I have given them adequate time to respond and 4 emails to Herman Kraus but after theses and chasers he seems to have gone quiet. basically failed to arrive at booking leaving us with no transportation so had to arrange and cost us considerably more as was a 45+ mile journey, secondly checked with them about my return 24 hours before gor a text to confirm again and basically they did not turn up as said original booking cancelled on system so stopped return despite the text, they agreed to refund difference on journey out but will not agree to return extra funds for return for a 6.30am pick up so i had to try to find somebody whilst having no transport for a return flight some 2 h.5 hours later which caused lots of calls, flagging of people who declined and finally a yes. we have emailed the receipts so we can try to conclude but they seem to no longer now i have returned to correspond. they offered 10% off next journey and i amd my company have used before but to no avail. you have accepted you made mistakes so please just conform the full amount will be paid and conclude ? booking ref SUNTR_OM1607 Your chance to retain the monies of act professionally and refund the full amount. email and details hekld under the reference.