Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would only use Sixsta as Andrew looks after me throughout the whole process and helps make sure the flights hotels and cruise are all seamless. I think the value for a solo traveller like me is really good and the service is really excellent ! I would highly recommend them.”

Helpful Report

Posted 6 years ago

Dear Catherine, Thank you very much for your wonderful feedback. It's brilliant to hear that you are happy with the 5* service that you have received from Andrew at Six Star Cruises. We wish you a lovely time on your holiday!

Posted 6 years ago

“We are past clients of 6 Star Cruises but this is the first time we have been looked after by Stacey Williams. She has a great telephone manner and she showed an enthusiasm and happy approach to satisfying all of our travel needs. She is well versed in the different companies and knew exactly what info we needed before we booked. As this was our first trip to India, we were keen to take a pre-cruise land package and she was fully competent in knowing exactly what product she could recommend. She understood our requirements well. She responded extremely quickly to our emails and that impressed us too. Stacey is a credit to your Company. She creates a very professional image and impression. Well done Tracey”

Helpful Report

Posted 6 years ago

Hello Bryan Levy, Thank you very much for your feedback. It's fantastic to hear that you are pleased with the wonderful service that you have received from our concierge Stacey, who tailor made your package holiday to suit your needs. Thank you for choosing Six Star Cruises. We hope you have a fantastic holiday!

Posted 6 years ago

“Hannah Grey was excellent, thank you.”

Helpful Report

Posted 6 years ago

Dear Mr Terence Michael Jordan, Many thanks for taking the time to review the excellent service that you have received from our concierge Hannah Gray. Hannah is a fantastic member of our team and she will be very happy to read you lovely comments. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“Lyndsey saved our holiday when BA cancelled our flight. A combination of professionalism and persistence resulted in the best possible outcome in the circumstances. She worked with us to look beyond the obvious options and refused to give up. Her actions have gone a long way to restore our jaded opinion of Six Star Cruises and we will be asking for her to handle any further dealings we have with the Company.”

Helpful Report

Posted 6 years ago

Hello Martin, Thank you very much for your review and special mention to Lyndsey. She is an asset to the Six Star Team and this feedback will be sent to her line manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 6 years ago

“Hannah was very pleasant and Helpful. Made the experience much easier and gave some first hand information which is always good to Have.”

Helpful Report

Posted 6 years ago

Good Afternoon, Many thanks for your 5* review. It's wonderful to hear that you are happy with the pleasant and helpful service that Hannah has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“After 6 separate enquiries, I finally found a cruise that worked for us. Despite my previous deliberations and difficulties with personal arrangements, Katy Porter our Cruise Concierge remained focussed, professional, friendly and fun. The day I made the booking, one of Katy's colleagues handled the booking process as Katy was away and Laura was as delightful too. Having been a client for a number of years and booked in excess of 15 six star cruises, we totally rely on their wonderful spirited team of experts.”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Barlow, Thank you for your 5 star review and special mention to the wonderful Katy Porter! She is an asset to the Six Star team and will be delighted with these comments! Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“Very good and professional service.”

Helpful Report

Posted 6 years ago

Dear Mrs Annette Jacqueline Wells, Thank you very much for your excellent feedback. It's great to hear that you are happy with the service that you have received from ourselves. We hope you have a excellent time on your holiday. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Although we have traveled extensively, we have yet to decide on a cruise. After many conversations and deliberations regarding cruising, following a recommendation of Regent Seven Seas, we contacted Six Star Cruises. Our conversation with Stacey Williams of Six Star Cruises was the turning point on making a decision to try a cruise. Tracey was extremely personable, very professional and patient - subsequently, we have booked a cruise.”

Helpful Report

Posted 6 years ago

Good Evening Peter Cooper, Thank you so much for your 5* feedback. It's is wonderful to hear that you are happy with the professional and helpful service that Stacey Williams has provided you when assisting with your booking. We would like to thank you for choosing to booking with Six Star Cruises. We hope you have a brilliant time on your holiday!

Posted 6 years ago

“lovely and friendly sorted our booking very efficiently”

Helpful Report

Posted 6 years ago

Good Evening David Edmunds, Thank you so much for your feedback. It's fantastic to hear that you are pleased with the friendly service that you have received from Six Star Cruises. We hope you have a fantastic time on your holiday!

Posted 6 years ago

“I am delighted to say that the service I received from Estelle this afternoon was both professional and efficient. Estelle was very helpful and caring in assisting me with a request that I couldn't have asked for more. Thank you.”

Helpful Report

Posted 6 years ago

Hello Joyce, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful, professional and efficient service that Estelle has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“We were recommended to Six Star Cruises by a couple whose discerning, good taste we respected and where the husband had previously worked in a very senior position for a cruise line. So far, we have only just booked our holiday; we have yet to experience our cruise. However, the booking process was in all respects excellent. Our agent, Catherine Divan, could not have been more pleasant and helpful. She was clearly expert in all areas and swift, efficient and effective in securing the arrangements we wanted. It was also good to deal with someone so positive and congenial.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you very much for your excellent feedback. We are very pleased to hear that you are happy with the helpful and pleasant service that our concierge Catherine Divan has provided you, assisting with your booking in a effective and efficient manner. Thank you for choosing Six Star Cruises. We hope you have an excellent time on your holiday!

Posted 6 years ago

“Travelling alone and having never been on a cruise before I was a little nervous and unsure about what would be most suitable for me. Sandie was extremely patient, friendly and helpful and seemed to have all the time in the world to discuss my requirements. We eventually narrowed it down and she sent me a link to two cruises. Although I didn’t choose one of those, it did point me in the right direction on the website, which led to finding what I’m hoping will be my perfect cruise - the Mediterranean with Monaco F1 tickets (as I want some sunshine and I’m an F1 fan!). The ship, Crystal Serenity, looks fabulous with wonderful amenities so I booked two days later and can’t wait to sail!”

Helpful Report

Posted 6 years ago

Good Afternoon Miss Elizabeth Olivia Ryder, Thank you so much for your 5* feedback! It's very satisfying to hear your kind comments on the service that Sandie has provided you, helping to find a cruise to suit your preferences. Sandie is a very knowledgeable member of our team who will always go above and beyond to assist with her customers. We hope you enjoy your Mediterranean cruise and Monaco F1! We are sure you will have a wonderful time and we look forward to hearing your feedback!

Posted 6 years ago

“I received excellent customer service from Janet Cain today. She sorted my E pass with efficiency and courtesy.Thank you Janet and it's six stars from me!”

Helpful Report

Posted 6 years ago

Good Afternoon, Many thanks for taking the time to leave your wonderful feedback on the excellent service that Janet Cain has provided you. We hope you have a fantastic time on your holiday!

Posted 6 years ago

“Thank you to Stacey Williams for her assistance in booking our first cruise, she is professional, friendly, caring, passionate about her job and answered all questions we asked, Stacey has kept us up to date via email on any information needed and has also rang is back promptly. We would highly recommend Stacey. Cannot put 5 stars as will not let us, but would give Stacey 5 stars.”

Helpful Report

Posted 6 years ago

Thank you very much for your kind comments. It's fantastic to hear that you are pleased with the professional and helpful service that Stacey Williams has provided you, answering all of your questions to her best potential. Stacey will be very pleased to hear your kind comments. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Stacey Williams handled our recent cruise booking efficiently and professionally, always returning calls and emails promptly. I recommend her highly.”

Helpful Report

Posted 6 years ago

Hello Jill Anderson, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the efficient and professional service that Stacey Williams has provided. Thank you for choosing Six Star Cruises. We hope you have a fantastic time on your holiday!

Posted 6 years ago

“Catherine was Knowledgeable, patient and so friendly. Booking was a breeze”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you very much for your 5* comments. It's a pleasure to hear that you are happy with the knowledgeable, patient and friendly service that Catherine has provided you. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“Thank you Janet for answering my query so carefully and professionally. I don't think I'll need to contact you again. I'll certainly make sure to get you to organise my next cruise. Well done!”

Helpful Report

Posted 6 years ago

Hello Nancy, Thank you so much for choosing to book with Six Star Cruises and taking the time to review the wonderful service that Janet has provided you. Thank you for choosing Six Star Cruises. We hope you have an excellent time on your holiday!

Posted 6 years ago

“I spoke with Six Star Cruises this morning with some questions regarding our planned cruise, my call was answered very quickly and efficiently by Keeley Degriffa, she could not have been more helpful, a very good customer experience.”

Helpful Report

Posted 6 years ago

Thank you very much for your 5* comments. We are very pleased to hear that you are happy with the efficient and helpful service that our concierge Keeley Degriffa has provided you when assisting with your booking and answering your queries. Thank you for choosing Six Star Cruises. We hope you have a brilliant time on your cruise!

Posted 6 years ago

“My concierge Janet Cain went way above and beyond to listen to my queries and help resolve the issues!”

Helpful Report

Posted 6 years ago

Hello Mrs Margaret Bates, Thank you so much for your 5* feedback. We are very pleased to hear that you are happy with the service that our concierge Janet Cain has provided you going above and beyond to assist with your booking. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“Andy Freeman was very helpful and took a lot of time to explain everything regarding our Seabourn cruise and also make all the flights bookings which was a fantastic result - he says he is available for questions and will ring us prior to our departure - marvellous service”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for your 5 star review and special mention to Andy Freeman. We are so pleased to hear you are happy with the service you have received! Have a wonderful time on your cruise and thank you for choosing Six Star and we hope you enjoy your Seabourn cruise!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews