Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Janet Cain was extremely helpful and professional in dealing with a query about my shore excursion, which put my mind at rest. I have found everyone I've spoken to very informative and eager to help. This is my first booking with Cruise 118 and probably not my last. Thank you.”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your review and special mention to Janet Cain. She is an asset to the Six Star Team and this feedback will be sent to her line manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 6 years ago

“excellent service offered by 6 star cruises. They called me when they said they would and we booked our 4th cruise with them. The same concierge looks after us each time. She regularly keeps in touch and is more like a friend than a cruise agent. 6 stars for 6 star!”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star review regarding the service from our concierges here at Six Star Cruises. Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“Just spoke to Janet, although she was not the person that we booked through she was extremely helpful and informative regarding my query. We are always happy with the service we receive from all your staff.”

Helpful Report

Posted 6 years ago

Thank you very much Eileen for your kind comments. It's fantastic to hear that you are pleased with the professional and helpful service that Janet has provided you, answering all of your questions to their best potential. Janet will be very pleased to hear your kind comments. We hope you have a lovely time on your holiday!

Posted 6 years ago

“excellent service”

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Posted 6 years ago

Thank you for your review. We, here at Cruise 118 aim to give our customers the best possible personalised service and we are glad to have met your needs.

Posted 6 years ago

“Laura was extremely helpful in taking me through the booking process yesterday tailoring a guided tour in Rome to our requirements rather than the "standard" one that was offered and also booking us into an hotel that we favoured rather than the one normally suggested. She could not have been more helpful and the only slight downside seemed to be the response time of the system that she was using which lengthened the booking process significantly. Nevertheless I was very satisfied and if the arrangements turn out as they should then I shall be delighted.”

Helpful Report

Posted 6 years ago

Thank you for your review and thank you for your lovely words. We love it when a plan comes together! We also love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Laura receives the recognition she deserves. We hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Aura King was very helpful and didn’t pressure us to book. She was very knowledgeable in all aspects.”

Helpful Report

Posted 6 years ago

Hello Margaret Thomas, Thank you very much for your kind comments. It's wonderful to hear that you are pleased with the helpful and knowledgeable service that Laura has provided you. Thank you for choosing Six Star Cruises. We hope you have a lovely time on your holiday.

Posted 6 years ago

“Be warned! We have decided not to take a couple of cruises we have booked. At first they said we would loose all the deposit, despite the cruise line taking nothing as the cruise is a year away. This was then changed to £150/person/cruise + £29.99 charge. So they want £600+ and the cruise line itself takes nothing. I have been told this will be waved if we book another cruise.”

Helpful Report

Posted 6 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are sorry that you have had to cancel a couple of cruises. Our cancellation charges are £150 pp plus £29.99 booking fee as per our terms and conditions. Although we charge a cancellation fee we issue a future cruise deposit to this value to be used on your next booking. The deposit does not have an expiry date and can be transferred to another person if required. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Kind Regards Customer Relations Executive

Posted 6 years ago

“I have just booked another cruise with Andrew Freeman and as always he is approachable, helpful and extremely knowledgeable. Any emails I send are always answered with queries resolved. Great service once again- thank you!”

Helpful Report

Posted 6 years ago

Hello Linda Spencer, We would like to take this opportunity to thank you for choosing to book with Cruise118 and for taking the time to review the service that Andrew Freeman has provided you. We are so pleased to learn that Andrew answered all of your queries. Andrew is a very experienced member of our team and it's a pleasure to hear that his hard work has been recognised. Thank you very much for choosing Six Star Cruises. We wish you a superb time on your holiday.

Posted 6 years ago

“Following my experience I would not recommend Six Star Cruises to anyone. We're due to go on a Cruise holiday on Monday next week. Since we booked in February 2019 our booking has been fraught with problems, all caused by Six Star Cruises. They failed to confirm our booked excursions in our invoice and final confirmation. On two separate occasions for two different flights they failed to notify us of changes or make the necessary changes to the transfers. I had to chase up Six Star Cruises today to ensure we got out final documents before our departure. When we did get them a voucher was missing for one of our two excursions. The booking experience with Six Star Cruises has been most stressful and caused a lot of inconvenience to put right. If we had not found out about our flight changes by chance our cruise holiday would have been in tatters. I've made an official complaint to Six Star Cruises via their "feedback". They have failed to provide a reliable service. If you choose to book with them you do so at your own risk.”

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Posted 6 years ago

“Excellent couldn’t fault the helpful service.”

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Posted 6 years ago

Thank you so much for your acknowledgement. It's wonderful to hear that you are pleased with the helpful, efficient and informative service that our concierges have provided you. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Customer service brilliant- could not have been more helpful and a pleasure to deal with on all occasions”

Helpful Report

Posted 6 years ago

Good Afternoon Lorna Cullens, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 6 years ago

“I am very impressed with the service that Six Star Cruises provided. They are polite, helpful and fully informed of all the options available. It’s also good to know that the staff have experiences some of the ships and cruises that they are selling. They are very competitive on price too. I would highly recommend booking through this company.”

Helpful Report

Posted 6 years ago

Good afternoon Kim, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing Six Star Cruises. Have a wonderful holiday!

Posted 6 years ago

“Always use Six Star Cruises and Laura Wing to book our holidays. Nothing is too much trouble and everything always runs smoothly. Would certainly recommend Laura and Six Star.”

Helpful Report

Posted 6 years ago

Good afternoon Mr Scott, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I will make sure Laura receives the recognition she clearly deserves. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I previously booked my river trip with Gillian, who was brilliant, but I had a fe more questions and spoke to Lyndsey today. She was incredibly efficient and sorted all my queries immediately in a professional and pleasant manner. I wanted to book a lounge pass at Singapore airport and she immediately offered to do this for me, saving me having to go through it myself. I have to say I have been very impressed by the treatment I have received through River Voyages and would definitely recommend them.”

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Posted 6 years ago

Good morning Mrs Buck, Thank you for your review! I am really pleased to learn how much both Gillian and Lyndsey impressed you. We want to make sure our customer's have an easy, care-free journey with us and it sounds like we have achieved that with you so far. I am so glad we could find you, your perfect cruise. Have a great time and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I spoke with Danielle Wynn today and asked several questions relating to our booked holiday through Six Star Cruises. Danielle was extremely helpful, answered all of my questions and emailed me back the same day with confirmation of details we discussed. What efficiency and pleasantness!”

Helpful Report

Posted 6 years ago

Good morning, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Danielle receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“Quick and more than satisfactory response to queries I thought may not be resolvable. Thanks once again”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for your 5 star review and comments regarding our efficient Six Star Cruises team! We hope you have a wonderful cruise and thank you for booking with us!

Posted 6 years ago

“very knowledgeable went out of her way to accommodate us felt we could ask anything without feeling it was a problem .thank you Donna”

Helpful Report

Posted 6 years ago

Good Evening Janet Noakes, Thank you very much for your review and lovely comments regarding the service Donna provided. She is an asset to the Six Star team and we are delighted to hear you are happy with the service she provided. Have a wonderful cruise and thank you for booking.

Posted 6 years ago

“Spoke to keeley Degriffa today to pay final balance on cruise and ask few questions.keeley was so helpful nothing too much trouble have booked many cruises but Keeley at 6star went out of her way to help. Outstanding service. Also Stacey Williams who took our original booking was extremely helpful too and made sure we got our complimentary wine! Thanks Stacey we will enjoy it!”

Helpful Report

Posted 6 years ago

Good morning Canio, Thank you for your review. It is really important to us that we are providing the best possible service with each and every customer. We love it when everything goes to plan! I am so pleased that both Keeley and Stacey, did everything they could to ensure you would have the perfect holiday. Have a brilliant cruise and thank you for booking with us!

Posted 6 years ago

“Perfect service ....as always !”

Helpful Report

Posted 6 years ago

Good evening John, Thanks for your review! It's great to learn that we are continuing to impress you with our level of service. This is exactly how we want each and every customer to feel. Thank you for leaving us your feedback, it really means a lot. I hope you have a fantastic time on board!

Posted 6 years ago

“Always had super service from six star cruises. Would recommend them to future customers.”

Helpful Report

Posted 6 years ago

Good afternoon, Thanks for your review! I am really pleased to hear that we are continuing to impress you! It's great to hear that you'd recommend us following your experience too. We really appreciate your feedback so thank you for taking the time to send it! Have an amazing time on board and thank you for choosing Six Star Cruises.

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews