The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 820 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 820 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the cruise specialists had been good before many cruises. This time we had a terrible air journey to Calgary our luggage was lost. we had just the clothes we stood up in for 3 days . Tried to get Cruise specialists we paid well for a package holiday. No they have no responsibility for any airline they book. Responses are " not our problem try the airline but you will not get anywhere". I have booked our next cruise 16 days on Queen Anne with another company. Will that bother Cruise specialists. I doubt it.”

Helpful Report

Posted 6 months ago

Dear Giles, We are very sorry to hear about the issues you encountered on your most recent cruise. Having liaised with our Customer Service Manager, I can see that both they and our inhouse flights department did all they could over the course of several months to assist you with your claim with KLM. Unfortunately, despite our best efforts, ultimately we do not have any control over the claims process at KLM, and we are sorry that their failings have left you feeling that we have let you down. I also see no evidence to suggest that the words 'not our problem' were ever used and would strenuously refute this claim. We do hope that you have a wonderful cruise on the Queen Anne, and that you continue to enjoy cruising. Many Thanks Natasha

Posted 6 months ago

“After receiving a very aggressive and threatening email on the 1.8.22 (Despite multiple balance reminders, we have yet to receive the balance of your forthcoming cruise. As the cancellation charges are due to rise soon, and in order to avoid you becoming liable for these higher costs, should we not have received your balance by close of business on Monday 8th August we will have no alternative but to cancel your cruise at loss of deposit.) We will not be booking with the Cruise Specialist again. We have booked at least 30 cruises with the Cruise Specialist but this email was uncalled for as we have never been late paying for a cruise and only received 1 email from the cruise specialist and this was more than 12 weeks before we were due to go on our cruise that we had already paid in full the remainder was for flights and drinks package that we had booked after our original booking. We do not know who sent the email as it only said after sales.”

Helpful Report

Posted 1 year ago

Dear Helen, We were very alarmed to read your review, and certainly would not want anyone to feel threatened as that would never be our intention. After some investigation, I can see that a member of our After Sales Team did immediately email to apologise, and we would like to reiterate this apology to you now. I do see that the email was sent to you due to the balance not being received by the due date of the 25th of July 2022. Once we pass the due date to us and approach a week before cancellation charges are due to rise, we do have a duty to make our customers aware of our procedures, and we do need to give plenty of notice to allow our customers time should they wish to amend. We always value feedback, whether it be positive or negative to allow us to grow, and we do hope this goes some way to explaining the reasoning behind the email. We will take your feedback on board and revisit the wording of our emails.

Posted 1 year ago

“Promise after promise on a refund of my deposit - waiting 4 months so far. Told me they had it in their account 1 month ago and still nothing. Seriously damaging customer relations and removing the chance that we’ll book with them again. Will update.”

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Posted 3 years ago

“We miss Leanne Tierney resolving all issues regarding cruising, finding the right one and going the extra mile for us. She is a diamond and so caring and helpful. A gem of an employee who works her socks off for the Cruise Specialist. Wish we could say the same about this company since Covid as she is furloughed, and now we have someone who doesn't know us and we are not getting the service we have become used to over the years. Will I remain loyal in the future? Only if Leanne is the person we deal with !”

Helpful Report

Posted 3 years ago

“Had holiday cancelled by Cunard due to Covid 19 but company only wanting to discuss via email. Asked several times for a telephone call to try to rebook, now requesting refund as not happy with services.”

Helpful Report

Posted 3 years ago

“General administration OK, but payment penalties for using credit or debit cards were not appreciated. Later received a 'special offer' selling the same holiday at nearly half the price, but did not receive the benefit of that discount. I feel cheated. I did write a letter about this, but received no response”

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Posted 7 years ago

“The company Royal Caribbean Liberty of the sea seems dated the food choice and quality poor. The shipboard casual and uninterested. Claims of high range of activities misleading as they were all small and the size of the ship (passenger numbers) to the venues meant they were packed and to get a seat one had to be there , certainly half an hour before or miss it The production were poor with the exception of the Ice show, even this was restricted entry, by muster station. Staff to passenger range poor. And even some Americans agree the ship was to big for its offering Will not use again.Once again money seems to be the Idol the liner seem to prey to .”

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Posted 8 years ago

“We booked a cruise/tour to S America- from the beginning to the end was fraught with miss- information, lack of information and communication leading to too many hours being wasted trying to find out what was happening - on leaving the ship in Buenos Aires we had to get another company to clarify what was to happen next ! What should have been a holiday of a lifetime was ruined by Cruise Specialists frustrating inadequate degree of planning. On our return their response to our complaints was again very frustrating - they have basically said that the tour was run by another subsidiary of theirs - both of which come under the umbrella of Thomas Cook who have the reputation of ignoring you and of course we have now given up.! I would never recommend Cruise Specialist to anyone and I am very surprised that they have put forward my name to give a review knowing how unhappy I am with them- possible lack of communication again ? !!”

Helpful Report

Posted 8 years ago

“My Wife and I made a genuin complaint to the cruise specialist thay were not interested all we asked for was for reembersment for an extra night stay which was caused by unsatisfactory conections. We were good customers of the Cruise Specialist however when a company lets us down we dont use them again plrase be aware of this company. Regards Mr & Mrs Clation.”