Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,484 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,484 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Calling from the U.S. to book the Ritzy Travel Guide group cruise for 30 August2027, Rebecca Rimmer made it easy for us to book by phone. She was friendly and answered all our questions and provided us with clear, necessary information before taking deposit. Within minutes of concluding our booking, she emailed us an invoice and then continued with another email providing information on logging in to SixStar ensure to manage our booking, restaurant reservation dates for our category, and a link to log into Oceania's website, as well. Very pleased, very efficient. I would also like to thank Jodie who was my initial contact by email over the weekend when Ritzy Travel Guide first uploaded their video announcing the group opportunity. Despite the 5 hr time difference and weekend, she emailed us assuring us we were added to cruise booking list and SixStar would follow up. Wouldn't hesitate to contact OR book more European travel with SixStar. Thank you, Rebecca and Jodie”

Helpful Report

Posted 2 weeks ago

Dear Kathe Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca and Jodie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Phil Davies was an absolute pleasure to work with as we booked our first cruise with SixStarCruises. He was well prepared for our first conversation communicating all details for our sailing and made the entire process smooth from start to finish.”

Helpful Report

Posted 2 weeks ago

Dear Mrs Castro Thank you for your wonderful review. We're delighted to hear that Phil Davies made such a positive impression while helping you book your first cruise with SixStarCruises. Phil takes great pride in providing clear, detailed guidance and ensuring every booking experience is as smooth and stress-free as possible, so it's fantastic to know he delivered this for you from start to finish. We truly appreciate your kind words and your trust in SixStarCruises. We wish you an incredible first cruise and look forward to assisting you with many more voyages in the future. Kind regards, Customer Relations

Posted 2 weeks ago

“Rebecca Rimmer has been excellent throughout the whole process of booking the cruise we took and also with the subsequent follow up. Thank you Rebecca.”

Helpful Report

Posted 2 weeks ago

Dear Philip, Thank you for taking the time to share your feedback. We are delighted to hear that Rebecca provided excellent service throughout your cruise booking journey and continued to support you with her follow up after your trip. Delivering a seamless and personal experience for our guests is something we take great pride in, and your kind words will mean a great deal to Rebecca. We truly appreciate your recommendation and look forward to helping you plan your next cruise adventure. Kind regards, Customer Relations.

Posted 2 weeks ago

“We used Six Star for our first cruise earlier this year and Stacey did an excellent job in taking us through the process. We were then contacted direct by the cruise line with offers for a second cruise. However, the cruise line was totally inefficient and we got in a complete pickle. We contacted Stacey and she responded within minutes, sorting out our problem and actually getting us a better deal than the one offered by the cruise line. I highly recommend using Six Star Cruises.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your review, Six Star Cruises are delighted to receive reviews of this nature, thank you for taking the time to share your thoughts about Stacey and recommendation. Your review will be shared with Stacey and her manager. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Dire communication . A simple request to make a name change was not responded to for 3 weeks leaving my 88 year old Mum to travel alone on this cruise and pay 100% cancellation on the other cabin. The cruise company confirmed to me that communication had been made but this was not passed on”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are very sorry to hear about your experience and understand how upsetting this situation must have been for both you and your mother. Booking amendments are processed in order of travel date priority, and we apologise if this was not clearly explained when the change was requested. We understand this would have been frustrating and regret the lack of communication. Many thanks Customer Relations

Posted 2 weeks ago

“Very efficient process, quick response. Answered all my questions. A+”

Helpful Report

Posted 2 weeks ago

Dear Robert Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Very professional and responsive. Assured we were able to book an exclusive Cruise venue with limited availability.”

Helpful Report

Posted 2 weeks ago

Dear Gayle, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found our team professional and responsive, and that we were able to assist you in securing your exclusive cruise experience. We understand how important it is to secure limited-availability sailings, and we are pleased we could help make the booking process smooth and stress-free. We truly appreciate your kind comments and look forward to assisting you with your future travel plans. Kind regards, Customer Relations

Posted 2 weeks ago

“Six Star Cruises put us in contact with Rebecca Rimmer and that soon made us very happy. Over the last couple of years Rebecca has got to know our preferences and that speeds things along. She is very knowledgeable and communicates really well, that includes quickly getting back to us when we leave messages. Our river cruises are not cheap but we have confidence that SS Cruises and Rebecca will arrange a value for money trip. Thank you”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to leave such a wonderful review. We are delighted to hear about your positive experiences with Rebecca Rimmer. Building strong relationships with our guests is incredibly important to us, and it's fantastic to know that Rebecca's knowledge, responsiveness and understanding of your preferences have helped make your cruise planning both smooth and enjoyable. Your confidence in her service and in Six Star Cruises means a great deal to us. We truly appreciate your continued loyalty over the years and are honoured to assist with your river cruise holidays. Thank you for your kind words and for trusting us to help create memorable travel experiences. We look forward to helping you plan many more wonderful journeys in the future. Kind Regards Customer Relations

Posted 2 weeks ago

“This was our first time booking with Six Star cruises and it was a great experience thanks to Jodie and Rebecca. We were impressed with their prompt response and would not hesitate to use them again.”

Helpful Report

Posted 2 weeks ago

Dear Allan Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jodie and Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Our first time booking with Six Star cruises was a great experience thanks to Katie. She was so patient and professional and put together a wonderful package for us. We would not hesitate to use this company again. Highly recommend. Thank you, Katie.”

