Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,442 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,442 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The booking was easy and follow up prompt”

Helpful Report

Posted 9 hours ago

Dear Guest Thank you for leaving your review. Six Star Cruises are happy to know that your booking was easy and you have received a prompt follow up. If you do need anything further please do contact your concierge or our customer service team are available. Thank you again for taking the time to write your review. Kind regards Customer Relations

Posted 5 hours ago

“A very straight forward booking process and the correct amount of follow ups, however would have been 5 stars except we were told our cruise included a premium drinks package which when we arrived on board was not the case. May have just been a misunderstanding on what a premium drinks package was for this cruise by the agent. My advice write down everything discussed and check when your booking comes through that it matches. Overall a good service service though and we enjoyed our cruise.”

Helpful Report

Posted 4 weeks ago

Dear David Thank you for taking the time to leave your review. We're delighted to hear that you found the booking process straightforward and that our follow-up communications were helpful, and we're pleased you enjoyed your cruise overall. That said, we're sorry to learn there was confusion regarding the drinks included with your booking. We appreciate how disappointing it must have been to find that it did not meet your expectations. While this may have been a misunderstanding during the booking process, we take your feedback seriously and will use it as a reminder of the importance of ensuring all inclusions are explained as clearly as possible. Thank you also for your constructive advice to future travellers. We always encourage customers to carefully review their booking confirmation and raise any queries before departure so that any discrepancies can be addressed promptly. We truly appreciate your feedback and hope to have the opportunity to assist you with another holiday in the future. Kind regards Customer Relations

Posted 4 weeks ago

“Plenty of time to go through holiday options. Didn’t feel hurried at all. Elizabeth was warm and friendly.”

Helpful Report

Posted 4 weeks ago

Dear Guest Thank you for your review. We are delighted to hear that Elizabeth was warm and friendly and gave you plenty of time to go through options. Your review will be shared with Elizabeth and her manager. We look forward to helping you again in the future. Kind regards, Customer Relations.

Posted 4 weeks ago

“Cruise was great but the two hour delay in getting though passport control at Lisbon was terrible as a result there was no taxi waiting for our transport to the ship so it was 35 euros it cost us to get a taxi to the ship.”

Helpful Report

Posted 3 months ago

Dear Guest Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed your cruise overall. We’re sorry to learn about the delay you experienced going through passport control in Lisbon and the inconvenience this caused on arrival at the port, including having to arrange your own taxi. While passport control is managed by local authorities and outside of our control, we do understand how frustrating this must have been after a long journey. We appreciate you highlighting this and for your kind comments about the cruise. Many thanks Customer Relations

Posted 2 months ago

“Really enjoyed the cruise. Rebecca was great making the booking process easy, accommodating all our changes. The staff on the ship were amazing. The ship was pristine. Entertainment really good. The trips were ok. The food was fantastic, best ever. Despite trying to get into one of the Resteraunts for months prior to departure we could not get in. I’m sure there was capacity for every guest to go once.”

Helpful Report

Posted 3 months ago

Dear Rosemary Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. We are very pleased to hear that you really enjoyed your cruise. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Shirley McCue was my first contact point when I booked my cruise and she was very friendly and helpful. I enjoyed my cruise. I was happy with all the assistance I obtained from her. I would recommend her. Thank you”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 months ago

“When things are going well it should be easy but when things are not going well that is when customer service really counts. Estelle Peachey stepped in when there were issues with booking our flights and when the Cruise company were slow to respond she made a direct contact which resolved the issue quickly.”

Helpful Report

Posted 9 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Estelle recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 9 months ago

“Just returned from an 11 night Azamara cruise of Aegean Sea including Egypt, Turkey and Greek Islands. We had excellent service from Lisa from start to finish, no problems at all. The holiday was really good, a fair price, on board was a great relaxing time with excellent food and staff.”

Helpful Report

Posted 10 months ago

Dear Ian Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently. It is so nice to hear you enjoyed your sailing. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 10 months ago

“As ever, Six Star Cruises information about the cruise was excellent. The cruise itself, from Southampton to the Arctic Circle with Cunard's Queen Anne, was good. The ship was lovely - what was less lovely were all the extras - gratuities, drinks and shore excursions - that are included with many of the other six star lines. Of course I knew about this beforehand, but the total cost meant that the cost was in line with those of, say, Silversea, and if they hadn't been the only cruise line going to the North Cape in June, then I would have chosen differently.”

Helpful Report

Posted 1 year ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how excellent the information received from Six Star Cruises was. Rest assured all your feedback regarding the cruise has been noted in full. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 year ago

“Quite easy to deal with and Rebecca was good”

Helpful Report

Posted 1 year ago

Dear David Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that we were was easy to deal with and your concierge Rebecca was good. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 1 year ago

“Good prices. Nice people.”

Helpful Report

Posted 1 year ago

“We’re always very happy with the service we get from Laura (Wing) however we were disappointed that we didn’t receive the OBC detailed on the website for our most recent booking. It clearly states up to $1000 OBC on both our cruises (booked back to backs) but we’ve been advised this is not the case. I’d almost go as far as saying it’s false advertising. Very disappointed. I’ll attach photos.”

Helpful Report

Posted 1 year ago

“Although our booking didn't go ahead, I cannot speak highly enough of Dan and Kat. They are professional and we would not hesitate in booking with them in the future.”

Helpful Report

Posted 1 year ago

“Once you get a good conceirge who looks after you professionally everything is great. Beware though if you are handed across to the ' colleugues/team'. Who knows what could happen then?”

Helpful Report

Posted 1 year ago

“Six Star cruises help you all the way from booking the cruise to the minute you go and beyond! Our special thanks to Laura wing our travel consultant who’s always there to answer all our questions!! Thank you so much!”

Helpful Report

Posted 1 year ago

“Initially it was a bit confusing but that was partly my fault and once Rebecca and I got on the same wavelength then that was why I proceeded with my booking I am confident that with positivity that everything will go smoothly with Rebecca as my support.”

Helpful Report

Posted 1 year ago

“Our go to concierge is Laura and has been for years for many cruises. All delivered with professionalism and enthusiasm. Our most recent, with Cunard, was a delight and delivered without issue. The problems encountered with the cruise line over flights on our next cruise was resolved when she intervened when she was on holiday. Very grateful to Laura and her colleagues for sorting out what could have been a messy return journey from our next cruise.”

Helpful Report

Posted 1 year ago

“Most enjoyable booking experience with Lisa Paterson. She led me clearly and carefully through the whole procedure. Makes you want to cruise more!”

Helpful Report

Posted 2 years ago

“Not everything goes right but for me one of the main indicators of a good Company is the way they deal with issues where we have found SixStar first rate”

Helpful Report

Posted 2 years ago

“Well we got there in the end but it could have been easier from both SS and Regent - Claire saved the day”

Helpful Report

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,442 reviews