Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,131 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,131 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite easy to deal with and Rebecca was good”

Helpful Report

Posted 3 weeks ago

Dear David Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that we were was easy to deal with and your concierge Rebecca was good. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 weeks ago

“Good prices. Nice people.”

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Posted 5 months ago

“We’re always very happy with the service we get from Laura (Wing) however we were disappointed that we didn’t receive the OBC detailed on the website for our most recent booking. It clearly states up to $1000 OBC on both our cruises (booked back to backs) but we’ve been advised this is not the case. I’d almost go as far as saying it’s false advertising. Very disappointed. I’ll attach photos.”

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Posted 6 months ago

“Although our booking didn't go ahead, I cannot speak highly enough of Dan and Kat. They are professional and we would not hesitate in booking with them in the future.”

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Posted 6 months ago

“Once you get a good conceirge who looks after you professionally everything is great. Beware though if you are handed across to the ' colleugues/team'. Who knows what could happen then?”

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Posted 7 months ago

“Six Star cruises help you all the way from booking the cruise to the minute you go and beyond! Our special thanks to Laura wing our travel consultant who’s always there to answer all our questions!! Thank you so much!”

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Posted 8 months ago

“Initially it was a bit confusing but that was partly my fault and once Rebecca and I got on the same wavelength then that was why I proceeded with my booking I am confident that with positivity that everything will go smoothly with Rebecca as my support.”

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Posted 8 months ago

“Our go to concierge is Laura and has been for years for many cruises. All delivered with professionalism and enthusiasm. Our most recent, with Cunard, was a delight and delivered without issue. The problems encountered with the cruise line over flights on our next cruise was resolved when she intervened when she was on holiday. Very grateful to Laura and her colleagues for sorting out what could have been a messy return journey from our next cruise.”

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Posted 9 months ago

“Most enjoyable booking experience with Lisa Paterson. She led me clearly and carefully through the whole procedure. Makes you want to cruise more!”

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Posted 10 months ago

“Not everything goes right but for me one of the main indicators of a good Company is the way they deal with issues where we have found SixStar first rate”

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Posted 1 year ago

“Well we got there in the end but it could have been easier from both SS and Regent - Claire saved the day”

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Posted 1 year ago

“On the whole a very professional company. I don't think I have come across one person at six star cruises who does not go out of their way to help you. Phones are always answered professionally ( Love the fact that they match up your name to your number on the automated phone system... quite a unique personal touch) They don't always know the answer to your questions but will always try to find out. Only one slight niggle... hence the four stars on a couple of Occasions a person has promised to get back to me and they have not... maybe just very busy) On the whole as far as using a travel agency goes six star cruises are a very friendly and professional company.”

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Posted 1 year ago

“Dan is a brilliant cruise concierge. Very knowledgeable and focused. Always gets back to us when he says and sorts problems Gives us confidence Excellent”

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Posted 1 year ago

“Excellent customer service by Shirley. Many thanks”

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Posted 1 year ago

“Very efficient”

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Posted 1 year ago

“I've used six-star cruises many times and always get great service. Claire our sales agent was fantastic. Our only gripe was the advertised price was incorrect and we ended up paying a few hundred pounds more. Still, six-star was the best price on the net!”

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Posted 1 year ago

“Very helpful staff kept me informed throughout the booking process,”

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Posted 1 year ago

“We booked our next cruise last week with Nicola Atkinson for a trans atlantic trip with Oceania cruises. She dealt with our booking efficiently with a friendly manner and kept us informed of any changes. Unfortunately the only problem was that having paid a deposit a call 15minutes later informed us that the full costs needed to be made due to the sailing time being in April 2024 which caught us off guard.”

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Posted 1 year ago

“Very impressed by the quick response to my emails and phone calls from our cruise concierge, Shirley. Thank you Shirley.”

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Posted 1 year ago

“Six Star Cruises' booking process was very good, except that the agent's phone line quality was poor - presumably not her (or your) fault.”

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Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,131 reviews