The Cruise Specialists Reviews

Name: The Cruise Specialists
Address: Sheilling House, Glenbervie Business Park,, Larbert
Rating: 4.75

4.8 Rating 847 Reviews

98 %

of reviewers recommend The Cruise Specialists

Company Reviews

Metrics

Info

4.8

Based on 847 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0808 256 1615

Email:

sales@the-cruise-specialists.co.uk

Location:

Sheilling House, Glenbervie Business Park,
Larbert
FK5 4RB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking for our cruise was fine although I'd booked on board and transferred the reservation over to Cruise Specilists who had problems picking up,the reservation so I contacted Celebrity and asked them to transfer it across. The following day a cheaper offer came in but Celbrity would no longer deal with me despit transferring the booking myself so I had to ask CS to sort it out for me which they did. Staff are always very pleasant and helpful but to be honest there was very little to do with our booking as I'd made it myself on board. Where we were let down was when an email was sent from Celebrity to warn passengers of a later departure time as the ship had to be sanitised due to noro virus on the previous cruise and the admin email was down on the Friday. They do not work at the weekend so they picked it up on Monday but we'd already sailed on Sunday so that wasn't much use really. Fortunately ,by chance , I'd seen the information on Celbrity website so realised the embarkation was delayed.”

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Posted 9 years ago

“Used this company previously and found them very helpful and will package what you want at the cost you wish to pay. Everything has gone to plan except for taxis not always on time but that being the problem of the overseas agents and not cruise specialist.”

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Posted 9 years ago

“The service I received from the cruise specialist was good , although a surprise holiday was ruined due to the cruise specialist sending out extra paperwork after the initial paperwork was received . THIS WAS VERY BAD as it was my husbands 70th birthday .”

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Posted 9 years ago

“Very helpful company nice friendly people”

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Posted 9 years ago

“Always been very helpful over the 10 yrs I've used this company .”

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Posted 9 years ago

“Excellent service, as usual. Have used the Cruise Specialists on previous occasions and find them very efficient and reliable.”

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Posted 9 years ago

“I like that you can speak to one agent on each phone call. So far I have always received an answer to queries quickly”

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Posted 9 years ago

“All the staff are very helpful and go to great lengths to fulfil my requests.”

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Posted 9 years ago

“Caring, listening and excellent advice and suggestions after listening to the client. First class customer service from enquiry to post holiday follow up.”

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Posted 9 years ago

“Every time I have booked a cruise with the Cruise Specialists I have had very good, sound, honest and helpful advice with the people I have had contact with. Your Sincerely. Tom Pollitt.”

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Posted 9 years ago

“Knowledgeable and very helpful staff every time. Excellent customer service”

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Posted 9 years ago

“Hassle free, and easy to use web site. Very polite and helpful staff. Booked an outside cabin with picture window and very delighted to get an upgrade to a Veranda.”

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Posted 9 years ago

“The Cruise Specialists were brilliant from start to finish, they were informative, friendly and extremely helpful. The cruise we booked was excellent and I know I will be using the cruise specialists again. Thank you x”

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Posted 9 years ago

“Have used for many years. Always found to be helpful and check out any queries efficiently”

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Posted 9 years ago

“Did Us Proud”

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Posted 9 years ago

“Fabulous Holiday, everything first rate.”

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Posted 9 years ago

“Very easy to contact and helpful staff.”

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Posted 9 years ago

“Welcoming people on phone .Talk to same person every time you ring about your booking or any queries. You get to know that person especially if you book more with cruise specialists. Always happy to help .”

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Posted 9 years ago

“Very friendly and knowledgable staff and no pressure sales techniques used. Great service, Oh and the £50 loyalty voucher towards your next trip very welcome.”

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Posted 9 years ago

“Karen Grey who has helped us with a number of our cruises is an absolute joy - so helpful, knowledgeable and friendly. We usually have one cruise a year and I always look forward to contacting The Cruise Specialists.”

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Posted 9 years ago

The Cruise Specialists is rated 4.8 based on 847 reviews