Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sharps is the most unprofessional, uncaring and grossly arrogant company you can come across. For 5 weeks I have been messed around by designers (for my 4 walk in wardrobes) ranging from excuses of being ill, job being technical, to designers being new to the job and does not have a sat nav. Last minute cancellations, failure to attend, falsePromises by regional Manager to address the issue. and I am still waiting on the company director to respond to my complaint which was over a week ago. The excuses from the regional manager was so pathetic that it made you wonder how this company was still operationally viable. I am glad I am not purchasing from this company and I would urge others to consider this company very carefully. AVOID AT ALL COST.”

Helpful Report

Posted 9 years ago

“I decided to choose Sharps to fit new wardrobes in my bedroom as a gift to my wife. The cost of the wardrobes was very high (£2800) but I was willing to pay the high price for quality and the reassurance of a big name company. The initial dealings were very professional with every detail seemingly covered. The process of fitting the wardrobes is where the problems arise. Firstly the fitter is a freelance joiner, so pot luck is what you sometimes get. I knew we were in trouble when the joiner almost cut off his fingers!! The job should have taken 2 days but lasted 3...the finish was extremely poor with doors that would not shut, misaligned doors angles that were not straight..squeaking when you opened them...things that were not completed..etc..etc. The company arranged for the repair...this was not a repair but a full rebuild. We had arranged for a decorator to decorate the room after the initial completion date..that had to be cancelled..the cost of decorating the room has now cost us more. The first joiner had no rubbish removal to worry about as I had a skip at my front door (building work being done) so I in reality paid for that. I am not the kind of person that actively seeks compensation, in fact if the job had been done right, I would be happy to pay £2800 and heap praise on Sharps. Sharps eventually offered me £150 for my inconvenience which is a joke and I flatly turned it down. I believe the cost to my self in inconvenience is at least double that. This certainly has been a dreadful company to be involved in and I will definitely not recommend them to anyone.”

Helpful Report

Posted 9 years ago

“I am very disappointed with the finished article, 2 men 4 days, none of the door lines run true, gaps are inconsistent, wardrobe that was to sit flush is 10mm beyond where it should be. I would not recommend Sharps to anyone, given how expensive it was I would have been better getting a Carpenter that knows his trade. Don't waste your money.”

Helpful Report

Posted 9 years ago

“Rediculously over-priced! Even in their 'half price sale'. We sourced carcasses and units offering excactly the same storage benefits, similar but more substantial Georgian glazed doors from other suppliers online for less than 20% of the cost quoted by Sharps. Even adding the cost of paying a qualified joiner/carpenter to fit everything means we can get the same finished product for 25% of the Sharps price.”

Helpful Report

Posted 9 years ago

“DO NOT HAVE A SHARPS WARDROBE FITTED!! Brilliant service at first, now we have a problem with no airflow in the wardrobes, Sharps do not want to know, basically told me it's my problem, nothing to do with them. Customer Services not worth ringing.”

Helpful Report

Posted 9 years ago

“well i cant tell you about the quality of the product because i cant get any sense from two different departments,I emailed to arrange an appointment,had a lady ring me to make appointment and then confirm the following day it was still ok,Designer didnt turn up for appointment,when i rang the following day it was to be told i had the wrong number even though this was the one that had rang me,they inturn gave me another number to ring who proceeded to ask me why i called this number i explained the story again and was told to ring the other number back and to tell them they were the people i needed to get hold off,to be told by them they dont cover our postcode,so unprofessional,not amused”

Helpful Report

Posted 9 years ago

“Shambles. Bad customer service. Considering the amount spent and the fact it was a 2nd wardrobe. Designs were different to what I asked for in the end. I really can't describe how bad the overall experience was. Fitters on both occassions turned up without ladders! 15ft high ceilings and I guess they would see the drawing before coming out. Kept losing paperwork too so it took several months and over 45 phone calls to them to get things moving.”

Helpful Report

Posted 9 years ago

“If I could have given sharps no stars I would have done. From the start it was a disaster. Designer came out and we were told what we needed. We found out later we should have been given a choice of sizes for bedside tables. Then the surveyor came out wrote all over designers plans therefore making it completely illegible. He also told us that we needed to cut our window sill out to fit the units. He documented this as well. Turns out that this did not need to happen. We therefore ruined a perfectly good Window sill for no reason. This cost us to fix. We then got the phone call to arrange delivery which I accepted. I then got a phone call to arrange installation which turned out to be a week after delivery. When I pointed out that we had been told installation would happen a couple of days after delivery, I got told "sorry, you must have misunderstood. This is when installation is available." I checked the contract I had signed and right enough it stated installation would be up to 3 days after delivery. I can't see where I misunderstood that. When the installer came. The units were all the wrong size and not fitted correctly to the point that part of the chest of sat flush to the window sill and part of it was above the window sill. It was also cut out to patch up the part of the window sill we were told to cut out by the surveyor. He had even marked on the window sill with pen where he wanted the sill cut to. Needless to say, this looked awful and very mismatched. The single chest of drawers that were to go next to the radiator were too wide and therefore when fitted we couldn't get access to our radiator valve if we needed to. The installer couldn't understand the plans either as they were illegible. A copy of the plans were sent to the installation department who agreed that they could not be read. Also turns out that the measurements of my room that were taken were all wrong so that is why the wrong size furniture was sent out. The installer had to order new units for me. When they came, they were again the wrong units so a new order was made. This time the units were sent but without drawer fronts. I was getting quite annoyed by this point as the furniture was all over my bedroom. We were half way through or third week from delivery by this point and we were having to share a room with our three year old daughter because our bed mattress and ottoman was piled up in her room. My husband ended up sleeping on the couch to give us all better nights sleep due to the amount of time it was taking. I had to take photos of the furniture as it had not been fitted properly. Shelves were not secured. The base of the wardrobe had a 3 inch gap from the front of the wardrobe, which I asked on numerous occasions to be fixed. Doors and drawer fronts were not aligned properly and it looked very shoddily put together. I was on to sharps on a daily basis and felt they were just giving me lip service. Well because of the problems I was experiencing, another installer came out to my house. We were in to the forth week by this time. He was fantastic and fixed all the fixture and alignment problems. He also looked at the uneven chest of drawers for me at the cut window sill and agreed that the sill did not need to be cut. He told us he would order us another work top for the chest of drawers. When this arrived, it was unusable as it was badly damaged. So another two were ordered. Both of these were badly damaged and unusable. Was at the end of my tether by now. This wasn't just affecting me but also my dad who came down on the days me and my husband were working to let the installers in and to accept the deliveries. He was down on an almost daily basis for the duration. We were finally in receipt of a work top that was in perfect condition and eventually we had our bedroom all finished nearly 6 weeks from the initial delivery. A job that should have been completed within a week of the initial delivery if you are to believe what is written in the contract you will sign. This whole process was not without stress and I certainly began to lose taste for the furniture that I had purchased. We also had to pay out the get our window sill fixed because of incorrect instructions. Sharps did state that they would give us a good will gesture because of the hassle we went through. However when they called to ask if installation was completed,they requested to full 10% still left to pay. I informed them that I was not willing to pay anything until compensation was discussed. They eventually got back to me about that but only after I made two other phone calls to them. They eventually offered me £100 off my bill. Now I am not a material person but for 6 weeks worth of disruption, especially to my 3 year old who couldn't get into her room. I found their attitude appalling. Especially when they said it was not in their policy to compensate I guess it is in their policy to mislead their customers and consistently send out incorrect and damaged furniture. When they called me back for the payment I was in work and was not in a position to give the payment at that time, which I had informed them of when I had contacted them earlier that morning . I informed them I would be able to make my payment the next day after half 3 because I am a shift worker and do not take my purse or bag into work with me. They accepted this but l and behold I got a phone call at 10.30 am the next day stating that I had not made my payment and could I please make it. I wouldn't have minded but it was the same lady that I had informed the day before. I paid the balance minus the £100 when I said I would be able to. They take no prisoners when it comes to them receiving payment. It's just a shame their attitude to customer service and satisfaction isn't the same”

Helpful Report

Posted 9 years ago

“Ordered a wardrobe based on the catalogue Sharps sent me. They forgot the cornice and skirting, which means it got assembled without. Received the cornice & skirting later, and found they were different than the one from the catalogue - They matched the ones from the website though. Got the cornice fitted, but it didn't look like the ne form the website either. Customer service explained it is not supposed to look like the one from the website either. So, I'm buying something that looks neither like their booklet nor their website... Hmmm... Well done, Sharps!”

Helpful Report

Posted 9 years ago

“Sharps after service is diabolical they do not contact you. Had a new wardrobe fitted but part missing still waiting 4 weeks later for this to be rectified. Have phoned several times still waiting on an answer, when this is going to happen. There fitters are a joke they use people from Scotland to travel all the way down to London to fit a wardrobe. no wonder they charge so much.”

Helpful Report

Posted 9 years ago

“Worst experience from the beginning to end. They cancelled installation once without any information. They delivered excess and installer confirmed me that they will take rubbish within 72 hours. It is been 5 weeks since installation, no one came to collect it. No coordination between departments. Very poor customer service. What so ever you complain about, they say we agreed in terms & conditions. You can't question them. Hopeless. Never buy from them.”

Helpful Report

Posted 9 years ago

“Don't go with them!! They are pushy and quick to take your money but no after sale service! They leave you on the phone, cut you off and even the installations man cannot get through. Threaten to stop works due to their error e times. Very unprofessional in the way they handle customers, good at talking a professional service on the TV but don't deliver. After numerous emails regarding fitting issues we have had no correspondence which was promised. We are now 5 weeks since install and still nothing. We have emailed our concerns but seems to have been ignored. We have paid over £3,300 for laminated chip board, not what we expected. Wish we had read the reviews first, there are much more professional companies out there. Unprofessional company that are very good at taking your money. Take our advice, go somewhere else. Mark, Hook, Hampshire”

Helpful Report

Posted 9 years ago

“Absolutely dreadful service from start to finish compounded by rude staff, under skilled sales people and no real connection between departments. Salesman came and consulted and drew a plan. Came back for sign up and said 2 day fit. Surveyor came on site and basically laughed at the salesman's drawing and redrew it stating a 3 day fit. Delivery guys came and seemingly threw what looked like a thousand boxes into the room, stated they were told the room would be empty. My wife and I subsequently had to move out of the room onto temporary beds in an attic room. Fitter arrived and stated he would be with us for a week. Day one the fitter started using our radio in the bedroom without asking. On one day we really needed to leave the house for work so he took it upon himself to go into our kitchen and make use of our tea/coffee and facilities, not a problem really but it would have been nice to be asked. Day four the fitter informed he was short of parts, so had to order them. (Important to point out he spent a couple hours checking inventory on day one) We paid every bill on time then Sharps started chasing us for a £500 balance using fairly obvious language around litigation possibilities. ( at this point we had complained about their service a number of times) Finally offered £100 off a £5300 bill as a gesture of goodwill. This was sent by recorded delivery with staff saying they had a signature - later they declared the letter had been returned to them undelivered and of course unsigned. This offer was increased to a full and final settlement of £150 off the bill. Derisory and in no way reflective of the inconvenience suffered with extra days off work and at times disgraceful bedside manner. Final product is good and well fitted but given a lousy customer journey we won't ever use Sharps again for anything.”

Helpful Report

Posted 9 years ago

“Totally unacceptable customer service ! The think they can provide one weeks notice for a 4 day job plus a day for delivery . When time has to be booked off work . They are very quick to take your money but once the deposit is paid all customer service disappears. Do not order !!!!!!!!! Needless to say I am still waiting for a date on my delivery and my fitting”

Helpful Report

Posted 9 years ago

“We are disgusted with the awful service offered by Sharps. I teach sewing and asked for a table to teach on. What was fitted would only accommodate 1 person and sewing machine. Sharps say they will remove this but have not given us a date. In the meantime I cannot work. We also have to find a table that matches the fitted cupboards which is proving difficult. Sharps customer services are extreemly rude when we call. Sharps say they will call back and do not. Sharps ignore our e.mails. We have given them until the end of the week to sort out the problems not only with the sewing room but also the office which has faults. We paid nearly £10,000 for this horrendous service and will be taking legal advice if we do not get a favourable response soon. Ann Devon”

Helpful Report

Posted 9 years ago

“I would not use Sharps again. Their after sales customer service is appalling. They made a mess of the fitting in one bedroom and are now supposed to be coming back to correct it - another day of disruption, mess and expense for us. They call this 'guarantee' work - they have not supplied and fitted correctly, they have messed us about with the parts delivery and have not given any time for the fitter to arrive. When I phoned to complain I was accused of shouting at the person answering the phone (I did'nt - how many others have phoned to complain?) and when I spoke to the 'Customer Service Manager' she acted as though they are doing me a favour by correcting work they should have got right in the first place! When I asked what they are offering by way of compensation she said they don't give compensation. Don't touch Sharps with a barge pole.”

Helpful Report

Posted 9 years ago

“Do not use this company!!! Terrible customer service, took over 3 months to get my installation finished. The amount of time, money and stress spent ringing their office to never get any calls back. They promise to call you and never do. Due to all the problems I had they stated they would offer something in good will, absolutely nothing! I've emailed, again nothing. They are an absolute disgrace and should be ashamed of themselves with how I've been treated. I've contacted the press about my experience as I want to warn as many people as possible, so they don't waste their money like I have!”

Helpful Report

Posted 9 years ago

“We went into the showroom in Darlington, the member of staff there was new, but was quite helpful, one this that I did notice though, was that there were no prices anywhere, just signs of all of the offers that they had on, 50% off sale must end Sunday! (This was the end of the summer sale, and before the autumn one started, pretty much the week after), an extra 15% if you have it fitted before Christmas, an extra 5% if you buy on your first visit….what they don’t tell you is that this is ONLY on the materials, and not actually the work. I was pretty sure what I wanted from the start, so the design appointment was pretty straight forward, however, we weren’t given a price for the parts for the wardrobe at any point - just a final price, with all of the “discounts” taken off. It worked out just over £2,000, but I was happy that I’d chosen exactly what I wanted, and so we went ahead. The surveyor turned up a couple of hours before his appointment, but this was ok, as I has taken the afternoon off work so was in the house anyway. The surveyor had an installation date of the week beginning the 9th November, although, we hadn’t been told this at any point beforehand. We were given a delivery date of 10th November (no indication of am or pm!), however, due to work commitments, I was only able to take the afternoon off, so a pm delivery was confirmed, with an installation date of 11th. On the 9th November, at 1pm, we received a phone call from the delivery driver saying that the materials were going to be delivered between 1pm and 2pm that day, my husband then received a “courtesy call” from sharps, stating that the truck was in the area, so would be making the delivery today – considering it had set off from Wolverhampton at 5am in the morning, I think we could have been given a bit more notice. Sharps told my husband that the truck was outside our house, so I rushed home from work on my lunch hour to take the delivery, however, there was no sign of the truck, and it was actually 30 minutes away. I was impressed with the delivery guys, they were friendly, covered up the carpeted through to the room that we were having the wardrobe installed in, and did their job very quickly so that I was able to get back to work as soon as possible, however, I was late back to work. On the installation date, the fitter turned up on time and got to work. However, there was a panel missing from my order, which meant he wasn’t able to complete the wardrobe in one day. He said that he would be there from 8am the next day, and should be gone by 10am as the part should be getting delivered by 9am. My mum came through to be in the house during the day, as I was back at work the next day. Sharps hadn’t paid for 9am delivery, the part was not delivered until 12pm. The fitter managed to complete the job pretty quickly after it had been delivered – this is completely unfair to the guy, he is contracted to work for Sharps, but is actually self-employed and therefore lost out on a day’s work due to the lack of organisation through Sharps. Overall, I’m very happy with my wardrobe, I’m very happy with the build, as the fitters are contracted, I guess the build quality is down to the luck of the draw, and I was very lucky. However, the organisation of Sharps is absolutely terrible, and I wouldn’t recommend this company to anyone who has a job, or any other commitments, as they will do everything when it suits them, and you just have to work around it - I've had a very stressful few days trying to compensate for their lack of communication and terrible organisation skills.”

Helpful Report

Posted 9 years ago

“Had Sharps wardrobes in my previous home which went very well therefore I asked them to put two new wardrobes in my new home. What a big mistake, the salesman designed the interiors with what I wanted and said there was no problem, so I gave them the deposit. The Surveyor arrived and NO I couldn't have this or that, you can only have what they produce, so the wardrobes were redesigned, despite the fact they didn't fulfil my needs. He discussed with my builder what preparation was needed which was done. How is one supposed to empty two rooms, when one only has two bedrooms. The installer arrived" I cannot do this job as the preparation work required is not done" well we had done all that we had been asked to do. The installer came back the following week and did the job, but left the wardrobes dirty and messy. The left over rubbish was put in a skip I had for another purpose without agreement, saving Sharps money not having to come and collect the rubbish and costing me money in having to have another skip. The company seems to think we are idiots as they have no customer service, and after my experience I would caution anyone using Sharps, I wont have them in my house again.”

Helpful Report

Posted 9 years ago

“This company is an absolute joke. I have never dealt with such an inefficient and unhelpful organisation as Sharps. We had to wait ages for an installation date. When fitter did arrive components were missing when the fitter unpacked what had been delivered. We had to change design to avoid even more delays waiting for a fitting date. The installation work they eventually did on a very straightforward job was very poor quality. Fitter was untidy and rushed the job with constant complaints about Sharps and how rubbish they were to work for. Not very reassuring. Apart from the doors, the components are no different to what is available in a DIY store. The fitting process involved using the bedroom as a workshop where the fitter cut up MDF boards to make a rough frame which is fixed to the walls. When he had finished the amount of fine dust he generated was ridiculous. Bedroom cabinets are supplied as flat packs. - amazing!!! The packs also had wrong components so fitter could not assemble. 4 weeks after fitter left we are still waiting for the cabinets. The complaints process is extremely frustrating as Sharps do not reply to emails or telephone calls - not exactly what they say in their customer charter. We have had the job checked out by Sharps installation manager who totally agreed with our snagging list and offered to get the faults rectified. To be honest, we are reluctant to let a Sharps fitter anywhere near the job. We are now seeking financial redress but do not hold out any hope of fair treatment from this company. All in all, they are a shambles and would never deal with them again.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews