Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,142 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have returned from our 14 day cruise which was one of the best holidays of our lifetime. We wanted it to be special and it was. However, my disappointment is with Six Star Cruises in that ……. We were initially informed that we would be kept in touch with along the way and that after paying our deposit, we would not need to pay any more until the final payment was due. We certainly felt that there was a lack of contact (I.e. 2 weeks after asking for assistance, we had an email asking had we sorted the problem!). We also had to source our flights as the ones offered were not suitable and then pay Six Star Cruises when they were booked. The flight going out was suitable but our seats were across the aisle, something that we never do. As a result we will never use your company again Regards Michael Lynch”

Helpful Report

Posted 1 month ago

Dear Mr Lynch Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and, where necessary, improve the services we provide. We’re sorry to hear that you felt there was a lack of communication. Please be assured that we take all customer service matters seriously, and your comments have been noted and shared with the relevant teams. When a package is booked outside the confirmed flight date range, we contact our customers with available options once flights become available. These may include indirect flights at no additional cost. In your case, we were happy to accommodate your preference for direct flights, which required payment before the balance due date, as they were non-refundable per the airline’s policy. We regret that you were dissatisfied with the allocated seating. While we understand how disappointing it must have been to be seated across the aisle, unfortunately, seat assignments are managed by the airline and are beyond our control. Thank you once again for your feedback. We’re pleased to hear that despite these issues, you enjoyed a wonderful cruise. Kind regards, Customer Relations

Posted 1 month ago

“Booked a private transfer from Nice airport to Monte Carlo to board the cruise liner Silver Ray. Been here an hour. No transfer has arrived. Useless. You get 0/10. What a way to start a holiday. Absolute rubbish. I shall get an Uber”

Helpful Report

Posted 1 month ago

Dear Mr Boyle, Thank you for your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and improve the services we provide. I can see that we’ve already spoken with you by phone and offered our apologies regarding the delay with your transfer. If the vehicle did not arrive within the promised 10 minutes, I do hope you were able to arrange alternative transport, such as a taxi or Uber. Please remember to keep your receipt. I also hope you received the email sent to you this morning by our Customer Relations team. We look forward to hearing from you once you’re home. You can reach us at: 📧 customer.relations@worldtravelholdings.co.uk Please rest assured that we take transfer issues very seriously. We fully understand the impact such problems can have and how they may affect your overall experience. Once again, thank you for taking the time to contact us. Kind regards, Customer Relations

Posted 1 month ago

“Oceania have changed part of an itinerary with a knock on effect at next port of call.my daytrip has been cancelled and obc not returned .therefore I can't book another trip and 6 Star Cruises say I need to speak to someone once on board.allround a one star service .”

Helpful Report

Posted 5 months ago

Dear Margaret Thank you for your review,. We are a customer focused company any feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies on behalf of Oceania Cruises that the ship you are due to embark on shortly has been affected by an itinerary change. We have re-checked with Oceania again and they have confirmed that the excursion was cancelled due to the ship arriving late. They have confirmed that you will receive the value of the cancelled excursion returned to you on board, enabling you to book an alternative excursion if you wish to do so. Unfortunately, the booking is now locked in finalisation as it is due to sail in the next few days, this means that Oceania cannot do anything prior to sailing and have assured Six Star Cruises that the ship will resolve this matter onboard. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. I am sure despite the matter raised you have a wonderful cruise. Kind regards Customer relations

Posted 5 months ago

“What is this email really telling me I made a genuine enquiry and you’ve told me nothing”

Helpful Report

Posted 6 months ago

Dear Guest, I am very sorry to hear that you are not happy with the service received from Six Star Cruises. In order for us to investigate this matter and to make sure that we provide the answerers in which you are seeking, please can you forward the email correspondence received to customer.relations@worldtravelholdings.co.uk Many thanks. Kind Regards Customer Relations

Posted 6 months ago

“In all the years we have been using Six Star Cruises this was by far our worst experience. Our Concierge was very pleasant but not very experienced. We had to research flights and pass the information to him before finally arranging suitable flights. Your advertising gives the impression that Blacklane cars would be provided for transfers but this proved to be illusory. There is no breakdown of the benefits we receive through loyalty to Regent and Six Star Cruising. The on-board credit being offered is derisory. We shall be seriously considering whether to use Six Star Cruises in the future. At present we have no re-assurance that the assistance we requested at the various airports is being provided.”

Helpful Report

Posted 11 months ago

“Very keen and efficient accepting our booking, but the concierge has not been available for the 4 days since and nobody else returns our call.......”

Helpful Report

Posted 11 months ago

“I wish I could rate 0. AVOID. Our experience with six star cruises was a disaster. We were supposed to cruise with the expensive Silversea 10 nights in the Caribbean in February 2024 (WOR-131699). Unfortunately i got a serious illness 3 weeks before and we had no choice but to cancel the cruise. I then realised that Six star cruises (Donna Worsnip) lied to me twice. First, she lied by telling us that the final payment was due in November 2023 but claimed it earlier in the beginning of September and did not want to budge. Secondly, she always assured us that if we had to cancel the cruise for an unforeseen situation, we will get a full price voucher for an other chosen cruise. Six star cruise did NOT give us a voucher nor any explanation. We lost all our money. I was in a vulnerable situation and they took advantage of it. Shame on them. We are now escalating this matter. Their REFUNDS policy is unacceptable, we were very disappointed with their horrible service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would like to look into this further. We have passed this on to the relevant team to look into and a colleague will be in touch once the investigation is complete. If you have anything else you'd like to raise with us in regards to this, please email our customer relations team at customer.relations@worldtravelholdings.co.uk

Posted 1 year ago

Thank you for your review, We are a customer focused company and your feedback is extremely important to us. I can see that our Customer Relations team have been in contact with you after a full investigation and we hope this has clarified our position in full. It is unfortunate that the balance due date for your holiday was brought forward however this was a requirement of the cruise line and we are sorry for any inconvenience this caused, there was no evidence of your sales concierge advising of a voucher being offered for the full cost of a cruise should you need to cancel, however, you were advised on loss of deposit prior to balance due and an increase of monies lost the nearer to departure date should you cancel your holiday along with recommendations for travel insurance providers. We are truly sorry that you were not able to take your cruise. May I thank you once again for taking the time to contact us.

Posted 1 year ago

“My husband as just found out he has leukemia and will need chemo rounds for up to 8 weeks plus..our Amazara cruise begins on 29th June,it is payed in Full. Amazara Flatley refuse to defer our holiday to celebrate our 40th anniversary and his 70th birthday.They will take 60% of our fee to cancell,even though there must be time to selling again. Its good to know compassion is top of Amazaras priorities. Thank you ever so much. Betty.”

Helpful Report

Posted 1 year ago

“Absolutely shocking! Choose a different provider to book your cruise!! The second we paid the money they did not tell us any information and basically left us to figure it all out for ourselves! We may as well have booked the whole holiday online and not bothered with an agent. We have not been told any visa information, so this has been really stressful trying to find any information. They did not advise us we had to book our own flight seats so now our party of 4 is sat all over the plane and when you upgrade to business class this is not what we expect. The whole experience with six star cruises has been nothing but a very expensive joke, from the major things down to them telling us we were supposed to book dinner reservations but have not told us until it's too late - now we have to see whats left when we're on the ship. With how useless six star cruises have been I am expecting to get to the other side of the world and not have half the paperwork we're supposed to have and we are not looking forward to what is supposed to be the holiday of a life time. thanks for nothing.”

Helpful Report

Posted 1 year ago

“I had heard that Six Star had excellent cruise prices, so I called to ask the price of an Explora cruise, when the Black Friday deals were on. I was told £5180, which was the list price on the Explora site. I was told that they could knock off the £80, so I suggested £180, which was agreed and I reluctantly made the booking, but did not receive a confirmation. The very next morning I received an email saying that the balance had been due the previous day (8 months before departure). I left a message for the lady who had taken the booking to call me. Later that day, another lady phoned me and said that the balance request had been an error, but no apology. The next day, another lady called me and made the same comments. I have done 50+ cruises and never experienced such a poor booking service.”

Helpful Report

Posted 1 year ago

“When we booked we were informed our flights would be 12.15 pm ish from LHR Booking confirmed same day by email no flight times. One week later we received an email not from the person we booked with telling us our flights were 6.15 am from LHR We argued the point for three weeks even emailing the CEO all to no avail . My husband is 78 and no way was he driving down to Heathrow in the middle of the night. We ended up getting a driver at our expense to pick us up at 1am in the morning! We would never have booked this holiday had we been aware of the flight time. We will never use this company again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback, we're sorry to hear this and can see that you have been liaising with our customer relations team to resolve this.

Posted 1 year ago

“You have no email address to correspond to customer service, your live chat does not respond three times I waited over an hour, but still not response from an agent Your contact telephone line is a premier number causing the customers to pay to call you... How can this all be a six star service”

Helpful Report

Posted 1 year ago

We're sorry to hear this and thank you for taking the time to share your feedback. We have passed this on to our customer relations team to look into this for you and a colleague will contact you to discuss your requirements.

Posted 1 year ago

“Never book a cruise with these people. My parents are currently stuck on a cruise with no luggage and now day 6 with only the clothes they travelled in. Regent accept no responsibility for this and say its the airlines fault which is untrue because Regent booked two flights with insufficient transit time - 1 hour 20 minutes to get from one plane to another. A bad mistake on their part with no contingency for delays. My parents are not enjoying their cruise sadly as they have none of their personal belongings with them and no clothes to wear. This is something they have saved up for for many months and their first trip away post covid. My mother is now unwell with the stress of it all and yet Regent state it is not their responsibility - they are in your care and you booked the flights! We are appalled. We will be expecting a full refund.”

Helpful Report

Posted 2 years ago

We're sorry to hear this and thank you for taking the time to provide your feedback. So that we can look into this, please could you email customer.relations@worldtravelholdings.co.uk with the booking reference number (WOR-XXXX) and the names of the passengers?

Posted 2 years ago

“I have tried to book 2 different cruise and stay packages over the last 4/5 days only to be told that sorry this offer is not available and being told “we haven’t updated the web site I tried to put in a complaint only to be told this has to be in writing despite Six Star having all my details regarding the 2 separate enquires !!! When they do then offer availability the price suddenly jumps by thousands !!! It feels Six Star are our luring people in using offers they have no intention of fulfilling Poor service and unwilling to readily accept complaints Shame on Six Star Cruises”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 2 years ago

“Unable to provide transfer between port and airport even after repeated requests”

Helpful Report

Posted 2 years ago

We're sorry to hear this and thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk

Posted 2 years ago

“Customer service is none existent- spent hours holding on the phone. £12,000 cruise and land package absolute disaster with only 1 month to go. Avoid like the plague”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“Avoid this company. They are not truthful and hold money that they have no right to continue to hold. See other low star feedback before you risk doing anything with them as this is a common complaint. As existing customers of SixStar, we called about a cruise with Azamara. They took a deposit without any information being provided regarding whether it was refundable or not. This can be proved with the call recording. Later that same day we had a return call from Azamara (to a message we had left) and it transpired we could do the same trip with them at a lower cost and with better benefits. My husband called the following morning to cancel the SixStar Cruises trip and only then was told the deposit was not refundable and that the money had already been "paid' to the cruise line. We have taken this up with our bank as a disputed payment. When we booked directly with Azamara they did not say that they already had a booking in our name so they had not received the information at that time from Six Star. They still have not. This is an unacceptable way to treat customers. Moreover Six Star Cruises are untruthful and wrong and this is based on their own website information which says..... "You will be required to pay a deposit or make full payment for your booking at the time of booking. .... Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Organiser who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. All payments we collect from our customers are done so in our capacity as a retail agent and are therefore promptly forwarded to the Organiser. ..... it is the Organiser who holds the money you pay in respect of the holiday. In the event that a refund is due to you, please note that it is the Organiser who holds your money and whose responsibility it is to return it to you. As your Agent, we will liaise with the Organiser on your behalf and upon those monies being returned to us, we will forward those monies to you without undue delay." This is totally contradicted by Azamara's website where it says ......"all monies you pay to one of our authorized travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf until they are paid to us."”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Please rest assured that the points you have raised in your review will be looked into and addressed. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 2 years ago

“I have booked many cruises with SixStar Cruises unfortunately my experience this time as been terrible. I booked my cruise with Andrew Whittle who I haven't actually spoken to yet and have spoken to 3 different people on his team having rang each of them numerous times to be told they will look into my problem and come back to me. The last person I spoke to I asked her if I could speak to someone senior in the customer service dept I am still waiting for a call back PLEASE COULD YOU GIVE ME A CALL OR EMAIL ME. I have already booked 2 cruises with you this year so I do consider myself a regular client”

Helpful Report

Posted 2 years ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Once again thank you kindly for taking the time to share your feedback.

Posted 2 years ago

“Second time using Six Star when first booked Andrew was amazing he left since then we have to chase them all the time never responding to emails or answering the telephone its been a terrible experience full payment was requested months in advance and still not showing as paid on our Regent booking after spending in excess of £16,000 would have expected some service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. As a customer-focused company, feedback whether good or bad is of the utmost importance to us. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, we thank you kindly for your review.

Posted 2 years ago

“When I set out on our booking journey, back in February, I was entranced. My contact was courteous and prompt and informative. But all that now is a distant memory. Back in May I was contacted by Seabourn with the offer of a !0% discount if I settled by the end of the month. I checked with Six Star that the offer was genuine, and when they said yes, I accepted their advice that I should settle in full, with them, and they would deal with Seabourn. Since then, I have had one email confirming receipt of the money but nothing about the discount. By settling early I have given Six Star six months' use of the equivalent of a house deposit in the fast receding hope that I would get back £2K or so as recompense. Given their claims of industry-leading customer service, this lack of communication and assurance is disgraceful.”

Helpful Report

Posted 2 years ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 2 years ago

Six Star Cruises is rated 4.8 based on 5,142 reviews