Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Few Niggles, BA flight turns out to be Aerlingus and I could have booked them cheaper myself had I known Hotels offered were 60 pounds less on booking.com per night An amendment to my name is still wrong. No I wouldn't use again”

Helpful Report

Posted 3 months ago

“I am always having to ask for my flight ref number so that i can book seats. This should always be sent as part of the booking confirmation. Offering a Concierge service you should br offering more advice on visa requirements not putting the complete onus on your customer. As an example we are shortly travelling to Egypt where I think it possible that Azamara will offer an onboard facility to obtain a visa. Why should I have to research this. Don’t call your staff a concierge if this is the case.”

Helpful Report

Posted 7 months ago

“We have used Six Star many times in the past unfortunately this time the booking procedure was disappointing. The advertised price on the web page was misleading and could not be matched by the TA, who despite trying hard to put our package together, appeared inexperienced.”

Helpful Report

Posted 7 months ago

“Had to speak to three different "concierges" before finally getting confirmation. Unimpressive when it came to clarity of what the deal was in that whether it included some excursions or not. Also was told that we would get flight information with the booking, but still not available after 4 days since booking.”

Helpful Report

Posted 10 months ago

“Very disappointed in the lack of response to resolve some important issues raised through initial reservation. These issues have been reported but due to continuity issues with different contacts none of been resolved. Feel I am spending to much of my own time trying to get a satisfactory result.”

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Posted 1 year ago

“I found booking our cruise with Claire a pleasant experience however some 2 weeks after booking for 4 of us I am still waiting for confirmation of the booking with Silversea and my deposit payments.”

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Posted 1 year ago

“Pleased with the service overall have been a client for a few years now and would have thought we would have had real 6 star service by now?”

Helpful Report

Posted 1 year ago

“I have been booking with sixstar for years but have noticed recently they aren’t as good. I am due to cruise with AZAMARA in July but although I had booked a full package with them, flight,transfers and cruise I only found out by pure chance that my flight had been changed to the previous day, no notification from Azamara and no notification from sixstar. Trying to contact six star is virtually impossible these days without at least an hours wait on the phone, the guy I booked through is on holiday and the person standing in for him just sent me a copy of my booking, completely useless. I think it’s time to try one of the other agents”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Have used Six Star for many years and always rated them Very Good. Unfortunately, our last, and now our current, bookings have not been what we had come to expect. Hopefullu, this current one will turn out okay!”

Helpful Report

Posted 1 year ago

“The phone service is hopeless! you have to be really dedicated to arrange a holiday because the time needed to hang on is unacceptable. Once you get connected the service is very good, that is if you ever get answered!”

Helpful Report

Posted 1 year ago

“Usually great service from Scott Perry but trying to contact anyone by phone is impossible sat on the phone for an hour and nobody picked up, the call centre doesn’t tell you if you are in a queue or how long you might have to wait. It is as bad as BA, what would happen if you had an emergency?”

Helpful Report

Posted 1 year ago

“The booking process was mixed, acceptable at times and poor at other times. Our initial concierge took the details of our requirements and sent us a quotation. The concierge said she would telephone us in a couple of days as she was off over the weekend but she did not call. Subsequently, we received another quotation for the same cruise from another cruise company which was lower than the quote from Six Star and wished to discuss it with the concierge, at which stage we received conflicting information. Firstly she was on annual leave, then she was ill and nobody knew when she would be back. We asked for a call from a supervisor and that was totally ignored. Because we have booked with Six Star many times I decided to try one more time and asked for one of the concierges who had arranged a previous cruise and she was able to sort out a new quotation which was still higher than the quote from the other company but I decided to stick with the company I knew. My question is how do I contact someone with authority to negotiate? Is there a direct number for such a person? Will someone telephone me to discuss our dissatisfaction with the service we have received? Having gone onto the Oceania website to look at the tours available on the cruise we have selected who do I contact to help sort out the tours that are included with our package?”

Helpful Report

Posted 1 year ago

Hi Cyril, we are a customer-focused company and are sorry to hear you feel this way and we'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to us privately with your WOR reference number so we can look into this for you and get in contact. Kind Regards - SixStarCruises.com Team

Posted 1 year ago

“Further to my previous review how do I make contact with someone in authority if I have any concerns? Can someone contact me so that I can discuss my future reservations with a person in authority?”

Helpful Report

Posted 1 year ago

“the b00king experience was good in parts and very frustrating in others. The total absence of real human contact was unnerving. I had had another quotation for the same cruise from a different cruise company which was lower than the Six Star Cruises. When I tried to discuss the 2 quotes with a Concierge at 6 Star their response was less than encouraging. It was only my own feeling of loyalty since we have cruised many times with 6 Star that persuaded me to have one more attempt before I switched my allegiance to a company I did not know despite the fact that their quote was slightly cheaper. Once I managed to make contact with a concierge with whom I had previously had bookings with that I proceeded with the booking. What upset me about the whole booking process was the fact that I was told that I would be contacted but that never happened It subsequently transpired that my initial contact had been ill, but nobody had the good sense to call me back. My attempts to speak to a supervisor were simply ignored. I hope that I will not come to regret my decision to proceed with Six Star Cruises. nce”

Helpful Report

Posted 1 year ago

“Not what we were used to. Having booked many cruises with Six Star Cruises in the past and having a dedicated Concierge with first-class service, we now find it increasingly difficult to get through to speak to anyone. emails aren't answered you can be hanging on the phone for ages and ages trying to speak to someone, definitely not what we were used to in the past. We try to stay loyal to Six Star Cruises as we have received excellent service in the past but maybe time for a re-think.”

Helpful Report

Posted 1 year ago

“There is no point in asking for a review until we have experienced the results of the booking we have made with you.”

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Posted 1 year ago

“I would like to give you five as I used you before. Obviously very short staffed and so just to get through can be anything up to 30 mins when you have to listen to the same message ad Naseum It gets very boring. I waited all day for someone to call back but eventually had to ring again with another 20 min wait. I did get to speak to Dan who was able to complete my booking. Communication has been good by email.”

Helpful Report

Posted 2 years ago

“Normally we receive a very good service but on our last cruise the admin let them down badly. Tickets for taxi transfer and hotel were not included even though we asked for them several times. A last minute phone call did resolve the matter and my husband rang the hotel direct.”

Helpful Report

Posted 2 years ago

“Difficult to contact as there is something wrong with Six Star emailing system, as mail shows to have been sent by Six Star but certainly not received by client, and not in Spam. Sent emails direct and received at Six Star but they could not send them back.”

Helpful Report

Posted 2 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. We have raised this to our IT department as we are not experiencing any further issues with our emails. We have several factors that may be able to help you resolve this issue. So please do not hesitate to contact us via email Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,013 reviews