The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were pleased with the quality of the wood delivered and it burns well. The only reason not to give five stars was the delivery arrangements. Although we were told the day before delivery, as you had promised, in fact the delivery company you use failed to arrive that day. We were given an apology and the wood was delivered the next day, as arranged. We were told that the reason was a temporary driver who did not allow enough time to complete his deliveries on the due day.”

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Posted 4 years ago

“Great service. Great product. Quality oak. Burns well. Just what I wanted.”

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Posted 4 years ago

“Very dry great in the log burner... almost no need for kindling”

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Posted 4 years ago

“I have always been pleased with the wood products I have bought from The Luxury Wood Company. They arrive in a timely fashion and have always been as described in the website. My only criticism would be the amount plastic coverings, but I guess that is the price I pay for dry products presented on convenience pallets.”

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Posted 4 years ago

“Fantastic service , and great wood for our log burner , burns slowly and produces a lot of heat , also really good for the pizza oven Delivery man was extremely helpful and very professional Will definitely be getting our logs from Luxury Wood Company from now on”

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Posted 4 years ago

“This company are just a bad experience. The office told me I would be informed when the delivery was going to be made instead it arrived when I was out by a grumpy unhelpful driver. The logs were made up by no more than kindling when l rang the office they told me to stack the wood up and send a photo. I was offered a £30 credit off my next delivery which is a clever ploy knowing full well I won’t be ordering again. Be aware!”

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Posted 4 years ago

Dear Malcolm, We apologise again for the issues with Pallex. They are contracted to pre-arrange all deliveries. We hope you will give us another chance as a company.

Posted 4 years ago

“Great service and delighted with the logs thx”

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Posted 4 years ago

“I cannot fault the kiln dried Ash firewood supplied in easy to handle netting bags HOWEVER have found the delivery of the wood to be unacceptable. The delivery company refused to drive down the unadopted lane to my garage and back gate. The driver then left the pallet on my neighbours driveway and I had to use a wheelbarrow to move the bags to my garage. I cannot understand their reluctance as the lane is used by council refuse trucks and skip lorries all the time. Perhaps you can take it up with the carrier and make quite clear the delivery needs to be to the back gate or I will not accept the order. R.N.Enraght-Moony”

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Posted 4 years ago

“I’m really thrilled with my pallet of logs delivered promptly at arranged time. Having struggled with dubious quality wood - often with wet/sparking logs amidst the pile, I now have dry, easy to light, sustained 🔥 flame, so much easier all round. The only thing I miss is that wood smell 👃 however well outweighed by the convenience of your ECO friendly (I would not have bought otherwise) luxury wood.”

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Posted 4 years ago

“Unhappy re the quality of the wood included in recent delivery. Previously very pleased with size, standard and uniformity but that in the “middle” of this one- tonne crate was very disappointing. Small and broken, - clearly “leftovers”. I will not be ordering from Luxury Wood in the future.”

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Posted 4 years ago

Dear John, We are sorry you are not satisfied with the product received. Please contact us on support@luxurywood.co.uk with full details so we can try and make things right for you.

Posted 4 years ago

“Excellent delivery , wood, oak as ordered and burning very nicely in wood burner. Thank you for your help, I needed a delayed delivery and on a certain date, all went very well. We wish you well for 2021. Back soon, especially if this cold weather keeps up. Peter and Dorothy Thomas”

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Posted 4 years ago

“Very good quality logs but some were a bit large and could have been cut down - anyway will definitely order next year, many thanks”

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Posted 4 years ago

“I have had two previous large crate deliveries of hardwood logs from The Luxury Wood Company, both of which have been excellent, absolutely no complaints. However this recent batch is very different. The logs were supplied as ordered in a bulk extra large bag, and were sold as Birch with Alder mix. I would like to share with you the following observations; 1 - There appears to be very little 'Birch' in the delivery (based on the type of birch delivered previously), it is mostly made up of Alder? and other. 2 - The size of the logs by way of volume, is far to bulky for my log burner again compared with the previous birch delivery, and while the length is fine, the width means that I have had to hand split about 70% of the batch. 3 - Luxury wood... not really in this case, and considering what I received it was a bit expensive.”

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Posted 4 years ago

Dear Daniel, I am sorry you are not happy with the product received. Please contact us on support@luxurywood.co.uk with full details and pictures so we can look into the issue urgently.

Posted 4 years ago

“Good company to deal with, prices vary, and I do shop around, but all the Firewood is good quality and the extra large crate is very good. No problem with delivery, the only thing this time was not knowing when it was due to arrive. Hence 4 stars rather than 5 . I enquired by email after 3 days and it arrived within the next 4 days after that.”

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Posted 4 years ago

“Good quality logs delivered quickly as always. Burns warm and bright,what more could I ask for.”

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Posted 4 years ago

“Previously I got my firewood from a well known local supplier but was never really happy with the product. Often there would be rotten wood hidden within the pallet. When I saw the Luxury Wood web site I initially thought the wood was a bit on the expensive side compared with what I'd been spending but not too much so decided to give it a go. Not only is the wood of excellent quality all the way through the pallet but there's so much of it for the price. Excellent value.”

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Posted 4 years ago

“Not the cheapest but great quality dry logs delivered promptly Always reliable”

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Posted 4 years ago

“Great service and will use again”

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Posted 4 years ago

“Bit disappointed with this delivery. Chose a mixed hardwood crate for a change as usually only order ones of a particular wood. This seems more seasoned rather than kiln dried. Logs very dirty with lots of bark and twigs in it. I know logs are a natural product but lots of thick bark and such dirties up the glass on my burner so quickly and is a job to clean off. Won't be ordering this again.”

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Posted 4 years ago

Dear Charles, I am sorry you are not completely satisfied with the product received. Please contact us on support@luxurywood.co.uk with full details and pictures so we can look into the complaint as a matter of urgency.

Posted 4 years ago

“Kiln dried logs burn beautifully. Always delivered promptly and can be used straight from the crate without the need to stack logs. The product and the service is highly recommended.”

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Posted 4 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews