Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,410 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,410 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma Gray is the best cruise consultant, Ive had the pleasure to deal with in around 30 years. Well done Emma, you offer exceptional customer service. Six Star cruises are lucky to have you as part of their team. Thanks Alexander (Sandy) Duckett”

Helpful Report

Posted 13 hours ago

“We were looked after wonderfully by a great guy Phil Davis. Nothing was too much trouble. Will use him for all our future cruises. Many thanks Stuart and Christine.”

Helpful Report

Posted 1 day ago

“Customer service through the booking process was excellent. Knowledgeable and helpful adviser. Prompt response to queries.”

Helpful Report

Posted 2 days ago

“Great customer service, very knowledgeable, friendly and professional. I wouldn’t hesitate in recommending Six Star to others.”

Helpful Report

Posted 3 days ago

Dear Guest Thank you for your review. Six Star Cruises are delighted to receive reviews of this nature. Its lovely to know you received great customer service and that Grant was knowledgeable, friendly and professional. Thank you for recommending Six Star Cruises. Your review will be shared with Grant and his manager. Thank you again. Kind regards Customer Relations

Posted 3 days ago

“Superb customer service from our Concierge Phil, who was very friendly, knowledgeable and experienced and he ensured that all of our requirements for the cruise were fulfilled and that he would be available for anything further that we may require, overall a first class service and experience.”

Helpful Report

Posted 3 days ago

Dear Graeme Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Phil recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Shirley was very friendly and we felt assured we were in good hands. She was an excellent travel agent and told us she is happy to help with anything we need. Jackie”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“A very straight forward booking process and the correct amount of follow ups, however would have been 5 stars except we were told our cruise included a premium drinks package which when we arrived on board was not the case. May have just been a misunderstanding on what a premium drinks package was for this cruise by the agent. My advice write down everything discussed and check when your booking comes through that it matches. Overall a good service service though and we enjoyed our cruise.”

Helpful Report

Posted 4 days ago

Dear David Thank you for taking the time to leave your review. We're delighted to hear that you found the booking process straightforward and that our follow-up communications were helpful, and we're pleased you enjoyed your cruise overall. That said, we're sorry to learn there was confusion regarding the drinks included with your booking. We appreciate how disappointing it must have been to find that it did not meet your expectations. While this may have been a misunderstanding during the booking process, we take your feedback seriously and will use it as a reminder of the importance of ensuring all inclusions are explained as clearly as possible. Thank you also for your constructive advice to future travellers. We always encourage customers to carefully review their booking confirmation and raise any queries before departure so that any discrepancies can be addressed promptly. We truly appreciate your feedback and hope to have the opportunity to assist you with another holiday in the future. Kind regards Customer Relations

Posted 4 days ago

“So easy to book”

Helpful Report

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 days ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Danielle was absolutely excellent. Extremely knowledgeable, courteous, friendly, a keen eye for detail, patient, understanding - in short, first class. We feel totally confident that she has secured us a very good deal which provides us with everything we requested!”

Helpful Report

Posted 5 days ago

Dear Robert Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Danielle recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 days ago

“Plenty of time to go through holiday options. Didn’t feel hurried at all. Elizabeth was warm and friendly.”

Helpful Report

Posted 5 days ago

Dear Guest Thank you for your review. We are delighted to hear that Elizabeth was warm and friendly and gave you plenty of time to go through options. Your review will be shared with Elizabeth and her manager. We look forward to helping you again in the future. Kind regards, Customer Relations.

Posted 4 days ago

“Stacey very helpful. As always.”

Helpful Report

Posted 6 days ago

Dear Valued Guest, Thank you for your review. We are delighted to hear that Stacey was very helpful and provided the high level of service you have come to expect. It is always wonderful to receive such positive feedback, and we are sure Stacey will be pleased to know her assistance was appreciated. Thank you for your continued trust in Six Star Cruises. We look forward to helping you again in the future. Kind regards, Customer Relations.

