Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lyndsey was very helpful and efficient sorting out our cancelled cruise and rebooking it for the same time next year. Also changing our flight to a different airport, which is a better flight time. Many thanks again”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Five star review for a six star company, always helpful even in these strange times. Thank you Janet for our conversation today and your subsequent confirmation email within minutes. Very professional.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Excellent service from Estelle. You need more like her! Estelle was able to answer my concerns with clarity and has a clear but compassionate manner while explaining the current situation and the consequences of my choices for my planned cruise.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Six star cruises have proved to be excellent on numerous occasions. Very good teamwork and highly competitive on pricing. We normally use Dan who is very good, highly knowledgable, and extremely helpful. We have just used Emma (Dan on holiday) who also demonstrates excellent customer care skills and is meticulous to detail whilst dealing with several different issues. Many thanks to both Dan and Emma.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Scotts service was fast easy and very informative absolute pleasure to deal with and will use again thanks Scott”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“I had the pleasure of Janet Cain In customer services assisting me with 2 cruises i had booked with oceania. I needed things sorting out over the virus and she went over and above to help me and resolve everything. Janet is a real credit to Six Star cruises and i have to add i have booked quite a few cruises now with six star and are a pleasure to deal with, especially Catherine Divan in sales.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“LYNDSEY CONTACTED ME ABOUT MY CANCELLED CRUISE AND GAVE ME THE OPTIONS AND ARRANGED REBOOKING FOR NEXT YEAR.. ALL SORTED EFFICENTLY IN NO TIME AT ALL.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“I was contacted by Lisa Mallon about a cruise in Asia , she answered my questions with expertise and her emails followed very quickly giving me all the necessary information. I was able to book the cruise the same day. The whole process took about 3 hours as questions followed informative answers. Thanks Six Star Cruises”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Specialist Service Concierge, Danielle Wynn when concluding my cancellation arrangements was patient, courteous, helpful, efficient and very professional. Could not have been better in sharp contrast to contacts during previous 4 weeks trying get other than conflicting information and having to get in touch with Oveania in order to clarify information received. Frank Benson”

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Posted 5 years ago

“Excellent service from Joe Morrison in what must be challenging times for the team.”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“I spoke with Lindsay today about my cruise in August. I was a bit worried about it as I needed to rebook for next year for a disabled access cabin. She was fantastic, and made the whole process so easy, so now with her help I am rebooked for 2021 and can sit back knowing that it’s all sorted out. Don’t forget, be nice to these people who are doing a great job under the circumstances.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“This is not my first booking with Six Star Cruises ( and it wont be my last), it appears that no matter which concierge you deal with an exceptional service level is provided. This time it was Shiela doing the honours - excellent service. Thank you”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Unfortunately I had a stroke so we decided to cancel our forthcoming cruise next March,as the flights were very long. Dan helped us to rebook a cruise with shorter flights. Thank you Dan”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“I understand that every business has been disrupted by Corona virus, however most companies at least eventually get around to answering emails. I emailed our Specialist Travel Concierge 2 weeks ago and we have been promised a reply and are still waiting. What is the purpose of dealing with SIX STAR cruises when you simply cannot get hold of them in a time of a problem. Even there Live Chat does not work. Even if people are working from home, they should be able to respond electronically to customers. Six Star Cruises are happy to take your money and thereafter they simply leave you to try and sort your problems out. Really disappointed. The wheel will turn when the virus is controlled and customers will remember their past experience when choosing another cruise.”

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Posted 5 years ago

“Excellent, knowledgeable, thank you Joe..”

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Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“We’ve booked with Six Star on a few occasions, but this was by way and far the best experience we’ve ever had. Sandie was fabulous, she took the time and the extra effort to make sure we got exactly what we wanted. Perfect service ... thank you!!”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Due to the ongoing Covid-19 problems, we had to change a Celebrity cruise that had booked, from June 2020 to August 2020.. The back-log meant that we waited for nearly two weeks before Six Star contacted us to resolve the problem. However, once they did get back to us, the change was done without any fuss or extra charges. I can recommend their service.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Scott was our agent. Arranged a rebooking after our summer cruise cancelled due to Covid. Answered every query, most helpful. Made sure we had exactly what we wanted. Very impressed with level of service and we are very happy with the deal we have been given.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Lyndsey contacted us in good time to advise on options for re-booking. She was able to answer questions during the call about the cost of options we asked about and followed through on the new booking promptly. Many thanks, would certainly use this travel agency again.”

Helpful Report

Posted 5 years ago

Thank you for your feedback and taking the time to highlight your positive experience with us. We're pleased to hear you're happy with our service and thank you again for choosing us.

Posted 5 years ago

“Welcome back Emma !”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews