Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Georgina Dawkins was a pleasure to speak too and to book my holiday with. She was very prompt with her response to my booking enquiry and got everything I wanted Many thanks”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Having booked through SixStar before I would normally give a better rating but not this time. Waited patiently to hear from them after Seabourn Cruise cancelled 6 weeks ago and after a web chat with Sandie who advised they were apparently dealing with customers in date order 14 days before original departure, fair enough. No contact from them so I decided to call after I read "glowing" reviews here about how efficient they had been in dealing with other customers and who it appears had affected Cruises after mine so I had stupidly waited 6 weeks. I was helped by Janet explained options and I decided to go for a Refund only to be told this would take Approx 90 days to be processed, yes 90 days, so over 4 months after the Cruise was cancelled.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@sixstarcruises.co.uk with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 6 years ago

“Recently book a silversea cruise and stay, Joe Morrison the cruise concierge was very knowledgeable and helpful with his service and recommendations, very pleased with overall experience, happy to recommend him Sean Casey”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Lynsey was great nothing too much trouble. rebooked the same holiday in 2021. Thankyou very much.Maureen Gill”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Unexcelled customer service. Was concerned about Covid and how the cancellation of our cruise would affect us. We had EXCELLENT customer service throughout. Friendly but extremely professional and well informed”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Spoke to Janet today who was very professional and helpful with my cancellation, emailing me to confirm she had passed it onto the cancellations team. Thankyou.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Agreed to price match for next year cruise following cancellation of this years. Clear explanation of possible actions with no pressure.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Scott was knowledgeable and patient and able to answer all my questions. He called back when he said he would call back and nothing seemed to be too much trouble. I would certainly deal with him again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Great service as always from Joe Morrison, when booking us a new cruise for 2021, after Regent cancelled our June 2020 cruise. Prompt communication by email and telephone.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Scott seemed to know what he was talking about, and answered any queries accurately. What was more important was he did what he would say he would do, when he said he would do it.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Lyndsey was very helpful and efficient sorting out our cancelled cruise and rebooking it for the same time next year. Also changing our flight to a different airport, which is a better flight time. Many thanks again”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Five star review for a six star company, always helpful even in these strange times. Thank you Janet for our conversation today and your subsequent confirmation email within minutes. Very professional.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Excellent service from Estelle. You need more like her! Estelle was able to answer my concerns with clarity and has a clear but compassionate manner while explaining the current situation and the consequences of my choices for my planned cruise.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Six star cruises have proved to be excellent on numerous occasions. Very good teamwork and highly competitive on pricing. We normally use Dan who is very good, highly knowledgable, and extremely helpful. We have just used Emma (Dan on holiday) who also demonstrates excellent customer care skills and is meticulous to detail whilst dealing with several different issues. Many thanks to both Dan and Emma.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Scotts service was fast easy and very informative absolute pleasure to deal with and will use again thanks Scott”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“I had the pleasure of Janet Cain In customer services assisting me with 2 cruises i had booked with oceania. I needed things sorting out over the virus and she went over and above to help me and resolve everything. Janet is a real credit to Six Star cruises and i have to add i have booked quite a few cruises now with six star and are a pleasure to deal with, especially Catherine Divan in sales.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“LYNDSEY CONTACTED ME ABOUT MY CANCELLED CRUISE AND GAVE ME THE OPTIONS AND ARRANGED REBOOKING FOR NEXT YEAR.. ALL SORTED EFFICENTLY IN NO TIME AT ALL.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“I was contacted by Lisa Mallon about a cruise in Asia , she answered my questions with expertise and her emails followed very quickly giving me all the necessary information. I was able to book the cruise the same day. The whole process took about 3 hours as questions followed informative answers. Thanks Six Star Cruises”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Specialist Service Concierge, Danielle Wynn when concluding my cancellation arrangements was patient, courteous, helpful, efficient and very professional. Could not have been better in sharp contrast to contacts during previous 4 weeks trying get other than conflicting information and having to get in touch with Oveania in order to clarify information received. Frank Benson”

Helpful Report

Posted 6 years ago

“Excellent service from Joe Morrison in what must be challenging times for the team.”

Helpful Report

Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews