Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were recommended by friends to book with Six Star cruises and were delighted by the friendly, efficient service from Stacey Williams and by the keen price for our chosen cruise.”

Helpful Report

Posted 6 years ago

Good Evening Eileen Aldwinckle, Thank you so much for your 5* feedback. It's a pleasure to hear that you are happy with the friendly and efficient service that Stacey Williams has provided you. Stacey is a credit to our team and she will be very pleased to hear your kind comments. We hope you have a fantastic time on your holiday! Thank you choosing Six Star Cruises.

Posted 6 years ago

“The consultant I spoke with, Estelle Peachey, was extremely helpful. She answered my queries although she had not been the consultant in charge of my booking.”

Helpful Report

Posted 6 years ago

Hello Margaret, Hello Mr Allan Michael Williams, Thank you for your feedback. It's great to hear that you are pleased with the helpful and kind service that our concierges have provided you when assisting with your booking. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“I have spoken to Stacey Williams a number of times over the last year. I have found her to be very polite, helpful and very knowledgeable.”

Helpful Report

Posted 6 years ago

Good Evening Domenico Mansi, Thank you for taking the time to not only review Six Star Cruises but for your special mention to Stacey Williams. She is an asset to the Six Star team and will be thrilled with these comments. Have a wonderful cruise and thank you very much for booking with us!

Posted 6 years ago

“Really professional and helpful service from Janet and Sue. They made it easy to book our river cruise and also helped with parking at the airport. Would definitely recommend.”

Helpful Report

Posted 6 years ago

Good Morning Brian, Thank you very much for your wonderful review and special mentions to both Janet and Sue. They are both assets to the River Voyages team and will be thrilled with these comments. Have a wonderful cruise and thank you once again for booking.

Posted 6 years ago

“Donna was extremely helpful and responsive, as we modified our initial thoughts on booking to suit our needs and the revised flight times. We have used other companies in the past to book our cruises and found Six Star Cruises very professional at a competitive price.”

Helpful Report

Posted 6 years ago

Thank you so much Barry for your acknowledgement. It's wonderful to hear that you are pleased with the helpful, efficient and informative service that Donna has provided you. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“Helpful,charming when selling my my cruise on star Clipper.However,when we arrived in Rome to find no booking for our 2 nights,problems started. I had to ring,repeatedly to push them to secure us alternative hotel.Then , despite repeatedly reminding them, transfer to boat failed to arrive. On return,several tedious and argumentative phone calls were needed before they agreed to refund me around £200 in actual expense, excluding ruined pre- cruise stay in Rome and hours spent on phone trying to get a responsible person to care.”

Helpful Report

Posted 6 years ago

Thank you for your review. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are profusely sorry for the problem you incurred on arrival at your hotel in Rome. I would like to assure you that this is not indicative of the service we usually offer as we were let down by our supplier. I am sorry that you feel you had to call us repeatedly to secure an alternative hotel. I can assure you that we did everything possible to re arrange your hotel once we were informed of the situation. Before booking an alternative room we had to establish that the original hotel did not have a reservation. These things can take time and I appreciate how stressful this situation must have been. I am glad that we secured you a new hotel room after an hour and a half. We take all complaints seriously and a full investigation was launched and after our initial offer your case was referred to senior management to escalate your complaint. I am pleased that we have been able to come to an amicable outcome and we look forward to booking your next cruise. Kind Regards Customer Relations Executive

Posted 6 years ago

“Have had a really good experience booking our holiday with six star. Andrew Whittle was very thorough with the planning of our cruise and stay holiday putting togetherthe perfect holiday for us. Today I spoke to Janet as I had a query about when I would receive the tickets,she was so helpful by running through the itenery and even tried to get me a cabin upgrade. Thank you Andrew and Janet for a really professional and reasuring holiday booking service.”

Helpful Report

Posted 6 years ago

Thank you very much for your kind comments. It's fantastic to hear that you are pleased with the professional and helpful service that Andrew and Janet has provided you, answering all of your questions to their best potential. Andrew and Janet will be very pleased to hear your kind comments. We hope you have a lovely time on your holiday!

Posted 6 years ago

“A good schedule of quality cruises with some great bargains to be found. Very friendly approachable consultants.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Nigel Howard Hopwood, Thank you for your 5 star review regarding the service from our concierges here at Six Star Cruises. Thank you very much for booking with us again, we hope you have an amazing cruise!

Posted 6 years ago

“It’s all about the staff and we have been very lucky to have had Emma guiding us through the process again, her knowledge and advice is always spot on a real professional with a passion for her job and clients., well done again for making the process as painless and informative as always six stars for six star staff.....”

Helpful Report

Posted 6 years ago

Good Afternoon, Many thanks for your 5* review. It's wonderful to hear that you are happy with the pleasant and helpful service that Emma has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“Katy was extremely pleasant, helpful and efficient in helping us to secure the booking we wanted. Thank you Katy!”

