Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,240 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,240 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Ho;iday. Well organised by Laura”

Helpful Report

Posted 1 day ago

“Thank you Rebecca Rimmer for the last few years holidays organisation and amendments as required due to outside factors”

Helpful Report

Posted 1 day ago

“Our cruise concierge is Dan McMahon and he has always given us excellent service”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dan recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Fantastic service as always by Dan so easy to book with him , he understands us completely”

Helpful Report

Posted 4 days ago

Dear Jo Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dan recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

“Excellent efficient service, thank you”

Helpful Report

Posted 4 days ago

Dear Valued Guest, Thank you for your 5 star review. We're delighted to hear that you found our service efficient and excellent. At Six Star Cruises, we pride ourselves on delivering a seamless and personalised experience, and it's wonderful to know we met your expectations. We truly appreciate you taking the time to share your feedback. Thank you once again. Kind Regards Customer Relations

Posted 4 days ago

“An absolute delight to have booked my cruise with Lisa Paterson. Lisa is always so friendly and attentive, she listens to our requests, and always manages to get us exactly what we are looking for. Excellent customer service, we couldn't ask for more, most definitely 5* service. Thank you Lisa :)”

Helpful Report

Posted 5 days ago

Dear Guest Thank you so much for your kind words and wonderful feedback. We are absolutely delighted to hear that your experience booking with Lisa Paterson was such a positive one. Lisa takes great pride in delivering attentive and personalised service, and it’s lovely to know she was able to meet your expectations and help you find exactly what you were looking for. Your recognition of her friendly and professional approach means a great deal, and we’ll be sure to pass on your comments to Lisa and the wider team. Kind Regards Customer Relations

Posted 4 days ago

“Laura Wing made the booking process very easy, she was able to change a few things round to suit us (flights and hotel). Very impressed. Thank you 6*”

Helpful Report

Posted 5 days ago

Dear Sue Thank you so much for your lovely feedback. We are happy to hear that Laura Wing made your booking experience so smooth and straightforward. It’s great to know she was able to tailor the arrangements to suit your preferences especially with flights and hotel adjustments and that you were impressed with the service. We will be sure to pass on your kind words to Laura. Thank you again for choosing Six Star Cruises we look forward to assisting you again in the future. Kind Regards Customer Relations

Posted 4 days ago

“Excellent service from Rebecca, thank you.”

Helpful Report

Posted 5 days ago

Dear Martin Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca gave you excellent service when booking your cruise. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Shirley was very professional and excellent service thank you”

Helpful Report

Posted 5 days ago

Dear Keith Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Just returned from an 11 night Azamara cruise of Aegean Sea including Egypt, Turkey and Greek Islands. We had excellent service from Lisa from start to finish, no problems at all. The holiday was really good, a fair price, on board was a great relaxing time with excellent food and staff.”

Helpful Report

Posted 5 days ago

Dear Ian Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently. It is so nice to hear you enjoyed your sailing. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 days ago

“Rebeca was excellent in all areas”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Six Star Crjuises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Telephone conversations were good. However the arrival of the documents was dreadful. really dreadful. There were so many blank pages resulting with 13 pages to be printed to have a hard copy. This could have been halved!!! Please reorganise this and send me an abridged copy again. This is not the excellent service I have received from Six Star in the past.”

Helpful Report

Posted 1 week ago

Dear Mr. Weir, Thank you for taking the time to share your recent experience with Six Star Cruises. we are truly sorry to hear that the documentation you received did not meet the high standards you’ve come to expect from us. Whilst we are pleased to know that your telephone interactions were positive, we completely understand your frustration regarding the excessive number of blank pages in your travel documents which is certainly not the seamless experience we aim to provide. We are currently reviewing our document formatting process to ensure this doesn’t happen again. In the meantime, we have sent you a copy of of your documents, with only the essential pages included. Your feedback is invaluable in helping us improve, and we’re grateful for your continued trust in Six Star Cruises. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards Customer Relations

Posted 1 week ago

“Sandie has booked our cruises for many years. She is very professional, friendly and knowledgeable. I can’t praise Sandie enough, she always gets everything right. She will find the best deals and prices to suit our needs. She is an asset to Six Star Cruises. .”

Helpful Report

Posted 1 week ago

Dear Vivienne Thank you so much for your kind words and continued trust over the years. We are absolutely delighted to hear how much you value Sandie's support. Her professionalism, friendliness, and dedication to finding the best cruise experiences truly make her a standout member of our team. We are proud to have her as part of Six Star Cruises, and it's wonderful to know she’s made such a positive impact on your travel planning. We look forward to helping you with many more memorable journeys ahead. Kind Regards Customer Relations

Posted 1 week ago

“Rebecca was very good, she had a professional approach and nothing was too much trouble.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, Six Star Cruise are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca was very good when making your booking. It is also good to know that she was professional and nothing was too much trouble for her. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Despite numerous delays, non of which were Grants fault, I have now been able to book my seabourn cruise. Grant updated me every step of the way.”

Helpful Report

Posted 1 week ago

Dear Jane Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Grant recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Having been tempted by a massively reduced Silversea cruise advertised on your website, I phoned the number on a Sunday morning without any real expectations of speaking to a human being. But Laura picked up the phone within seconds and half an hour later everything was booked! She was an absolute star”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Danielle was very helpful, and the cruise price was good value compared to other cruise agencies. All very efficient and prompt communication.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Danielle was very helpful. Rest assured your review will be passed onto Danielle and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Laura was very helpful. I will be using Sixstar again.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Laura was very helpful. Rest assured your review will be passed onto Laura and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Stacey is always very helpful and will go the extra mile to make your bookings and enquiries easily dealt with.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stacey recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“Dan McMahon gave excellent service in connection with recent Regent promotions on existing on board bookings and with a recent new booking. A pleasure to deal with.”

Helpful Report

Posted 2 weeks ago

Dear Vincent Thank you for your Feedback, We are delighted to hear that Dan McMahon provided you with excellent service, both with the recent Regent promotions and your new booking. Dan takes great pride in delivering a seamless and enjoyable experience, so it’s wonderful to know he made such a positive impression. We truly appreciate you taking the time to share your feedback. Kind regards Customer Relations

Posted 1 week ago

Six Star Cruises is rated 4.8 based on 5,240 reviews