Helpful Report

Posted 2 weeks ago

Dear Kim, Thank you for taking the time to share your feedback. We are delighted to hear that your first booking experience with Six Star Cruises was such a positive one. It is wonderful to know that Katie provided patient and professional service while putting together a fantastic package for you. We pride ourselves on delivering exceptional customer care, so it is especially rewarding to receive comments such as yours. We will be sure to pass your kind words on to Katie, who will be delighted to know that her efforts were appreciated. Thank you for your recommendation and for choosing Six Star Cruises. We look forward to assisting you with your future travel plans and creating many more memorable cruise experiences. Kind regards, Customer Relations

Posted 2 weeks ago

“Very pleasant and professional”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Six Star Cruises were very responsive to my initial enquiry and I had the good fortune to have Phil Davies contact me in order to book my cruise. Phil was very focussed on doing the best he could for me and was an absolute pleasure to deal with. So far, I am a very happy customer and impressed with the way Six Star Cruises conduct their business. Top marks to all concerned.”

Helpful Report

Posted 3 weeks ago

Dear Una Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Phil recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Rebecca is always amazing and does a first class job on making the booking experience so easy!”

Helpful Report

Posted 3 weeks ago

Dear Michael, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Rebecca consistently provides such excellent service and makes the booking experience easy and enjoyable for you. Delivering a first-class customer experience is something we pride ourselves on, and your kind words are a testament to Rebecca's dedication and professionalism. We will be sure to pass your compliments on to Rebecca, who will be thrilled to receive your feedback. Thank you for choosing Six Star Cruises. We truly appreciate your continued trust and look forward to assisting you with many more memorable cruises in the future. Kind regards, Customer Relations

Posted 2 weeks ago

“We always use 6 Star Cruises. The staff are always so helpful & patient & there’s great continuity with their consultants . A direct line phone no is given so that contact is made easier. A very great way to spend money !!”

Helpful Report

Posted 3 weeks ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“I spoke with Phil Davies on the phone to finalize my booking for a group cruise. As someone who doesn't live in the UK and isn't a native English speaker, I found the phone process straightforward and thank him for his professional and friendly assistance so far.”

Helpful Report

Posted 3 weeks ago

Dear Margrit, Dear Margrit, Thank you for taking the time to share your feedback. We are delighted to hear that Phil Davies provided such professional and friendly assistance while finalising your group cruise booking. It is especially pleasing to know that, despite English not being your first language and living outside the UK, you found the booking process straightforward and easy to follow. We will be sure to pass on your kind comments to Phil, who will be thrilled to know he made such a positive impression. Thank you for choosing Six Star Cruises. We look forward to helping you further and hope you have a wonderful cruise experience ahead. Kind regards, Customer Relations

Posted 2 weeks ago

“Another excellent service from Six Star Cruises this time from Elizabeth Wright who was very friendly and professional and managed to answer all our queries and book our next cruise without any problems”

Helpful Report

Posted 3 weeks ago

Dear Jane & Terry Jones, Thank you, for your wonderful review and for choosing Six Star Cruises once again. We are delighted to hear that Elizabeth provided another excellent experience for you. It is great to know that her friendly and professional approach helped make the booking process smooth and that she was able to answer all of your questions with ease. Your kind feedback will be passed on to Elizabeth, who will be thrilled to know her efforts were appreciated. We truly value your continued loyalty and are grateful for the trust you place in us when planning your holidays. We hope you have a fantastic time on your upcoming cruise and look forward to assisting you again in the future. Kind Regards Customer Relations

Posted 3 weeks ago

“A very professional and personal service from Rebecca. Efficiently answered all my questions resulting in our next cruise booking. Thank you”

Helpful Report

Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Rebecca provided a professional and personal service and was able to answer all of your questions efficiently. Helping our guests feel informed and confident when making their holiday plans is incredibly important to us, so it is fantastic to know that her support resulted in your next cruise booking. We will be sure to pass your kind comments on to Rebecca, who will be thrilled to receive your feedback. Thank you for choosing Six Star Cruises. We hope you have a fantastic time on your upcoming cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 3 weeks ago

“After sales service from Katie has been very poor. Really disappointing having spent so much money with this company this year alone.”

Helpful Report

Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that you have been disappointed with the after-sales service you have received from Katie. This is certainly not the level of service we aim to provide, particularly to a valued customer who has chosen to travel with us multiple times this year. We appreciate you bringing this to our attention and would welcome the opportunity to investigate your concerns further and understand where we may have fallen short. If you would like to email our Customer Relations team with your booking details we would be happy to review this matter and work towards a resolution. customer.relations@worldtravelholdings.co.uk Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in Six Star Cruises. Kind regards, Customer Relations

Posted 3 weeks ago

“Stacey Williams is always pleasant and efficient the whole process was quick and easy”

Helpful Report

Posted 3 weeks ago

Dear Valued Guest, Thank you for taking the time to leave such a positive review. We are delighted to hear that Stacey Williams once again provided you with the friendly and efficient service you have come to expect. It is wonderful to know that the whole process was quick and easy, as making your booking experience as smooth and enjoyable as possible is always our aim. We will be sure to pass your kind comments on to Stacey, who will be thrilled to receive your feedback. Thank you for choosing Six Star Cruises. We truly appreciate your continued trust and look forward to helping you plan your next cruise. Kind regards, Customer Relations

Posted 3 weeks ago

“Service from Emma outstanding. Thanks Emma”

Helpful Report

Posted 3 weeks ago

Dear Alexander Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

Six Star Cruises is rated 4.8 based on 5,484 reviews