The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,876 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,876 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2nd order arriving tomorrow - service extremely efficient- however, logs delivered on pallet which doesn’t fit through standard gates and so needs to be met and stored immediately.”

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Posted 5 years ago

“Provide excellent kiln dried wood with lots of options. Always helpful if you contac them”

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Posted 5 years ago

“Great service, quick delivery. Will be sure to order again 👍”

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Posted 5 years ago

“Good product. Burns well. Well packaged and although delivery was slightly delayed they kept me informed”

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Posted 5 years ago

“Good quality kiln dried ash logs which DON’T spit and burn holes in the carpet. Excellent service.”

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Posted 5 years ago

“Top quality oak sleepers! I wish I’d found you before I bought the previous 20 which were not a patch on these!”

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Posted 5 years ago

“First time I have used this company. The ordering was easy. The delivery was exactly as promised. The wood (Ash) is probably the cleanest and driest I have purchased. The average moisture level is around 10. Will be back for more.”

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Posted 5 years ago

“The wood supplied was very good I would recommend them. But the delivery company we very poor. I sent instructions that we live on a raised footpath and that a trolley would be needed. the driver refused to set the pallet down in a safe space and drove off. I had to call them back and get them deliver it 200 metres from our garden”

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Posted 5 years ago

“your logs this time were different smaller,fall apart very easily,they seem to be old stock?”

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Posted 5 years ago

“Easy to order, convenient delivery, good product.”

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Posted 5 years ago

“Very good service, the logs are excellent and burn well. The stacked crate makes storage so much easier.”

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Posted 5 years ago

“All great, packaged well, would recommend.”

The Luxury Wood Company 5 star review on 26th January 2021

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Posted 5 years ago

“I have given just 2 stars, not because of the logs(they were excellent as usual) but the carrier that you use for delivery is so awful. My delivery was made on a snowy day in January. The driver unloaded my logs onto the ‘middle’ of the road. NOT kerbside. I told him I was unwilling to sign for them as they posed a danger to anyone driving along the road. Particularly on this day when visibility was bad. He said he didn’t need a signature due to COVID and it was the best he could do as the luxury wood company were cheapskates and not willing to pay for anymore than a pallet delivery service. If conditions meant he couldn’t make a kerbside delivery then he should just have taken them away and delivered another day. I suggested this but he said they were out the truck now. I then asked if he had any hazard tape or something bright that he could put around the pallet but he said no. Never in my life have I encountered such a rude and unpleasant individual. An example of all that is wrong with the world today. Please change your carrier or I may be forced to purchase my logs elsewhere. I would be happy to pay a bit more for my delivery to avoid having to deal with this ghastly creature again.”

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Posted 5 years ago

Dear customer, We are truly sorry for the bad experience you had with our subcontractor. We have been in touch with them and hope they will improve the service provided.

Posted 5 years ago

“Bit slow with delivery but Covid was probably an issue. No phone call from delivery company to advise me in advance, other than that very happy with order.”

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Posted 5 years ago

“Delivery prompt. Dry wood with little variation of types of timber.”

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Posted 5 years ago

“Great service great wood burns nice and the house is warm highly recommend”

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Posted 5 years ago

“The wood is good quality and burns well. The added bonus is the deliveries are always on time. Whilst price vary between numerous log suppliers I am happy to use the Luxury Wood Co”

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Posted 5 years ago

“Easy to navigate website and order. Good communication with partner couriers regarding delivery. First class to deal with.”

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Posted 5 years ago

“Excellent customer service throughout and delivery driver top class!”

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Posted 5 years ago

“Great wood, but no updates via email on delivery due date after the initial order was made. Started chasing after a week. Hard to get through to the company by phone and got cut off. They finally responded and resolved the issue and got the wood out to us the next day, but it was all far harder than it should have been. But as I say, really great wood!!”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,876 reviews