The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 859 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

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4.8

Based on 859 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked with Steven McRobbie, as before. Excellent prompt service as usual. Wouldn’t hesitate to recommend him.”

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Posted 2 years ago

“This is our second cruise that we booked with Zoe. The service she gave us was exceptional, well informed, pleasant to deal with and above all efficient. We recommend her as a first class cruise expert. Prof Daniel Darmanin”

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Posted 2 years ago

“The initial dealings when booking our holiday were all great but when we encountered an issue on holiday there was no help or support at all. On returning from holiday and sending a further email in an attempt to get a resolution there has been no response. Very disappointing after the initial service”

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Posted 2 years ago

Hello, We are very sorry to hear that you had issues on your holiday, and that you feel you have not received the appropriate support regarding this on your return. I have checked with our customer service manager, and she does not have any complaints that are outstanding. Could we please ask that you send the details of your issues to admin@the-cruise-specialists.co.uk and this will be passed to our customer service team who will look into this for you. We thank you for bringing this to our attention. Kind Regards, Natasha

Posted 2 years ago

“William Spence, your agent was extremely helpful, and nothing was too much bother for him.”

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Posted 2 years ago

“Stuart was very helpful and friendly Talked me through several different cruises until I was sure which cruise to choose without being pushy. He is also very patient as I did call a number of times to ask questions altogether a pleasure to deal with.”

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Posted 2 years ago

“A reliable company to deal with. Good e mail advertising. Have booked 4 cruises now through Zoe Bizna. Always prompt, efficient and pleasant service. Zoe is an asset to the company.”

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Posted 2 years ago

“Well handled and speedy responses.”

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Posted 2 years ago

“Fantastic all l wanted to know was well answered and they would contact me to make sure l am making myself ready. We did enjoy and information was given quite well. Excellent. l will continue to book my holiday through them.”

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Posted 2 years ago

“Wouldn't book a cruise with anyone else. Have used The Cruise Specialists for many years now and always had the very best service. Our next cruise and our last one, were handled by an excellent Cruise Consultant - Zoe Bizna. She is such a professional, helpful lady and nothing is too much trouble for her. Such a pleasure to speak to. Thank you Zoe.”

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Posted 2 years ago

“I started cruising, reluctantly, 10 years ago and am now hooked! My love of cruising has been developed over time and been made possible by the Cruise Specialists. My personal agent... although I prefer to think of her as a friend, is called Kirsten Pritchard and what a star she is! She has held my hand every step of the way and is always prepared to go the extra mile to secure me my perfect trip. Her efficient, professional, friendly approach is second to none and her gorgeous accent and easy sense of humour make her a delight to chat to over the phone. To be fair, all of the lovely ladies at the Cruise Specialists are efficient and friendly and all will organize your perfect trip. Cruising is a delightful way to explore our beautiful world.... your own 5 star floating hotel! There are numerous cruise companies out there all claiming to be best on price as well as service.... in my opinion the Cruise Specialists Iare simply outstanding!”

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Posted 2 years ago

“Caring and helpful, Jackie was excellent very professional and made you feel like a valued customer 😀. Will deal with them again, saving £1500 on this cruise.”

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Posted 2 years ago

“As ever thoroughly professional and a joy to book with, great to be able to speak to a human being! Thanks”

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Posted 2 years ago

“the cruise specialists had been good before many cruises. This time we had a terrible air journey to Calgary our luggage was lost. we had just the clothes we stood up in for 3 days . Tried to get Cruise specialists we paid well for a package holiday. No they have no responsibility for any airline they book. Responses are " not our problem try the airline but you will not get anywhere". I have booked our next cruise 16 days on Queen Anne with another company. Will that bother Cruise specialists. I doubt it.”

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Posted 3 years ago

Dear Giles, We are very sorry to hear about the issues you encountered on your most recent cruise. Having liaised with our Customer Service Manager, I can see that both they and our inhouse flights department did all they could over the course of several months to assist you with your claim with KLM. Unfortunately, despite our best efforts, ultimately we do not have any control over the claims process at KLM, and we are sorry that their failings have left you feeling that we have let you down. I also see no evidence to suggest that the words 'not our problem' were ever used and would strenuously refute this claim. We do hope that you have a wonderful cruise on the Queen Anne, and that you continue to enjoy cruising. Many Thanks Natasha

Posted 3 years ago

“by answering all my question”

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Posted 3 years ago

“Jacqueline Handsley was very helpful to me and she excelled at every query I needed help with. She also sent me a photo of our cabin as I was keen to show my wife.”

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Posted 3 years ago

“Aileen is always a pleasure to deal with and very helpful. As always, thanks for all your help Aileen. Karen Kerr”

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Posted 3 years ago

“An absolute pleasure dealing with Tge Cruise Specialists . My first contact was to Aileen by telephone after explaining my rights I was promised a quote in 20-30 minutes by email and true to her word it duly arrived. Aileen is a Fri pro from start to finish over a total of 12 days our holiday was all wrapped up every question answered above all absolutely no pressure from the company or Aileen Highly recommended .”

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Posted 3 years ago

“very professional”

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Posted 3 years ago

“Stephen McRobbie as usual very helpful. Thank you, Jack”

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Posted 3 years ago

“Would thoroughly recommend for booking have booked with them several times now and the service is always first class. Pricing and support I have always found brilliant. Special mention of Aileen who has helped me book several cruises now. She is a credit to the company, friendly, knowledgeable and extremely helpful. This is my go to company for booking cruises.”

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Posted 3 years ago

The Cruise Specialists is rated 4.8 based on 859 reviews