The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,849 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,849 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver delivers into garage rather than leaving at kerbside as vontracted. Product is good Even crate wood is lil dried so chops up into excellent kindling”

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Posted 2 years ago

“They know how to pack wood”

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Posted 2 years ago

“Wood delivered on time . As promised by sales woman who made the purchase easy and polite to me as never had log burner before .Thank you .”

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Posted 2 years ago

“Very happy with the logs, This was my second order from Luxury Wood. Last year I bought Ash logs, which burnt well but my wife (she's the fire-maker in our family) found them rather too fat and heavy, so I was looking for a 'slimmer' log this time. I phoned to see if there was someone in the office who could give advice on which wood might produce a slimmer log but unfortunately the lady I got through to knew nothing. I guessed that Birch might result in a slimmer log so ordered that, and I was right. The only snag with Birch is that the bark falls off the majority of the logs, so if you don't use it you'd lose about 10% of your wood. I'm told it makes good kindling so I've cut it into kindling-sized pieces and I'll see how it goes.”

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Posted 2 years ago

“Great service and product.”

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Posted 2 years ago

“Great service the delivery man was lovely, great value for money. I love the wood burns really well x”

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Posted 2 years ago

“Used the luxury wood company for years. They are brilliant, good quality wood. Delivery driver very helpful.”

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Posted 2 years ago

“After the previous delivery having quite a few small thin logs, given a good will voucher and the latest delivery back as per previous deliveries spot on!! 👍🏻”

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Posted 2 years ago

“prices have gone up (but where havent they!). If you want great logs, good service, delivered promptly by helpful delivery drivers then these are the go to people.”

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Posted 2 years ago

“Ordered a large ash pallet. Came in a good quality pallet. Delivery was made easier by Pallex group whose delivery driver had a electric pallet truck that coped with my gravel drive. The wood was tightly packed so the quantity was as advertised. One star was knocked off because of the large differences of size of each log with many being too small. I would order from this company again but would wish for more standard sized logs”

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Posted 2 years ago

“Ordered Kiln dried Ash on Thursday, delivered the following Thursday. Great delivery driver, waited while I moved two vehicles then trolleyed the crate into the garage, saving me a lot of time and effort unloading the crate and restacking it. Also the kiln dried Ash is super dry measuring 6% on my damp meter. Well done Luxury Wood!”

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Posted 2 years ago

“Great communication. Great service. Great company. Highly recommend.”

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Posted 2 years ago

“Good customer service. Fast delivery”

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Posted 2 years ago

“Pallet NOT as big/fuller compared to other companies I've tried & costs more!!!? Haven't tried logs yet.”

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Posted 2 years ago

“Excellent service and particularly delivery . Quantity of wood is v good haven’t as yet burnt any but so far so good . Would recommend to others .”

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Posted 2 years ago

“All delivered & cut to size. Great service.”

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Posted 2 years ago

“Have ordered dried kiln logs with this company for the past 2 years - first class service with delivery being prompt and quality of logs excellent and value for money”

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Posted 2 years ago

“I bought my timber more than 3 weeks ago. I was promissed callbacks with delivery dates etc but this has never happened. So at the moment I have no money and no timber. The friendly customer services cannot do anything about it as apparently the responsible part - logistics - doesn't care and wouldn't be bothered to reply to their colleague's emails as well... Want it on time - definitely not here... Update1 After many calls and promises I have the delivery date - next Tuesday. So far no compensation for the delay was offered. Let's just hope the delivery will happen and that the quality is ok. Update 2 I got the delivery. Very friendly driver, good quality of timber. Despite the delay I'll come back for more if I'll need it. The main message of this review - be aware delivery might be very delayed but its worth it.”

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Posted 2 years ago

“1st class service from order to delivery sales staff were very helpful on the day of delivery we were kept up to date with arrival time and the driver was both helpful and courteous THANK YOU”

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Posted 2 years ago

“Service was good but the product I bought wasn’t what I expected”

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Posted 2 years ago

The Luxury Wood Company is rated 4.5 based on 4,849 reviews