Name: Sharps Bedrooms
Rating: 3.96

“The worst service I have ever received. We ordered a fitted wardrobe and the builder messed up the build and walked out during the fit. Customer service was terrible. I work a full job so asked them to help me out and get a new builder in to look later in the day as I had left work early twice and could no longer get out. They pretended to try but in the end, my partner had to take 1/2 a day off work. Then they promised to find a builder to come in but customer service just leave work and don't bother to reply or help even when they say they will get back to you that evening. They are very quick to take your money but not so quick when problems arise”

Helpful Report

Posted 9 years ago

“Had a sharps designer come to our house to measure up for a quote nearly 3 weeks ago and have heard nothing since. When booking the visit we were advised that the designer would.measure up and discuss options with us that evening. He arrived took measurements and left saying he would draw up plans and be in touch in a few days but still nothing. I feel this has been a complete waste of our time especially as we have been working to very tight time schedules to get this finished in time for our babies arrival. We expected a lot more from Sharps and would not recommend.”

Helpful Report

Posted 9 years ago

“Unfortunately I had major issues with Sharps Design visit was great but it fell apart after that, It was a £15,000.00 job so they wanted a big deposit and nearly all the money before work started. After my design visit I had a surveyor come do his bit, However there were issues with the designer work and it all had to be redesigned causing delays. 1: My fitting date was set back twice so I had to reschedule all my plans to ensure I was at home. 2: They fitted the wrong draws in the dressing room and nothing matched the plans, I had to spend hours on the phone to try get them to sort it out. 3: my cupboard doors were not cut straight and the fitter had to reorder them causing more delays where I had to be home They do not have dimensions on the drawings so you actually don't know what you getting as my home office looks like a kinder garden toy set 4: They sent damaged table tops causing more delays 5: They tried to fit book shelves half way up the wall rather than totally fitting them all the way up as per plans 6: They also left the property like a bomb site and I was told it was my responsibility to clean up by Emma Atkins from Sharps customer service, They they agreed to come and remove the remaining junk they left, However I was told that I had to remove it out of the property first because of health and safety, I then told them what about if I injure myself on they stuff? So they agreed to remove it. 7: In total I had to spend 8 extra days at home because of them thats 2 week lost earnings and holiday down the drain. I have never dealt with such a terrible company”

Helpful Report

Posted 9 years ago

“Materials delivered at 7 in the morning woke all my neighbors up after we agreed a after 8 delivery. Panels damaged so had to take another day off work as went a day over. Noticed gaps in joins not filled and no caps on screws have phoned customer service twice over 3 weeks to get job finished still no one has contacted me. Wanted another 2 rooms done but will be getting different company to do now. Shame as would be good wardrobes if finished.”

Helpful Report

Posted 9 years ago

“What went right? I have two lovely hanging areas! The shelving is a different matter which is L shaped 200mm by 420mm at narrowest, 440mm by 300mm at widest - I don't have L shaped clothes. I have bought boxes and baskets to try to utilise the space effectively with little success. All I want is a square! The designer assured me no wasted or inaccessible space (I explained our previous wardrobes had blanking at each end and above) I trusted him to advise me on a design that would achieve maximum storage but that is not the case. The bedroom was designed to maximise access for my husband who has a progressive illness. On paper it looked ok! The surveyor however changed the size of drawer units as the handles I had chosen with designer would not fit on 300mm units and also advised me of a wide top on wardrobes but assured me there would be good access through the wardrobes. The tops of the drawers are actually 250mm wider than stated on the drawings similarly the top of the tall boy unit 825mm not 800mm as on drawing. To accommodate this restricted access for my husband the tall boy unit is placed closer to the wardrobe allowing only the width of door opening. My husband cannot access this wardrobe but with a hundred and sixty degree hinge this problem would be resolved. Having spent just under £5,000 I have to ask does Sharps care? Having read through the numerous complaints I conclude they do not!”

Helpful Report

Posted 9 years ago

“Game to my flat to measure for a wardrobe They ruin my carpet and try to call and complaint to the person Who was responsible but he refuse to call back Stay away!!!”

Helpful Report

Posted 9 years ago

“DONT SIGN ANY FORM WITHOUT COMMENTING ON THE BOTTOM!!! The worst carpenter I have ever used was initially sent, Sharp had to send another carpenter to take out day 1 work the 1st carpenter started. New carpenter was sent to take out and start the job again. My very expensive polished floors were damaged as no floor protection was used when I specifically requested that they need to be careful not to damage the floors! I made a complaint that was ignored several times. They sent an independent floor repairer who advised that all the room floor and the connecting en-suite would have to be re sanded. I SIGNED A FORM to say that I was happy with the minor repairs carried out but the advice given was that they would have to come back to sand the floors. I advised that I would speak to Sharps bedrooms to discuss and that the French polisher would write a report to advise them accordingly. This was never done even though I called and requested them to send the report. Sharp bedrooms have now left me damaged floors costing me approx £4,000/£5000 in floor repairs. The Sharp Manager Does not return my calls to deal with my complaint. I am very disappointed with the service and that I asked for fitted wardrobes not damaged floors and they have refused to compensate me for the damage!? Or deal with the complaint in the correct manner?! I am still waiting for them to come back to me.”

Helpful Report

Posted 9 years ago

“I would advise nobody to buy anything from Sharps we have paid £6,000 for a walk in Wardrobe and we have found them to be unbelievable they should sack the work force in the packing factory they would appear to be total morons. Who knows perhaps in the next few weeks we will have what we've paid for.”

Helpful Report

Posted 9 years ago

“I purchased fitted wardrobe set from Sharps. The fitting was very bad and unprofessional. When we called the company to fix the doors that were coming off from the hinges they sent someone who did a very bad quality work. I spent nearly 3 thousand pounds on a wardrobe that has fallen apart after 2 days. Sharps were unhelpful and the quality of work was extremely poor. I would never recommand the company to anyone. A complete rip off for the price. Very disappointed as I had saved the money for a holiday but instead thought I will treat my children to a nice wardrobe but instead I am left with a wardrobe that is falling apart.”

Helpful Report

Posted 9 years ago

“Expensive and and just good for firewood when the vinyl doors delaminate - and they will!”

Helpful Report

Posted 9 years ago

“Back on the 16th January we booked an appointment for someone from Sharps to give us a quote for a fitted wardrobe and they came on the 20th January in the evening which was great. We were happy with the quote and gave the go ahead that night. We had some issues with the finance paperwork as my wife was paying but I had initially been put down as lead customer. However even with this it should not of taken them until towards the end of February to get a date booked in and unbelievably the woman sorting it booked the appointment and didn't tell me! It was only when I called to find out what the hell was going on that I was told it was already sorted for Monday 21st March (2 months after original appointment). The parts were delivered on the Friday before but the 2 delivery men wouldn't take one of the large parts upstairs because they gave up saying they couldn't do it. When it came to the fitting I didn't realise that it was just 1 person so I had to end up helping him take the piece of wood upstairs. I'm not the strongest person but we managed it. Clearly the delivery drivers are lazy and weren't exactly careful with the pieces either. I had to take time off on the morning off the fitting and my wife did for the afternoon but straight away there was an issue because one of the doors was wrong and there was a shelf missing. The fitter apologised on the companies behalf and did as much as he could. He let the company know straight away and said I would likely get a call the next day. The next day came and in the end I called at lunchtime and was told they were still looking for a fitter to finish the job but would call me back once sorted. I called them back at 4:10pm as I still hadn't heard and then was called back at 4:30pm with a result. If this had been my customer service call centre I would expect a phone call to the customer in the morning with an apology and to actually give a s**t which clearly Sharps don't. The final fitting was eventually booked for the Thursday at 4:15pm so again I took some time back and got back home in time. I didn't get a call till 4:45pm from the fitter (a different one from before) saying his car was still in the garage getting a clutch and so he couldn't come over! I couldn't believe it as this was more time wasted and he must have know sooner that there would be an issue. To his credit he offered to come over on Easter Saturday to sort it but due to my own family commitments we booked it for the following Monday. It should also be said that Sharps will leave the excess material dumped next to the side of your house (something I wasn't told about beforehand). I raised a complaint about the extra time this took and the incompetence of their staff on the 30th March speaking to Helen over the phone. She told me to put everything into an email and send it to her, which I did. I got no response or confirmation from her so I called on the 1st April and was wold she would call me back which she didn't so I emailed again that night seeking a response. Nearly 2 weeks later I got a call from someone wanting to check the wardrobes as I had also mentioned about the scuffs left by the delivery men on the panels but as it had been so long my wife had already sorted it. I had still had no response from Helen to my emails so I emailed her again. I should point out whenever I spoke to her she confirmed she was indeed getting my emails so clearly couldn't be arsed to reply. It still haven't heard back from her and am not sure what to do. I am going to try one more time to get a response to my complaint against the company as I really don't want to have to stop my direct debit and go down that route. Sharps bedrooms make decent products but the vast majority of the people there seem to let them down. Badly. I will update this review as required. Nick”

Helpful Report

Posted 9 years ago

“I got my bedroom by sharps a few months ago. The designer was ok. The fitter was good but general service was rubbish. When paying so much for something any business should provide excellent customers service. I had a number of issue: All the rubbish from fitting was left in my front garden Delivery men damaged my door frame and door when bringing in stuff. They tried forcing a long piece of wood up a bend and after being unsuccessful left it down stairs, which me and my two children had to lift through the first floor window. When calling sharps and sending pictures of damage was told that the delivery company was separate and I needed to contact them. I never got reply to emails I sent or received call backs after leaving messages. Handles to wardrobes were fitted in the wrong place as the designer was not clear with the drawing. I decided to leave this as it was too much effort and like pushing an elephant up a hill. I was compensated I think £50, for putting 5 handles on wrong which is a joke as the bedroom cost me around 4K for a five door and dressing table. And sharps would had needed to replace 5 doors if I choose to have this corrected. Even getting the money was a constant battle. No after sales calls or inspection was made. The service is disgusting Avoid!!”

Helpful Report

Posted 9 years ago

“Are you considering having a bedroom installed by Sharps? If so, I would strongly advise that you reconsider. The product is thinly laminated M.D.F at solid Oak prices (not a piece of wood in sight). I would suggest that you engage a self-employed artisan or even purchase from B&Q, it's bound to be cheaper. Customer service is truly appalling, with numerous promises made after consultation and none of them kept. Delivery was supposed to be made after protective sheets were placed on the floor, staircase etc.Delivery day arrived pouring with rain, two delivery men with wet dirty boots then proceeded to walk over carpets ,wooden floors and stair carpets.With little or no intention of placing protective coverings in our home, after requesting ,minimal cover was placed on the stairs.Grit from their boots were walked into our home and marks on the wall were left after delivery ,and a more ungracious pair of delivery men as you would wish NOT to meet ,left. Pieces were missing once installation was started.A Sharps delivery man arrived the day after ,delivering the missing pieces,then had to use our phone (at our expense) to contact Head Office and a supply department. The drive was left full of bags of detritius and off cuts for several days after installation was completed. Sharps, smoke and mirror trick is that they expect you to pay a King's ransom for the product .And in my opinion,if they can get away with it ,hope that you'll be responsible for getting rid of their rubbish ,at your own expense . The only exception and good thing about the entire experience was that the Polish fitter was hard working,polite,courteous and pleasant to have in your home. Needless to say he was self employed and only sub -contracting to Sharps. To conclude Sharps,in my opinion are an appalling firm, and provide customers with a third rate customer service.They're only interested in your money and they're promises are next to worthless. The staff should be truly ashamed of their cavalier approach and empty promises.They provide in my opinion a shoddy ,shoddy service. If I could award a NO STAR rating (with exception to the excellent fitter) ,I would.”

Helpful Report

Posted 9 years ago

“Why do you not respond to customer complaints?”

Helpful Report

Posted 9 years ago

“To all customers who are aware and for those who are potential customers who are thinking of getting a fitted wardrobe done by this company called “Sharps” we are here to warn you that you should not even consider choosing them please go elsewhere. It has been a nightmare with this company from beginning-middle- and we aren’t even towards the end of this yet! Do not waste your hard earned cash in getting a fitted bedroom wardrobe with this company, you have been warned for your own good!!! A big company like Sharps is a big fat disgrace with the amount of distress, inconvenience and hassle that they have put me and my family through these past 3 months has been totally ridiculous. I am in total shock of how a big firm as this treats its customers and all their staff that we have encountered have been very unhelpful, rude and have also lied to us and should be ashamed of themselves. We have paid more than enough in both time and money. Sharps have been a flipping nightmare and have clearly proven 100% all the way that they are fully incompetent and deserve to go bust. Members of staff fail to communicate with each other and again it is the customers who are left unhappy, unsatisfied and pissed off. Sharps is the worst company to go to for fitted wardrobes absolutely useless!! The overall service has been rubbish and for the amount of money that we as customers have spent for a product that is deemed unworthy in our homes due to the amount of problems that have arose from day 1 with the designer right towards the end of when the fitter has installed the units in our bedroom. And no, I do not want your standard response message asking me to send a message with my details, I DEMAND a member of staff even if the Chief Executive Kevin Smith to get in contact with me to discuss this matter of an incorrect fitting of my wardrobes and before you even ask what’s my reference number its “6R9522“. If I don’t hear from anyone from this firm, I will not hesitate to contact trading standards and BBC Watchdog. It’s very disgraceful I will never choose Sharps ever again I will go elsewhere and will never recommend this organisation to anybody this includes family, friends, neighbours and not even strangers for that matter. Sharps have sold us an incorrect Latitude real oak fitted wardrobe suite and our issues of our story is briefly highlighted below with what we had to painfully endure all this time. Let this be a learning lesson to everyone, DO NOT USE SHARPS IT IS A MASSIVE WASTE OF MONEY AND THE SERVICE IS DISGUSTING AND WE HAVE PAID FOR PRODUCTS THAT DONT FIT ITS PURPOSE DUE TO THEIR ERRORS SHAME ON THEM !!!! 1. White chipped MDF wood board is showing/exposing without any covering and the white boxing is too big it should be smaller and the wardrobes length should be higher to the ceiling and should be covered with the wooden material that should make up the boxing section 2. Boxing up on the wardrobe should be the same material and colour as that of the wardrobe material itself which is clearly demonstrated in the sharps brochure. This is false miss-advertisement, deceiving and conning customers! We fell into the trap and even in their showrooms in Homebase display everything how it should ideally be and that’s why we chose them but this is not the case. We do not buy pig in bag and in this case that’s what we got Sharps cocked this one up big time! 3. Beauty parlour was positioned in the incorrect part of the wardrobe. Its been switched by the fitter without our consent to do this. 4. Faulty lighting with the beauty parlour. Lights do not come on when you open the wardrobe doors to access the beauty parlour which is ridiculous. 5. 3 draws from the beauty parlour was issued to us and there should be 4 slim draws instead but the 3 fat draws were given to us instead which we clearly did not order. What we ordered we never got, we received an updated version of the model Latitude real oak wardrobes much to our disappointment and without our consent. Nobody informed us not even the designer Kevin Levett shame on him, he should have told us from the beginning when we were designing and tailoring the design of the units! 6. Middle wardrobe has got 2 fat draws and we asked for 2 slim draws. A long drop wardrobe was requested in order to hang long evening gown dresses/short dresses, long coats, short coats etc. This was not supplied to us! Also, the top shelf is too narrow to fit anything as storage for handbags etc. The space is to small to fit folded clothes. The wardrobe does not fit its purpose even the beauty parlour unit has narrow space at the top you cannot fit NOTHING in it. Also, shelves have been fitted in the incorrect order in the single wardrobe too. 7. In total we were suppose to have 6 slim draws but instead we got 5 fat draws altogether that makes up the wardrobe set 8. The fitter that was sent to our home by the name of “Graham French” was lying about the beauty parlour incorrect positioning for he was the one who placed it in the incorrect place much to our displeasure. He was blaming the company’s supplier from where they order and get the wooden materials made from overseas, but it turned out he made a confession to us after we pressured him by saying Sharps will have to be notified about this mishap and that he was to blame for the error that he made. Everything was on paper “Black and White” for him to follow the instructions to guide him before he started the work. He also told us he never fitted such a wardrobe unit like this one before to which we found very strange seeing as he’s a fitter he should be able to fit and assemble any kind of wardrobe if he’s a professional. 9. Customer services has been a total disgrace 1 member of staff by the name of “Ann Armstrong” had spoke to us when we rang Tuesday (12/1/2016) to discuss the fitting issue. She said she would call us on Wednesday she never did bother to contact us until 18/1/2016. However, it was not Ann who contacted us but her colleague by the name of “Helen” rang on the 18/1/2016 regarding the payment of our cheque to which never went through to them as we withheld our check of £2698.40 by ringing our bank to reverse this transaction operation due to the incorrect and unsatisfactory fitting of our wardrobes. NO job done properly, NO Money to be paid out to a company! 10. Fitter took leftover materials in his vehicle and he stated before that he couldn’t do that as he would need a license to authorise to take rubbish away as if he was caught he risks losing his job 11. The design of the unit/model was upgraded to the newest version without our consent and not to our knowledge. Nobody from Sharps the designer, surveyor, supplier or fitter told us about this. A lack of communication between staffs to customers is clearly evident here they are just out to grab your money and fail to provide a satisfactory service. They do not contact you to solve problems when they arise but are quick to ring to demand money they are thieves, bandits and thugs! 12. An installation manager by the name of “Stephen Butt” came to our property to view the incorrect fitted wardrobe and after everything we brought to his attention we never ever received no phone calls from him to update us with what Sharps are doing to solve our matter he left us empty handed with nothing to go on what an unprofessional individual he needs to go back and get trained on how to offer customer service properly. The report that he gathered to note the issues he saw for himself he took down on his Ipad but he never bothered to contact us until when we had to ring him weeks later and he pretended on the phone at first that he didn’t know who we were but then confirmed that he gave head office the report on our issue and we should receive a phone call but we never did until some weeks later again and when we did get a phone call a staff by the name of “Helen” was beating around the bush with us about how she will get the issue sorted within 24 hours and call us back we never ever got back a phonecall from her onto now. What a disgrace! 13. Product has to be removed from our home AS SOON AS POSSIBLE and compensation and our cheque of a deposit of over £1150.00 must be refunded back to us as soon as possible first and compensation before anyone from Sharps comes to remove their bloody unit out of our property 14. We want our compensation for the amount of distress that this problem has caused us it has almost been 3 months with having to put up with this load of rubbish from Sharps and any damage to our property must be rectified to how it originally was before 15. We were overcharged on the draws which the installation Manager Stephen Butt even told us when he came to note down everything wrong with the unit at our premises We are still have an ongoing dispute with this case and aim to get our deposit money of £1150.00 back as we have majority of our money back because we got in touch with our bank to stop this transaction to go through and we aim for Sharps to remove this incorrect wardrobe out of our premises. >>>Sharps get your act in order, stop drinking too much coffees and teas and eating biscuits in the offices and miss-selling faulty incorrect products to customers and sort our bloody case out this is not acceptable. There’s a wise old motto that goes like this, “What goes around, comes right back around, what goes up, must come down I hope 1 day your families and even you all as individuals get back your own dose of medicine…Karma is on its way to you… Useless people!<<<”

Helpful Report

Posted 9 years ago

“Thinking of ordering a Sharps bedroom? Are you willing to carry your own furniture when it arrives? Are you willing to fit your own furniture? Are you happy to pay a large sum of money for poor customer service, lengthy delays and almost farcical errors? Get yourself a nice cup of coffee and settle in for a long read. Here is my catalogue of errors: Even though Sharps are expensive, I chose to use them because I have an awkward shaped alcove in my bedroom and they claim to specialise in dealing with these things. I also thought I would get excellent customer service and the process would be hassle free. It has been one error after another. A job that was supposed to take 2 days and be finished at the beginning of February is still ongoing and my room is still not finished. I am self employed, so every day I take off work is a day I lose money. I also live in a one bedroom house, so everything I own had to be packed in boxes for the duration of the fitting. 1. Initial design visit booked via the website. Sharps sales team phone me within 5 minutes of me sending the initial email. This should have sent up a red flag (a bit too eager to get my money, perhaps?). Visit booked for 31st December 2015. Sharps then call back the next day and asked to change the visit. I refused due to work commitments. 2. Design visit goes well. I am pleased with the design. Designer assures me my double bed can stay in the bedroom, as I have nowhere else to put it. Assures me the entire thing will only take 2 days so will not be much inconvenience. I sign the paperwork, spending over £4000, which I choose to have a finance agreement for. Designer has a few problems doing this on his computer, but explains it is a new system and I am his first customer to use it, so I think nothing of it. 3. Surveyor visit booked by Sharps. Again they phone the next day to try to change it but I refuse. Surveyor arrives, immediately declares the designer has mis-measured my room and his design is impossible. He says another visit would have to be arranged with the designer to rectify and redesign the room. Surveyor leaves. 4. Sharps arrange another visit of designer and surveyor together. Again they try to change the date. This time I agree to try to speed things along. Designer and surveyor arrive, redesign and remeasure everything. I remind them it is a 1 bedroom house so bed will need to stay in the room and I will have to sleep in it every night. Surveyor says this is no problem, bed will just be propped up against a wall during the day. 5. Sharps book a delivery date and a fitting date starting the day after delivery. They confirm the job will only take 2 days This is for the beginning of February. I pack everything into boxes. The only place I can put it is in my living room and bathroom, so I am unable to use the bath/shower as it is filled with boxes. No problem, I think, it's only for 2 days. 6. Fitter phones and asks to change the fitting date. He wants to start the same day as delivery. I agree, to speed things along. 7. Fitter phones again and says he wants to change the fitting back to the original date. Again I agree as I feel I have no choice. 8. Delivery driver arrives, declares the surveyor has made a mistake and has not informed Sharps I live on a narrow street so they cannot get their truck down the street to deliver. Several phone calls later, delivery driver does bring truck down my street, blocks the street for half an hour and delivers the furniture. 9. Fitter arrives as scheduled. Not the one I was talking to on the phone, as he is apparently now off sick. The fitter is missing essential paperwork, something he calls a cutting sheet. He says this is because he got the job at the last minute. He asks Sharps to email it to him and tells me not to worry, he can make a start without it. he is aware of the issue with the bed and just props it up against the wall as agreed. So far so good. 10. After spending around 2 hours sorting through the items which had been delivered and checking them, fitter starts fitting. Stops after half an hour. he refuses to continue the job as he says my wall is wet and must have a leak in it. He says if he fits the wardrobe my 12 year guarantee will be invalid. He says I will need to get this fixed then call Sharps to rearrange another fitter. To be fair to Sharps, this is the only delay I feel is justified. It was better to check rather than fit and have no guarantee. 11. 2 days later, having found the wall was damp because of condensation from a faulty bathroom fan, I call Sharps to arrange another fitter. As usual, Sharps then try to change this appointment afterwards. Are we detecting a pattern here? I agree, as the new appointment is earlier so would speed things along. I have now not had a shower for a week, as my bath is still full of the boxes of bedroom stuff. 12. Fitter arrives. A different fitter. He is in a foul mood, again due to my narrow driveway. He complains he should never have been sent on this job as he has a van which does not fit. Sharps should apparently have sent a fitter with a car. He blames me for the fact that he caught his wing mirror coming into my driveway. Fitter is obviously unwell. He tells me he has been off sick for a week but needs the money so asked to come back to work. He is furious there is still a bed in the room, asks how he is supposed to work with that. He coughs and splutters continuously. Fitter then announces he is missing this "holy grail" document called a cutting sheet. He accuses the first fitter of taking it with him. I explain he didn't have one either and Sharps had to email it. Fitter is not happy. Asks how is he supposed to work from an email on his tiny phone screen? Eventually he starts work. He then announces he cannot do the job because one of the panels is damaged. Apparently it has been stored the wrong way up, either by the delivery drivers or the first fitter as he moved things around. A new one will have to be ordered before anything else can happen. 13. A tad annoyed, I try to phone Sharps to complain about this delay and about the fitter. Fitter is furious I am trying to phone Sharps. he says I will only make things worse. But he need not have worried. It's Saturday. Turns out there are no customer service staff in on a Saturday. Out of curiosity I phone the sales number. Yes, you guessed it, phone is answered immediately. I have now realised Sharps are eager to take the money from customers, but less eager to deal with issues. I ask why there are no customer service staff working when customers may need to speak to them. Sales lady says she agrees this is not great, and they keep asking for someone to be available as the get all the angry customers calling them at the weekends. I get the impression this lady has heard this many times before. She takes the details and says she will pass them on to customer services when they reopen on Monday. Fitter leaves. Bathroom still full of boxes. I am getting a bit smelly now from wearing the same clothes for over a week. I was expecting this to all be over with by now. 14. Monday comes. I call Sharps and ask to speak to customer services. This is my first of many conversations with a lady by the name of Joanne, More about her later. I explain I am not happy with these errors, with the delays they have caused, with the attitude of the second fitter, and with Sharps in general. Let's face it, I could have gone to B&Q, spent a quarter of the money and had a finished bedroom by now. I explain that I thought Sharps was a high quality company, but this is not what I am experiencing. Delivery of replacement panel arranged for Tuesday. Another fitter scheduled for the day after delivery. I explain to Sharps about this "cutting sheet" the fitters are missing and ask they make sure the next fitter has all the paperwork. Joanne assures me they are sending one of their showroom fitters and he will do a wonderful job. She agrees to discuss "A gesture of goodwill" after the room is finished. Joanne says she will phone me on Thursday after the job is finished to check everything is ok. 15. Tuesday arrives. Delivery of replacement panel. I can't be there but have arranged for my partner to be present to accept the delivery. I am furious to discover the delivery driver turned up alone and was unable to carry the item he was delivering. My partner, who has a slipped disc, takes strong pain medication and is not supposed to carry anything heavy, was asked to help this delivery driver carry a large heavy panel up the stairs. He felt he had to do it, as to have refused would have meant the item not being delivered and yet more delays. What would this delivery driver have done if his customer was an 80 year old woman? Clearly Sharps expect their customers to carry their own furniture now. 16. Fitter number 3 arrives on Wednesday. Promptly states the job will take at least three days, should never have been quoted as a two day job. Yet another day off work. Yet another day of smelly clothes, boxes in the bathtub, washing my armpits in the kitchen sink. Sexy image, isn't it? Still thinking of ordering that Sharps bedroom? 17. Guess what, fitter does not have the cutting sheet. I am starting to think this document doesn't exist. Apparently even the factory cannot find it. Am I now living in a comedy sketch? If Monty Python fitted bedrooms..... Again, several lengthy phone calls to have something emailed to the fitter's phone so he can get on with the job. 18. Fitter announces the surveyor made a mistake. What a surprise! Excuse me if I am not astonished by this. He has mis-measured the awkwardly shaped alcove. Remember that from the start of this message? The alcove which made me choose to use Sharps in the first place, because this is supposedly what they specialise in? Fitter informs me if he fits what Sharps have suggested I will be left with a hole in my floor approximately 2 feet long and 4 inches wide. Great! Just what I always wanted! Actually, the fitter is a nice guy and is doing his absolute best to salvage this immense mess. He manages to use some excess melamine to fill in most of the hole, but I am still left with two small inch square holes which he cannot do anything about. I have to pay someone else to come and fix those after Sharps have finally gone away. 19. Fitter informs me one of the cupboard door handles is the wrong size, and I have some screw covers missing. He says he will order those immediately, they will arrive on Monday. I will, however need to fit them myself, but hey, no problem. Sharps expect customers to carry their own furniture, so why shouldn't they expect their customers to also finish fitting their own furniture? 20. Joanne. Remember her? She was supposed to call me on to check everything was ok? Do you think I heard from her? Of course not. I let a week go by, just to give her the benefit of the doubt. She doesn't phone. And of course, the door handle and screw covers don't turn up either. Am I surprised? What do you think? 21. Finally I call Joanne. By this stage I have stopped seeing the funny side and am losing patience. She is unable to give any reason why she did not call me. I suspect she just forgot and tell her so. She doesn't deny it. I ask where my missing handle and screw covers are. Apparently they have been dispatched but "must have got lost". Do we believe her? Hmm, let me think. She says she will send another one. 22. Joanne is pleased to inform me that Sharps is willing to offer a "gesture of goodwill". A grand total of £148. I tell her this is not acceptable and I refuse it. 23. Today the handle arrives. It's the third time it has been sent, but this one was finally sent needing a signature so I got it. Guess what? It doesn't fit. And there were no screws to fit it with anyway. And no screw covers. I call Joanne again. Now I have been told I will need another cupboard door to be delivered and another fitter to fit the door. 24. Joanne tells me she is transferring my case to customer services. Hang on, aren't you customer services? I thought that's who I was speaking to about this. Apparently not. But now I am considered to have a serious enough issue to merit speaking to the customer-dodging customer services department. I am awaiting a phone call from someone called Rachel. I am not holding my breath. So that's where we're at now. It has been over two months. The room is still not finished (although at least enough of it is done for me to unpack some boxes and have a shower). Don't be fooled by the glossy adverts. Go to B&Q instead. You'll save a shed load of money, and get much better service.”

Helpful Report

Posted 9 years ago

“I work for a small, but busy architects practice therefore instead of me seeing the project through I wanted for someone else (Sharps) to do it for me. BIG MISTAKE!!! My partner and I ordered a simple sliding door wardrobe and a bridge unit above the door which cost us £3600. We knew what we wanted, so the design process was quick and easy. However everything afterwards was a total nightmare. First the installer arrived to fit the wardrobe before the actual materials were delivered. Not a good sign, but everyone makes mistakes, so we ignored it. Ou fitter spoke very little english and it was very difficult to communicate from the beginning. I was shocked when he asked me to pay for his parking and after he got a ticket, he wanted me to pay it which I didn’t. He kept complaining about how he is not going to make any money out of this job. I stayed at home on the first day to make sure he gets it right, but in the end of the day nothing was done. The next day I had to go to work, so I left him to get on with it. When I came home I wanted to cry...(shame I can’t add pictures as they would speak for themselves): -the front panel of the wardrobe was put together from two pieces and the gap -was filled with the decorators filler -the doors were not straight -uneven gaps everywhere -the white laminate surface was cut so badly that you can see the chipboard in -every corner, on every shelf and corner -visible joints -nothing was in level -there were scratches on the on the sliding doors -pencil marks everywhere etc. I can continue, but you get the picture. When I confronted the installer, he couldn’t understand me and just wanted me to sign the papers that I’m happy with what he has done. When I said I’m not signing anything he said: “So what am I supposed to do”. We got the installation manager to come to the house, he agreed that the wardrobe and the bridge unit both look terrible and said that everything needs to be ripped out and installed again. He promised that the new installation would take place after the Christmas break (I want to mention that the wardrobe wasn’t finished until the 23rd February). Nothing happened for three weeks and eventually we cancelled the bridge unit as Sharps couldn’t find a better solution. I later got the local carpenter to install instead and he did it in couple of hours. The Customer Service team was not responding to calls or e-mails for several days. I had to chase them, otherwise nothing would be done. And when they promised to call back they never did. Eventually the new installation date was booked, we received the delivery (which I had to take a day off for again). The new fitter came to re-do the wardrobe and it turned out that half of the material is missing. He couldn’t start that day so we had to wait for another week to receive the additional materials. I also want to say that we live in a one bedroom flat, so that means that all our clothes had to be stored in the living room and we also had to sleep there. After several phone calls with Customer Service they promised that the next delivery will be before 9AM so I don’t have to take yet another day off, however the delivery was booked for afternoon. It was one mistake after another. After two weeks wearing the same clothes and living in a mess the wardrobe was installed. I must say the second fitter was not only really nice, but knew what he was doing. He has been working for Sharps for eight years. His name is Velizar. Thanks to him the wardrobe was completed. We still have and outstanding balance of £350 which is payable after completion, however I am not prepared to pay for such a service. Sharps have agreed to refund the money for the bridge that was cancelled and give us a compensation of £150, but even after all this they have the balls to ask for the £200 from us. This is just ridiculous. Please DON’T USE SHARPS if you want a nice wardrobe. Their products are cheap and much too expensive for what they are. Thank you Linda Smaukstele”

Helpful Report

Posted 9 years ago

“I will certainly never use them again. The designer drew an interior for us that we agreed upon and then when they started construction, they built something completely different. Conveniently, when we contacted the designer he had not kept the drawing of the interior that had been shown to us. After several phone calls and two days later, they finally agreed to rectify it. They however, couldn't get anything delivered for over a week and when the new parts were finally sent it wasn't complete so we had to wait a further week for one piece of wood that they forgot to send. The day of the delivery kept changing and when it was finally confirmed, I ended up waiting all day only for the delivery to not turn up till after 5pm by which point the fitter said he could no longer complete the job as it was too late. A job that should have taken 2days ended up taking over 3 weeks. I think in future, for the amount of money I spent, I would have been better off just using a local carpenter. I had my mother staying over that night, thinking they would have completed the job that day, and ended up having to use the sofa as I could not use the room.”

Helpful Report

Posted 9 years ago

“To all customers warning from my past experience , its a cheap diy company called "sharp" using white chipped MDF board. and the service was so bad. One thing all the staff members are well trained to say they are very sorry . Fitting people took almost a week to finished and they left all the rubbished in front garden. whole weeks its look like tip yard . I thing its waste of money to spend company like this. fitters comes around to our home 11 AM and finished 5 PM. When he finished the job its took almost half day to clean the area and lots of saw dust inside the wardrobe. They don't have a good fitters. All they want to sell there things and grab your money.Member of staff by the name of Joanne Smart ask for some photo graph evident ,how fitters left the room. She never ever phone us . I personally think people say "sharp" is good..Did they pay money to say like this.... its total waste of money. I WOULD'T RECOMMEND TO ANY ONE”

Helpful Report

Posted 9 years ago

“Avoid this company!! I had a design visit in Dec. 2015 and paid a deposit on 2 fitted wardrobes, a chest of drawers, 2 bedside tables & an ottoman. The surveyor attended quickly following my design visit and advised me I would wait 2 - 3 weeks for installation to start. 2 MONTHS later and many phonecalls from me later I finally got a date. Sharps plan their work 1 week in advance, meaning customers get less than a weeks notice to arrange time off work etc. The delivery was scheduled 2 days before the fitter started work (another day off work). The delivery consisted of cheap laminated chipboard and the wardrobes had no backs or sides!! I knew that backs weren't included, but I was told there would be sides, therefore day 1 of installation was cancelled whilst they ordered the sides and replacement of the 2 damaged doors, and the fitter went home. The following week a date was rescheduled. I had to ask my dad to travel down to my house to be here to let the fitter in, as I had to work (more inconvenience). The bedroom was finally installed 3 days later. I'm left with poor quality furniture, not worth a tenth of the £4200 I paid for it. There are chips to the frame of the wardrobe and damage to the ottoman, and 3 car loads of wood, damaged doors and rubbish to dispose of, because Sharps don't even take the waste away!! Complete waste of money and I would give them zero stars if it was possible.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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