The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,863 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,863 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wood arrived as expected, polite deliverer & Wood burns well.”

Helpful Report

Posted 3 years ago

“Excellent logs, timely delivered, keeping us warm”

Helpful Report

Posted 3 years ago

“Top quality green oak and excellent customer service”

Helpful Report

Posted 3 years ago

“Once again, very good service and product. Delivery left while I was out in a suitable place!”

Helpful Report

Posted 3 years ago

“I have used the company for a number of years, the wood is always high quality. The delivery fast. I wouldn't think of buying from anyone else.”

Helpful Report

Posted 3 years ago

“Delivered quickly and as described. Shame prices have gone up so much but that seems to be the case everywhere.”

Helpful Report

Posted 3 years ago

“Excellent service and good quality logs,”

Helpful Report

Posted 3 years ago

“Always great value. Good quality product. Excellent delivery service. Recommended.”

Helpful Report

Posted 3 years ago

“Ordered an "Oak Crate". It arrived in just over a week. Good wood , well delivered.”

Helpful Report

Posted 3 years ago

“Quality of wood was the best I have had, really impressed, Hornbeam really dry and will be ordering again.”

Helpful Report

Posted 3 years ago

“First time I have used this company. Very impressed with the quality and consistent size of the oak logs. Well packed and the delivery was perfect/helpful. Definitely will use them again and I was very pleased that I had spent some time searching for an alternative company providing quality and value. Thank you”

Helpful Report

Posted 3 years ago

“Other than wood was left on the drive of No. 6 and not No 8 everything went fine. Would use again. Currently being made into fire surround.”

Helpful Report

Posted 3 years ago

“Good service and price”

Helpful Report

Posted 3 years ago

“Excellent service. Delivery arrangements advised and updated. All timber cut as ordered and of good quality”

Helpful Report

Posted 3 years ago

“Easy to deal with. And d the netted product is so easy to work with One bag a night.”

Helpful Report

Posted 3 years ago

“I’ve ordered from the luxury wood company twice. And to be quite honest there the best people to deal with! The prices are very reasonable and the delivery is brilliant - polite staff and polite delivery drivers. The wood is top standards and put where you want it. Will always order from TLWC!”

The Luxury Wood Company 5 star review on 30th October 2022

Helpful Report

Posted 3 years ago

“The quality of the wood appears to be very good although I have not used much as yet. There was a problem with the delivery as the first time a very large lorry was sent which could not access the driveway so the driver asked for a large van to be used for the redelivery. However, the next time a large lorry was sent again and the driver had to back all the way along the drive and round 2 corners into the turning area. He was ex-army and a very pleasant individual who made light of it but please do not send a large lorry again,.”

Helpful Report

Posted 3 years ago

“I have used The Luxury Wood Co for several years now, ordering kiln dried ash nets which I find to be of excellent quality. The issue I have is with the delivery company. Last year I waited indoors not once but twice, only for them to not show up and without the courtesy of a phone call despite having both my mobile and landline numbers. This year, exactly the same thing, appointment made, no delivery, no phone call. Thankfully this time after phoning The Luxury Wood Co, a member of staff sorted the matter out and the wood was delivered the following day. Ironically the delivery Co were using the same excuse this year as last…an accident in the yard, which clearly rendered them unable to pick up a telephone! A good company let down by its weakest link…be warned!”

Helpful Report

Posted 3 years ago

“Always great service, have used the site many times for ordering wood for stove.”

Helpful Report

Posted 3 years ago

“Product is as described. Approximately 7 of the planks look to be either split or badly warped which may prove a problem when fitting. Was surprised to see them delivered un-protected on the vehicle so open to any rain en-route, given very clearly sold as untreated flooring this seems an odd decision. Delivery driver was courteous and kept me informed of his progress which was good.”

Helpful Report

Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,863 reviews