick from. Even if their prices for fire woods has rocketed I would recommend this company. My only degrade is after order the delivery date and time is not advised to the customer and my delivery came three days earlier than expected and it was just lucky I was in and able to receive the order. That said the delivery driver was excellent and placed the order exactly where I asked for it to be placed and the whole experience was a good one..”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,863 reviews