Helpful Report

Posted 6 years ago

Hello Susan Howard, Thank you very much for your review and special mention to Katy. She is an asset to the Six Star Team and this feedback will be sent to her line manager. Thank you for booking with Six Star, we hope you have a wonderful time on your sailing!

Posted 6 years ago

“Excellent website. Excellent cruise concierge.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your 5 star review and kind words regarding the service you have received from us. Thank you for booking, we hope you have an amazing cruise!

Posted 6 years ago

“Crisp and professional experience”

Helpful Report

Posted 6 years ago

Thank you for your 5* feedback. We are very pleased to hear that you are happy with the professional service that you have received from ourselves. We hope you have a wonderful time on your holiday! Thank you for choosing Six Star Cruises!

Posted 6 years ago

“This is the 3rd time we have booked with six star cruises and they seem to know just what suits you and manages always to get a better price. We have travelled on Regent seven Seas and Azamara and have always recieved good customer service from the concierge that has been assigned to us.”

Helpful Report

Posted 6 years ago

Hello Mr Allan Michael Williams, Thank you for your feedback. It's great to hear that you are pleased with the helpful and kind service that our concierges have provided you when assisting with your booking. Thank you for choosing Six Star Cruises!

Posted 6 years ago

“As usual, excellent, efficient, friendly service.”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for your 5 star review and feedback regarding our efficient concierge. Here at Six Star, all of our cruise concierge are trained to the highest standard so we are pleased you are happy with the service they provided. We hope you have a wonderful cruise!

Posted 6 years ago

“As usual,”

Helpful Report

Posted 6 years ago

Hello, Thank you very much for your review and comments regarding the service you received from us. Have a wonderful cruise with us!

Posted 6 years ago

“We originally booked a cruise and add ons with your booker called Donna Worsnip in January this your for a cruise in February 2020. We did all the work ourselves and told her exactly what we wanted. Which hotels, which rooms, business class flights etc. This was all agreed a package was given to us and we were then told certain elements cannot be booked as they weren’t on sale yet but would be booked as and when they became available. After a lot of pressure from ourselves the flights were eventually booked recently. Also again with persistent asking two hotels have been booked. However the main one we asked for is not available to you with your bookers. I have looked on cheap websites and it is now sold out to them so we could only go direct to the hotel at their prices as they do seem to have a few rooms available. Why should we be doing this and why has this not been dealt with. Other cruise companies are selling these hotels as part of their packages. Please can this be dealt with immediately. It is very stressful dealing with what was supposed to be a great holiday.”

Helpful Report

Posted 6 years ago

Thank you for your review. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I understand your frustration in reference to your booking and I apologise that we cannot secure a room at your required hotel. We book through several suppliers and not directly with hotels. This ensures we receive the best prices possible and often our suppliers have an allocation of rooms. The particular hotel you have requested is very popular and due to the uniqueness and popularity can be difficult to book. There are very few alternative hotels in this area hence the difficulty in finding a room. We are sorry that you have booked this hotel directly and would like to assure you that had we been able to secure a room we would have done so. I hope that despite this issue you have a wonderful holiday. Kind Regards Customer Relations Executive

Posted 6 years ago

“laura was very knowledgable and very helpful.”

Helpful Report

Posted 6 years ago

Hello Mrs Sara Silvani Field, Thank you for your 5 star review and special mention to the helpful laura . She is an extremely helpful member of the team and this feedback will be sent to her manager. Thank you for booking with us again, we look forward to hearing from you in the near future.

Posted 6 years ago

“My local concierge Andrew quoted for cruise I was interested in, this was not an easy enquiry because it was for 3 travellers in 2 cabins flying premium economy and flying into Dubai and out of Athens. Andrew followed up his quote without being too intrusive we booked our cruise with him.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Charles David Shelley, Thank you so much for your review. It's a pleasure to hear that you are happy with the wonderful service and attention to detail that Andrew has provided you. He is an asset to the Six Star Cruises team and will be delighted with these comments. Have a lovely time on your cruise!

Posted 6 years ago

“Laura was excellent,helping me at every stage,advising me on every aspect of the different cabins.”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Rosemary Leontia Reynolds, Thank you for this amazing review on the brilliant Laura. She has been a part of the Six Star team for a while and is a real asset. Please rest assure that her manager will be made aware of this wonderful review! Have a fabulous cruise!

Posted 6 years ago

“Helpful staff who guided me through every stage of the booking plus gave invaluable tips and advice on how to get the most from our trip”

Helpful Report

Posted 6 years ago

Mrs Shirley Ann Knights, Thank you for your feedback. We are very pleased to hear that you are happy with the first class service that you have received from Six Star Cruises. We hope you have a fantastic holiday!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews