Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just worked with Janet who provided an excellent service when paying our final balance for our cruise in Feb 2020”

Helpful Report

Posted 6 years ago

Good afternoon Mike, Thank you for taking the time to leave us your review! I am really pleased to learn how impressed you are with Janet's service today. I bet you can't wait to get on board now the balance has cleared! You can really look forward to the holiday with that taken care of and I am glad Janet could make that a care-free experience for you. I wish you the best time on board and thank you for choosing Six Star Cruises!

Posted 6 years ago

“Note, no comment from sixstar regarding my review....”

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Posted 6 years ago

“Janet Cain provided excellent assistance when on paying the balance of our cruise on Eclipse (in March) the other day I had a number of questions and uncertainties which for me required clarification. Janet took me through each aspect of our itinerary in appropriate detail and at the end of our conversation I was left feeling secure in the knowledge that all I wanted to ask had been addressed with great clarity for which I am most appreciative.”

Helpful Report

Posted 6 years ago

Good morning David, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received today. It sounds like Janet did a wonderful job! Here at Six Star Cruises, it is really important that we are connected to our customers so reviews like this mean the world to us. I will make sure Janet receives the recognition she deserves. Thanks for booking with us and I hope you enjoy your holiday!

Posted 6 years ago

“We have used several companies in booking our cruises. The last two cruises we have bad experiences mainly being sold incorrect information. However, we have had excellent service by Sandie Collier when booking our last cruise. She helped us and is very aware of the customer‘s needs. In fact in future we will ask her to book our cruises because she is indeed very helpful.”

Helpful Report

Posted 6 years ago

Good morning Dilys and Alex, Thank you for your review. It is really important to us that we are providing the best possible service with each and every customer. We love it when everything goes to plan! I am so pleased that Sandie did everything she could to ensure she was booking your perfect holiday. Have a brilliant cruise and thank you for booking with Six Star Cruises!

Posted 6 years ago

“Responded quickly and concisely to my query. Outcome was very satisfactory”

Helpful Report

Posted 6 years ago

Good Evening Dr Ceri Lloyd, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. Thank you for booking with us and I hope you have the best time on board!

Posted 6 years ago

“Very friendly, efficient and willing to give extra advice and help every time. Today Janet was excellent and also she had a good sense of humour, really nice to work with whilst paying the balance for our forthcoming cruise. Always an excellent company.”

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Posted 6 years ago

“cannot be trusted”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for your feedback, we are sorry to hear you feel this way. If you would like to contact us on 0207 138 8302 our customer relations team will be more than happy to assist and gain more insight to your review. We look forward to hearing from you.

Posted 6 years ago

“Booked a cruise and paid deposit. Then found I couldn’t obtain reasonable travel insurance for the countries on itinerary. Phoned only two hours after booking to cancel. Told I would lose ALL of our deposit, or £250 if we booked another cruise with Regent. Frightened into booking alternative cruise with Regent. In the end, no deposit lost but a salutary experience. The concierge has been as helpful as she could have been. But, would not book through Six Star again. Also, they have not been willing to honour the ‘lowest price’ guarantee.”

Helpful Report

Posted 6 years ago

Thank you for your review, I am very sorry to hear that you are unhappy with Six Star cruises, we pride ourselves on delivering a remarkable experience however having read your comments it is clear you do not feel this is the case, therefore a thorough investigation is needed, I will contact you direct in this regard.

Posted 6 years ago

Helpful Report

Posted 6 years ago

Good Evening, Thank you for your feedback, I hope this reply finds you well. Here at Cruise 118 we strive to give the best possible service and appreciate your feedback. We are sorry to hear that you were unable to attain a visa after booking your Regent Cruise. If you would like to contact us directly to discuss further please see our details as follows: PreTravelCustomerRelations@cruise118.com 0207 138 8302 We are in the office Monday to Friday from 9am. Customer Relations

Posted 6 years ago

“I have just booked my fifth cruise with Donna Worship and would not consider dealing with anyone else. She is so helpful, patient , knowledgable and nothing is to much trouble. Truly an asset to her company . Take my advice and ask for her , it will make spending all that money a pleasure. We are now booked for summer 2020 on Splendour”

Helpful Report

Posted 6 years ago

“Make sure when you call you ask for Donna Worship, she is truly a star. She is so knowledgable about the cruises , each company and is so patient as I always start off with a number of cruises I am interested in she provides quotes and information to help us narrow it down. I have booked for the fifth year running with her ( seven seas splendour summer 2020). She is a credit to her company.”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your review! Wow. Thank you so much for your lovely words about one of our concierge's, Donna. I am so pleased to learn of the relationship you have built with her and what a great job she has done every time you've spoken. This is exactly the level of customer service we aim to provide. I will pass your kind words on to Donna and make sure she gets the recognition she deserves. Thanks for continuing to choose Six Star Cruises and have a wonderful time on board!

Posted 6 years ago

“Estelle was fantastic, very helpful and answered all my questions with an obvious knowledge of her subject. It was a real pleasure dealing with her today.”

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Posted 6 years ago

Good afternoon Geoff Walker, Thank you for your 5 star review. I am so pleased to learn how much Estelle impressed you. Customer feedback means the world to us so thank you for taking the time to send it! I hope you have a wonderful time on board!

Posted 6 years ago

“Absolutely fantastic thank you Janet”

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Posted 6 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I just want to say a big thank you to Stacey for helping us book our first regent seven seas cruise. From the first call she was very friendly, approachable and most definitely not pushy. She was very knowledgeable about the cruise and answered all our questions and we felt we could ask her any concerns we had and they would be answered. We did have questions and she promptly replied to all emails. I look forward to our upcoming cruise and no doubt asking her more questions. The quote was competitive and we thought the customer service much better with Six star and Stacey assured us she would help us along the journey for booking dining and excursions etc. 😀 Sent from my iPhone”

Helpful Report

Posted 6 years ago

Good afternoon Kathryn, Thanks for leaving us your review. And thank you for your kind words regarding our sales concierge, Stacey. It sounds like Stacey, did everything in her power to ensure she found you the perfect holiday. I will make sure your comments are passed over, so Stacey receives the recognition she deserves. Thanks for booking with us and I hope you have a great time on board!

Posted 6 years ago

“Beth was lovely and very helpful”

Helpful Report

Posted 6 years ago

Dear John Knowles, Thank you so much for your lovely feedback. It's a pleasure to hear that you are pleased with the lovely and helpful service that Beth has provided you. We hope you have a lovely time on your holiday!

Posted 6 years ago

“We initially booked 2 cruises with Six Star. Before we have even taken the first trip, they changed travel consultants with no notification to us. We eventually managed to find out who has taken over our account. This transition has been a nightmare with the new consultant being incompetent. As we are travelling in 10 days we have been trying to obtain our hotel and transfer vouchers. The consultant has been of no help at all. We are still without our vouchers and she still has not replied to our request to call us. Would appreciate a call from a Manager from Six Star Cruises and also for our account to be allocated to a competent advisor. Really annoyed and disappointed about the lack of service.”

Helpful Report

Posted 6 years ago

Thank you for your review, feedback good or bad is essential to help us identify areas where we need to improve. I am pleased to note that a manager has now resolved your complaint. Please be assured of our intention to deliver exceptional customer service every time.

Posted 6 years ago

“Always excellent customer service and prepared to go the extra mile.”

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Posted 6 years ago

Good morning D. Robb, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am really pleased to learn we are continuing to impress you. We hope to keep doing so in the future. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have used Six Star Cruises before and found them extremely helpful. I wouldn't hesitate to use them again and would recommend them to future travellers. Janet and Emma have been first class, nothing is too much trouble.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I am pleased to learn how much Emma and Janet impressed you. I will be sure to pass on your thanks. I hope you have a wonderful cruise and thank you for choosing Six Star Cruises!

Posted 6 years ago

“We have always found Six Star Cruises very good. We are very happy with Andrew Whittle who has looked after our resent bookings extremely well and always answered any questions we Have had promptly and efficiently. We have always had good service from Six Star Cruises.”

Helpful Report

Posted 6 years ago

Good afternoon Margaret Hand, Thank you for taking the time to leave us your review. It’s amazing to hear what a great job Andrew did, finding you, your perfect holiday. We strive to give the best service possible and it sounds like your time with Andrew reflects this. I will make sure they receive the recognition they clearly deserve. Thanks for choosing Cruise 118 and I hope you have a fantastic time on board!

Posted 6 years ago

“This is my third time of booking a cruise with Six Star Cruises. I have always recieved the best price. Customer service is first class, My cruise concierge always goes above and beyond making sure everything goes smoothly. Once booked you just sit back and everything is done for you....Thankyou Andy for all your help and advice first class service as always....”

Helpful Report

Posted 6 years ago

Good afternoon Jan Taylor, Thank you so much for taking the time to leave us a review. I am really pleased to learn how impressed you were with service you received today. It sounds like Andy did a wonderful job! Here at Six Star Cruises, it is really important to us, that we are connected to our customers so reviews like this mean the world to us. I will make sure Andy receives the recognition he deserves. Thanks for booking with us and thank you for your repeat custom! I hope you enjoy your holiday!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews