The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 846 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 846 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

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“by answering all my question”

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Posted 2 years ago

“Jacqueline Handsley was very helpful to me and she excelled at every query I needed help with. She also sent me a photo of our cabin as I was keen to show my wife.”

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Posted 2 years ago

“Aileen is always a pleasure to deal with and very helpful. As always, thanks for all your help Aileen. Karen Kerr”

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Posted 2 years ago

“An absolute pleasure dealing with Tge Cruise Specialists . My first contact was to Aileen by telephone after explaining my rights I was promised a quote in 20-30 minutes by email and true to her word it duly arrived. Aileen is a Fri pro from start to finish over a total of 12 days our holiday was all wrapped up every question answered above all absolutely no pressure from the company or Aileen Highly recommended .”

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Posted 2 years ago

“very professional”

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Posted 2 years ago

“Stephen McRobbie as usual very helpful. Thank you, Jack”

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Posted 2 years ago

“Would thoroughly recommend for booking have booked with them several times now and the service is always first class. Pricing and support I have always found brilliant. Special mention of Aileen who has helped me book several cruises now. She is a credit to the company, friendly, knowledgeable and extremely helpful. This is my go to company for booking cruises.”

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Posted 2 years ago

“I was giving good information.thanks.”

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Posted 2 years ago

“We were searching for a new cruise and we were talking by email with JACQUELINE HANDSLEY. She was was very helpful and thoughtfull. She responded mine questions by email promptly , no waiting times. Jackie , thanks for this. Johannes from The Netherlands”

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Posted 2 years ago

“Extremely helpful,friendly and supportive. There was nothing too much trouble for Zoe”

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Posted 2 years ago

“Never worry about putting your trust in The Cruise Specialists as they will never let you down. That has been my experience every time I have used them and that is many. Special thanks to Neil Adamson who has ensured all our cruises are taylor made to our wishes and where there has been a hic cup he has been there to steer us through. I am confident that the best deal is always sourced out by Neil.”

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Posted 2 years ago

“A great price. An effortless booking experience with Kirsten. She sorted everything out for us. We have also spoken to Jackie, Stuart and Leanne and they all go to great lengths to give us all of the answers to any questions that we might have. They generally beat all other cruise company’s prices. I would not hesitate to recommend them to other cruisers and would always consider them in front of all of the other companies offering cruises.”

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Posted 2 years ago

“After a lengthy absence due to covid and other situations we have returned to The Cruise Specialists to book a holiday. The excellent service resumed seamlessly. We can recommend this company to anyone seeking cheerful and professional assistance. 'Phone calls and e-mail queries were answered promptly and clearly. Many thanks Lianne, you're a star.”

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Posted 2 years ago

“Whenever I find a cruise I want to go on they can always match, ( or beat if you have a loyalty voucher,) the price. If f they only match the price it will be with a better cabin. We would recommend the cruise specialists to anyone and particularly Leanne Baille, who goes above and beyond to make the booking, and after sales service, as hassle free as possible.”

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Posted 2 years ago

“Absolutely fantastic service from Kirsten Pritchard. We have just booked our cruise through Kirsten and we were so impressed with her customer service, expertise, hard work and kindness. Kirsten replied to all of our queries very quickly and nothing was too much trouble. We felt she genuinely wanted to find the best cruise she could for us and she was so lovely to chat with and offered excellent advice! We feel very happy and secure knowing we have Kirsten to reach out to as our cruise date approaches. Thank you Cruise Specialists and especially to Kirsten ☺️”

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Posted 2 years ago

“Excellent service from Stuart, talked us through everything, first time on a cruise, just explained all about what we needed for the cruise.”

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Posted 2 years ago

“Very efficient service from the lovely lady Stacy Kennedy. Very helpful indeed, answered all my questions, I left a message at a busy time and she got back to me as soon as she could. Hope my forthcoming cruise goes as well as the booking process.”

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Posted 2 years ago

“…… because they got back to me promptly, answered my query and explained options.”

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Posted 2 years ago

“The Cruise Specialists gives all its customers excellent service from start to finish. I cannot empathise enough how much we appreciate your customer care. We have dealt with Aileen Robertson for 13 years now and her help , friendliness and dedication to her customers goes above and beyond customer satisfaction and job description. Have recently booked 2 more cruises through Aileen and she has recently managed to secure another ticket for an excursion for a party member. Have enjoyed so much our wee blether together when we contact her. Always so friendly and a good listener. Any query or enquiry Aileen sorts out so satisfactorily and makes us feel nothing is to much trouble, not that we have many query’s, all bookings made through her are faultless. Please pass on our feedback to her. A real credit to your team. Pricing is excellent from the Cruise Specialist, very good and most times lower than than advertised with other companies. Only needed a refund once thankfully and that was dealt with quickly and most professionally. Excellent service all round will be our pleasure to give you our custom for as long as we are able to cruise.”

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Posted 2 years ago

“I have had to cancel my cruise because of illness. The young lady Stacey Kennedy was so helpful. I highly recomend Stacy she is most helpful and makes it so less stressful. Thank you Stacy”

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Posted 2 years ago

The Cruise Specialists is rated 4.8 based on 846 reviews