Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,142 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lisa prior to the cruise was exceptional However the experience on Oceania did not measure up to the pre cruise hype Part of the package was a free parking slot at Southampton . However on a rival at the port ABP had no record of our vehicle . The service from the onsite supervisor was brilliant. However whilst he was going about resolving the issue I made a call from the docks to your offices to see if they could help.There was a queue of 2 so I asked for a call back . Regretably as of today 22 June I am still waiting for that all back . The checking in process at Southampton was not handled efficiently Oceania kept our passports for the whole of the cruise , only returning them on the morning of disembarkation . We were only advised of the need to take a photograph on our phones of the passport just prior to embarkation This assumes that ALL passengers are comfortable with smart phones and photos. Given the average age of passenger was around 80 I hazard a gust that not everyone was comfortable . The ship was immaculate but lived up to the reviews I had read prior to the trip Cabin smaller than other comparable cruise lines , not enough draw space , cabins to narrow. We ate in all 4 of the speciality restaurants 2 were excellent 2 not so . The service in the main dining room particularly for breakfast was poor , and one evening we were queing for approx. 1 hr to get in that dining room . The main dining room was closed most lunchtimes which meant the other dining venues were cramped and crowded . Given Oceania`s usp is the food, we have local restaurants that are much better . The service was adequate but after 2 weeks there was a lot of repartition within the menu in the main dining room There were numerous errors in accounting for pre-paid excursions and gratuities. Which though quickly resolved , should not happen on a cruise line with this reputation As a direct comparison with Regent , Oceania falls short in most areas . We will most definitely NOT be considering Oceania for future”

Helpful Report

Posted 1 month ago

Dear Mr Gibson Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and, where necessary, improve the services we provide. I am glad that Lisa was exceptional prior to your cruise. We are sorry for the issues regarding the complimentary car parking at Southampton with ABP. I can see this was confirmed by Lisa with Oceania prior to departure. I am pleased the on site supervisor was able to assist you. Apologies you did not receive a call back from us, I can see a call was made to customer service which shows as 'contact hung up'. I can only apologise that the call back service did not appear to work on this occasion and can raise this with IT. Thank you for your feedback regarding Oceania, again we are sorry that your experience did not meet with your expectations. Its dissappointing to hear Oceania have fallen short on this occasion. We do value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 1 month ago

“Very disappointed - Will contact the cruise company myself in future . Also did not appreciate an email on Christmas Day demanding payment which had been paid on 18 December.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are a customer focused company any feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I can see that we apologised to you at the time in person, please rest assured that the points you raised in your call and within this review have been investigated. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 2 months ago

“We knew exactly what we wanted to book, the agent was very helpful. Unfortunately we realised later that needed to add on a request for airport assistance, as we both have slight medical issues. We have always found this request to be readily granted. Unfortunately the telephone agent seemed to have a slight problem with adding this request to our booking.”

Helpful Report

Posted 1 year ago

“Few Niggles, BA flight turns out to be Aerlingus and I could have booked them cheaper myself had I known Hotels offered were 60 pounds less on booking.com per night An amendment to my name is still wrong. No I wouldn't use again”

Helpful Report

Posted 1 year ago

“I am always having to ask for my flight ref number so that i can book seats. This should always be sent as part of the booking confirmation. Offering a Concierge service you should br offering more advice on visa requirements not putting the complete onus on your customer. As an example we are shortly travelling to Egypt where I think it possible that Azamara will offer an onboard facility to obtain a visa. Why should I have to research this. Don’t call your staff a concierge if this is the case.”

Helpful Report

Posted 1 year ago

“We have used Six Star many times in the past unfortunately this time the booking procedure was disappointing. The advertised price on the web page was misleading and could not be matched by the TA, who despite trying hard to put our package together, appeared inexperienced.”

Helpful Report

Posted 1 year ago

“Had to speak to three different "concierges" before finally getting confirmation. Unimpressive when it came to clarity of what the deal was in that whether it included some excursions or not. Also was told that we would get flight information with the booking, but still not available after 4 days since booking.”

Helpful Report

Posted 2 years ago

“Very disappointed in the lack of response to resolve some important issues raised through initial reservation. These issues have been reported but due to continuity issues with different contacts none of been resolved. Feel I am spending to much of my own time trying to get a satisfactory result.”

Helpful Report

Posted 2 years ago

“I found booking our cruise with Claire a pleasant experience however some 2 weeks after booking for 4 of us I am still waiting for confirmation of the booking with Silversea and my deposit payments.”

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Posted 2 years ago

“Pleased with the service overall have been a client for a few years now and would have thought we would have had real 6 star service by now?”

Helpful Report

Posted 2 years ago

“I have been booking with sixstar for years but have noticed recently they aren’t as good. I am due to cruise with AZAMARA in July but although I had booked a full package with them, flight,transfers and cruise I only found out by pure chance that my flight had been changed to the previous day, no notification from Azamara and no notification from sixstar. Trying to contact six star is virtually impossible these days without at least an hours wait on the phone, the guy I booked through is on holiday and the person standing in for him just sent me a copy of my booking, completely useless. I think it’s time to try one of the other agents”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Have used Six Star for many years and always rated them Very Good. Unfortunately, our last, and now our current, bookings have not been what we had come to expect. Hopefullu, this current one will turn out okay!”

Helpful Report

Posted 3 years ago

“The phone service is hopeless! you have to be really dedicated to arrange a holiday because the time needed to hang on is unacceptable. Once you get connected the service is very good, that is if you ever get answered!”

Helpful Report

Posted 3 years ago

“Usually great service from Scott Perry but trying to contact anyone by phone is impossible sat on the phone for an hour and nobody picked up, the call centre doesn’t tell you if you are in a queue or how long you might have to wait. It is as bad as BA, what would happen if you had an emergency?”

Helpful Report

Posted 3 years ago

“The booking process was mixed, acceptable at times and poor at other times. Our initial concierge took the details of our requirements and sent us a quotation. The concierge said she would telephone us in a couple of days as she was off over the weekend but she did not call. Subsequently, we received another quotation for the same cruise from another cruise company which was lower than the quote from Six Star and wished to discuss it with the concierge, at which stage we received conflicting information. Firstly she was on annual leave, then she was ill and nobody knew when she would be back. We asked for a call from a supervisor and that was totally ignored. Because we have booked with Six Star many times I decided to try one more time and asked for one of the concierges who had arranged a previous cruise and she was able to sort out a new quotation which was still higher than the quote from the other company but I decided to stick with the company I knew. My question is how do I contact someone with authority to negotiate? Is there a direct number for such a person? Will someone telephone me to discuss our dissatisfaction with the service we have received? Having gone onto the Oceania website to look at the tours available on the cruise we have selected who do I contact to help sort out the tours that are included with our package?”

Helpful Report

Posted 3 years ago

Hi Cyril, we are a customer-focused company and are sorry to hear you feel this way and we'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond to us privately with your WOR reference number so we can look into this for you and get in contact. Kind Regards - SixStarCruises.com Team

Posted 3 years ago

“Further to my previous review how do I make contact with someone in authority if I have any concerns? Can someone contact me so that I can discuss my future reservations with a person in authority?”

Helpful Report

Posted 3 years ago

“the b00king experience was good in parts and very frustrating in others. The total absence of real human contact was unnerving. I had had another quotation for the same cruise from a different cruise company which was lower than the Six Star Cruises. When I tried to discuss the 2 quotes with a Concierge at 6 Star their response was less than encouraging. It was only my own feeling of loyalty since we have cruised many times with 6 Star that persuaded me to have one more attempt before I switched my allegiance to a company I did not know despite the fact that their quote was slightly cheaper. Once I managed to make contact with a concierge with whom I had previously had bookings with that I proceeded with the booking. What upset me about the whole booking process was the fact that I was told that I would be contacted but that never happened It subsequently transpired that my initial contact had been ill, but nobody had the good sense to call me back. My attempts to speak to a supervisor were simply ignored. I hope that I will not come to regret my decision to proceed with Six Star Cruises. nce”

Helpful Report

Posted 3 years ago

“Not what we were used to. Having booked many cruises with Six Star Cruises in the past and having a dedicated Concierge with first-class service, we now find it increasingly difficult to get through to speak to anyone. emails aren't answered you can be hanging on the phone for ages and ages trying to speak to someone, definitely not what we were used to in the past. We try to stay loyal to Six Star Cruises as we have received excellent service in the past but maybe time for a re-think.”

Helpful Report

Posted 3 years ago

“There is no point in asking for a review until we have experienced the results of the booking we have made with you.”

Helpful Report

Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,142 reviews