The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 843 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 843 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

Write Your review

Tell us how The Cruise Specialists made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Cruise Specialists have been making us happy for many years! The service and advice received is always first class. I thoroughly recommend them to anyone who is considering booking a cruise. Kirsten has just assisted us with our next cruise to Boston, New England and Canada on board Celebrity Summit. She has been exceptional in putting together the various elements, flights, transfers, pre cruise stay in Boston and in securing a stateroom in our preferred Aqua Class, when at one time it seemed that there was no availability. Waste no time and book your cruise with The Cruise Specialists…”

Helpful Report

Posted 2 years ago

Dear Christopher, Thank you very much for your kinds words. We are very pleased to hear that you have such an exciting trip planned, and that Kirsten helped take the stress out of it for you. We look forward to hearing how it all goes and your lovely comments will be fed back. Kindest Regards, Admin Team

Posted 2 years ago

“Very informative helpful well mannered extremely pleasant Will definitely use Stuart again very empathetic with us x”

Helpful Report

Posted 2 years ago

Dear Marie, Thank you for your kind words, we are pleased to hear that you have had a positive experience booking with us and we/Stuart look forward to booking more magical holidays for you. Your comments will be fed back. Kindest Regards, Admin Team

Posted 2 years ago

“We have booked our all our cruises and land holidays with the Cruise Specialist for a number of years. I have to say we have NEVER been disappointed. They really do deliver. They are quick to respond and the knowledge, efficiency, politeness and willingness to get the best possible price is second to none. A special mention to our consultant Aileen Robertson is paramount. She is always ready with a friendly chat and over the years I like to think we have become friends. She too was the only one to sort out our completed cancelled covid cruises efficiently and organised all our refunds. Nothing is too much trouble for her and I would give her 6 stars if that was possible. Thank you”

Helpful Report

Posted 2 years ago

Dear Sally, Thank you for taking the time to leave such wonderful comments about both the company and specifically Aileen, your comments will be fed back. We are very pleased to hear that you have had such wonderful experiences, especially during what was a very stressful and challenging time for us all. We hope that we can continue to provide you with a wonderful service in the years to come. Kindest Regards, Admin Team

Posted 2 years ago

“Great service from Kirsten again re Cruise bookings !”

Helpful Report

Posted 2 years ago

Dear Rob, Thank you for leaving this positive feedback. We are pleased to hear that Kirsten is providing you with a fabulous service and hope she can continue to do this in the years to come. Kindest Regards, Admin Team

Posted 2 years ago

“Our Consultant was Ailenn Munro/Robertson. She provided us with a really good deal for the whole cruise and holiday experience. She was always available via email to answer any questions or deal with any issues. She always responded very quickly and always resolved our question. Even when we see on the actual holiday. She was always very trustworthy, Polite, courteous, friendly, helpful and knowledgeable . The quality of everything she booked was first rate. I would definitely use the company and Aileen again. A great experience from start to finish. We didn’t have to worry about anything.”

Helpful Report

Posted 2 years ago

Dear Clare, Thank you for leaving such lovely positive comments about Aileen, these will be fed back. We are very pleased to hear that Aileen has provided you with such an excellent service which continues far beyond the booking process. We hope we can continue to provide you with the same level of service for many years to come. Kindest Regards Admin Team

Posted 2 years ago

“Removes all the hassle of impenetrable cruise line websites, super helpful in finding the right cabins at the right price. Efficient, knowledgeable and friendly. 10/10”

Helpful Report

Posted 2 years ago

“Would give a special mention to Stuart dales as we have been using him as our point of contact for a number of years now and can’t fault the effort he puts in to help you”

Helpful Report

Posted 2 years ago

“whatever your needs or requirements booking your holiday with The Cruise Specialists are always there to help you this being the reason why we never go anywhere else to book holidays. just like to make a special thank you to Stuart Dales whatever help you need he's spot on with all the information / help you require he's brilliant never let us down this will be our 10/12th holiday booked through him.”

Helpful Report

Posted 2 years ago

“Fantastic service booked many times and our consultant ( Neil) understands our requirements, messages are replied to very quickly and any queries/ problems sorted promptly too. Can’t recommend them highly enough.”

Helpful Report

Posted 2 years ago

“Prompt response and a genuine effort made to get me the best possible price. I have used the cruise Specialists many times and their service is always good. Before Covid I dealt with the same lady for ten years and booked over thirty cruises.”

Helpful Report

Posted 2 years ago

“The kind representatives that I have had the pleasure of booking my cruises with have been outstandingly helpful and courteous at all times and any information that was requested is forthcoming extremely quick.”

Helpful Report

Posted 2 years ago

“Stuart and team were great and this continues as we attempt to get a refund on a trip from Scrnic Thanks team”

Helpful Report

Posted 2 years ago

“Stuart was fantastic from start to finish, a really enjoyable experience. Great price with excellent onboard credit.”

Helpful Report

Posted 2 years ago

“Cruise mgr Marc was great Maitre ‘D and chef from Bulgaria where The worst . This is Lyon capitol of gastronomy More reviews to come from ny wife save your money do Viking instead . We had better meals on the chobe river just hopping the trip to Egypt and Israel be better”

Helpful Report

Posted 3 years ago

“Excellent service, friendly but efficient as well.”

Helpful Report

Posted 3 years ago

“Excellent service from William, nothing to much trouble, found us a great deal. Thanks”

Helpful Report

Posted 3 years ago

“Been booking our Cruises for the last 18 years with Cruise Specialists staff Stuart & Jackie had no problems at all if any they have been brilliant recommend them always”

Helpful Report

Posted 3 years ago

“Excellent service as usual from William. Within 30 mins we had cruise booked and everything we asked for dealt with. Price was excellent as usual.”

Helpful Report

Posted 3 years ago

“After receiving a very aggressive and threatening email on the 1.8.22 (Despite multiple balance reminders, we have yet to receive the balance of your forthcoming cruise. As the cancellation charges are due to rise soon, and in order to avoid you becoming liable for these higher costs, should we not have received your balance by close of business on Monday 8th August we will have no alternative but to cancel your cruise at loss of deposit.) We will not be booking with the Cruise Specialist again. We have booked at least 30 cruises with the Cruise Specialist but this email was uncalled for as we have never been late paying for a cruise and only received 1 email from the cruise specialist and this was more than 12 weeks before we were due to go on our cruise that we had already paid in full the remainder was for flights and drinks package that we had booked after our original booking. We do not know who sent the email as it only said after sales.”

Helpful Report

Posted 3 years ago

Dear Helen, We were very alarmed to read your review, and certainly would not want anyone to feel threatened as that would never be our intention. After some investigation, I can see that a member of our After Sales Team did immediately email to apologise, and we would like to reiterate this apology to you now. I do see that the email was sent to you due to the balance not being received by the due date of the 25th of July 2022. Once we pass the due date to us and approach a week before cancellation charges are due to rise, we do have a duty to make our customers aware of our procedures, and we do need to give plenty of notice to allow our customers time should they wish to amend. We always value feedback, whether it be positive or negative to allow us to grow, and we do hope this goes some way to explaining the reasoning behind the email. We will take your feedback on board and revisit the wording of our emails.

Posted 3 years ago

“This has to be a 5 star rating so far. Tried calling other cruise companies no reply or in a queue. Set up a meeting with Tui waste of time. Rang The Cruise Specialists. To my surprise the phone was answered almost immediately spoke to Stuart knew exactly what I wanted Stuart was very knowledgeable explained everything to me in clear terms. This cruise was to mark a special occasion for my whole family, I now feel confident things will go well. Definitely back to this company for future cruises. Peter”

Helpful Report

Posted 3 years ago

The Cruise Specialists is rated 4.8 based on 843 reviews