Six Star Cruises Reviews - Read 3,143 Genuine Customer Reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.83 out of 5

“In the past we always worked with the same cruise concierge, who knew our preferences, and was always able to do something a bit extra for us. She was always available for a chat to clear up any problems.
Now I cannot contact her and just get passed to your sales team who quite frankly are not terribly helpful.
I wanted to change our Cunard cruise from July 2021 to a sailing in June 2022 and was told another team would contact me to do this. I emailed my request, phoned twice more and was eventually able to make the switch.
This level of service is not acceptable when you are spending 15K on a cruise. Maybe you have become too big now for any kind of personal service !
I would welcome a response.
Stephen Jerome”

Posted 1 week ago

“There was a flight time changed in our booking and we were failed to be advised by Six Star, courtesy email would have sufficed. Les to us missing our flight from China to Vietnam and no help given by them to sort. Poor service and not the first time we have been let down by them.
Will not be using them again”

Posted 4 months ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 4 months ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 4 months ago

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days.

Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to!

Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund.

It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing.

Sixstar sell expensive cruises but, from my experience, their service is one star.”

Posted 5 months ago

Hi Kim, We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with unprecedented volume refunds and are doing our best to help our customers as quickly as we can. We have not yet received your refund from the cruise line as of yet and are chasing them on a regular basis, as soon as we receive the refund we will process this back to yourself as soon as possible. Please be assured you will receive a call today from our Customer Relations Team today with an update. Many thanks for your patience in the meantime.

Posted 5 months ago

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days.

Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to!

Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund.

It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing.

Sixstar sell expensive cruises but, from my experience, their service is one star.”

Posted 5 months ago

“A very distressing and disappointing experience. Despite being regular travellers we booked a cruise in January for departure in June through Seabourn which due to COVID-19 did not happen. Despite many mails sent have been ignored and out of pocket due to refund not being returned. I’m at a loss what to do, anyone in the same situation perhaps Legal Action required?”

Posted 5 months ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 months ago

“Booked a holiday early February to South Africa Land & cruise Due to my wife’s underlying health problem is she doesn’t want to travel but refused to give me my £1400 deposit as far as I’m concerned a Bucket shop travel company Stay away”

Posted 7 months ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more detail and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 7 months ago

“Our cruise was cancelled beginning of April to French Polynesia islands.
Our holiday was with Regent Seven Seas cruise line, who offered a refund via SSC.
SSC owe us £17,000!!!”

Posted 7 months ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 7 months ago

“Still waiting for our £15k refund from Six Star Cruises for our cancelled trip to Australia on the 15th March. To date we have not received a penny, appalling communications from them with no updates since the 9th April. As others have previously stated Six Star Cruises only appear to be interested in new sales not in the customers who had their trip cancelled because of the pandemic. We will not be booking with Six Star Cruises again.”

Posted 7 months ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 7 months ago

“We joined Regent Navigator on 13th March and debarked that evening. Booked our own flights back to the UK and arrived 15th March! Immediately requested a refund. We e mailed to say that the deposit was paid on a hacked credit card which is, obviously, now void. Over the last few weeks we have received most of our money but not the deposit which Six Star tell us was paid the the now void card! It cannot be traced by the credit card company and Six Star are not answering the phone or e mails!”

Posted 8 months ago