Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whether Six Star Cruises or River Voyages (sister company), and no matter which advisor or specialist we have dealt with over the last 12 years, we have never yet had a bad experience. They have always been very helpful and pretty good at keeping you informed and dealing with any exceptional issues which have occasionally arisen - such as unforeseen cruise cancellation/alteration and right now the Corona Virus. We would not use any other Cruise Specialists - they have an excellent team.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your review. And what a lovely review it is. I am so pleased to learn that you have booked with us for 12 years now and received a consistent level of service. That means so much to us! We hope to continue helping you and booking your cruises even if difficult situations should arise. Thanks again!

Posted 5 years ago

“Catherine the concierge was a delight to deal with from start to finish. A very professional lady and a joy to deal with. This is the second cruise we have booked with Six Star Cruises.”

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Posted 5 years ago

Good afternoon Mr McIntosh, Thanks for your review. And thank you for your kind words regarding our concierge, Catherine. It sounds like she did a wonderful job booking your recent cruise. I will make sure Catherine receives the recognition she deserves. Thank you for choosing Six Star Cruises and I hope you have a brilliant time on board!

Posted 5 years ago

“We always use Stacey Williams to book our cruises. She is absolutely brilliant! Very helpful and enthusiastic and she always fulfils our holiday wishes. We are very happy with the service all round at Six Star Cruises.”

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Posted 5 years ago

Good afternoon Mrs Cooke, Thanks for your review. We’re happy when our customers are, so it’s great to hear how pleased you are with Stacey's service. It's great to learn that you have booked with her more than once and she always delivers! I will make sure Stacey knows you have been in touch as I am sure she will be over the moon, with your comments. I hope you have fantastic holiday and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Informative and concise information received from Stacey Williams in a friendly manner. Helped us decide on the hotel in Dubai and choice of flights. Brilliant”

Helpful Report

Posted 5 years ago

Good afternoon Liz, Thanks for your review. I am so pleased to learn how helpful Stacey was when booking your recent cruise. Stacey is a key member of our team and we love it when our customers realise how brilliant she is too. I will make sure she receives the recognition she deserves. I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“We always use Stacey Williams at Six Star Cruises. She gives honest, excellent service and nothing is too much trouble for her. We have booked a few cruises with her; she delivers every single time.”

Helpful Report

Posted 5 years ago

Good afternoon Jan, Thanks for your review. And thank you for your kind words regarding our concierge, Stacey. It sounds like she did a wonderful job. I am pleased to learn you have now booked a few cruises with Stacey. I will make sure she receives the recognition she deserves. I hope you have a fabulous time and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Listened to my requirements and provided appropriate advice to enable me to choose the best cruise to suit my husband and I. Good pricing policy.”

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Posted 5 years ago

Good afternoon Jo, Thanks for your review. I am so pleased we could help you and your husband find your perfect cruise. It sounds like our concierge took the time and effort to make sure they were choosing the right cruise for you. I hope you have a wonderful time and thank you for choosing Six Star Cruises!

Posted 5 years ago

“I have been a loyal customer of Six Star Cruises for the past 8 years, booking 6 cruises, our friends and family have also been introduced to cruising and booked through Six Star. However I have had the need to cancel a cruise with them for the very fist time due to an unexpected illness - I would add for a departure more than 120 days away. I read their terms and conditions and also those of my cruise company and was expecting to be charged £150.00 pp, plus an admin fee. But oh no, suddenly when you cancel you are no longer bound by their cancellation terms but a company called WTH who storm in and take the whole deposit and furthermore an extra amount for Six Star Cruises to be held by them and to be used on my next booking. Although I was happy with Six Star and their concierge service over the years I will never, ever use them again. Although we were not charged anything from Oceania Cruises with whom we had our cruise booked, Six Star took all of our £2200 deposit. After a complaint from me they reluctantly refunded £500. So I have lost so much money for something that was quite unexpected. Never again.”

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Posted 5 years ago

“I think Michelle at 6 star cruises is probably, the most cheery, positive, efficient agent I have ever worked with, she listened to everything I wanted from a cruise and associated flight and hotel bookings and delivered, exactly as I wanted, I will not be booking my cruises through anyone else now”

Helpful Report

Posted 5 years ago

Thank you for your 5* feedback. We are very pleased to hear that you are happy with the professional service that you have received from Michelle. We hope you have a wonderful time on your holiday! Thank you for choosing Six Star Cruises!

Posted 5 years ago

“Once again we are very pleased with the six star concierge service. 6* provide very competitive pricing and excellent pre and post sales support.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your review and special mention to our concierges in the Service Team. They are an asset to the Six Star Team and this feedback will be sent to our Service manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 5 years ago

“I truly believe that you set the standard for the industry when I compare the experience of booking with six star and every other competitor. An excellent service.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 5 years ago

“A very professional organisation. Importantly they have staff who know the ships, and if you are open they can help you get the perfect fit for you for your cruise.”

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Posted 5 years ago

Good Afternoon, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 5 years ago

“I have booked every cruise since my husband passed away with Hannah at 6 star cruises. I cannot praise her highly enough. She knows what I like, goes out of her way to make my booking experience easy and always checks with me before and after my cruise to see if everything was OK. Highly recommend 6 star cruises.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for taking the time to leave us your review. It’s amazing to hear what a great job Hannah did, finding you, your perfect holiday. We strive to give the best service possible and it sounds like your time with Hannah reflects this. I will make sure they receive the recognition they clearly deserve. Thanks for choosing Six Star Cruises and I hope you have a fantastic time on board!

Posted 5 years ago

“Worked hard to meet our requirements on a relatively complex package.”

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Posted 5 years ago

Good Afternoon, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that our concierges have provided you. We hope you have a lovely time on your holiday!

Posted 5 years ago

“excellent always helpful”

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Posted 5 years ago

Good Afternoon, Thank you for your 5 star review and comments regarding our efficient Six Star Cruises team! We hope you have a wonderful cruise and thank you for booking with us!

Posted 5 years ago

“Most helpful & professional thank you.”

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Posted 5 years ago

Good Afternoon, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 5 years ago

“Immaculate service and response from Estelle once again. Excellent in every way.”

Helpful Report

Posted 5 years ago

Thank you so much for your acknowledgement. It's wonderful to hear that you are pleased with the helpful, efficient and informative service that Estelle has provided you. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“I occasionally contact the concierge department and one person in particular. She is excellent, helpful, immediate in her response and always effective in gaining an outcome. Thank you Estelle.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your review. I am really pleased to learn that how happy you were with the service you received from Janet recently. We are very proud to have Estelle as a member of our team and we love it when customers realise how brilliant she is too! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“I found all members of staff extremely helpful and very patient with me. Great service.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you very much for your lovely feedback. We hope you have a fantastic time on your holiday!

Posted 5 years ago

“six star service”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Agent was very patient and completed our booking to our requirements.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing Six Star Have a wonderful holiday!

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews