The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 859 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 859 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

Write Your review

Tell us how The Cruise Specialists made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best deal I found was on cruise specialist compare to all other companies. When you look same deal provided by do many third parties but this provider had the best deal. Most wonderful staff to help you with any queries and help book cruise smoothly. Highly recommend Paul Connor Cruise Consultant.”

Helpful Report

Posted 6 days ago

“We've used this company three times now and everyone we've dealt with has been so helpful and efficient. Jacqueline Handsley went above and beyond to help us change our seats on flights and we're very grateful to her for doing this for us. I would certainly recommend The Cruise Specialists based on our experiences with them.”

Helpful Report

Posted 1 month ago

“Kirsty was a star , she made me feel confident about dealing with her from the start . Nothing was too much trouble and everything was explained clearly , she didn’t rush me and went to a lot of trouble to find the cruise we wanted . Thank you Kirsty .”

Helpful Report

Posted 1 month ago

“customer service absolutely 💯 my dealings with AILEEN wot can I say was like talking to a friend nothing to much trouble found us exactly wot we wanted THANK YOU AILEEN X”

Helpful Report

Posted 3 months ago

“Always had outstanding personal service What a shame we have such poor customer service generally in the UK The Cruise Specialists are the exception to the norm. Can’t speak more highly on the professionalism of Aileen Robertson who has looked after us for the last several years.”

Helpful Report

Posted 3 months ago

“David was very helpful with dealing with my problem and helping me finding another cruise date.”

Helpful Report

Posted 3 months ago

“Xwaxt is a next-generation workspace that unites teams, simplifies operations, and drives productivity through seamless collaboration.”

Helpful Report

Posted 3 months ago

“Great service and good correspondence from The Cruise Specialists regarding our Cruise booking. The whole booking process was simple and affordable. We really enjoyed our 2 week Caribbean Cruise on Marella Discovery2. Everything went without a hitch. Our second cruise on there and would like to back sometime in the future.”

Helpful Report

Posted 6 months ago

“About The Cruise Specialists I found the site by word of mouth. When booking the cruise, Kirsten, the travel specialist was knowledgeable, explained how the process worked and answered any questions that I had. In addition, Kirsten was available to answer any queries as the cruise time approached. The staff are knowledgeable and have significant experience in organising and managing cruises all over the world. I had to use Customer service to change the airport transfer twice when on holiday due to changes with cruise itenerary. Kirsten helped out on both occasions. I compared prices when doing research for the cruise and the Cruise Specialists were very competitive so I went with them. It's a friendly and UK provided service.”

Helpful Report

Posted 7 months ago

“Excellent service , communication and follow up. Aileen is fantastic. Have booked via Aileen now on Numerous occasions and am always bowled over by her customer service and how the company genuinely manages to always provide the best costs and exemplary personable service”

Helpful Report

Posted 8 months ago

“Massive Thank you, especially to Aileen. I and my partner have worked in Customer Service for 70 years between us and I can honestly say in the last 2 weeks we have been blown away on how good the Company and Aileen were. Never booked a cruise before. Honeymoon soon, couple of calls, some emails, all booked. Amazing. Look no further if thinking about a cruise. 2 very excited oldies European bound soon on the Ventura..... Wish I could give more than 5.. Chris and Mandy ⛴️❤️”

Helpful Report

Posted 8 months ago

“helpful patient and friendly and sorted our requirements most efficiently Offered special discount which was a bonus”

Helpful Report

Posted 9 months ago

“I have used the cruise specialists for a number of years and my contact has been Stacey Kennedy. She has always been very helpful and efficient and even though I have not met her she is like a friend who knows what would suit me best.”

Helpful Report

Posted 9 months ago

“I was very skeptical of booking and going on the cruise. After having a chat to Neil Adamson. He was friendly and reassuring. Gave some great advice and happily answered my endless question. I'm glad I chose The Cruise Specialist.”

Helpful Report

Posted 11 months ago

“Absolutely treated first class by William he really was very helpful and was instrumental in us booking our cruise he helped us through all the procedure and wouldn't hesitate to recommend the cruise specialists and definitely use them again we had a fantastic holiday couldn't fault it thanks again from us both”

Helpful Report

Posted 11 months ago

“The best, most helpful , booking service we have ever had. Only enquired Saturday for any late PO cancellations to the Canary Islands, only the 17/10/25 for 14 days would suffice. Ms Aileen Robertson, our contact, has performed well above expectation.”

Helpful Report

Posted 1 year ago

“Aileen was extremely helpful and knowledgeable about the holiday we were looking for. She guided us through the whole booking process and kept us well informed of best choices to suit our requirements Would definitely recommend her services.”

Helpful Report

Posted 1 year ago

“Neil very helpful & knowlegable about the cruise we wanted to book. Great advice too. Been on many cruises with different liners, but he was the only one that has ever asked if we cruised before with MSC or other liners. Booked with Kirsty last year & she didnt ask this for Holland America,even though we had sailed with them before. Neil is a credit to this company!. Not enough people who are as helpful these days. Very passionate about cruising & credit where it's due. Company is lucky to have him working for them. Will recommend him to others & book with future cruises too. Thank you, Lorraine & Paul.”

Helpful Report

Posted 1 year ago

“Very straightforward process Agent Stuart was very helpful and knowledgeable and made our booking easy”

Helpful Report

Posted 1 year ago

“We have used The Cruise Specialists for many years now and always had great service. Kirsten Pritchard is our go to person she is brilliant. Nothing is too much trouble for her, always returns calls and answer any cruise holiday questions. Our details are on file so makes booking simpler. I would highly recommend The Criuse Specialist.”

Helpful Report

Posted 1 year ago

The Cruise Specialists is rated 4.8 based on 859 reviews