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Six Star Cruises Reviews

4.8 Rating 5,017 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,017 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband as just found out he has leukemia and will need chemo rounds for up to 8 weeks plus..our Amazara cruise begins on 29th June,it is payed in Full. Amazara Flatley refuse to defer our holiday to celebrate our 40th anniversary and his 70th birthday.They will take 60% of our fee to cancell,even though there must be time to selling again. Its good to know compassion is top of Amazaras priorities. Thank you ever so much. Betty.”

Posted 1 week ago

“Absolutely shocking! Choose a different provider to book your cruise!! The second we paid the money they did not tell us any information and basically left us to figure it all out for ourselves! We may as well have booked the whole holiday online and not bothered with an agent. We have not been told any visa information, so this has been really stressful trying to find any information. They did not advise us we had to book our own flight seats so now our party of 4 is sat all over the plane and when you upgrade to business class this is not what we expect. The whole experience with six star cruises has been nothing but a very expensive joke, from the major things down to them telling us we were supposed to book dinner reservations but have not told us until it's too late - now we have to see whats left when we're on the ship. With how useless six star cruises have been I am expecting to get to the other side of the world and not have half the paperwork we're supposed to have and we are not looking forward to what is supposed to be the holiday of a life time. thanks for nothing.”

Posted 4 months ago

“I had heard that Six Star had excellent cruise prices, so I called to ask the price of an Explora cruise, when the Black Friday deals were on. I was told £5180, which was the list price on the Explora site. I was told that they could knock off the £80, so I suggested £180, which was agreed and I reluctantly made the booking, but did not receive a confirmation. The very next morning I received an email saying that the balance had been due the previous day (8 months before departure). I left a message for the lady who had taken the booking to call me. Later that day, another lady phoned me and said that the balance request had been an error, but no apology. The next day, another lady called me and made the same comments. I have done 50+ cruises and never experienced such a poor booking service.”

Posted 5 months ago

“When we booked we were informed our flights would be 12.15 pm ish from LHR Booking confirmed same day by email no flight times. One week later we received an email not from the person we booked with telling us our flights were 6.15 am from LHR We argued the point for three weeks even emailing the CEO all to no avail . My husband is 78 and no way was he driving down to Heathrow in the middle of the night. We ended up getting a driver at our expense to pick us up at 1am in the morning! We would never have booked this holiday had we been aware of the flight time. We will never use this company again.”

Posted 7 months ago

Thank you for taking the time to share your feedback, we're sorry to hear this and can see that you have been liaising with our customer relations team to resolve this.

Posted 7 months ago

“You have no email address to correspond to customer service, your live chat does not respond three times I waited over an hour, but still not response from an agent Your contact telephone line is a premier number causing the customers to pay to call you... How can this all be a six star service”

Posted 9 months ago

We're sorry to hear this and thank you for taking the time to share your feedback. We have passed this on to our customer relations team to look into this for you and a colleague will contact you to discuss your requirements.

Posted 9 months ago

“Never book a cruise with these people. My parents are currently stuck on a cruise with no luggage and now day 6 with only the clothes they travelled in. Regent accept no responsibility for this and say its the airlines fault which is untrue because Regent booked two flights with insufficient transit time - 1 hour 20 minutes to get from one plane to another. A bad mistake on their part with no contingency for delays. My parents are not enjoying their cruise sadly as they have none of their personal belongings with them and no clothes to wear. This is something they have saved up for for many months and their first trip away post covid. My mother is now unwell with the stress of it all and yet Regent state it is not their responsibility - they are in your care and you booked the flights! We are appalled. We will be expecting a full refund.”

Posted 9 months ago

We're sorry to hear this and thank you for taking the time to provide your feedback. So that we can look into this, please could you email customer.relations@worldtravelholdings.co.uk with the booking reference number (WOR-XXXX) and the names of the passengers?

Posted 9 months ago

“I have tried to book 2 different cruise and stay packages over the last 4/5 days only to be told that sorry this offer is not available and being told “we haven’t updated the web site I tried to put in a complaint only to be told this has to be in writing despite Six Star having all my details regarding the 2 separate enquires !!! When they do then offer availability the price suddenly jumps by thousands !!! It feels Six Star are our luring people in using offers they have no intention of fulfilling Poor service and unwilling to readily accept complaints Shame on Six Star Cruises”

Posted 1 year ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 11 months ago

“Unable to provide transfer between port and airport even after repeated requests”

Posted 1 year ago

We're sorry to hear this and thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk

Posted 1 year ago

“Customer service is none existent- spent hours holding on the phone. £12,000 cruise and land package absolute disaster with only 1 month to go. Avoid like the plague”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“Avoid this company. They are not truthful and hold money that they have no right to continue to hold. See other low star feedback before you risk doing anything with them as this is a common complaint. As existing customers of SixStar, we called about a cruise with Azamara. They took a deposit without any information being provided regarding whether it was refundable or not. This can be proved with the call recording. Later that same day we had a return call from Azamara (to a message we had left) and it transpired we could do the same trip with them at a lower cost and with better benefits. My husband called the following morning to cancel the SixStar Cruises trip and only then was told the deposit was not refundable and that the money had already been "paid' to the cruise line. We have taken this up with our bank as a disputed payment. When we booked directly with Azamara they did not say that they already had a booking in our name so they had not received the information at that time from Six Star. They still have not. This is an unacceptable way to treat customers. Moreover Six Star Cruises are untruthful and wrong and this is based on their own website information which says..... "You will be required to pay a deposit or make full payment for your booking at the time of booking. .... Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Organiser who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. All payments we collect from our customers are done so in our capacity as a retail agent and are therefore promptly forwarded to the Organiser. ..... it is the Organiser who holds the money you pay in respect of the holiday. In the event that a refund is due to you, please note that it is the Organiser who holds your money and whose responsibility it is to return it to you. As your Agent, we will liaise with the Organiser on your behalf and upon those monies being returned to us, we will forward those monies to you without undue delay." This is totally contradicted by Azamara's website where it says ......"all monies you pay to one of our authorized travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf until they are paid to us."”

Posted 1 year ago

Thank you for taking time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We value your business and are working hard to earn your continued patronage; we hope you will give us the opportunity to do so. Please rest assured that the points you have raised in your review will be looked into and addressed. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review.

Posted 1 year ago

“I have booked many cruises with SixStar Cruises unfortunately my experience this time as been terrible. I booked my cruise with Andrew Whittle who I haven't actually spoken to yet and have spoken to 3 different people on his team having rang each of them numerous times to be told they will look into my problem and come back to me. The last person I spoke to I asked her if I could speak to someone senior in the customer service dept I am still waiting for a call back PLEASE COULD YOU GIVE ME A CALL OR EMAIL ME. I have already booked 2 cruises with you this year so I do consider myself a regular client”

Posted 1 year ago

Thank you for your review. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Once again thank you kindly for taking the time to share your feedback.

Posted 1 year ago

“Second time using Six Star when first booked Andrew was amazing he left since then we have to chase them all the time never responding to emails or answering the telephone its been a terrible experience full payment was requested months in advance and still not showing as paid on our Regent booking after spending in excess of £16,000 would have expected some service”

Posted 1 year ago

Thank you for taking the time to share your feedback. As a customer-focused company, feedback whether good or bad is of the utmost importance to us. Please rest assured that your comments are very important to us, and we are very sorry to hear that aspects of your experience have given cause for dissatisfaction. Can I kindly ask that you contact our customer relations team with your booking reference number to discuss the matter further in hope of resolving the issues you have raised? We look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again, we thank you kindly for your review.

Posted 1 year ago

“When I set out on our booking journey, back in February, I was entranced. My contact was courteous and prompt and informative. But all that now is a distant memory. Back in May I was contacted by Seabourn with the offer of a !0% discount if I settled by the end of the month. I checked with Six Star that the offer was genuine, and when they said yes, I accepted their advice that I should settle in full, with them, and they would deal with Seabourn. Since then, I have had one email confirming receipt of the money but nothing about the discount. By settling early I have given Six Star six months' use of the equivalent of a house deposit in the fast receding hope that I would get back £2K or so as recompense. Given their claims of industry-leading customer service, this lack of communication and assurance is disgraceful.”

Posted 1 year ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 1 year ago

“We have had in the region of 30 cruises and every other agent we used took care of every detail for us. However with this company anything you wanted such as changing seats on the flights, downloading boarding passes etc they threw back at you to do yourself. Furthermore we were given conflicting information by different agents which could have resulted in missing our flight. The final thing was disembarkation, I don’t know if this was the fault of the agent or Azamara, but it was a complete shambles with the promised transfer to the airport not arriving. I will never use them again.”

Posted 1 year ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 1 year ago

“It took 4 days, two incorrect quotes and 7 and half hours of my time on the phone. Finally on Monday our holiday was booked. Tried sending three emails since and none have been responded too. Never experienced this low level of service from Sixstar cruising before. Always dealt with Andrew freeman very professional, shame he is not around still. Helen Scroggs”

Posted 1 year ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 1 year ago

“I had to cancel my cruise that we booked due to our financial situation but 6 weeks on and I have still not received my refund. Impossible to get through on the phone unless you want to make a new booking.”

Posted 1 year ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Whilst I appreciate the frustration at having to wait for your refund we have had to await the refund from the cruise line. I can see this has been processed today for you and should be in your account in the coming days. Best Regards.

Posted 1 year ago

“Terrible customer service, quick to take your money but do not answer the phone or emails when the cruise is cancelled and you want your refund. Over 100 days now and still nothing.”

Posted 1 year ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 1 year ago

“I was told at the point of sale I was booking a package. I was told I could cancel up to the day before . I was told Azamara do not use budget airlines such as Easy Jet. Upon cancellation due to Covid ,I was told my booking is not a package although the. Definition of a package is at least two elements of the booking must be done through a travel agency . the lady who took this call advised me Azamara will refuse boarding anyone who has had Covid within the last 10 days . I am now aware Azamara do use Easy Jet and I could have booked from my local airport direct other than Lufthansa with stops in Frankfurt. So no I have had a misleading costly and worrying time booking with Six Star Cruises.”

Posted 1 year ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 1 year ago

“Dear Alison I have just been trying to ring your company to enquire about changes to my booking that I requested a couple of weeks ago. I have not heard from your representatives. On my call I was waiting for 45 minutes without my call being answered and I could not wait any longer so gave up. My booking is WOR 108875 Could someone ring me please tel 01202 708543 Frank Morris PS I can't find an email address to send this to”

Posted 1 year ago

“To call this company SixStarCruise is a complete misnomer. OneStarCruises would be much more appropriate. I was led to believe that their "concierge" service would be first class but I have found that not to be the case. I booked in good faith a cruise followed by three days in the Italian Lakes. The finish point was changed from Venice to a port further down the coast which meant that there was additional travelling involved. I was unhappy with that and asked to change my booking to an alternative. I suggested, after researching the market myself, an alternative cruise which fitted in with our other holiday arrangements which by then had become impossible to change. It took weeks to get information on this option from them and way beyond the 72 hours suggested by one of three different concierges I had to deal with. The delay caused my wife and myself considerable anxiety as we were left in limbo as to our special holiday. I feel that the company lost interest in my booking once I asked to change and it was put firmly on the back burner. In addition out of my deposit of £800, £500 was retained for a future cruise despite the fact that the change to my booking was not initiated by myself but by the cruise company and £418 was retained by "SisStarCruises" for other cancellation costs. I feel that that was far too excessive and profiteering by SisStarCruises - a company with a lot of hype about being first class but in reality delivers one star service.”

Posted 1 year ago

Hello, we're sorry to hear that you feel this way! We'd like to look into this for you to see if there is anything we can do to resolve any issues you've faced. Could you please respond in a private message with your WOR reference number so we can look into this for you. Kind Regards - SixStarCruises.com Team

Posted 1 year ago

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Six Star Cruises is rated 4.8 based on 5,017 reviews