Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

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4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not everything goes right but for me one of the main indicators of a good Company is the way they deal with issues where we have found SixStar first rate”

Helpful Report

Posted 2 months ago

“Well we got there in the end but it could have been easier from both SS and Regent - Claire saved the day”

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Posted 2 months ago

“On the whole a very professional company. I don't think I have come across one person at six star cruises who does not go out of their way to help you. Phones are always answered professionally ( Love the fact that they match up your name to your number on the automated phone system... quite a unique personal touch) They don't always know the answer to your questions but will always try to find out. Only one slight niggle... hence the four stars on a couple of Occasions a person has promised to get back to me and they have not... maybe just very busy) On the whole as far as using a travel agency goes six star cruises are a very friendly and professional company.”

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Posted 3 months ago

“Dan is a brilliant cruise concierge. Very knowledgeable and focused. Always gets back to us when he says and sorts problems Gives us confidence Excellent”

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Posted 3 months ago

“Excellent customer service by Shirley. Many thanks”

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Posted 3 months ago

“Very efficient”

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Posted 4 months ago

“I've used six-star cruises many times and always get great service. Claire our sales agent was fantastic. Our only gripe was the advertised price was incorrect and we ended up paying a few hundred pounds more. Still, six-star was the best price on the net!”

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Posted 4 months ago

“Very helpful staff kept me informed throughout the booking process,”

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Posted 5 months ago

“We booked our next cruise last week with Nicola Atkinson for a trans atlantic trip with Oceania cruises. She dealt with our booking efficiently with a friendly manner and kept us informed of any changes. Unfortunately the only problem was that having paid a deposit a call 15minutes later informed us that the full costs needed to be made due to the sailing time being in April 2024 which caught us off guard.”

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Posted 5 months ago

“Very impressed by the quick response to my emails and phone calls from our cruise concierge, Shirley. Thank you Shirley.”

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Posted 5 months ago

“Six Star Cruises' booking process was very good, except that the agent's phone line quality was poor - presumably not her (or your) fault.”

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Posted 6 months ago

“Laura was very helpful as was Lisa, top marks to both. However, when Laura was out of the office, I phoned back to book on the number Laura had given in an email and was cut off 3 times!!! Twice after holding for 6 minutes without speaking to anyone and on the other occasion cut off after explaining that I wanted to book a cruise for which Laure had quoted. Someone clearly couldn't be bothered picking up someone else's quote. Top marks to Lisa who processed the booking with great thoroughness after I phoned the 0800 number.”

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Posted 7 months ago

“We tried to get through on the phone to book the Azamara St Patrick Iberian cruise - balcony cabin at £999. However it was impossible. Tried the next day, by which time it had gone up to £1249. Still couldn't get through. Decided to use the live chat instead. Poor Shirley drew the short straw! Laborious way of booking a cruise. On line booking would be much better. However Shirley persevered like a trooper and we finally got it booked. Then all your systems crashed. Poor woman called several times to take payment, but phone line kept breaking down. Between using her own phone and our landline we finally got deposit paid, albeit costing a lot more than it would have done if we'd managed to get through the day before. Shirley was friendly and professional and we were more than happy with the service that she provided.”

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Posted 7 months ago

“The service we received was good”

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Posted 7 months ago

“Shirley was extremely helpful and easy to chat with regarding our proposed Holiday.”

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Posted 7 months ago

“6-star quickly picked up and communicated following a booking made with the cruise line directly on board. Noted that cruise line automatically referred to 6-star as the cruise we were enjoying was booked with them - so loyalty both ways”

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Posted 7 months ago

“My booking experience was excellent. But the proof is in the pudding. Ask me again when I have had my cruise.”

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Posted 8 months ago

“Very helpful and accommodating. All planning and booking was emailed through swiftly.”

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Posted 8 months ago

“From the booking of the cruise Six Star are very efficient but we felt let down by: 1) airport transfers not turning up on two occasions, once in Amsterdam and once in Reykjavik 2)options not offered before and after cruise eg staying an extra night in port 3) choice of airline when we lost air miles in booking Iberia rather than BA although advertised as BA flights”