Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service, very friendly, and competitive pricing”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am pleased you were happy with our service I hope you have a fabulous cruise and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Have just booked my 4th Silversea cruise with you and all through Dan who is very much on the ball. What he says is what he delivers and all in a very simple friendly way. A friend has also just booked with him. Well done.”

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Posted 5 years ago

Good Afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 5 years ago

“The holiday consultants go that step further to help and advise. I have never come across more polite, courteous and kind staff. As you get older small things to do with booking holidays soon get out of context but the consultants here help you understand and get problems sorted and in proportion. I have booked a few holidays now with Sixstar and would not go anywhere else to book my holiday.”

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Posted 5 years ago

Good Afternoon Lynn Hewison, Thanks for your review! I am so pleased to learn that booking with us was a pleasant experience. It sounds like our concierges did a brilliant job, finding your perfect holiday. I will make sure the concierges receive the recognition they deserves! Have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“We booked our Azamara cruise (from Southampton to Barcelona) via SixStar because their price was slightly cheaper than booking directly on the Azamara website and it included the cost of the flight home from Barcelona. Stacey Williams handled the booking very efficiently and was a pleasure to deal with.”

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Posted 5 years ago

Good Afternoon Peter , Thanks for your review! I am really pleased to learn how impressed you were with our concierge Stacey. She is constantly going the extra mile and impresses us here daily! We love it when customer realise how fantastic she is too. Thanks for choosing Six Star Cruises and I hope you have a brilliant time on board!

Posted 5 years ago

“This time we booked with Stacey, very efficient, friendly, informative and helpful. Our booking was dealt with quickly and with everything to our expectations and price. We look forward to our next cruise!”

Helpful Report

Posted 5 years ago

Good Afternoon, Thanks for your review. And thank you for taking the time to send our concierge, Stacey your feedback! It really means the world to us. Thank you for choosing Six Star Cruises. Have a wonderful holiday!

Posted 5 years ago

“Booked a number of cruises with Sixstar Cruises as usual very professional, warm and friendly, nothing to much trouble and very helpful”

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Posted 5 years ago

Hi Michael, Thank you for your review. We, here at Six Star Cruises aim to give our customers the best possible personalised service and we are glad to have met your needs.

Posted 5 years ago

“We have just booked our third cruise in two years and always ask to deal with Stacey as she is so organised ,knowledgeable professional and very friendly. Unlike other companies I have dealt with in the past [Imagine and ROL] there is no high pressured selling with Six Star-plus you consistently come up with the best price.What more could one ask for!”

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Posted 5 years ago

Good Afternoon Felicity, Thank you for your 5 star feedback and special mention to Stacey for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 5 years ago

“Stacey Williams has been extremely helpful booking our cruise. Nothing has been too much trouble! I've recommended her to our friends!”

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Posted 5 years ago

Good evening Barbara, Thank you for your 5 star review. I am so pleased to learn how much Stacey impressed you. We are very proud to have her as a member of the team. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Andrew Freeman is a fabulous asset to Six Star Cruises! I have dealt with Andy for a number of cruise bookings now and he has always been super efficient, friendly, professional and helpful. He is also knowledgeable and unflappable. A pleasure to chat to and always follows up on every aspect of our bookings. Thank you again Andy for your assistance.”

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Posted 5 years ago

Good evening Pamela, Thank you for your review. It is really important to us that we are providing the best possible service with each and every customer. We love it when everything goes to plan! I am so pleased that Andy did everything he could to ensure he was booking your perfect holiday. It's even more impressive that he has helped you on numerous occasions. I will make sure he receives the recognition he deserves. Have a brilliant cruise and thank you for booking with us!

Posted 5 years ago

“EXCELLENT SERVICE WELL DONE”

Helpful Report

Posted 5 years ago

Good evening Raymond, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am pleased you were happy with our service I hope you have a fabulous cruise and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Spoke with Janet Cain regarding upcoming cruise. She was fabulous - resolved all the issues promptly and went out of her way to make sure everything was in place. Only problem was the 20 minute wait time to answer my call”

Helpful Report

Posted 6 years ago

Good evening Steve, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Janet receives the recognition she deserves. I am sorry that we took longer than usual to answer your call. We are extremely busy at the moment with bookings affected by the Coronavirus but I will ensure that this is looked into so we can improve going forward. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Spoke to Beth Gallery about our booking as we was concerned about a few issues and she resolved them very quickly and professionally. Really great customer service and would happily deal with her again”

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Posted 6 years ago

Good evening, Thank you for your 5 star review. I am so pleased to learn how much Beth impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 5 years ago

“Very competent. Polite. Was happy to check things out for me and confirm details. Very prompt with response email.”

Helpful Report

Posted 6 years ago

Good evening Elizabeth, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing Six Star Cruises. Have a wonderful holiday!

Posted 5 years ago

“Booking was so easy and gave great advice. The price was the best found having researched for a week. Andy thought of everything and will definitely use them for the next cruise!”

Helpful Report

Posted 6 years ago

Good evening Ann, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received. It sounds like Andy did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Andy receives the recognition he deserves. Thanks for booking with us and I hope you enjoy your holiday!

Posted 5 years ago

“Brilliant customer service! This is the second time we’ve used them and it’s not just been a ‘one off’, once again they have helped with every aspect of our holiday. Thank you.”

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Posted 6 years ago

Good evening Jane, Thanks for your review! I am so pleased to learn you have received brilliant service from us for a second time! It's great to learn we are keeping a consistent level of service. We can't ask for much more than that! Thank you for choosing Six Star Cruises and I hope you have a wonderful time on board.

Posted 6 years ago

“Just booked our second cruise on Seabourn with Laura and on both occasions she has impressed us with her knowledge, professionalism and patience. Thank you for your help and thank you to Richard for the final touches!”

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Posted 6 years ago

Good morning Howard and Eileen, Thank you for your review! I am really pleased to learn how much we impressed you. I am so glad we could find you, your perfect cruise. Thank you for choosing Six Star Cruises and I hope you have a wonderful time!

Posted 6 years ago

“Truly a 6* experience booking through Laura of Sixstar Cruises. Everything went to plan down to the finest detail. Laura was informative, friendly and exceedingly helpful from start to finish. We really enjoyed our back to back cruise with Azamara on the Quest. Cant think of anything we did not like, despite having reservations that Azamara were recently below parr and not quite up to 6* quality anymore according to comments on Cruise Critic. Having previously only sailed with Crystal we expect a high standard of quality product and service, we think we received all that on a more relaxed and informal cruise. Many thanks to Laura and all the team at Sixstar 👏”

Helpful Report

Posted 6 years ago

Good morning Stewart, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received recently. It sounds like Laura did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Laura receives the recognition she deserves. Thanks for booking with Six Star Cruises and I hope you enjoy your holiday!

Posted 6 years ago

“Phoned with a problem about cruise pricing on two separate invoices received expecting that this would prove awkward but was pleasantly surprised to be able to speak to Lindsey who dealt with it so calmly, efficiently and with great charm. She has sent an updated email with extra information and links... Highly commended, Lyndsey”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Lyndsey receives the recognition they deserve. Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“Very good service”

Helpful Report

Posted 6 years ago

Good morning, Thank you for your review! We are happy when our customers are so thank you for sending your feedback. I hope you have a brilliant time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Friendly patient approach!”

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Posted 6 years ago

Good afternoon Elizabeth, Thanks for your review. We're happy when our customers are! I am so pleased you are happy with our service. I hope you have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews