Back on the 16th January we booked an appointment for someone from Sharps to give us a quote for a fitted wardrobe and they came on the 20th January in the evening which was great. We were happy with the quote and gave the go ahead that night. We had some issues with the finance paperwork as my wife was paying but I had initially been put down as lead customer. However even with this it should not of taken them until towards the end of February to get a date booked in and unbelievably the woman sorting it booked the appointment and didn't tell me! It was only when I called to find out what the hell was going on that I was told it was already sorted for Monday 21st March (2 months after original appointment). The parts were delivered on the Friday before but the 2 delivery men wouldn't take one of the large parts upstairs because they gave up saying they couldn't do it. When it came to the fitting I didn't realise that it was just 1 person so I had to end up helping him take the piece of wood upstairs. I'm not the strongest person but we managed it. Clearly the delivery drivers are lazy and weren't exactly careful with the pieces either. I had to take time off on the morning off the fitting and my wife did for the afternoon but straight away there was an issue because one of the doors was wrong and there was a shelf missing. The fitter apologised on the companies behalf and did as much as he could. He let the company know straight away and said I would likely get a call the next day. The next day came and in the end I called at lunchtime and was told they were still looking for a fitter to finish the job but would call me back once sorted. I called them back at 4:10pm as I still hadn't heard and then was called back at 4:30pm with a result. If this had been my customer service call centre I would expect a phone call to the customer in the morning with an apology and to actually give a s**t which clearly Sharps don't. The final fitting was eventually booked for the Thursday at 4:15pm so again I took some time back and got back home in time. I didn't get a call till 4:45pm from the fitter (a different one from before) saying his car was still in the garage getting a clutch and so he couldn't come over! I couldn't believe it as this was more time wasted and he must have know sooner that there would be an issue. To his credit he offered to come over on Easter Saturday to sort it but due to my own family commitments we booked it for the following Monday. It should also be said that Sharps will leave the excess material dumped next to the side of your house (something I wasn't told about beforehand). I raised a complaint about the extra time this took and the incompetence of their staff on the 30th March speaking to Helen over the phone. She told me to put everything into an email and send it to her, which I did. I got no response or confirmation from her so I called on the 1st April and was wold she would call me back which she didn't so I emailed again that night seeking a response. Nearly 2 weeks later I got a call from someone wanting to check the wardrobes as I had also mentioned about the scuffs left by the delivery men on the panels but as it had been so long my wife had already sorted it. I had still had no response from Helen to my emails so I emailed her again. I should point out whenever I spoke to her she confirmed she was indeed getting my emails so clearly couldn't be arsed to reply. It still haven't heard back from her and am not sure what to do. I am going to try one more time to get a response to my complaint against the company as I really don't want to have to stop my direct debit and go down that route. Sharps bedrooms make decent products but the vast majority of the people there seem to let them down. Badly. I will update this review as required. Nick