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The Cruise Specialists Reviews

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aileen at the Cruise Specialists is brilliant. Nothing is too much trouble for her and she will always find answers to any questions I have even after booking. The price is always competitive and documents etc are always quickly produces and forwarded. I would highly recommend this company for cruise booking.”

Posted 2 days ago

“Booked with Steven McRobbie, as before. Excellent prompt service as usual. Wouldn’t hesitate to recommend him.”

Posted 3 weeks ago

“This is our second cruise that we booked with Zoe. The service she gave us was exceptional, well informed, pleasant to deal with and above all efficient. We recommend her as a first class cruise expert. Prof Daniel Darmanin”

Posted 1 month ago

“The initial dealings when booking our holiday were all great but when we encountered an issue on holiday there was no help or support at all. On returning from holiday and sending a further email in an attempt to get a resolution there has been no response. Very disappointing after the initial service”

Posted 1 month ago

Hello, We are very sorry to hear that you had issues on your holiday, and that you feel you have not received the appropriate support regarding this on your return. I have checked with our customer service manager, and she does not have any complaints that are outstanding. Could we please ask that you send the details of your issues to admin@the-cruise-specialists.co.uk and this will be passed to our customer service team who will look into this for you. We thank you for bringing this to our attention. Kind Regards, Natasha

Posted 1 month ago

“William Spence, your agent was extremely helpful, and nothing was too much bother for him.”

Posted 1 month ago

“Stuart was very helpful and friendly Talked me through several different cruises until I was sure which cruise to choose without being pushy. He is also very patient as I did call a number of times to ask questions altogether a pleasure to deal with.”

Posted 2 months ago

“A reliable company to deal with. Good e mail advertising. Have booked 4 cruises now through Zoe Bizna. Always prompt, efficient and pleasant service. Zoe is an asset to the company.”

Posted 3 months ago

“Well handled and speedy responses.”

Posted 4 months ago

“Fantastic all l wanted to know was well answered and they would contact me to make sure l am making myself ready. We did enjoy and information was given quite well. Excellent. l will continue to book my holiday through them.”

Posted 4 months ago

“Wouldn't book a cruise with anyone else. Have used The Cruise Specialists for many years now and always had the very best service. Our next cruise and our last one, were handled by an excellent Cruise Consultant - Zoe Bizna. She is such a professional, helpful lady and nothing is too much trouble for her. Such a pleasure to speak to. Thank you Zoe.”

Posted 5 months ago

“I started cruising, reluctantly, 10 years ago and am now hooked! My love of cruising has been developed over time and been made possible by the Cruise Specialists. My personal agent... although I prefer to think of her as a friend, is called Kirsten Pritchard and what a star she is! She has held my hand every step of the way and is always prepared to go the extra mile to secure me my perfect trip. Her efficient, professional, friendly approach is second to none and her gorgeous accent and easy sense of humour make her a delight to chat to over the phone. To be fair, all of the lovely ladies at the Cruise Specialists are efficient and friendly and all will organize your perfect trip. Cruising is a delightful way to explore our beautiful world.... your own 5 star floating hotel! There are numerous cruise companies out there all claiming to be best on price as well as service.... in my opinion the Cruise Specialists Iare simply outstanding!”

Posted 5 months ago

“Caring and helpful, Jackie was excellent very professional and made you feel like a valued customer 😀. Will deal with them again, saving £1500 on this cruise.”

Posted 5 months ago

“As ever thoroughly professional and a joy to book with, great to be able to speak to a human being! Thanks”

Posted 5 months ago

“the cruise specialists had been good before many cruises. This time we had a terrible air journey to Calgary our luggage was lost. we had just the clothes we stood up in for 3 days . Tried to get Cruise specialists we paid well for a package holiday. No they have no responsibility for any airline they book. Responses are " not our problem try the airline but you will not get anywhere". I have booked our next cruise 16 days on Queen Anne with another company. Will that bother Cruise specialists. I doubt it.”

Posted 6 months ago

Dear Giles, We are very sorry to hear about the issues you encountered on your most recent cruise. Having liaised with our Customer Service Manager, I can see that both they and our inhouse flights department did all they could over the course of several months to assist you with your claim with KLM. Unfortunately, despite our best efforts, ultimately we do not have any control over the claims process at KLM, and we are sorry that their failings have left you feeling that we have let you down. I also see no evidence to suggest that the words 'not our problem' were ever used and would strenuously refute this claim. We do hope that you have a wonderful cruise on the Queen Anne, and that you continue to enjoy cruising. Many Thanks Natasha

Posted 6 months ago

“by answering all my question”

Posted 6 months ago

“Jacqueline Handsley was very helpful to me and she excelled at every query I needed help with. She also sent me a photo of our cabin as I was keen to show my wife.”

Posted 7 months ago

“Aileen is always a pleasure to deal with and very helpful. As always, thanks for all your help Aileen. Karen Kerr”

Posted 7 months ago

“An absolute pleasure dealing with Tge Cruise Specialists . My first contact was to Aileen by telephone after explaining my rights I was promised a quote in 20-30 minutes by email and true to her word it duly arrived. Aileen is a Fri pro from start to finish over a total of 12 days our holiday was all wrapped up every question answered above all absolutely no pressure from the company or Aileen Highly recommended .”

Posted 9 months ago

“very professional”

Posted 9 months ago

“Stephen McRobbie as usual very helpful. Thank you, Jack”

Posted 9 months ago

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The Cruise Specialists is rated 4.8 based on 820 reviews