Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Scott for sorting out our next cruise. You were so helpful and understanding with regards our situation, it was appreciated.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Revised review Since I posted my experience re our cancelled cruise March 18th I would like to offer an update. After exchange of emails and phone calls from Sheila and Dan I now have definite information regarding our credit. Dan has been particularly helpful in explaining the situation and now have clarity on situation. I therefore thank the team for their help in getting this sorted and will be happy to book future cruises with Six Star Cruises.”

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Posted 5 years ago

“Very helpful and efficient .. very pleased with this service”

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Posted 5 years ago

Thank you for your lovely review and for choosing Six Star Cruises

Posted 5 years ago

“Staff extremely helpful and knowledgeable.”

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Posted 5 years ago

Thank you for your lovely review & thank you for choosing Six Star Cruises!

Posted 5 years ago

“Excellence is the word to describe the way/manner in which Lyndsey Mccracken dealt with our question. She was personable and provided a clear explanation for us.”

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Posted 5 years ago

Good afternoon, Thanks for your review. And thank you for your lovely words. I am so pleased you are happy with the service you received. Comments like this mean the world to us, especially in light of recent events. I will pass on your praise to Lyndsey. Thank you for choosing Six Star Cruises!

Posted 5 years ago

“I have booked several high end cruises with Six Star in the past and had great customer service, but my recent experience has been beyond terrible. We decided to cancel our (fully paid for) June cruise due to the Covid-19 situation, knowing that we would lose our 20% deposit under the cancellation terms of the cruise line. However, when enquiring about cancelling, I was informed by Six Star that I would in fact lose 100% of the entire holiday cost - 20% of the cruise fare to the cruise line and everything else to Six Star. I would urge anyone booking with Six Star Cruises to ask for written confirmation of the booking terms and conditions prior to making any payment - and it is no use checking the Six Star T&Cs on their website or on their Six Star headed booking confirmation, because (to us) they cited a different set of T&Cs - of a different company (called The Cruise Club) and allege that it is these T&Cs which applied to our booking. In the event, the above did not come to pass because the cruise line itself issued a future cruise credit, direct to us which Six Star does not have access to, which covered the cruise itself (although not the ancillary transport and other costs). Good to know that the cruise line behaved honourably, even though the travel agent behaved so disgracefully. We will be taking this further, and I will update this review with the legal findings when they are available. I see from the other reviews that Six Star respond to the 'positive' reviews, but not to the 'negative' ones. Despite many requests and my clear dissatisfaction with the service I have been given, I have had no contact whatsoever from anyone senior within the company. Six Star will never again benefit from my business - not that they seem to care!”

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Posted 5 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@sixstarcruises.co.uk with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 5 years ago

“Paid for a cruise late November 2019. this is cancelled due to Covid virus. Requested a refund. Just had email giving me a credit note and saying I will not get a refund until after 31 July. Disgraceful way to treat customers. Many thousands out of pocket”

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Posted 5 years ago

“SixStar, Cruise 118 or RiverVoyages it’s the same professional team who have looked after my boating holidays for many years. In these strange Uncertain times it’s reassuring to know that at least I can depend on you . What makes you stand out from the crowd is your people many who have been with the company for years, I know that if I email or phone and ask for Erin or Lyndsey to help book or solve a query then I will be dealt with courteously and efficiently, and more importantly friendly manner. With all that is happening around us right now with holidays being cancelled and people getting stressed , I just want to say a big thank you to both Lynsey and Erin for looking after not just mine but my traveling friends also. They say Every cloud has a silver lining. Hopefully we will all get through this and enjoy our holidays once again, thanks to your dedicated team. Yours a very satisfied customer. John Blanchard.”

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Posted 5 years ago

Good afternoon Mr Blanchard, Thanks for your review. And thank you for your lovely words. I am so pleased to learn we could help in such extraordinary and difficult times. Comments like this mean the world to us. I will make sure all involved receive the recognition they deserve. Thank you for choosing Six Star Cruises!

Posted 5 years ago

“Thank you for the really excellent service.”

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Posted 5 years ago

Good afternoon Mr Rosen, Thanks for your review & thank you for choosing Six Star Cruises!

