Due to the corona virus our cruise with six star cruises departing 18th March 2020 was cancelled. Took about a week to get info on refund/credit. Every contact I have had since is because I contacted them first. Been told it could be up to 90 days to be settled (it should be 2 weeks) but at this stage I need clarity about what is going to be credited and what is being refunded, to date I am almost £12000 of of pocket and that does not include pre booked seats on the flights and shore excursions. Believe me I know they are working under immense pressure but that does not negate their responsibility to get the wheels in motion and keep me informed on a regular basis. Its interesting to read that those on future cruises are happy with their plight as they were offered future cruises. I was not given that option at the time of cancellation. The people I have spoken to are very approachable and doing their best but they appear to have no authority to issue immediate credits, particularly for the flights, hotels and transfers. On sending emails to my known contacts all I get is "out of office" message which adds to the frustration. When will someone in authority give me assurances that I need that I will get my money back. The longer this goes on the less likely it appears that I will. My last email dated 30th March has still not been replied to.