Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“spoke to lyndsey as i had not heard anything from previous phone call.she went into it all and said she would let me no. about an hour later i received an e-mail to let me no she had moved our cruise on till 2021 final details to follow. brilliant job lyndsey thanks so much for your help carole irving”

Helpful Report

Posted 5 years ago

“Very good response to our call in what are obviously difficult times.Maura McKenna was very efficient in processing our revised booking.”

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Posted 5 years ago

“Joe Morrison was, as always, most helpful and efficient, in moving our Azamara 2020 booking to one in 2021.”

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Posted 5 years ago

“Booking a NEW cruise would be 5.”

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Posted 5 years ago

“Thank you Lyndsey for dealing with my Enquiry in a efficient way. Reassuring me that my issue will be dealt with asp.”

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Posted 5 years ago

“Scott was very helpful and looked at different options to suit our requirements. He called back exactly when he said he would and we were happy to give him our business”

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Posted 5 years ago

“Estelle Peachey was a first class adviser for my queries, responding emails from her coming very quickly, with advice clearly offered. This was exemplary when considering the troubled testing times we are all having to go through.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“So helpful was Estelle Peachey. Clear advice about the options, and quick to respond to my queries with her emails. Especially appreciated in these very troublesome times.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“No problems rebooking our cancelled cruise once I made contact with Lindsey”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Always very helpful and give great advice - we always use this agent they are very reliable and have been booked many cruises with them over the years and will continue to do so.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Georgina Dawkins was a pleasure to speak too and to book my holiday with. She was very prompt with her response to my booking enquiry and got everything I wanted Many thanks”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Having booked through SixStar before I would normally give a better rating but not this time. Waited patiently to hear from them after Seabourn Cruise cancelled 6 weeks ago and after a web chat with Sandie who advised they were apparently dealing with customers in date order 14 days before original departure, fair enough. No contact from them so I decided to call after I read "glowing" reviews here about how efficient they had been in dealing with other customers and who it appears had affected Cruises after mine so I had stupidly waited 6 weeks. I was helped by Janet explained options and I decided to go for a Refund only to be told this would take Approx 90 days to be processed, yes 90 days, so over 4 months after the Cruise was cancelled.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@sixstarcruises.co.uk with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 5 years ago

“Recently book a silversea cruise and stay, Joe Morrison the cruise concierge was very knowledgeable and helpful with his service and recommendations, very pleased with overall experience, happy to recommend him Sean Casey”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Lynsey was great nothing too much trouble. rebooked the same holiday in 2021. Thankyou very much.Maureen Gill”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Unexcelled customer service. Was concerned about Covid and how the cancellation of our cruise would affect us. We had EXCELLENT customer service throughout. Friendly but extremely professional and well informed”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Spoke to Janet today who was very professional and helpful with my cancellation, emailing me to confirm she had passed it onto the cancellations team. Thankyou.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Agreed to price match for next year cruise following cancellation of this years. Clear explanation of possible actions with no pressure.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Scott was knowledgeable and patient and able to answer all my questions. He called back when he said he would call back and nothing seemed to be too much trouble. I would certainly deal with him again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Great service as always from Joe Morrison, when booking us a new cruise for 2021, after Regent cancelled our June 2020 cruise. Prompt communication by email and telephone.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Scott seemed to know what he was talking about, and answered any queries accurately. What was more important was he did what he would say he would do, when he said he would do it.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews