Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,010 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,010 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional, very competent and friendly experience with Lisa Mallon being outstanding. I felt I was in very good hands with someone who was prepared to go the extra mile to achieve my goal.”

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Posted 3 years ago

“Excellent. Very informative and helpful through the whole booking experience”

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Posted 3 years ago

“I’m very unhappy with six star cruises and the difficulty I having with them in getting a refund of my money for my expensive holiday. I’m unhappy I’ve had a refund credit note imposed on me with no agreement or discussion of this. Dealing with the sales team to resolve is both frustrating and upsetting and if I hear about ABTA or ATOL well ... All I ask for is my money back within my consumer rights please. I’ve got more bookings with six star regrettably but after these will prefer to go to the lines directly as I’ve really lost confidence with this agent.”

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Posted 3 years ago

“I want to say thank you to Stacey for all help with my cruise booking. She deserves an award as I have been a bit of a pain with our booking, but Stacey has been extremely helpful and supportive. This is my first booking with six star cruises and the service so far has been excellent. Well done.”

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Posted 4 weeks ago

“Very customer focused, understood our needs and was very effective in achieving them. Katy was warm, friendly and patient dealing with our requests and succeeded in securing us the cruise we wanted with good flight options. Our cruise was “tailored” and not simply packaged. I have no hesitation in recommending Sixstarcruises and Katy in particular. Thank you”

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Posted 1 month ago

“Only just booked but Katie was excellent with great advise on cruise and cabin choice.So far so good”

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Posted 1 month ago

“This is our first time with Six Star. So far we are very pleased and look forward to reviewing the the whole process from booking to holiday.”

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Posted 1 month ago

“Erin was very friendly and professional. She was able to find me alternstive flights for the cruise. The price was very competitive and i was happy to book it with her.”

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Posted 1 month ago

“Lisa was very knowledgeable, informative, helpful, friendly and warm. I cannot appraise six star cruises as such yet as I’ve not cruised with them before, but their prices are extremely competitive, so if they match this with a great cruise experience, it’s a win win and six stars from me!”

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Posted 2 months ago

“Fantastic as normal thank you Stacey”

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Posted 2 months ago

“Excellent service from Andrew Whittle”

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Posted 2 months ago

“First time we've booked a cruise through Six Star Cruises - very impressed. Thank you Shirley McCue for such friendly, helpful and knowledgeable service.”

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Posted 2 months ago

“Not everything goes right but for me one of the main indicators of a good Company is the way they deal with issues where we have found SixStar first rate”

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Posted 2 months ago

“I have been using Dan from Six Star now for the past 3 cruises and am very happy. I would recommend this company and especially Dan to all my friends. He has been patient, knowledgable and very understanding.”

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Posted 2 months ago

“I booked my cruise with Claire Chadburn. Claire is so warm and friendly. Nothing is too much trouble for her. She explained everything in a clear and concise way. She is very knowledgeable and I had complete confidence in everything she said. Claire is a real asset to your company. Well done Claire and thank you ☺️”

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Posted 4 months ago

“From the booking of the cruise Six Star are very efficient but we felt let down by: 1) airport transfers not turning up on two occasions, once in Amsterdam and once in Reykjavik 2)options not offered before and after cruise eg staying an extra night in port 3) choice of airline when we lost air miles in booking Iberia rather than BA although advertised as BA flights”

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Posted 9 months ago

“The staff at Six Star cruises are very helpful - once you actually get them. My own experience is, that they were struggling to cope with the number of callers, I did not get called back when I was told I would be, it took ages to get an agent on the phone in the first place, and I then (after paying what the agent requested as a deposit) got an email the next day, demanding the balance as it was overdue! This is not what I expect from Six Star, I've booked with them before, and not had this hassle. The girls whom I spoke to however were very helpful and got my cruise booked.”

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Posted 10 months ago

“Last year we did have problems due to staff issues at 6* cruises. This year so far the booking has been smooth and the staff helpful. They have returned my calls and dealt with our issues well.”

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Posted 1 year ago

“I have used six star cruises on many occasions and had excellent service but my last experience was not up to their usual standard. I never actually got a telephone call from my concierge it was always email me please, when sometimes a discussion is needed. I understand all travel has had issues but being asked for final balance of around £7000 before i even had my flights booked was ridiculous. I found i was the one chasing everything that needed doing, it did not help being given wrong reference numbers for flights and being told to ring BA myself to sort it. The whole process from cruising re opening to going on my cruise has definitely not been six star. The only way i got to speak to someone was to call the number to book a holiday and i was answered within minutes! NOT GOOD SIX STAR”

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Posted 1 year ago

Hello thank you for your feedback we welcome both positive and negative reviews as we are a customer-focused company and aim to continually improve our services. We are experiencing a high level of calls at present and call waiting times are longer than usual. If you would like to private message us with your booking reference number and the issues you have faced we will look into this for you and we apologise that you feel this way. Many Thanks- SixStarCruises Team

Posted 1 year ago

“I was told at the point of sale I was booking a package. I was told I could cancel up to the day before . I was told Azamara do not use budget airlines such as Easy Jet. Upon cancellation due to Covid ,I was told my booking is not a package although the. Definition of a package is at least two elements of the booking must be done through a travel agency . the lady who took this call advised me Azamara will refuse boarding anyone who has had Covid within the last 10 days . I am now aware Azamara do use Easy Jet and I could have booked from my local airport direct other than Lufthansa with stops in Frankfurt. So no I have had a misleading costly and worrying time booking with Six Star Cruises.”

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Posted 1 year ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,010 reviews