After receiving a very aggressive and threatening email on the 1.8.22 (Despite multiple balance reminders, we have yet to receive the balance of your forthcoming cruise. As the cancellation charges are due to rise soon, and in order to avoid you becoming liable for these higher costs, should we not have received your balance by close of business on Monday 8th August we will have no alternative but to cancel your cruise at loss of deposit.) We will not be booking with the Cruise Specialist again. We have booked at least 30 cruises with the Cruise Specialist but this email was uncalled for as we have never been late paying for a cruise and only received 1 email from the cruise specialist and this was more than 12 weeks before we were due to go on our cruise that we had already paid in full the remainder was for flights and drinks package that we had booked after our original booking. We do not know who sent the email as it only said after sales.