The Cruise Specialists Reviews

4.74 Rating 661 Reviews
95 %
of reviewers recommend The Cruise Specialists
Merchant Metrics
Customer Service
communication channels
Telephone, Live Chat, Email
queries resolved in
Under an hour
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0808 256 1615



Sheilling House, Glenbervie Business Park,

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Assured the kids cabins were opposite adults when in fact doors to their cabins were along opposite corridor. I emailed company to book us seats but was informed that we same flight seats back and this was on ticket but not the case when in fact we were all separate and my 13 year old was put another end of plane. I emailed company - no response after two emails.
1 Helpful Report
Posted 3 years ago
We booked a Christmas and New Year Cruise as we thought that it would be very special. Apart from a few bits of tinsel you would have been hard pushed to know it was Christmas, there was very little Seasonal Joy, entertainment was very poor. The high light of the Christmas Entertainment was the children's show, the play team should be very proud of them selves, by far out classed the entertainment manager. Apart from the Fireworks in Madeira, which were fantastic , New Year on the ship was none existent. The uniformed crew (not the cabin and restaurant crew) were cold and seemed totally worn out and lacked lustre. The cruise was an absolute waste of money.
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Posted 3 years ago
Always had a good rapport with Lorraine but found the people who handled our booking originally not very professional
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Posted 3 years ago
Didn't deliver cruise package as promised and received written confirmed. Didn't ring back when queried. Wouldn't use again.
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Posted 3 years ago
Whilst the overall service was OK and we received the tickets, this was only after prompting from us throughout the process. A final admission that our e-mail address had been wrongly written down did matters become clearer. A bit sloppy since we sent many a query which went unanswered. A recent booking made on board with Silversea has been forwarded to your company. We would have expected you to contact us if you want our business. We have heard nothing.
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Posted 4 years ago
Cruises were good but the flights given to us every time we used you were terrible. No thought put in to the flight programs. Seems you were only interested in booking us on the cruise and it was too bad the flights did not tie up going there and coming back. Therefore we no longer wish to use your company to book cruises and we will go elsewhere. John D Brown
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Posted 4 years ago
Can you advise me what Christian name you have for me
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Posted 4 years ago
You needed constant reminders to book flights and organise pre-cruise hotel-cruise hotel. Took your advice for hotel, but it was dirty and disinterested. Cruise excellent - we have used Seabourn before.
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Posted 4 years ago
The Cruise Specialists is rated 4.74 based on 661 reviews