Posted 6 days ago

“Most helpful and dealt with all questions asked in a pleasant and professional way”

Helpful Report

Posted 6 days ago

Dear Lorraine Wilsdon, Thank you for taking the time to leave such a lovely review. We are delighted to hear that you found our team helpful and that all of your questions were answered in a pleasant and professional manner. Providing excellent customer service and ensuring our guests feel informed and supported throughout the booking process is always our priority. We truly appreciate your kind feedback and thank you for choosing Six Star Cruises. We look forward to assisting you again and hope you have a wonderful cruise experience. Kind regards, Customer Relations.

Posted 6 days ago

“The booking with Emma and Erin was made easy as they were both very helpful and knowledgeable. It's my first time booking with Six Star Cruise and I am very much looking forward to our cruise.”

Helpful Report

Posted 6 days ago

Dear Linda Corliss, Thank you for your wonderful review. We are delighted to hear that Emma and Erin made your booking experience so easy and enjoyable. Providing knowledgeable, friendly service is something we pride ourselves on, and it's fantastic to know they were able to help you with confidence as you planned your cruise. We are especially pleased that you have chosen Six Star Cruises for your first booking with us. Thank you for placing your trust in our team. We hope your upcoming voyage exceeds all expectations and creates many unforgettable memories. We truly appreciate your kind feedback and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 6 days ago

“Booking with Six Star Cruises makes life so easy! Paula dealt with our enquiry and booking, she was extremely knowledgeable and friendly. I really don't think Six Star can be beat for service and price when booking luxury cruises.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your review, SixStarCruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Paula recently. Its delightful to know that Paula made it easy to book, was very knowledgeable and friendly. We are glad that you find us competitive also. Your review will be shared with Paula and her manager. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Excellent booking procedure and Clare was extremely helpful. Good to know that she will be our dedicated support in future and gave me a specific telephone number. That makes all the difference. Very much looking forward to sailing on Marina again because we had our first cruise on her and thought the ship, and especially the food!, were fantastic. Phil”

Helpful Report

Posted 1 week ago

Dear Philip Thank you for your review, We are happy to hear that you had such a positive booking experience and that Claire was able to provide the support and reassurance you were looking for. Having a dedicated point of contact can make all the difference, so it's great to know that Claire's helpful approach and direct contact details gave you added confidence throughout the booking process. It's also lovely to hear how much you enjoyed your previous sailing on Marina. We'll be sure to pass your lovely feedback on to Claire, who will be thrilled to know she made such a positive impression. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 days ago

“Jamie Farkins responded so promptly to my most recent enquiry and kept me informed of progress. Within 24hrs I have a clear reply with follow up actions already sorted out. Quick responses and keeping the customer informed on progress are the most important aspects of a quality service. Thank you.”

Helpful Report

Posted 1 week ago

Dear Alan Thank you for your 5 star review, Six Star Cruises is always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jamie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Another Oceania cruise and package booked with Shirley with ease and professionalism. No fuss: an e mail, a couple of phone calls, she has all our details, and the deed is done at super speed! Great organising:cruise, flights to suit, hotel, and transfer at beginning. Can’t wait to be on board. Thanks again Shirley.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your kind review for Shirley. Its lovely to know that your cruise package booking was made with ease and professionalism. Your review will be shared with Shirley and her manager. Thank you again for taking the time to leave your review. Kind regards Customer Relations

Posted 1 week ago

“Katie was excellent, she was extremely responsive and turned everything around in under an hour.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Great service with a complicated booking.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your review, We are happy to hear that you received great service, especially with a complicated booking. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Enquired today about a cruise with Ponant. We spoke to Rebecca Rimmer, who was exceptionally professional but also very personable and knowledgable. She put us at ease immediately and went that extra mile to make sure we got exactly what we wanted from the cruise. Rebecca even reviewed the same cruise on a different date to get us a better deal. We’re booked and can’t wait to go.”

Helpful Report

Posted 2 weeks ago

Dear Debbie Thank you for your 5 star review, SixStarCruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

Six Star Cruises is rated 4.8 based on 5,410 reviews