The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.74

4.7 Rating 831 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.7

Based on 831 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've used The Cruise Specialists several times, always helpful, knowledgeable and friendly. Another amazing price from Stuart. Cannot recommend the company highly enough. Will definitely use again.”

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Posted 1 month ago

“Stuart was a great help excellent price service was impeccable. He answered all my silly questions and put me at ease. He made it also simple for us. We had a balcony room and all inclusive drinks for a very good price. Would recommend this company for anyone looking for peace of mind And excellent service”

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Posted 2 months ago

“Absolutely fantastic from start to finish….. were only second time cruisers, but Cruise Line were so helpful in every way, even to the point of getting us a window table in the restaurant, which we requested… Thanks a lot, and we’ll be back for more 😀😀”

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Posted 2 months ago

“What wonderful people to deal with. Nothing is too much trouble and the service is fantastic. I will certainly be booking future cruises with themW Well done.”

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Posted 3 months ago

“aileen has been good from enquiry to final booking of our mediterranean cruise for 05/25.we are a big group of 11 members and she always answered whatever querry we had within the group.look forward to this cruise holiday.”

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Posted 3 months ago

“All contact with The cruise specialists were conducted politely and all questions were answered with confidence.”

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Posted 3 months ago

“We have booked a couple of cruises through Aileen and the Cruise specialists now. Aileen is outstanding. She works tirelessly to provide a first class service. Her experience and knowledge helps match you to the right cruise and she works so hard to get the best possible deal for you. We can’t thank her enough for her recent commitment to secure us an outstanding cruise for next year to celebrate our retirement and this was despite all the odds and challenges thrown up along the way. We would highly recommend this company and particularly Aileen”

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Posted 3 months ago

“Just used The Cruise Specialists for the first time recently, and I was so impressed with the fact that I had my own personal agent who dealt with me from booking to travel. Will definitely use them again ☺️”

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Posted 4 months ago

“I have used The Cruise Specialists a few times now and their customer service is always top notch. Would not hesitate to use them again.”

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Posted 4 months ago

“Very slow to respond!”

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Posted 5 months ago

Good Afternoon, We are very sorry to hear that you have felt this way. Our main email box, admin@the-cruise-specialists.co.uk is manned Monday to Friday, and emails are responded to within 24 hours, and usually much quicker than that. Could we please ask you to provide us with a little more information so that we may look into this for you? If you could please email us at admin@the-cruise-specialists.co.uk that would be much appreciated. Many Thanks Natasha

Posted 5 months ago

“Excellent service from Aileen! Quick and easy to book a holiday and she responded to queries quickly. Aileen found us a family cruise at a great price and made the whole process a pleasure.”

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Posted 6 months ago

“Aileen at the Cruise Specialists is brilliant. Nothing is too much trouble for her and she will always find answers to any questions I have even after booking. The price is always competitive and documents etc are always quickly produces and forwarded. I would highly recommend this company for cruise booking.”

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Posted 7 months ago

“Booked with Steven McRobbie, as before. Excellent prompt service as usual. Wouldn’t hesitate to recommend him.”

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Posted 8 months ago

“This is our second cruise that we booked with Zoe. The service she gave us was exceptional, well informed, pleasant to deal with and above all efficient. We recommend her as a first class cruise expert. Prof Daniel Darmanin”

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Posted 8 months ago

“The initial dealings when booking our holiday were all great but when we encountered an issue on holiday there was no help or support at all. On returning from holiday and sending a further email in an attempt to get a resolution there has been no response. Very disappointing after the initial service”

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Posted 8 months ago

Hello, We are very sorry to hear that you had issues on your holiday, and that you feel you have not received the appropriate support regarding this on your return. I have checked with our customer service manager, and she does not have any complaints that are outstanding. Could we please ask that you send the details of your issues to admin@the-cruise-specialists.co.uk and this will be passed to our customer service team who will look into this for you. We thank you for bringing this to our attention. Kind Regards, Natasha

Posted 8 months ago

“William Spence, your agent was extremely helpful, and nothing was too much bother for him.”

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Posted 9 months ago

“Stuart was very helpful and friendly Talked me through several different cruises until I was sure which cruise to choose without being pushy. He is also very patient as I did call a number of times to ask questions altogether a pleasure to deal with.”

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Posted 9 months ago

“A reliable company to deal with. Good e mail advertising. Have booked 4 cruises now through Zoe Bizna. Always prompt, efficient and pleasant service. Zoe is an asset to the company.”

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Posted 11 months ago

“Well handled and speedy responses.”

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Posted 1 year ago

“Fantastic all l wanted to know was well answered and they would contact me to make sure l am making myself ready. We did enjoy and information was given quite well. Excellent. l will continue to book my holiday through them.”

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Posted 1 year ago

The Cruise Specialists is rated 4.7 based on 831 reviews