I have booked several high end cruises with Six Star in the past and had great customer service, but my recent experience has been beyond terrible. We decided to cancel our (fully paid for) June cruise due to the Covid-19 situation, knowing that we would lose our 20% deposit under the cancellation terms of the cruise line. However, when enquiring about cancelling, I was informed by Six Star that I would in fact lose 100% of the entire holiday cost - 20% of the cruise fare to the cruise line and everything else to Six Star. I would urge anyone booking with Six Star Cruises to ask for written confirmation of the booking terms and conditions prior to making any payment - and it is no use checking the Six Star T&Cs on their website or on their Six Star headed booking confirmation, because (to us) they cited a different set of T&Cs - of a different company (called The Cruise Club) and allege that it is these T&Cs which applied to our booking. In the event, the above did not come to pass because the cruise line itself issued a future cruise credit, direct to us which Six Star does not have access to, which covered the cruise itself (although not the ancillary transport and other costs). Good to know that the cruise line behaved honourably, even though the travel agent behaved so disgracefully. We will be taking this further, and I will update this review with the legal findings when they are available. I see from the other reviews that Six Star respond to the 'positive' reviews, but not to the 'negative' ones. Despite many requests and my clear dissatisfaction with the service I have been given, I have had no contact whatsoever from anyone senior within the company. Six Star will never again benefit from my business - not that they seem to care!