The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 843 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 843 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kirsten Pritchard books all our cruise holidays. Nothing is ever too much trouble and she always gets us a good deal. She goes above and beyond to help with anything. I always recommend her and the cruise specialists and would never go anywhere else.”

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Posted 3 years ago

“Stacey Kennedy, our cruise advisor, was super-informative and made the whole cruise booking process enjoyable. Stacey was really friendly and helpful, doing exactly as she promised and sending all my holiday documents through really quickly. Thank you so much for your help!”

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Posted 3 years ago

“I was very traumatised by the lack of humanity shown by Port staff in Corfu. I was left alone in a field with the gate locked behind me for over an hour whilst waiting for a taxi to return me to the airport. The taxi fare was 30 Euros as they sent a 12 seater and then it cost me a further £130 for a flight home the following up afternoon. That meant I had been traveling and waiting to travel back for over 28 hours with no sleep. It was pitch black and very frightening to be abandoned in a foreign country. I was refused entry onto the cruise ship as I didn't have a piece of paper to state my vaccination status and at 2.30 in the morning (after being delayed for more than 4 and a half hours) there was no way of contacting NHS. I had paid £25 the day previously to have an antigen test which was negative. We always knew that we were cutting it fine to get to the cruise on time and were promised a welcome drink and buffet on arrival. I wasn't even offered a glass of water and was hyperventilating and shouted at when they knew I was negative and when there could have been a chance to confirm my NHS status once on board. There would be a public outcry if this happened to a foreign traveller in the UK. However on my return Stacey Kennedy immediately understood my distress and acted swiftly and professionally in ensuring I have a replacement cruise to look forward to in May 2023. Not only will I be going on a new cruise but I will be refunded the difference in price. I can't thank Stacey enough for restoring my faith in human nature and wish her all the best in her future career as she is an asset to the company.”

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Posted 3 years ago

“Stacey Kennedy has recently helped make some bucket list dreams come true for me and my husband. She put together a fabulous package for us including stays in Canada, a two day trip on the Rocky Mountaineer and an Alaskan cruise. Despite my many queries and changes to hotels she always remains cheerful, patient and above all helpful. She is a credit to The Cruise Specialists and I hope she can help us with many more trips in the coming months and years. Thank you for everything Stacey”

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Posted 3 years ago

“THE TOTAL LOYALITY GIVEN TO US, WHATEVER I ASKED FOR IT WAS EXPLAINED AND DEALT WITH WHEN POSSIBLE. NEIL ADAMSON WAS SO VERY UNDERSTANDING AND PATIENT WITH ME (TECHNICAL MINDED NO) HE BECAME A SAVIOUR BECAUSE I WAS SO CLOSE TO NEVER GOING CRUISING AGAIN. HE MADE LIFE SO MUCH EASIER COMPANIES MUST REALISE NOT ALL OF US ARE ALTOGTHER WITH THE MODERN WAY OF NOT SPEAKING TO ANYONE BUT PRESS BUTTONS. THIS HAS GOT TO CHANGE. WITHOUT THE LIKES OF NEIL P&O BETTER TAKE HEED.”

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Posted 3 years ago

“We would like to thank William Spence, who patiently accompanied us through our recent booking process; despite a change of direction from our original cruise intention. We highly recommend him!”

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Posted 3 years ago

“I deal with one person and she is name Stacy Kennedy. Stacy is very well informed very helpful she as been a God send to me. Thank you Stacy”

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Posted 3 years ago

“Just had confirmation from Aileen re a change of balcony in a stateroom on P&O’s Iona which had the change not been effected we would have had a balcony which looked onto the ships promenade deck, giving passengers on the ship the opportunity to look in on us when sunbathing, so I cannot thank Aileen enough for her prompt action and her great customer care and service, 10/10. Ron Ingram”

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Posted 3 years ago

“I wanted to make sure that all my questions were answered via email before making a decision, as in the past I opted for telephone and kept being given information I did not want. However, this experience has been the best where Aileen Munro answered all my questions and offered suggestions which has lead to my 60th birthday being the best I could ever wish for. That's when I called Aileen and told her that I would go ahead with the booking as she covered everything.”

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Posted 3 years ago

“I have booked several cruises through Stacey and I find her very helpful in every way. She has been there if I have had a problem and always ready to assist.”

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Posted 3 years ago

“I had difficulty downloading my boarding pass. Aileen was very helpful and sent them to me by email. Thank you so much Aileen Kind Regards Josie Blackmore”

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Posted 3 years ago

“I was walked through all the various options and was given lots of helpful information about the cabin types and their locations on the various decks. After speaking with Stuart I felt happy that I’d definitely booked the right cruise and received my paperwork very promptly.”

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Posted 3 years ago

“Encountered a problem with Celebrity Cruises and a serious shortcoming regarding their Customer Support. Thanks to the intervention of Neil Adamson after my several months of trying to resolve the situation, Neil worked tirelessly on my behalf and finally managed to resolve the situation satisfactorily. My wife and I express our sincere thanks to Neil who is an excellent ambassador for The Cruise Specialists.”

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Posted 3 years ago

“First Class service, wonderful, helpful staff on all fronts”

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Posted 3 years ago

“Customer service is excellent, nothing is to much trouble to be sorted. Have dealt with them for over ten years and mostly with Aileen . So friendly, courteous and helpful. Finds us the best prices and takes time and trouble to get us a great cabin, her patience is wonderful. Always gets back to us as quickly as she can get answers for us. Would never dream of booking elsewhere. Well done Aileen and the company, long may you continue looking after us holiday makers.”

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Posted 3 years ago

“Stacey was great and very cheerful from start to finish, made booking simple.”

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Posted 3 years ago

“We have been using the Cruise Specialists for over 10 years and they have never let us down. Aileen always manages to get us a superb deal and to be honest we wouldn’t think of using anyone else.”

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Posted 3 years ago

“Fantastic service, efficient honest and up front!”

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Posted 3 years ago

“Aileen provided a five star booking experience. Nothing is too much trouble from providing the best deal to researching the best available cabin.”

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Posted 3 years ago

“Big thank you to Neil Adamson we set Neil a challenging task to join three cruises together plus a holidays in The Disney area plus the flights and car hire. I found his in depth knowledge to be excellent he also explained the pitfalls of some of our ideas and suggested other ways of achieving our goals. Ten out of ten Neil would not hesitate using you again.”

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Posted 3 years ago

The Cruise Specialists is rated 4.8 based on 843 reviews