Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,389 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,389 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used this company on several occasions and always been extremely happy with the service. However, the wheels seem to have come off! I emailed on 8th November regarding flights for a cruise in 2020 that has been fully paid for, and got a standard 'out of office' reply from the concierge. No problem there. Except I have subsequently emailed twice, and left a voice message for the concierge to call me ..... still waiting for a response. Not what I expect for an £11k cruise. If the concierge is unable to respond then someone else should be doing so on her behalf.”

Helpful Report

Posted 6 years ago

“Andrew Freeman was excellent in handling my booking (again )”

Helpful Report

Posted 6 years ago

Dear John Laurie, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Andrew has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Excellent customer service from the sales team”

Helpful Report

Posted 6 years ago

Good afternoon John Laurie, Thank you for your review. And thank you for your lovely words. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“your representative Janet Cain worked tirelessly to answer or research any enquiries we had with regards to our recent our flights and transatlantic crossing on Azamara Journey to Miami. Even as experienced cruisers her help and kindness was much appreciated to ensure that everything on the holiday worked as well as it could to may our holiday thoroughly enjoyable. she is a credit to your company.”

Helpful Report

Posted 6 years ago

Good Morning Alan, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received today. It sounds like Janet did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Janet receives the recognition she deserves.

Posted 6 years ago

“Andrew was on the ball from the onset, very helpful and informative. It was a pleasure to converse with him and his knowledge of the procedures was outstandingly. Thank you ! Margaret and Bill”

Helpful Report

Posted 6 years ago

Good afternoon Margaret and William, Thanks for your review! I am really pleased to learn how impressed you were with Andrew's service. It sounds like he did a great job, helping you find your perfect holiday. It's a pleasure working with Andrew and I'm glad he's made such a wonderful impression on you too! Have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Had a lovely cruise thanks to Laura Wing at Sixstarcruises. She was always happy to help with any queries we had when booking, and she provided us with a first class service throughout. Well done Laura, and hopefully we'll be booking another cruise with you very soon.”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for your review. I am so pleased to learn how impressed you were with Laura throughout your booking. Laura is a key member of our team and it means the world to us when customers realise how brilliant she is. I am really glad you had such a lovely cruise. I will make sure Laura receives the recognition she deserves. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Everyone we have dealt with has been so helpful and sorted out any queries we have had . A brilliant team .”

Helpful Report

Posted 6 years ago

Good afternoon Jean and Geoff, Thanks for your review. I am so pleased to hear that everyone you came across, whilst booking your cruise has been helpful and resolved any queries you have. We can't ask for much more than that. Have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I booked my special holiday with Greg who tailored it to my requirements which it was pleasure to speak with. Treated me like he would his family. Having called back to check my details Janet was so helpful going the extra mile to make my holiday arrangement special. Thank you both for that extra special treatment Mrs Hammond”

Helpful Report

Posted 6 years ago

Good afternoon Mrs Hammond, Thanks for your review. It's brilliant to read of the fantastic service you received from Greg and Janet recently. We want all our customers to feel like part of the family so I am really glad that was translated into the calls you had. We really appreciate your feedback so thank you for taking the time to send it. I hope you have a brilliant time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Janet Cain .Dealt with my seat booking as expected in a professional manner and I again thank her for her ongoing assistance re my River Cruise.”

Helpful Report

Posted 6 years ago

Good afternoon John, Thanks for your review. I am really pleased to learn that how happy you were with the service you received from Janet recently. We are very proud to have Janet as a member of our team and we love it when customers realise how brilliant she is too! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We have always had exceptional service from Six Star Cruises. Today Danielle Wynn has helped us with our ESTA application. She also ensured that we had all relevant information regarding our Cruise in February.”

Helpful Report

Posted 6 years ago

Dear Allan Williams, Thank you so much for your kind feedback. It's wonderful to learn that you are pleased with the exceptional service that you have received from our team here at Six Star Cruises and our wonderful concierge Danielle in particular, who assisted you with your ESTA application and the queries that you had. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your holiday!

Posted 6 years ago

“Very good with everything”

Helpful Report

Posted 6 years ago

Good Evening, Thank you very much for your lovely feedback. We hope you have a fantastic time on your holiday!

Posted 6 years ago

“My experience with your Janet Cain your companies Specialist Concierge was exceptional. Had time and patience to deal with my payment together with talking me through every stage of administration etc. Will deal with plane seating requests when Riviera have available dates.In addition contacted Riviera Travel to ensure I was getting the up to date deals which resulted in a £300 discount.Janet Cain went far beyond her "Call of Duty"and I would have awarded her more stars if available. Janet is a credit to your company and should be suitably rewarded.It gives me confidence in re booking again with your company and I again have no hesitation in awarding her 5*****”

Helpful Report

Posted 6 years ago

Good Evening John Hancock, Thank you very much for you lovely 5* review. We are very pleased to learn that Janet went above and beyond to assist you with your queries. It's fantastic to hear that Janet was able to secure you a £300 discount!! Janet is a highly experienced member of our team with a heart of gold! She will always go above and beyond for to assist with her customers. Please be assured that Janet will be recognised for the service that she has provided you. We hope you have a brilliant time on your holiday!

Posted 6 years ago

“Lyndsey McCracken was excellent in helping me sort out our trip to Iguazo falls.”

Helpful Report

Posted 6 years ago

Good afternoon Kevin, Thanks for you review. I am really pleased to learn how impressed you were with Lyndsey on your recent phone call. We are very proud to have Lyndsey as a member of our team and we love it when customer realise how brilliant she is too. I will make sure she receives the recognition she deserves. Enjoy your trip! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Janet Cain was extremely helpful and professional in dealing with a query about my shore excursion, which put my mind at rest. I have found everyone I've spoken to very informative and eager to help. This is my first booking with Cruise 118 and probably not my last. Thank you.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your review and special mention to Janet Cain. She is an asset to the Six Star Team and this feedback will be sent to her line manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 6 years ago

“excellent service offered by 6 star cruises. They called me when they said they would and we booked our 4th cruise with them. The same concierge looks after us each time. She regularly keeps in touch and is more like a friend than a cruise agent. 6 stars for 6 star!”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star review regarding the service from our concierges here at Six Star Cruises. Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“Just spoke to Janet, although she was not the person that we booked through she was extremely helpful and informative regarding my query. We are always happy with the service we receive from all your staff.”

Helpful Report

Posted 6 years ago

Thank you very much Eileen for your kind comments. It's fantastic to hear that you are pleased with the professional and helpful service that Janet has provided you, answering all of your questions to their best potential. Janet will be very pleased to hear your kind comments. We hope you have a lovely time on your holiday!

Posted 6 years ago

“excellent service”

Helpful Report

Posted 6 years ago

Thank you for your review. We, here at Cruise 118 aim to give our customers the best possible personalised service and we are glad to have met your needs.

Posted 6 years ago

“Laura was extremely helpful in taking me through the booking process yesterday tailoring a guided tour in Rome to our requirements rather than the "standard" one that was offered and also booking us into an hotel that we favoured rather than the one normally suggested. She could not have been more helpful and the only slight downside seemed to be the response time of the system that she was using which lengthened the booking process significantly. Nevertheless I was very satisfied and if the arrangements turn out as they should then I shall be delighted.”

Helpful Report

Posted 6 years ago

Thank you for your review and thank you for your lovely words. We love it when a plan comes together! We also love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Laura receives the recognition she deserves. We hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Aura King was very helpful and didn’t pressure us to book. She was very knowledgeable in all aspects.”

Helpful Report

Posted 6 years ago

Hello Margaret Thomas, Thank you very much for your kind comments. It's wonderful to hear that you are pleased with the helpful and knowledgeable service that Laura has provided you. Thank you for choosing Six Star Cruises. We hope you have a lovely time on your holiday.

Posted 6 years ago

“Be warned! We have decided not to take a couple of cruises we have booked. At first they said we would loose all the deposit, despite the cruise line taking nothing as the cruise is a year away. This was then changed to £150/person/cruise + £29.99 charge. So they want £600+ and the cruise line itself takes nothing. I have been told this will be waved if we book another cruise.”

Helpful Report

Posted 6 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are sorry that you have had to cancel a couple of cruises. Our cancellation charges are £150 pp plus £29.99 booking fee as per our terms and conditions. Although we charge a cancellation fee we issue a future cruise deposit to this value to be used on your next booking. The deposit does not have an expiry date and can be transferred to another person if required. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Kind Regards Customer Relations Executive

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,389 reviews