Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Andy Freeman is very polite and friendly not at all pushy like some other companies I have dealt with. The deal he provided us with was well below what I had anticipated and he also booked our seats and speciality restaurant on board our cruse. Many thanks.”

Helpful Report

Posted 6 years ago

Good afternoon Mrs Thomas, Many thanks for taking the time to leave us a review! I am really pleased to learn Andy was able to help book your perfect holiday. It sounds like he did a wonderful job. We hope you have a fantastic time on board and thank you for choosing Six Star Cruises.

Posted 6 years ago

“Andy Freeman is an asset to Six Star Cruises. He is a real professional and a pleasure to deal with. The deal was better than anywhere else.”

Helpful Report

Posted 6 years ago

Hello Michael Jones, Firstly, thank you for your 5 star review on the service Andy Freeman provided you with - we agree, he is an asset to the Six Star team and works extremely hard. I will make sure these comments are passed to his manager. Thank you for booking, have a wonderful cruise!

Posted 6 years ago

“Excellent service from Estelle. My queries were quickly answered and I have been very impressed with how efficiently Six Star Cruises operate.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Estelle for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“Stacey was very helpful in refining our cruise selection and explaining the flight and transfer options to us. She also got what we thought was a great price for the trip. I wouldn’t hesitate to recommend her services and those of her colleagues at Six Star Cruises who helped with our booking.”

Helpful Report

Posted 6 years ago

Good Afternoon Martin Sullivan, Thank you so much for your acknowledgement. It's wonderful to hear that you are pleased with the helpful and informative service that Stacey has provided you with. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Andrew Freeman did it again for us, brilliant service, we're getting used to this 6* treatment from six star cruises”

Helpful Report

Posted 6 years ago

Dear Alex Lindsay, Thank you very much for your excellent feedback. It's great to hear that you are happy with the service that you have received from Andrew Freeman. We hope you have a excellent time on your holiday. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Estelle from customer services took over our booking with regent seven seas, and we were more than pleased with the help and service she gave to us. Nothing was too much trouble, and her helpful and cheerful approach was a pleasure to deal with.”

Helpful Report

Posted 6 years ago

Good Afternoon Gillian G Thank you for your 5 star review and special mention to the wonderful Estelle! She is an asset to the Six Star team and will be delighted with these comments! Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“A very friendly chat with Stacey who was patient and discussed several options with us to ensure we booked exactly what we wanted. Thank you.”

Helpful Report

Posted 6 years ago

Good Afternoon Craig Scudder, Many thanks for your 5* review. It's wonderful to hear that you are happy with the pleasant and helpful service that Stacey has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Keeley was very helpful.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your feedback. It's great to hear that you are pleased with the helpful and kind service that Keeley has provided you when assisting with your booking. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Very helpful and efficient”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star review and feedback regarding our efficient concierge. Here at Six Star, all of our cruise concierge are trained to the highest standard so we are pleased you are happy with the service they provided. We hope you have a wonderful cruise!

Posted 6 years ago

“Happy, helpful and understanding.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 6 years ago

“Our normal contact was not available, spoke to Janet regarding a few questions. Excellent response and nothing was too much trouble. Dealt with Andrew initially who was extremely helpful and he worked out a great holiday and we got a really good deal. Thank you to both.”

Helpful Report

Posted 6 years ago

Hello Izthewizz, Thank you for your 5 star review and special mention to the helpful Andrew . He is an extremely helpful member of the team and this feedback will be sent to his manager. Thank you for booking with us again, we look forward to hearing from you in the near future.

Posted 6 years ago

“Janet was very helpful to help us with a question and everything is now answered. She could not have been better.”

Helpful Report

Posted 6 years ago

Hello Peter Johnson, Thank you very much for your review and special mention to Janet. She is an asset to the Six Star Team and this feedback will be sent to her line manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 6 years ago

“Spoke to Katy Porter a number of times before booking my Oceania cruise in 2020. She made every effort to answer all my questions to the best of her ability. Very pleasant to speak to and very efficient. Thanks Katy.”

Helpful Report

Posted 6 years ago

Good Afternoon Karen Barton, Thank you for your 5 star review regarding the service from our concierge Katy Porter. Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“Just booked on Silversea for next year and received excellent service from Stacey. Very knowledgable and extremely helpful when asked if we could add a couple nights pre cruise in Venice Highly recommended”

Helpful Report

Posted 6 years ago

Thank you very much John B for your kind comments. It's fantastic to hear that you are pleased with the professional and helpful service that Stacey has provided you, answering all of your questions to their best potential. Stacey will be very pleased to hear your kind comments. We hope you have a lovely time on your holiday!

Posted 6 years ago

“vert helpful and efficient service. Have already booked with them again”

Helpful Report

Posted 6 years ago

Thank you so much Mary Addison for your acknowledgement. It's wonderful to hear that you are pleased with the helpful, efficient and informative service that our concierges have provided you. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Very easy booking process for Seabourn cruise in Caribbean. My initial dealings were with Stacey Williams and she was superb in providing great advise and getting us a good value trip. She responded quickly to follow up emails. I called in the evening to book and Katy Porter completed the booking process as Stacey had left for the day. Again, Katy was excellent also. I would have no hesitation recommending Six Star Cruises based on my initial dealings so far with both Stacey and Katy.”

Helpful Report

Posted 6 years ago

Hello Noel, Thank you for your 5 star review and special mentions regarding your service from Stacey and Katy. They are extremely helpful members of the team and this feedback will be sent to their managers. Thank you for booking with us Six Star Cruises, we look forward to hearing from you in the near future.

Posted 6 years ago

“Excellent service.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 6 years ago

“Very impressed with Stacey Williams for her expertise, efficiency and knowledge in dealing with every aspect of our booking. She is an asset to you. Glad to be booking through Six Star Cruises again for a Regent Seven Seas Cruise.”

Helpful Report

Posted 6 years ago

Dear Marion, Thank you very much for taking the time to leave your lovely feedback on the service that you have received from our concierge Stacey Williams. It's a pleasure to hear that you are pleased with the efficient and knowledgeable service that you have received from our concierge Stacey. Thank you for choosing to book with Six Star Cruises. We hope you have a superb time on your cruise.

Posted 6 years ago

“My consultant whom I had been dealing with wasn’t available so I spoke to Janet Cain who provided all the answers I needed to know! Janet was absolutely marvellous and very very patient’ nothing was too much troublexThank you again Janet:”

Helpful Report

Posted 6 years ago

Good Evening Carol, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the wonderful service that you have received from our concierge Janet Cain! Please be assured that Janet will be recognised for the excellent service that she has provided you. We hope you have a superb time on your cruise!

Posted 6 years ago

“Thank you Stacey. Your efficient yet personable and thorough approach made our Oceania booking experience so much easier than it may have been and we greatly appreciated your knowledgeable advice. Delighted to have booked with 6 Star Cruises again.”

Helpful Report

Posted 6 years ago

Good Evening Ros Pilcher, Thank you very much for your wonderful feedback! It's fantastic to hear that you are pleased with the excellent service that you have received from our concierge Stacey. We hope you have a brilliant time on your holiday!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews