Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,389 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,389 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a cruise and paid deposit. Then found I couldn’t obtain reasonable travel insurance for the countries on itinerary. Phoned only two hours after booking to cancel. Told I would lose ALL of our deposit, or £250 if we booked another cruise with Regent. Frightened into booking alternative cruise with Regent. In the end, no deposit lost but a salutary experience. The concierge has been as helpful as she could have been. But, would not book through Six Star again. Also, they have not been willing to honour the ‘lowest price’ guarantee.”

Helpful Report

Posted 6 years ago

Thank you for your review, I am very sorry to hear that you are unhappy with Six Star cruises, we pride ourselves on delivering a remarkable experience however having read your comments it is clear you do not feel this is the case, therefore a thorough investigation is needed, I will contact you direct in this regard.

Posted 6 years ago

Helpful Report

Posted 6 years ago

Good Evening, Thank you for your feedback, I hope this reply finds you well. Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are sorry to hear that you were unable to attain a visa after booking your Regent Cruise. If you would like to contact us directly to discuss further please see our details as follows: PreTravelCustomerRelations@cruise118.com 0207 138 8302 We are in the office Monday to Friday from 9am. Customer Relations

Posted 6 years ago

“I have just booked my fifth cruise with Donna Worship and would not consider dealing with anyone else. She is so helpful, patient , knowledgable and nothing is to much trouble. Truly an asset to her company . Take my advice and ask for her , it will make spending all that money a pleasure. We are now booked for summer 2020 on Splendour”

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Posted 6 years ago

“Make sure when you call you ask for Donna Worship, she is truly a star. She is so knowledgable about the cruises , each company and is so patient as I always start off with a number of cruises I am interested in she provides quotes and information to help us narrow it down. I have booked for the fifth year running with her ( seven seas splendour summer 2020). She is a credit to her company.”

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Posted 6 years ago

Good morning, Thanks for your review! Wow. Thank you so much for your lovely words about one of our concierge's, Donna. I am so pleased to learn of the relationship you have built with her and what a great job she has done every time you've spoken. This is exactly the level of customer service we aim to provide. I will pass your kind words on to Donna and make sure she gets the recognition she deserves. Thanks for continuing to choose Six Star Cruises and have a wonderful time on board!

Posted 6 years ago

“Estelle was fantastic, very helpful and answered all my questions with an obvious knowledge of her subject. It was a real pleasure dealing with her today.”

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Posted 6 years ago

Good afternoon Geoff Walker, Thank you for your 5 star review. I am so pleased to learn how much Estelle impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board!

Posted 6 years ago

“Absolutely fantastic thank you Janet”

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Posted 6 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I just want to say a big thank you to Stacey for helping us book our first regent seven seas cruise. From the first call she was very friendly, approachable and most definitely not pushy. She was very knowledgeable about the cruise and answered all our questions and we felt we could ask her any concerns we had and they would be answered. We did have questions and she promptly replied to all emails. I look forward to our upcoming cruise and no doubt asking her more questions. The quote was competitive and we thought the customer service much better with Six star and Stacey assured us she would help us along the journey for booking dining and excursions etc. 😀 Sent from my iPhone”

Helpful Report

Posted 6 years ago

Good afternoon Kathryn, Thanks for leaving us your review. And thank you for your kind words regarding our sales concierge, Stacey. It sounds like Stacey, did everything in her power to ensure she found you the perfect holiday. I will make sure your comments are passed over, so Stacey receives the recognition she deserves. Thanks for booking with us and I hope you have a great time on board!

Posted 6 years ago

“Beth was lovely and very helpful”

Helpful Report

Posted 6 years ago

Dear John Knowles, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Beth has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“We initially booked 2 cruises with Six Star. Before we have even taken the first trip, they changed travel consultants with no notification to us. We eventually managed to find out who has taken over our account. This transition has been a nightmare with the new consultant being incompetent. As we are travelling in 10 days we have been trying to obtain our hotel and transfer vouchers. The consultant has been of no help at all. We are still without our vouchers and she still has not replied to our request to call us. Would appreciate a call from a Manager from Six Star Cruises and also for our account to be allocated to a competent advisor. Really annoyed and disappointed about the lack of service.”

Helpful Report

Posted 6 years ago

Thank you for your review, feedback good or bad is essential to help us identify areas where we need to improve. I am pleased to note that a manager has now resolved your complaint. Please be assured of our intention to deliver exceptional customer service every time.

Posted 6 years ago

“Always excellent customer service and prepared to go the extra mile.”

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Posted 6 years ago

Good morning D. Robb, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am really pleased to learn we are continuing to impress you. We hope to keep doing so in the future. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have used Six Star Cruises before and found them extremely helpful. I wouldn't hesitate to use them again and would recommend them to future travellers. Janet and Emma have been first class, nothing is too much trouble.”

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Posted 6 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am pleased to learn how much Emma and Janet impressed you. I will be sure to pass on your thanks. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We have always found Six Star Cruises very good. We are very happy with Andrew Whittle who has looked after our resent bookings extremely well and always answered any questions we Have had promptly and efficiently. We have always had good service from Six Star Cruises.”

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Posted 6 years ago

Good afternoon Margaret Hand, Thank you for taking the time to leave us your review. It’s amazing to hear what a great job Andrew did, finding you, your perfect holiday. We strive to give the best service possible and it sounds like your time with Andrew reflects this. I will make sure they receive the recognition they clearly deserve. Thanks for choosing Cruise 118 and I hope you have a fantastic time on board!

Posted 6 years ago

“This is my third time of booking a cruise with Six Star Cruises. I have always recieved the best price. Customer service is first class, My cruise concierge always goes above and beyond making sure everything goes smoothly. Once booked you just sit back and everything is done for you....Thankyou Andy for all your help and advice first class service as always....”

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Posted 6 years ago

Good afternoon Jan Taylor, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received today. It sounds like Andy did a wonderful job! Here at Six Star Cruises, it is really important to us, that we are connected to our customers so reviews like this mean the world to us. I will make sure Andy receives the recognition he deserves. Thanks for booking with us and thank you for your repeat custom! I hope you enjoy your holiday!

Posted 6 years ago

“Andy Freeman is very polite and friendly not at all pushy like some other companies I have dealt with. The deal he provided us with was well below what I had anticipated and he also booked our seats and speciality restaurant on board our cruse. Many thanks.”

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Posted 6 years ago

Good afternoon Mrs Thomas, Many thanks for taking the time to leave us a review! I am really pleased to learn Andy was able to help book your perfect holiday. It sounds like he did a wonderful job. We hope you have a fantastic time on board and thank you for choosing Six Star Cruises.

Posted 6 years ago

“Andy Freeman is an asset to Six Star Cruises. He is a real professional and a pleasure to deal with. The deal was better than anywhere else.”

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Posted 6 years ago

Hello Michael Jones, Firstly, thank you for your 5 star review on the service Andy Freeman provided you with - we agree, he is an asset to the Six Star team and works extremely hard. I will make sure these comments are passed to his manager. Thank you for booking, have a wonderful cruise!

Posted 6 years ago

“Excellent service from Estelle. My queries were quickly answered and I have been very impressed with how efficiently Six Star Cruises operate.”

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Posted 6 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Estelle for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“Stacey was very helpful in refining our cruise selection and explaining the flight and transfer options to us. She also got what we thought was a great price for the trip. I wouldn’t hesitate to recommend her services and those of her colleagues at Six Star Cruises who helped with our booking.”

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Posted 6 years ago

Good Afternoon Martin Sullivan, Thank you so much for your acknowledgement. It's wonderful to hear that you are pleased with the helpful and informative service that Stacey has provided you with. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Andrew Freeman did it again for us, brilliant service, we're getting used to this 6* treatment from six star cruises”

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Posted 6 years ago

Dear Alex Lindsay, Thank you very much for your excellent feedback. It's great to hear that you are happy with the service that you have received from Andrew Freeman. We hope you have a excellent time on your holiday. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Estelle from customer services took over our booking with regent seven seas, and we were more than pleased with the help and service she gave to us. Nothing was too much trouble, and her helpful and cheerful approach was a pleasure to deal with.”

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Posted 6 years ago

Good Afternoon Gillian G Thank you for your 5 star review and special mention to the wonderful Estelle! She is an asset to the Six Star team and will be delighted with these comments! Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“A very friendly chat with Stacey who was patient and discussed several options with us to ensure we booked exactly what we wanted. Thank you.”

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Posted 6 years ago

Good Afternoon Craig Scudder, Many thanks for your 5* review. It's wonderful to hear that you are happy with the pleasant and helpful service that Stacey has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,389 reviews