Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,388 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,388 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worried a travel concierge has moved Machu Picchu from Peru to Argentina so concerned about the rest of our booking arrangements too especially transfer & hotels as we are both 75 & this is the trip of a lifetime to celebrate this & 56 year wedding anniversary”

Helpful Report

Posted 6 years ago

“The lady I talked to Laney was fabulous - knew everything and nothing was too much trouble. Sadly it took 20 minutes to get through which is unacceptable”

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Posted 6 years ago

Good morning Steve, Thanks for your review. I am really pleased that we could help with your query and you were well looked after. I am sorry to learn you were waiting 20 minutes on the phone. We are extremely busy throughout January. We are trying our best to keep wait times to a minimum but sadly it hasn't always been possible. I will certainly feed this back to the relevant department though so we can improve going forward. I hope you have a fantastic time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We have booked with SixStar Cruises over a number of years and always had good service. This year we decided to book a River Cruise which is new to us, having always done ocean cruises. We spoke with Laura Wing. She was so helpful, very courteous and efficient. It also helped a great deal that she had actually been on the same ship we were enquiringly about, her hints and tips were excellent! We felt very confident to book after Laura's excellent service. I'm sure we will have a great time!”

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Posted 6 years ago

Good morning Norma, Thanks for your review. I am really pleased to learn you have continued to use our service over the years. It's even better that we he are continuing to impress you every time! Laura is a key member of our team. We would be lost without her! I will make sure she receives the recognition she deserves! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Great customer service and follow up”

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Posted 6 years ago

Good morning, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“They were charming when I made my booking for a couple of days in Rome followed by a cruise on Royal Clipper. But, hotel in Rome had not been confirmed by them and we were left sitting on the hotel steps all afternoon. Eventually, new hotel,then,despite several reminders, the transfer to the boat failed to arrive. I found them really difficult to get any help from and to communicate with. Even worst,getting the refund for the taxi we had to organise and the small cost of a guided tour we had to miss, was excruciating. Any small compensation for the ruined time in Rome was out of the question. Royal clipper was great and anyone should book directly with them, NOT six star cruises.”

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Posted 6 years ago

“Have just booked another holiday with Andrew Freeman and very pleased with the service again. He is thorough, easy to deal with and puts the whole package together to suit our requirements. He has always been very helpful and available to answer any queries.”

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Posted 6 years ago

Good morning Glyn, Thanks for leaving us your review. And thank you for your kind words regarding our sales concierge, Andrew. It sounds like Andrew, did everything in his power to ensure he found you the perfect holiday. I will make sure your comments are passed over, so Andrew receives the recognition he deserves. Thanks for booking with us and I hope you have a great time on board!

Posted 6 years ago

“This is the first time I have used this company to book a holiday and it was a very pleasant experience. Laura was very knowledgeable, helpful and efficient.”

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Posted 6 years ago

Good morning Jean, Thanks for your review! I am so pleased to learn that booking with us was a pleasant experience. It sounds like Laura did a brilliant job, finding your perfect holiday. I will make sure she receives the recognition she deserves! Have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“HAVE DEALT WITH LISA AND STACEY OVER THE LAST FEW BOOKINGS AND THEY HAVE ALWAYS GONE OUT THEIR WAY TO ENSURE MY WIFE AND I OBTAIN THE BEST DEAL AND EXACTLY WHAT WE REQUIRE FOR A COMPLETELY SATISFYING CRUISE. JUST BOOKED FOR APRIL WITH WE HOPE MANY MORE TO FOLLOW ! THANKS A LOT....”

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Posted 6 years ago

Good morning Ian, Thanks for your review. It's great to learn how impressed you were with our service recently. It sounds like Lisa and Stacey did a fantastic job. I am really pleased they were able to find your perfect holiday. We look forward to hearing from you again in the future! Thank you for choosing Six Star Cruises and we look forward to speaking to you again in the future!

Posted 6 years ago

“Katherine very pleasant and extremely helpful. I felt that she went the extra mile to provide me with what I hope is the holiday of a lifetime..Furthermore, excellent follow up by Rachel in Katherines absence to help in the booking of excursions. Great service, thank you to both”

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Posted 6 years ago

Good morning Joan, Thanks for your review! I am really pleased to learn how impressed you were with our concierge Catherine. She is constantly going the extra mile and impresses us here daily! We love it when customer realise how fantastic she is too. I am also Glad Rachel was able to help in her absence. It's vital that all of our customers feel important and well looked after. Thanks for choosing Six Star Cruises and I hope you have a brilliant time on board!

Posted 6 years ago

“I received very helpful info and it was dealt in a very friendly, professional manner. Thank you Lyndsey 5 🌟”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your review. And thank you for taking the time to send our concierge, Lyndsey your feedback! It really means the world to us. Thank you for choosing Six Star Cruises. Have a wonderful holiday!

Posted 6 years ago

“I received very helpful information, in a very pleasant and professional manner.”

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Posted 6 years ago

Good morning, Thanks for your review. I am really pleased to learn how impressed you were with our service. We love it when everything goes to plan. I hope you have a fabulous time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have dealt with SixStar for many years now. The service and organisation is second to none. I would highly recommend them. Most recently I’ve been dealing with Danielle and Stacey who provide excellent customer service.”

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Posted 6 years ago

Good morning, Thanks for your review! It's amazing to learn you have continued to book with us for many years and you are remaining impressed with us. We really care about our customers and just want to make sure they have a fantastic holiday. I am glad this has been reflected in your time with us. Danielle and Stacey are key members of our team so I am really pleased they impressed you too. I will make sure they receive the recognition they deserve. Thank you for choosing Six Star Cruises and I hope you have a wonderful time on board!

Posted 6 years ago

“Excellent service give by Andy Freeman as always!”

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Posted 6 years ago

Thank you for your review. It is lovely to hear when our concierge do so well. Have a fabulous holiday.

Posted 6 years ago

“Consultant very helpful and friendly - great service!”

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Posted 6 years ago

Thank you for your review. We, here at Six Star Cruises aim to give our customers the best possible personalised service and we are glad to have met your needs.

Posted 6 years ago

“Phoned up today as I had a query regarding our booking . I spoke to Estelle who went through it with me and dealt with it within minutes by speaking to Azamara and confirming that everything was ok . That was top class service.”

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Posted 6 years ago

Good Afternoon John T, Thank you for your 5 star feedback and special mention to Estelle for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“Laura was very helpful would book again”

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Posted 6 years ago

Dear Gillian Blakesley, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Laura has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Always helpful”

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Posted 6 years ago

Good Afternoon Peter Johnson, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Stacey was extremely helpful in all aspects of my booking. She is very pleasant and answered any queries we had very promptly.”

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Posted 6 years ago

Good afternoon Lynn, Thank you for your 5 star review. I am so pleased to learn how much Stacey impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board!

Posted 6 years ago

“Excellent service from Laura Wing very professional . All our questions were answered with regards to our future cruise .”

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Posted 6 years ago

Good Afternoon Gerald And Susan, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“Stacy gave great insight into the relative merits of the cruises we were contemplating and helped us take advantage of the Signature Savings Event. Professional from start to finish and I'm sure once we have fleshed out the remainder of our trip she will continue to help with the insider tips for getting the best deal and experience.”

Helpful Report

Posted 6 years ago

Good morning Jane, Thanks for your review. It is really important to us that we are providing the best possible service with each and every customer. We love it when everything goes to plan! I am so pleased that Stacey did everything she could to ensure she was booking your perfect holiday. Have a brilliant cruise and thank you for booking with us!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,388 reviews