Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, had a very pleasant and informative call with Scott to day. he went through all my options for a new cruise. Covered all queries and options so we could make an informed decision. needless to say we booked. Very impressed. liz”

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Posted 6 years ago

“At what is a very busy time for everyone working in the holiday industry Scott was very helpful in assisting me with a booking . He went through all the booking procedure in a very chatty and friendly manner culminating in an excellent price for our Celebrity Cruise”

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Posted 6 years ago

“Very happy with the way they have handled a difficult situation. Kept me informed without me having to pursue them. I would definitely recommend them and use them again for future trips.”

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Posted 6 years ago

“Just amended our booking for September this year to Another cruise next summer with the fantastic help of Hannah Bayley She was very helpful understanding and professional in her manner Can’t thank her enough Especially in these difficult times Six star cruises definitely get👍From me”

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Posted 6 years ago

“Joe is the most efficient travel agent I have ever used. He comes back exceptionally quickly with all the information I request and really does his best to get everything right.”

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Posted 6 years ago

“Our personal cruise consultant was amazing. She answered all of our queries and went out of her way to make sure we were happy with the holiday that we have booked. Thank you Maura.”

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Posted 6 years ago

“Exceptional service during a tricky booking ( initially from Dan and then from Andrew) and all sorted in the end. Those gents certainly know what they are doing. Thank you.”

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Posted 6 years ago

“I’m very unhappy with six star cruises and the difficulty I having with them in getting a refund of my money for my expensive holiday. I’m unhappy I’ve had a refund credit note imposed on me with no agreement or discussion of this. Dealing with the sales team to resolve is both frustrating and upsetting and if I hear about ABTA or ATOL well ... All I ask for is my money back within my consumer rights please. I’ve got more bookings with six star regrettably but after these will prefer to go to the lines directly as I’ve really lost confidence with this agent.”

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Posted 6 years ago

“I am always impressed by your concierge system but the service provided by Estelle is exemplary.”

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Posted 6 years ago

“I’m very unhappy with six star cruises and the way it has tried to impose a refund credit note onto me instead of my rightful refund for my very expensive holiday. I Have had a real merry go round trying to deal with the sales department to try to sort this out I’m fed up with hearing all about ABTA and ATOL from them in place of paying my money back within my consumer rights. it’s a pity I have further bookings with six star cruises as I have lost all confidence with them . And after these will always book with the cruise line direct . It’s interesting that the scores for six six star and cruise 118 are very different on trust pilot !”

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Posted 6 years ago

“As ever first class service from SixStar; this time from Estelle. This is particularly impressive when we were dealing with a cancellation at a difficult time.”

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Posted 6 years ago

“Scott was professional and knowledgable as well as being patient with my questions and interruptions. He managed to get us all booked up in one call and is following up on my last minor query. The confirmation email was received within the hour as promised. Overall, very happy with the service. Debbie”

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Posted 6 years ago

“I had very helpful and professional service from Joe who returned emails and calls immediately”

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Posted 6 years ago

“Exceptional service from Estelle as usual. She is informative, patient and punctual and I thoroughly recommend her as a representative of the company.”

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Posted 6 years ago

“Maura sorted everything out very quickly. Now looking forward to a cruise next year 😁”

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Posted 6 years ago

“Excellent response to making changes with clear and friendly communication”

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Posted 6 years ago

“Excellent as usual.”

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Posted 6 years ago

“All questions dealt with very quickly and efficiently”

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Posted 6 years ago

“Very helpful people. Thank you”

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Posted 6 years ago

“Whilst i have no problem with six star per se, i have a major problem with Regent's behaviour at this difficult time.In particular their refusal to carry over our on board credits as we amended our booking to 2021. They are now offering us1000 credits on all new bookings. I believe they are totally out of order and should be reported for sharp practice.”

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Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews