Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

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4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Lindsay today about my cruise in August. I was a bit worried about it as I needed to rebook for next year for a disabled access cabin. She was fantastic, and made the whole process so easy, so now with her help I am rebooked for 2021 and can sit back knowing that it’s all sorted out. Don’t forget, be nice to these people who are doing a great job under the circumstances.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“This is not my first booking with Six Star Cruises ( and it wont be my last), it appears that no matter which concierge you deal with an exceptional service level is provided. This time it was Shiela doing the honours - excellent service. Thank you”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Unfortunately I had a stroke so we decided to cancel our forthcoming cruise next March,as the flights were very long. Dan helped us to rebook a cruise with shorter flights. Thank you Dan”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“I understand that every business has been disrupted by Corona virus, however most companies at least eventually get around to answering emails. I emailed our Specialist Travel Concierge 2 weeks ago and we have been promised a reply and are still waiting. What is the purpose of dealing with SIX STAR cruises when you simply cannot get hold of them in a time of a problem. Even there Live Chat does not work. Even if people are working from home, they should be able to respond electronically to customers. Six Star Cruises are happy to take your money and thereafter they simply leave you to try and sort your problems out. Really disappointed. The wheel will turn when the virus is controlled and customers will remember their past experience when choosing another cruise.”

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Posted 6 years ago

“Excellent, knowledgeable, thank you Joe..”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“We’ve booked with Six Star on a few occasions, but this was by way and far the best experience we’ve ever had. Sandie was fabulous, she took the time and the extra effort to make sure we got exactly what we wanted. Perfect service ... thank you!!”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Due to the ongoing Covid-19 problems, we had to change a Celebrity cruise that had booked, from June 2020 to August 2020.. The back-log meant that we waited for nearly two weeks before Six Star contacted us to resolve the problem. However, once they did get back to us, the change was done without any fuss or extra charges. I can recommend their service.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Scott was our agent. Arranged a rebooking after our summer cruise cancelled due to Covid. Answered every query, most helpful. Made sure we had exactly what we wanted. Very impressed with level of service and we are very happy with the deal we have been given.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Lyndsey contacted us in good time to advise on options for re-booking. She was able to answer questions during the call about the cost of options we asked about and followed through on the new booking promptly. Many thanks, would certainly use this travel agency again.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Welcome back Emma !”

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Posted 6 years ago

“Thanks Scott for sorting out our next cruise. You were so helpful and understanding with regards our situation, it was appreciated.”

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Posted 6 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 6 years ago

“Revised review Since I posted my experience re our cancelled cruise March 18th I would like to offer an update. After exchange of emails and phone calls from Sheila and Dan I now have definite information regarding our credit. Dan has been particularly helpful in explaining the situation and now have clarity on situation. I therefore thank the team for their help in getting this sorted and will be happy to book future cruises with Six Star Cruises.”

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Posted 6 years ago

“Very helpful and efficient .. very pleased with this service”

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Posted 6 years ago

Thank you for your lovely review and for choosing Six Star Cruises

Posted 6 years ago

“Staff extremely helpful and knowledgeable.”

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Posted 6 years ago

Thank you for your lovely review & thank you for choosing Six Star Cruises!

Posted 6 years ago

“Excellence is the word to describe the way/manner in which Lyndsey Mccracken dealt with our question. She was personable and provided a clear explanation for us.”

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Posted 6 years ago

Good afternoon, Thanks for your review. And thank you for your lovely words. I am so pleased you are happy with the service you received. Comments like this mean the world to us, especially in light of recent events. I will pass on your praise to Lyndsey. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have booked several high end cruises with Six Star in the past and had great customer service, but my recent experience has been beyond terrible. We decided to cancel our (fully paid for) June cruise due to the Covid-19 situation, knowing that we would lose our 20% deposit under the cancellation terms of the cruise line. However, when enquiring about cancelling, I was informed by Six Star that I would in fact lose 100% of the entire holiday cost - 20% of the cruise fare to the cruise line and everything else to Six Star. I would urge anyone booking with Six Star Cruises to ask for written confirmation of the booking terms and conditions prior to making any payment - and it is no use checking the Six Star T&Cs on their website or on their Six Star headed booking confirmation, because (to us) they cited a different set of T&Cs - of a different company (called The Cruise Club) and allege that it is these T&Cs which applied to our booking. In the event, the above did not come to pass because the cruise line itself issued a future cruise credit, direct to us which Six Star does not have access to, which covered the cruise itself (although not the ancillary transport and other costs). Good to know that the cruise line behaved honourably, even though the travel agent behaved so disgracefully. We will be taking this further, and I will update this review with the legal findings when they are available. I see from the other reviews that Six Star respond to the 'positive' reviews, but not to the 'negative' ones. Despite many requests and my clear dissatisfaction with the service I have been given, I have had no contact whatsoever from anyone senior within the company. Six Star will never again benefit from my business - not that they seem to care!”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@sixstarcruises.co.uk with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 6 years ago

“Paid for a cruise late November 2019. this is cancelled due to Covid virus. Requested a refund. Just had email giving me a credit note and saying I will not get a refund until after 31 July. Disgraceful way to treat customers. Many thousands out of pocket”

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Posted 6 years ago

“SixStar, Cruise 118 or RiverVoyages it’s the same professional team who have looked after my boating holidays for many years. In these strange Uncertain times it’s reassuring to know that at least I can depend on you . What makes you stand out from the crowd is your people many who have been with the company for years, I know that if I email or phone and ask for Erin or Lyndsey to help book or solve a query then I will be dealt with courteously and efficiently, and more importantly friendly manner. With all that is happening around us right now with holidays being cancelled and people getting stressed , I just want to say a big thank you to both Lynsey and Erin for looking after not just mine but my traveling friends also. They say Every cloud has a silver lining. Hopefully we will all get through this and enjoy our holidays once again, thanks to your dedicated team. Yours a very satisfied customer. John Blanchard.”

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Posted 6 years ago

Good afternoon Mr Blanchard, Thanks for your review. And thank you for your lovely words. I am so pleased to learn we could help in such extraordinary and difficult times. Comments like this mean the world to us. I will make sure all involved receive the recognition they deserve. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Thank you for the really excellent service.”

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Posted 6 years ago

Good afternoon Mr Rosen, Thanks for your review & thank you for choosing Six Star Cruises!

Posted 6 years ago

“Due to the corona virus our cruise with six star cruises departing 18th March 2020 was cancelled. Took about a week to get info on refund/credit. Every contact I have had since is because I contacted them first. Been told it could be up to 90 days to be settled (it should be 2 weeks) but at this stage I need clarity about what is going to be credited and what is being refunded, to date I am almost £12000 of of pocket and that does not include pre booked seats on the flights and shore excursions. Believe me I know they are working under immense pressure but that does not negate their responsibility to get the wheels in motion and keep me informed on a regular basis. Its interesting to read that those on future cruises are happy with their plight as they were offered future cruises. I was not given that option at the time of cancellation. The people I have spoken to are very approachable and doing their best but they appear to have no authority to issue immediate credits, particularly for the flights, hotels and transfers. On sending emails to my known contacts all I get is "out of office" message which adds to the frustration. When will someone in authority give me assurances that I need that I will get my money back. The longer this goes on the less likely it appears that I will. My last email dated 30th March has still not been replied to.”

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Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews