Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,442 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,442 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shirley was very friendly and we felt assured we were in good hands. She was an excellent travel agent and told us she is happy to help with anything we need. Jackie”

Helpful Report

Posted 4 weeks ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“Had a fabulous Caribbean cruise on the beautiful Seabourn Ovation. The suites were lovely and the staff very attentive. Our concierge Rebecca Rimmer did a great job putting the package together and arranging all of the transfers and our pre cruise stay.”

Helpful Report

Posted 4 months ago

Dear Peter and Julie Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Our passport details were “lost”. We heard this a few days before departure and while mistakes can happen, they were photos of our passports- not any old information. I had the email verifying that the information had been sent in august but the concierge couldn’t find it in her system. This was all a bit troubling. And it happened on a Saturday evening. Then I heard nothing from the concierge with whom I had booked- not an explanation, not an apology, nothing. I usually do all my own bookings, and I will be reverting back to that behavior. I still am waiting for an explanation!”

Helpful Report

Posted 8 months ago

Dear Ms Nobbs, Thank you for sharing your concerns with us. I completely understand how unsettling this situation must have been, especially so close to your departure. Please accept our sincere apologies for the inconvenience and lack of communication you experienced. To allow us to investigate this matter thoroughly and ensure it does not happen again, could you please email your complaint to customer.relations@worldtravelholdings.co.uk, including your WOR reference. This will help us review your booking details and provide you with a full explanation. We will await your response. Kind Regards Customer Relations.

Posted 8 months ago

“Tried to get a quote for a cruise with azamara via web chat but heard nothing. Then tried again alongside trying to book appointment for a call back but site just buffering.....”

Helpful Report

Posted 9 months ago

Dear Valued Guest. Thank you for your feedback, and we're very sorry to hear about the difficulties you experienced while trying to get a quote via our web chat and call-back service. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been. We’d really like the opportunity to look into this further and assist you directly. If you're happy to do so, please email us at customer.relations@worldtravelholdings.co.uk with your contact details and a brief summary, and we’ll ensure someone gets in touch promptly. Thank you again for bringing this to our attention. Kind Regards Customer Relations.

Posted 9 months ago

“The lady that dealt with me was very friendly. She found out all the information I needed and got me avery good price. Thankyou”

Helpful Report

Posted 11 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that the lady you spoke with was very friendly and that she found out all the information that you needed. May I ask that you update you star rating on the review site if you did not mean to give us 1*. Rest assured your review will be passed on to Paula and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 11 months ago

“We have returned from our 14 day cruise which was one of the best holidays of our lifetime. We wanted it to be special and it was. However, my disappointment is with Six Star Cruises in that ……. We were initially informed that we would be kept in touch with along the way and that after paying our deposit, we would not need to pay any more until the final payment was due. We certainly felt that there was a lack of contact (I.e. 2 weeks after asking for assistance, we had an email asking had we sorted the problem!). We also had to source our flights as the ones offered were not suitable and then pay Six Star Cruises when they were booked. The flight going out was suitable but our seats were across the aisle, something that we never do. As a result we will never use your company again Regards Michael Lynch”

Helpful Report

Posted 1 year ago

Dear Mr Lynch Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and, where necessary, improve the services we provide. We’re sorry to hear that you felt there was a lack of communication. Please be assured that we take all customer service matters seriously, and your comments have been noted and shared with the relevant teams. When a package is booked outside the confirmed flight date range, we contact our customers with available options once flights become available. These may include indirect flights at no additional cost. In your case, we were happy to accommodate your preference for direct flights, which required payment before the balance due date, as they were non-refundable per the airline’s policy. We regret that you were dissatisfied with the allocated seating. While we understand how disappointing it must have been to be seated across the aisle, unfortunately, seat assignments are managed by the airline and are beyond our control. Thank you once again for your feedback. We’re pleased to hear that despite these issues, you enjoyed a wonderful cruise. Kind regards, Customer Relations

Posted 1 year ago

“Booked a private transfer from Nice airport to Monte Carlo to board the cruise liner Silver Ray. Been here an hour. No transfer has arrived. Useless. You get 0/10. What a way to start a holiday. Absolute rubbish. I shall get an Uber”

Helpful Report

Posted 1 year ago

Dear Mr Boyle, Thank you for your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and improve the services we provide. I can see that we’ve already spoken with you by phone and offered our apologies regarding the delay with your transfer. If the vehicle did not arrive within the promised 10 minutes, I do hope you were able to arrange alternative transport, such as a taxi or Uber. Please remember to keep your receipt. I also hope you received the email sent to you this morning by our Customer Relations team. We look forward to hearing from you once you’re home. You can reach us at: 📧 customer.relations@worldtravelholdings.co.uk Please rest assured that we take transfer issues very seriously. We fully understand the impact such problems can have and how they may affect your overall experience. Once again, thank you for taking the time to contact us. Kind regards, Customer Relations

Posted 1 year ago

“Oceania have changed part of an itinerary with a knock on effect at next port of call.my daytrip has been cancelled and obc not returned .therefore I can't book another trip and 6 Star Cruises say I need to speak to someone once on board.allround a one star service .”

Helpful Report

Posted 1 year ago

Dear Margaret Thank you for your review,. We are a customer focused company any feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies on behalf of Oceania Cruises that the ship you are due to embark on shortly has been affected by an itinerary change. We have re-checked with Oceania again and they have confirmed that the excursion was cancelled due to the ship arriving late. They have confirmed that you will receive the value of the cancelled excursion returned to you on board, enabling you to book an alternative excursion if you wish to do so. Unfortunately, the booking is now locked in finalisation as it is due to sail in the next few days, this means that Oceania cannot do anything prior to sailing and have assured Six Star Cruises that the ship will resolve this matter onboard. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. I am sure despite the matter raised you have a wonderful cruise. Kind regards Customer relations

Posted 1 year ago

“What is this email really telling me I made a genuine enquiry and you’ve told me nothing”

Helpful Report

Posted 1 year ago

Dear Guest, I am very sorry to hear that you are not happy with the service received from Six Star Cruises. In order for us to investigate this matter and to make sure that we provide the answerers in which you are seeking, please can you forward the email correspondence received to customer.relations@worldtravelholdings.co.uk Many thanks. Kind Regards Customer Relations

Posted 1 year ago

“In all the years we have been using Six Star Cruises this was by far our worst experience. Our Concierge was very pleasant but not very experienced. We had to research flights and pass the information to him before finally arranging suitable flights. Your advertising gives the impression that Blacklane cars would be provided for transfers but this proved to be illusory. There is no breakdown of the benefits we receive through loyalty to Regent and Six Star Cruising. The on-board credit being offered is derisory. We shall be seriously considering whether to use Six Star Cruises in the future. At present we have no re-assurance that the assistance we requested at the various airports is being provided.”

Helpful Report

Posted 1 year ago

“Very keen and efficient accepting our booking, but the concierge has not been available for the 4 days since and nobody else returns our call.......”

Helpful Report

Posted 2 years ago

“I wish I could rate 0. AVOID. Our experience with six star cruises was a disaster. We were supposed to cruise with the expensive Silversea 10 nights in the Caribbean in February 2024 (WOR-131699). Unfortunately i got a serious illness 3 weeks before and we had no choice but to cancel the cruise. I then realised that Six star cruises (Donna Worsnip) lied to me twice. First, she lied by telling us that the final payment was due in November 2023 but claimed it earlier in the beginning of September and did not want to budge. Secondly, she always assured us that if we had to cancel the cruise for an unforeseen situation, we will get a full price voucher for an other chosen cruise. Six star cruise did NOT give us a voucher nor any explanation. We lost all our money. I was in a vulnerable situation and they took advantage of it. Shame on them. We are now escalating this matter. Their REFUNDS policy is unacceptable, we were very disappointed with their horrible service.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and would like to look into this further. We have passed this on to the relevant team to look into and a colleague will be in touch once the investigation is complete. If you have anything else you'd like to raise with us in regards to this, please email our customer relations team at customer.relations@worldtravelholdings.co.uk

Posted 2 years ago

Thank you for your review, We are a customer focused company and your feedback is extremely important to us. I can see that our Customer Relations team have been in contact with you after a full investigation and we hope this has clarified our position in full. It is unfortunate that the balance due date for your holiday was brought forward however this was a requirement of the cruise line and we are sorry for any inconvenience this caused, there was no evidence of your sales concierge advising of a voucher being offered for the full cost of a cruise should you need to cancel, however, you were advised on loss of deposit prior to balance due and an increase of monies lost the nearer to departure date should you cancel your holiday along with recommendations for travel insurance providers. We are truly sorry that you were not able to take your cruise. May I thank you once again for taking the time to contact us.

Posted 2 years ago

“My husband as just found out he has leukemia and will need chemo rounds for up to 8 weeks plus..our Amazara cruise begins on 29th June,it is payed in Full. Amazara Flatley refuse to defer our holiday to celebrate our 40th anniversary and his 70th birthday.They will take 60% of our fee to cancell,even though there must be time to selling again. Its good to know compassion is top of Amazaras priorities. Thank you ever so much. Betty.”

Helpful Report

Posted 2 years ago

“Absolutely shocking! Choose a different provider to book your cruise!! The second we paid the money they did not tell us any information and basically left us to figure it all out for ourselves! We may as well have booked the whole holiday online and not bothered with an agent. We have not been told any visa information, so this has been really stressful trying to find any information. They did not advise us we had to book our own flight seats so now our party of 4 is sat all over the plane and when you upgrade to business class this is not what we expect. The whole experience with six star cruises has been nothing but a very expensive joke, from the major things down to them telling us we were supposed to book dinner reservations but have not told us until it's too late - now we have to see whats left when we're on the ship. With how useless six star cruises have been I am expecting to get to the other side of the world and not have half the paperwork we're supposed to have and we are not looking forward to what is supposed to be the holiday of a life time. thanks for nothing.”

Helpful Report

Posted 2 years ago

“I had heard that Six Star had excellent cruise prices, so I called to ask the price of an Explora cruise, when the Black Friday deals were on. I was told £5180, which was the list price on the Explora site. I was told that they could knock off the £80, so I suggested £180, which was agreed and I reluctantly made the booking, but did not receive a confirmation. The very next morning I received an email saying that the balance had been due the previous day (8 months before departure). I left a message for the lady who had taken the booking to call me. Later that day, another lady phoned me and said that the balance request had been an error, but no apology. The next day, another lady called me and made the same comments. I have done 50+ cruises and never experienced such a poor booking service.”

Helpful Report

Posted 2 years ago

“When we booked we were informed our flights would be 12.15 pm ish from LHR Booking confirmed same day by email no flight times. One week later we received an email not from the person we booked with telling us our flights were 6.15 am from LHR We argued the point for three weeks even emailing the CEO all to no avail . My husband is 78 and no way was he driving down to Heathrow in the middle of the night. We ended up getting a driver at our expense to pick us up at 1am in the morning! We would never have booked this holiday had we been aware of the flight time. We will never use this company again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback, we're sorry to hear this and can see that you have been liaising with our customer relations team to resolve this.

Posted 2 years ago

“You have no email address to correspond to customer service, your live chat does not respond three times I waited over an hour, but still not response from an agent Your contact telephone line is a premier number causing the customers to pay to call you... How can this all be a six star service”

Helpful Report

Posted 3 years ago

We're sorry to hear this and thank you for taking the time to share your feedback. We have passed this on to our customer relations team to look into this for you and a colleague will contact you to discuss your requirements.

Posted 3 years ago

“Never book a cruise with these people. My parents are currently stuck on a cruise with no luggage and now day 6 with only the clothes they travelled in. Regent accept no responsibility for this and say its the airlines fault which is untrue because Regent booked two flights with insufficient transit time - 1 hour 20 minutes to get from one plane to another. A bad mistake on their part with no contingency for delays. My parents are not enjoying their cruise sadly as they have none of their personal belongings with them and no clothes to wear. This is something they have saved up for for many months and their first trip away post covid. My mother is now unwell with the stress of it all and yet Regent state it is not their responsibility - they are in your care and you booked the flights! We are appalled. We will be expecting a full refund.”

Helpful Report

Posted 3 years ago

We're sorry to hear this and thank you for taking the time to provide your feedback. So that we can look into this, please could you email customer.relations@worldtravelholdings.co.uk with the booking reference number (WOR-XXXX) and the names of the passengers?

Posted 3 years ago

“I have tried to book 2 different cruise and stay packages over the last 4/5 days only to be told that sorry this offer is not available and being told “we haven’t updated the web site I tried to put in a complaint only to be told this has to be in writing despite Six Star having all my details regarding the 2 separate enquires !!! When they do then offer availability the price suddenly jumps by thousands !!! It feels Six Star are our luring people in using offers they have no intention of fulfilling Poor service and unwilling to readily accept complaints Shame on Six Star Cruises”

Helpful Report

Posted 3 years ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 3 years ago

“Unable to provide transfer between port and airport even after repeated requests”

Helpful Report

Posted 3 years ago

We're sorry to hear this and thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk

Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,442 reviews