Posted 5 years ago

“Due to the corona virus our cruise with six star cruises departing 18th March 2020 was cancelled. Took about a week to get info on refund/credit. Every contact I have had since is because I contacted them first. Been told it could be up to 90 days to be settled (it should be 2 weeks) but at this stage I need clarity about what is going to be credited and what is being refunded, to date I am almost £12000 of of pocket and that does not include pre booked seats on the flights and shore excursions. Believe me I know they are working under immense pressure but that does not negate their responsibility to get the wheels in motion and keep me informed on a regular basis. Its interesting to read that those on future cruises are happy with their plight as they were offered future cruises. I was not given that option at the time of cancellation. The people I have spoken to are very approachable and doing their best but they appear to have no authority to issue immediate credits, particularly for the flights, hotels and transfers. On sending emails to my known contacts all I get is "out of office" message which adds to the frustration. When will someone in authority give me assurances that I need that I will get my money back. The longer this goes on the less likely it appears that I will. My last email dated 30th March has still not been replied to.”

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Posted 5 years ago

“Exceptional serve in view of the situation, the staff are certainly listening to our problems and addressing these. We thank all staff concerned as they must be very concerned about customer issues and their own personal problems!”

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Posted 5 years ago

Good afternoon, Thanks for your review. And thank you for your lovely words. I am so pleased to learn we could help in such extraordinary and difficult times. Comments like this mean the world to us, especially in light of recent events. I will make sure all involved receive the recognition they deserve. Thank you for choosing Six Star Cruises!

Posted 5 years ago

“Due to our cruise being cancelled by the Coronavirus and further complications on a personal level that would become an issue later in the year, Janet from Cruise118.com has managed to rebook for us in a years time. Dealing with a complicated set of circumstances, she got the right result for us. She also rang back when she said she would!”

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Posted 5 years ago

Good Afternoon Terence, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with the service that you received. It sounds like Janet did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. Janet really is a treasure, we are very lucky to have her on our team. Thanks for booking with ourselves and I hope you enjoy your holiday! Six Star Cruises

Posted 5 years ago

“I have given a 'Very Good' rating based more on previous experiences with Six Star, not on our most recent. Understandably, communications with them has been a bit fraught lately when we were trying to reschedule our July 2020 cruise, and we hope that things settle down and Six Star come out the other side of this virus pandemic in good shape and continue their usually excellent service. Kind regards, John & Doreen G”

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Posted 5 years ago

“Have booked 5 cruises now with Six Star Cruises and service via Dan has always been exceptional. With cancellation of a recent cruise due the virus my rebooking with Silversea was handled very efficiently despite volume of work in the industry. I'll always ask for Dan !”

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Posted 5 years ago

Good afternoon, Thanks for your review. And thank you for your kind words regarding our concierge Dan. It sounds like he has done a wonderful job! Especially in these difficult times. I will make sure he receives the recognition he deserves. I hope you have a wonderful time and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Booked a Silverseas Cruise due to sail next week through Six Star which has been cancelled. Told I may have to wait 90 days for my refund. Still trying to sell me another cruise in June don't expect they will wait 90 days before I pay. More chance of getting a booking for a Red Sea cruise from Moses. Avoid like the plague obviously have serious cash flow problems.”

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Posted 5 years ago

“Dan at six star cruises has booked our trips in the past and has always kept us informed. This time our cruise was cancelled through no fault of theirs and we have been informed that we will have a full refund within 21 days ! They have been fantastic every step of the way, during what can only be described as chaotic times !!! Will definitely be using them again !! Well done to six star cruises !!”

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Posted 5 years ago

Good afternoon, Thanks for your review. I am so pleased to learn how helpful Dan has been when booking your trips. I am also pleased we could help with your cancelled sailing. They have definitely been chaotic times and comments like this meant the world to us. We look forward to hearing from you in the future. Thanks for you choosing Six Star Cruises!

Posted 5 years ago

“Excellent service after cruise cancellation. Rebooked. Catherine did everything as promised!”

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Posted 5 years ago

Good afternoon Mr Thomas, Thanks for your review. I am so pleased to learn you received excellent service recently when rebooking your cancelled cruise. It sounds like Catherine did a wonderful job. I will make sure she receives the recognition she deserves. Have a wonderful time on your next cruise and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Estelle was so incredibly efficient! A credit to Six Star Cruises and 118... this high level of service gives me confidence to re-book my cruises in the future with your company.”

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Posted 5 years ago

Good afternoon Mr Smith, Thanks for your review. And thank you for your kind words regarding Estelle. I am so pleased to learn she could help you with your recent query. She is a credit to us, we're very lucky to have her. We look forward to hearing from you in the future. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Very efficient and professional.”

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Posted 5 years ago

Good afternoon Mrs Willis, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Cruise 118!

Posted 5 years ago

“Booking was a very pleasant experience. Joe was extremely helpful especially regarding flights and hotel arrangements.”

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Posted 5 years ago

Good afternoon Mr Mansfield, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Joe receives the recognition he deserves. Thank you for booking with Six Star Cruises and I hope you have the best time on board!

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews