Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,388 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,388 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service ..as usual !....always knowledgeable and helpful”

Helpful Report

Posted 6 years ago

Good morning John, Thanks for your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thank you for choosing Six Star Cruises and I hope you have a wonderful time!

Posted 6 years ago

“Excellent service from Danielle”

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Posted 6 years ago

Good afternoon Iris Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with Danielle's service Thanks for choosing Six Star Cruises. Have a wonderful holiday!

Posted 6 years ago

“Thank you Danielle for your assurance today that all formalities have been completed. Thank you also for your understanding and efficiency.”

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Posted 6 years ago

Good afternoon Dom, Thank you for your 5 star review. I am so pleased to learn how much Danielle impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

Good morning Dom, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Danielle receives the recognition she deserves! Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“My agent Estelle went over and above her remit. She was charming, kind understanding and thorough in trying to resolve a difficult situation. She went out of her way to help me rebook a cruise after my sister and husband had to pull out of the cruise due to unforeseen circumstances. She also telephoned to clarify some issues when usually only emails are received.”

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Posted 6 years ago

Dear Carole, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Estelle has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“I booked two cruises last week with Stacey Williams who I found to be so knowledgeable, professional and extremely helpful. She took time to research questions and ensured we could put two cruises back-to-back and keep the same cabin to avoid repacking and moving cabins on changeover day. I was extremely happy with the booking process which was done efficiently and Stacey answered all of my questions.”

Helpful Report

Posted 6 years ago

Good afternoon Viv, Thank you for your 5 star review. I am so pleased to learn how much Stacey impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board!

Posted 6 years ago

“Have recently booked two cruises with Stacey Williams. I have found her to be helpful, efficient, reliable and knowledgeable. The price given was less that that available direct from Silversea, even when I was onboard Silver Spirit! Highly recommended - have previously booked a cruise through IMAGINE CRUISING-they are dire. Avoid at all costs.”

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Posted 6 years ago

Good evening, Thanks for your review. And thank you for your lovely words regarding our concierge Stacey. I am really pleased to learn she could find you your perfect holiday at a great price! I will make sure she receives the recognition she deserves. Have a fantastic cruise holiday and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Booked a cruise yesterday with the help of Laura whose knowledge and expertise made the whole process an enjoyable experience. Her help was not only professional but also very friendly”

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Posted 6 years ago

“Booked a cruise yesterday with the excellent help of LAURA. We received all the information and opinion to make booking a enjoyable experience. Laura was very friendly and helpful but also extremely professional.”

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Posted 6 years ago

Good evening Martin, Thanks for your review! I am really pleased to learn how much Laura impressed you recently! We love having Laura as part of the team and we love it when customers realise how brilliant she is too. I will make sure she receives the recognition she deserves. Thank you for choosing Six Star Cruises and I hope you have a wonderful time!

Posted 6 years ago

“Informative conversation with Stacey who helped me to book a cruise providing insight into location, accomodation and general logistics. She made the whole process very easy and it was a very good experience. I believe that Six Star have put together a package that meets my requirements at a price that I feel feel as though I couldn't have improved upon.”

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Posted 6 years ago

Good afternoon, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing Six Star Have a wonderful holiday!

Posted 6 years ago

“Stacey did a great job in helping me navigate through all the options of our booking. She was friendly, knowledgeable and very efficient.”

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Posted 6 years ago

Good afternoon, Thank you for your 5 star review. I am so pleased to learn how much Stacey impressed you. Customer feedback means the world to us so thank you for taking the time to send it!

Posted 6 years ago

“Estelle Peachey was very helpful and patient. A delight to deal with Thank you”

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Posted 6 years ago

Good afternoon, Thank you for your 5 star review. I am so pleased to learn how much Estelle impressed you. Customer feedback means the world to us so thank you for taking the time to send it!

Posted 6 years ago

“Rachel was very friendly and helpful. She answered all my questions and put my mind at rest. Excellent service.”

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Posted 6 years ago

Good afternoon Cyril, Thank you for your review. And thank you for your kind words regarding our concierge Rachel. It sounds like she did a fantastic job! I will make sure she receives the recognition she deserves. Have a wonderful cruise holiday and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I was so relieved to have my queries answered so calmly and patiently by Janet Cain. She has dealt with all my questions so I can look forward to my trip at Christmas”

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Posted 6 years ago

Good Afternoon B Dimmock, Many thanks for your 5* review. It's wonderful to hear that you are happy with the pleasant and helpful service that Janet has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Emma Gray gave us a great deal and was very quick and prompt in booking our Oceania cabin. We always receive excellent service through Emma and she is a credit to the company.”

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Posted 6 years ago

Good Afternoon Ray Coulson Thank you for your 5 star review and special mention to the wonderful Emma Gray! She is an asset to the Six Star team and will be delighted with these comments! Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“Janet Cain dealt with my enquiries very professionally and was polite and easy to talk to.”

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Posted 6 years ago

Dear Gaynor Ryan, Thank you very much for your excellent feedback. It's great to hear that you are happy with the service that you have received from Janet. We hope you have a excellent time on your holiday. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“Janet Cain was very helpful and answered all my queries.”

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Posted 6 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Janet Cain for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“You would not believe the stress and inconvenience we have had to undergo during our recent holiday as a result of booking through Six Star Cruises. To our dismay 75% of the excursions arranged on our behalf in 2019 by Six Star Cruises have failed to show up. Our most recent cruise was also blighted by misadvice given to us by various Six Star Cruises concierges concerning our disembarkation arrangements. It also became apparent to us that while trying to sort this latest mess out, that the Customer Relations Department at Six Star Cruises is under resourced. Whilst 'phoning the Customer Relations Department from over five thousand miles away we were put on hold for up to half an hour before the music stopped and our call dealt with (but not the problem). To our cost and inconvenience we have found the service from Six Star Cruises to be unreliable.”

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Posted 6 years ago

Thank you for your review, feedback good or bad is essential to help us identify areas where we need to improve. I am pleased to note that we have now resolved your complaint. Please be assured of our intention to deliver exceptional customer service every time.

Posted 6 years ago

“Janet Cain was very helpful and very easy to deal with. She sorted out my queries very professionally”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star feedback and special mention to Janet for her excellent service. We hope you have an amazing cruise and thank you once again for booking.

Posted 6 years ago

“This is the first time we have booked through six star cruises after being recommended by my sister.I was not disappointed Andrew Freeman was excellent,his attention to detail and patience was much appreciate.We will certainly contact Andrew again when we look to book another cruise.”

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Posted 6 years ago

Good Afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am really pleased to learn we are continuing to impress you. We hope to keep doing so in the future. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Have used this company on several occasions and always been extremely happy with the service. However, the wheels seem to have come off! I emailed on 8th November regarding flights for a cruise in 2020 that has been fully paid for, and got a standard 'out of office' reply from the concierge. No problem there. Except I have subsequently emailed twice, and left a voice message for the concierge to call me ..... still waiting for a response. Not what I expect for an £11k cruise. If the concierge is unable to respond then someone else should be doing so on her behalf.”

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Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,388 reviews