Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,285 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kathryn was very helpful. The process was easy and she ensured that I was happy at all stages. We come back to Six Star because all the agents are well-informed, friendly and helpful.”

Helpful Report

Posted 16 hours ago

“We were very pleased with the information given by Lisa regarding a cruise on a ship that we have never used before. She helped us with all our queries very promptly and we booked a cruise without any research by ourselves.”

Helpful Report

Posted 18 hours ago

Dear Barbara Thank you for your review, We are very happy to hear that Lisa was able to provide clear and prompt information about a ship you hadn’t sailed on before. It’s great to know her assistance gave you the confidence to book without needing to do your own research. We will be sure to share your kind words with Lisa.. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 18 hours ago

“Used Six star many times always found the advisors very knowledgeable, friendly & very helpful. It’s also good to know the booking is ABTA covered Can definitely recommend”

Helpful Report

Posted 1 day ago

Dear Sue Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you find our advisors knowledgeable, friendly and helpful. Rest assured your kind review will be passed onto Six Star Cruises management. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 17 hours ago

“Excellent service all round including follow up assistance together with a competitive price received from Dan. Cannot speak too highly.”

Helpful Report

Posted 2 days ago

Dear Margaret Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dan recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 day ago

“Very efficient, friendly and informative transaction with Danielle.”

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Posted 4 days ago

Dear Valued Guest, Thank you for taking the time to share your feedback and for your 5* review! We are delighted to hear that Danielle provided an efficient, friendly, and informative service. We truly appreciate your kind words and look forward to assisting you again in the future. Thank you once again. Kind Regards Customer Relations.

Posted 3 days ago

“Dan always provides excellent advice and service. Price is always very competitive and the one time I was offered a better price they matched it immediately!”

Helpful Report

Posted 6 days ago

Dear Jeff Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Dan always provides excellent advice and service. Rest assured your kind review will be passed onto Dan and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“We have been using Six star cruises for years and Dan Mahon is our conceige. We always use Dan as the service we receive is second to none. Nothing is too much trouble ,even if Dan is not available the rest of the team are always excellent Keep,up,the good work”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review. We’re thrilled to hear that Dan consistently provides exceptional service and that the rest of the team is always ready to assist when needed. Your feedback means a lot to us, and we’ll make sure Dan sees your lovely comments. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Katie was and is very helpful. My late husband and I booked our cruises only with Six Star Cruises and I would recommend the company to anyone. I have just booked my first solo cruise next June with you, although I have done one with Saga who don’t seem to use agents. Thank you for your help over the yearsGill”

Helpful Report

Posted 1 week ago

Dear Gill Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Rebecca was very helpful, efficient and friendly. She made the booking experience stress free and responded quickly to my occasional changes of mind! So, five stars for Six Star...”

Helpful Report

Posted 1 week ago

Dear Kevin Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Shirley was very helpful and arranged for us to get the holiday we wanted at a competitive price”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Another excellent experience with Seabourn and all organised by Rebecca (Rimmer) at Six Star Cruises. We cruise at least twice a year and only ever use Six Star as they consistently offer great service and pricing.”

Helpful Report

Posted 1 week ago

Dear Stuart, Thank you for your 5 star review and for taking the time to share your feedback. We are thrilled to hear that you had another excellent experience with Seabourn and that Rebecca provided the exceptional service you’ve come to expect from Six Star Cruises. Your loyalty and trust mean the world to us, and we’re delighted to be your go-to for cruise holidays. We look forward to helping you plan many more unforgettable journeys! Thank you once again. Kind Regards Customer Relations

Posted 1 week ago

“Shirley was exceptionally helpful and efficient and made every aspect of our cruise, from booking to receipt of luggage labels and tickets, run smoothly.”

Helpful Report

Posted 1 week ago

Dear Maggie, Thank you for taking the time to share your feedback. We are delighted to hear that Shirley was exceptionally helpful and efficient, and that she made every aspect of your cruise, from booking to receiving your luggage labels and tickets run smoothly. Your kind words mean a lot to us, and we’ll be sure to share them with Shirley. We truly appreciate your trust in Six Star Cruises and look forward to assisting you again in the future. Thank you once again. Kind regards, Customer Relations.

Posted 1 week ago

“Great service from Shirley. She helped us find the right holiday and enabled all to go smoothly. We had the best price available so it felt like a great deal too. Would definitely use the service again.”

Helpful Report

Posted 1 week ago

Dear Valued Guest, Thank you for sharing your feedback and 5* Review. We are delighted to hear that Shirley was able to help you find the right holiday and ensure everything went smoothly. It’s great to know you felt you received the best price and a great deal. Your comments mean a lot to us, and we truly appreciate your trust in Six Star Cruise. Thank you once again. Kind Regards Customer Relations.

Posted 1 week ago

“Rebecca was helpful, knowledgeable and efficient.Prices were competitive hopefully no refund will be needed!”

Helpful Report

Posted 1 week ago

Dear Bob, Thank you for taking the time to share your feedback and 5* review. We are delighted to hear that Rebecca was helpful, knowledgeable, and efficient, and that you found our prices competitive. Your comments mean a lot to us, and we truly appreciate your trust in Six Star Cruises. Thank you once again. Kind Regards Customer Relations.

Posted 1 week ago

“Our passport details were “lost”. We heard this a few days before departure and while mistakes can happen, they were photos of our passports- not any old information. I had the email verifying that the information had been sent in august but the concierge couldn’t find it in her system. This was all a bit troubling. And it happened on a Saturday evening. Then I heard nothing from the concierge with whom I had booked- not an explanation, not an apology, nothing. I usually do all my own bookings, and I will be reverting back to that behavior. I still am waiting for an explanation!”

Helpful Report

Posted 1 week ago

Dear Ms Nobbs, Thank you for sharing your concerns with us. I completely understand how unsettling this situation must have been, especially so close to your departure. Please accept our sincere apologies for the inconvenience and lack of communication you experienced. To allow us to investigate this matter thoroughly and ensure it does not happen again, could you please email your complaint to customer.relations@worldtravelholdings.co.uk, including your WOR reference. This will help us review your booking details and provide you with a full explanation. We will await your response. Kind Regards Customer Relations.

Posted 1 week ago

“As always Stacey goes above and beyond to sort out our bookings. We were away on a cruise (obviously booked with Stacey!) and were keen to take advantage of a Regent offer and Stacey managed to hold this for us till our return, so we were able to secure a great cabin at an amazing price! Thank you!”

Helpful Report

Posted 1 week ago

Dear Katie Thank you for your review, We are very happy to hear that Stacey once again went above and beyond to support your travel plans. Her dedication to securing the Regent offer while you were away truly highlights her commitment to exceptional service. We are so pleased you were able to return to a great cabin at an amazing price, exactly the kind of seamless experience we aim to deliver. We will be sure to pass your kind words on to Stacey and the team. If there’s anything more we can help with, just let us know. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Rebecca Rimmer is an asset to your company. She is professional, friendly and very efficient . Nothing is too much trouble for her.”

Helpful Report

Posted 1 week ago

Dear Marilyn Thank you for your review, We are very happy to hear that Rebecca made such a positive impression. Rebecca consistently goes above and beyond to ensure our guests feel supported and valued, and your feedback perfectly reflects the dedication she brings to her role. We are proud to have her as part of our team, and we will be sure to pass along your lovely comments. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“As a new cruiser with Silver Seas my SixStarCruise Concierge, Lisa Paterson went above and beyond in making my booking. She chased my membership with Silver Seas to ensure she obtained the best possible price for my cruise. She was efficient, pleasant and totally professional a credit to your company.”

Helpful Report

Posted 2 weeks ago

Dear Martin, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your Six Star Cruise Concierge, Lisa Paterson, provided such exceptional service and went above and beyond to ensure you received the best possible price for your Silver Seas cruise. Your kind words mean a lot to us, and we’ll be sure to pass on your praise to Lisa. Thank you once again. Kind Regards Customer Relations.

Posted 2 weeks ago

“Always quick to quote and an extremely good personal relationship. Always find great positions for the Suites and always find availability.”

Helpful Report

Posted 2 weeks ago

Dear Valued Guest, Thank you for your 5* review and for sharing your positive experience with Six Star Cruises! We’re delighted to hear that you appreciate our quick quotes, personal service, and ability to secure great suite positions and availability. Thank you once again, your feedback is very much appreciated. Kind Regards Customer Relations.

Posted 2 weeks ago

“I spoke to Katie who was very friendly and got me an excellent price for my cruise. The booking procedure was very straightforward”

Helpful Report

Posted 2 weeks ago

Dear Anne, Thank you for your 5* review and for taking the time to share your experience with us. We’re delighted to hear that Katie was able to assist you and secure an excellent price for your cruise. It’s great to know the booking process was straightforward and met your expectations. Thank you once again, we truly appreciate your feedback. Kind Regards Customer Relations.

Posted 2 weeks ago

Six Star Cruises is rated 4.8 based on 5,285 reviews