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Sharps Bedrooms Reviews

4.0 Rating 2,835 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

4.0

Based on 2,835 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

Sharps Bedrooms 5 star review on 11th July 2023

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 13th January 2019

Sharps Bedrooms 5 star review on 20th November 2018

25

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid over £3000 for fitted wardrobes. Expensive but was happy to pay for quality. Left the installer to it and was shocked afterwards at the poor quality / untidiness of the work done. Pictures attached. Chased sharps to resolve the issues and will be seeking compensation. Not a happy customer. Would not recommend”

Posted 4 years ago

“I’m giving Sharps 1 star because I can’t give them zero. This review is therefore over inflated from the beginning, much like their sales pitch. Our nightmare started on a Saturday in February when an over-exuberant and overly-friendly salesman turned up (we should have smelt a rat then). He measured for wardrobes in 2 rooms and quoted £12k, before miraculously bringing down the cost to just over £6k. I have since read up on this and this is commonly known as the ‘insult price’ (before a slightly reduced ‘insult price’ is offered). The salesman assured us that Sharps were the finest in the business, their quality second to none and sold it as some kind of utopian experience (2nd rat failed to be smelt). We foolishly decided to go ahead….. The materials were delivered and I couldn’t help but to notice that the utopian quality wasn’t quite as described and it was standard chipboard quality (much as you would get anywhere in a standard DIY store). Furthermore, the materials were dumped in the rooms, leaving marks over the walls. Not a great start. The installer turned up on a Wednesday in Late March and was going to be finished by the Friday (it was initially a 2 day job which turned into a 3 day). Giving as much care as a ‘Bull in a china shop’, the installer caused damage to walls in BOTH rooms. We could forgive a bit of damage/marks to the wall but the level of ‘demolition’ this man caused was, quite frankly a joke! Needless to say that by the Friday he still hadn’t finished and had to come back Monday. Monday came and ‘the installer’ started work. Within 2 hours he left feeling unwell (not at all his fault but he shouldn’t have come at all given that he said he was unwell overnight). A call into their Head office followed with an unhelpful remark that the installation couldn’t be finished by anyone other than ‘Demolition Man’ (as he had become known). We have a small house so imagine my disappointment in being told this with the majority of the upstairs in absolute and total chaos. 3 days went by before Sharps finally (and miraculously, because my stress and temper levels were significant rising) found another installer who arrived on the Thursday and finally finished off the installation (albeit almost a week late). We have since had to arrange a Painter and Decorator to quote a repair to the walls ‘Demolition Man’ caused and this has finally been accepted by Sharps that they would foot the bill (after initially offering a pittance of £88 as a goodwill gesture - I think not!) Sadly, their level of care for your property and their sense of urgency to finish the job on time is not matched by their eagerness to get your money; they are very good at that. Don’t be fooled by their utopian advertising. Sharps are not a dream, they are a nightmare. Please avoid at all costs and don’t get sucked in, as we sadly were.”

Posted 2 years ago

“CAVEAT EMPTOR (BUYER BEWARE) A terrible arrogant, and untrustworthy company one could ever wish to have dealings with. We were taken in by their mr Kevin Bradley sharps senior design consultant who visited our property as a salesman to quote for units and shelving to two rooms in our property. He was completely polite and courteous on his visit assuring us that the product was bespoke made and of good quality i.e as our kitchen that he spent time in during his visit i.e hardwood. We therefore proceeded with the order which was agreed at £12,000.00 which according to the salesman and in his words was fantastic value as believe it or not there is a promotion on at the moment ending soon of 50% thus meaning the real price was £24,000.00 what a bargain.??? So taken in by this catalogue of fairy tales and lies we placed the order paying a £6,000.00 deposit as per the terms of the contract on the day. Prior to mr Bradley leaving we reiterated once again the quality issue ,including showing him the hardwood top on the dresser in the kitchen and showing him the master bedroom hardwood tops which he verbally assured us would be the same no problem. On the visit of sharps surveyor 27 days later the first warning/ bombshell was given by this person that sharps do not fit hardwood tops however after contacting Bramley we were informed and decided to go with the tops being painted white with a £500 reduction. The next payment being due prior to delivery was made 7 days prior to arrival £ 4350.00The product was delivered to our property on the 3rd December the delivery crew were courteous, polite and respectful in every manner. The fitter arrived on time on the 7th December to commence fitting again he was polite and extremely and professional and very tidy. After fitting of the base units it was clearly obvious this was not what we had ordered or paid for as the whole product was CHIPBOARD with melamine tops and doors and of appalling quality i.e cheap and nasty and certainly not 24k as advised by mr Bramley. We immediately informed Sharps by telephone of our dismay And disbelief and instructed the fitter to stop fitting the rest of the order he fully understood swept up and bagged the shavings into sacks and left. The Customer service department are very arrogant and really couldn’t give a damn basically saying you signed the contract etc etc with the exception of Briggite Rhodes who was extremely polite and courteous in reporting on investigations which resulted in nothing. We have therefore handed the file to our lawyers with the instructions to recover monies paid via the courts as this will maybe protect the public in future and expose this company as what they really are CROOKS AND LIARS. The product is terrible cheap and nasty and not fit for purpose steer clear of this company and its tactics.”

Posted 3 years ago

“How can you place an order with this company that still utilizes 'Sharp' practices. My daughter asked for a quote for my granddaughters very small bedroom. The cost £12,000!! If you order within the next 7 days its £7000, but if you order today only £5000, For Gods sake, are they living on a different planet. This practice died out years ago!! So are they trustworthy? Obviously not!! Arthur Daley is alive and well and working for Sharps!! I just want a straight price, not foul play”

Posted 1 year ago

“Absolutely disappointed with Sharp service. They were suppose to fit my wardrobe today after weeks of waiting and the installer texted me that he is not able to come. I have called the admin team several times already and nobody reply. I don't know when are they going to come now and i have all the wardrobe parts in my rooms which make it almost impossible to move plus i removed the carpet and all the clothes to make space! This is a mess and i wouldn't recommend or order more wardrobe from them.”

Posted 1 year ago

“Account number 6Y9007 Worst experience with Sharps, never use them. We ordered an office room fit out and wardrobes for 3 bedrooms. Each time an installation job was booked in, it was delayed. First installer did a rush job, subsequent installers didn’t turn up, or were not briefed on the requirements. There were several cancellations and uncoordinated delivery of materials. Original estimate for 10 days effort took 10 months and there are still outstanding installation issues. Despite being patient and providing access for multiple remediation attempts to take place, Sharps took for granted our flexibility and goodwill. They are not good for any kind of managed installation, quality of work was very poor eg wrong colour panels, wrong design, shelves not evenly spaced out, shoddy finishing. Installation managers appeared on site attempting to fix things, however only made promises they couldn’t follow up on. We will never use big brands again. A smaller company would have done a much better job than this. Waste of time dealing with this company, they cannot be trusted. Account number 6Y9007 for reference. See attached photos which show just some of the installation issues and negligence”

Posted 1 year ago

“To whom it may concern We were expecting punctuality , gold quality Instulation and delivery & good customer service ( as shown on the website)but the experience isn’t that as it’s what’s Sharps bedroom thinks it’s alright as appointments are always to their customs regardless the time available for it’s customers with rubbish customer service as the fitters arrives to their own schedule not the customers. We placed an order on November 2021 and until today Mid April 2022 the job hasn’t been finished and the wooden borders are all over our house and we can’t move around.. it’s the worst experience we’ve ever had with a Furnitur company.. we thought the prices we paid which sharp’s company requires a big deposits in advance & a full payment before sending the delivery of each room will give us a good service and quality but we are really disappointed.. we want a refund and our money back for the second room but they won’t accept this and our money are stocked .. I won’t advice and recommend Sharp bedroom to anyone even if they are 50% or 60 present discount as they are advertising now on there products as the service you will get is rubbish and expecting a nightmare.”

Posted 2 years ago

“We've had a very bad experience with Sharps. The first fitter was very bad and left the two wardrobes unfinished with a panel bowed, exposed end pieces, exposed wood on Pelmet, shelves cut incorrectly, lights in the wrong place, doors not adjusted and very poor scribing. The second fitter resolved the issues over the course of a long day but noticed some hinges had been damaged and ordered replacements. The replacements arrived but were completely wrong (Sharps CS attempted to blame that part on me), so the third fitter had to be called off. The job was originally supposed to take 3 days, its been 3 weeks and still not finished. The customer services team have been poor and the general level of incompetence is shocking for a company like this. PLEASE research alternative and smaller local companies as they seem to try harder!”

Posted 2 years ago

“Cheep veneered chip board is used for the interior shelving Interior Lights that you have to wave your hand under for them to come on. Then they stay on too long after you close the door and the hilarious thing about them is, they are stuck on with double sided sticky tape that comes un stuck after a few days so the lights fall down. “Soft closing Doors” what a joke they don’t even close. The customer service guy I spoke to was rude and subservient, I paid £5,600 for these wardrobes I will NEVER EVER use Sharps again and I will not be recommending them either. I am disgusted to say the least.”

Posted 3 years ago

“Horrendous. Would not buy from here. I had a design consultant come out to quote me for some cupboards. The sales person didn’t show me any of the samples and immediately started going on about taking a 25% deposit. She had a bullying manner and asked that I do not tell sharps I had said I dint want to proceed today and lie and say I didn’t answer the door?! She said I was lucky to have her as some of her colleagues would have been a ‘Rottweiler’ with me. She said why have I come I could have been at home with my family? She drew up some scribbles and came up with a nonsense quote which she said she’d do as a favour? Eh? Completely awful couldn’t wait for her to leave. Actually felt pretty shocked for the rest of the day. Not the ethics in a company I look for when making a purchase.”

Posted 3 years ago

“Had an extremely bad experience with sharps! The sales person that came out to see us named Jonny was so rude and arrogant and made us feel like the wardrobes are too expensive for us to buy! He did not even measure one of the two bedrooms and gave us a quote by mere estimation without showing us any drawings or designs! We were told everything is available online if we wanted to have a look! My husband and I are completely put off and will not be using them!”

Posted 3 years ago

“AVOID! Awful service, designer came in with limited resources to show the design and style of wardrobes. The person was not helpful at all when it came to design, stood waiting for us to talk and not give a run down of there designs or service. Further to this, he would only show previous customer paper drawings and not proper designs online. I'm shocked there is no bespoke software they have so you can visualise your design, even the most basic companies have this. Further to this, I was quoted £10k for 5 door wardrobe, apparently they gave 50% off from this and I wasn't allowed to negotiate price until I confirmed I would go ahead. Even more ridiculous and ill mannered, I was in full flow conversation speaking to the designer and he ignores me and picked up his ringing phone. He also made comments like "why should we negotiate the price you're not going to order" and had bad attitude. Wanting us to spend £5000 over a 15 minute conversation and was almost offended we asked about the price. To conclude, thoroughly disappointed in this company, my expectations were so high, a bespoke service I was excited but you're better off going to Ikea. Level of service is poor, the wardrobes may have been a good finish but its all about the service and from todays experience this company has none of it.”

Posted 3 years ago

“Thank god for all the reviews. What a nightmare some poor people have had, I have just cancelled my order and saved myself thousands and unwanted aggro!”

Posted 2 years ago

“Sadly I feel so let down by the whole experience. In the attempt to give a fully informed review will detail start to finish: Sales visit: arrived on time and listened to our needs and a plan was put together in prep for survey. We used the brochure and online details to decide what we wanted and committed to 3 rooms. Initial impressions were good enough for us to feel confident it was an informed choice. Price wise was ok but the so called positive reviews and warranty meant we were felt it was worth the premium. Initial niggle was then securing a price match on an updated sharps offer. Managed to negotiate a reduction but not fully price matched. Survey went ok and we were able to make minor alterations (handles etc) and no cost. On both these visits we explicitly checked it would be ok to completely clear just one of the 3 rooms and allow enough room in remaining 2. All ok apparently. Delivery day, tried to offload in all 3 rooms. Eventually after calls to office agreed all would be stored in the cleared room. Fitter arrives a day late (first fitter could not attend due to current health reasons but only found 2 minutes before deadline). After being initially rude about not listening to clear instructions to go to front door and me challenging him to get out of back garden (we have dogs) he got to work. He was not happy that the allocated room was very crowded but eventually cleared enough space. Fitter took great pride in his work but was let down by damaged materials and the doors were nowhere near the expected colour as per online samples and brochure. Call to customer care (well some office outside of any form of customer care) and engagement with technical team with pictures sent to highlight mismatch in door Colour replacements would be sent. I advised at this stage and sought reassurance that the doors would arrive as per online colours and was told that they would. Finally new doors arrived a day late and I was at work so daughter (adult) afforded access. Guess what same colour. Rude and abrupt email finally received from customer care team saying sharps fulfilled contract. Wrong. If there was any doubt why would you originally agree to send new doors? We also had never seen any real samples but here assured the driftwood door finish is grey. It’s not. Everyone we have shown pictures to says it is Elm. We now have paid out thousands for a product we don’t like with zero recognition nor support. The customer care team have even stooped so low as to advise us we had been shown samples before. We absolutely had not seen anything on the door colours in real life. Logically it would have been sensible for sharps to send a sample before replacing doors? I will be seeking council regarding my rights Under the Consumer Rights Act 2015 immediately and will not be bullied and lied to by Sharps period. It is alarming how frequent this is becoming and totally unacceptable as a so called reputable market leading provider. Devastated does not even come close. Damage and worry has extended far beyond just the financial commitment. Never have we felt so upset and angry. Whole process has left us feel stupid and naive. Such a shame, if the doors were the colour we expected the end products we would be happy with but the underlying attitude and forceful tactics and responses from our customer Advisor is shocking (via email too). She even was overheard telling the fitter just to plough ahead and fit them despite me raising the issue with the doors again with total disregard for my wishes as a customer. Unbelievable. Clearly the idea was to force fitter to finish in my absence and bully the contractural commitments we now have in their world. Never ever will I get sharps to offer their services and will have every intention of exercising our consumer rights. Please if you choose them look at real life samples and don’t take the word of the sales Advisors (who lie). Don’t let the covid excuse prevent them showing you these.”

Posted 3 years ago

“Mr dudman we have just had a bedroom furniture fitted by them I must say there surveyor turned up with an awful attitude regarding our skillen ceilings saying oh I get the awkward jobs . Great attitude not then they sent out someone to oversee his work twice still not really explaining anything . Tried calling customer service who never seem to get back to you . And this all happened before covid 19 . We have finally had them fitted by a really nice person probably the only good thing about them was the fitter . Only we have to wait for doors to be made til they are complete . They are not forthcoming with information and really poor customer service so be warned there brochures look the part but the company is not . One unhappy customer.”

Posted 3 years ago

“In 2002 I had a Sharps bedroom fitted in a property I had just bought. I spent time visiting their showroom and I was happy that the product I was buying was of good quality. In 2018 I sold the property and the bedroom wardrobes looked brand new. I recently moved to another property and contacted Sharps for a quotation. I was expecting the same high-quality product as before. The quotation was higher than I expected but I felt it would be worthwhile for a quality product. The showrooms weren't open and the 'salesman' had no samples but I felt that I couldn't go wrong with this 'quality' product. How wrong could I be? The wardrobe doors look cheap and plastic. I couldn't believe that a great product 20 years ago could go downhill so much. I wish I had gone to Ikea for wardrobes as I probably would have had a better product for a fraction of the cost. Very disappointing experience and I would never buy from Sharps again. On a positive note, the fitter was great. He was clean and tidy in his work and knew what he was doing.”

Posted 3 years ago

“A very bad experience. From our experience the salesman was very quick to chase for money but failed to do their job. We were mid-sold product by the salesman so he could close the sale and when we raised this with the company they refused to accept responsibility. We have paperwork showing what we had requested (signed by both parties) and this wasn’t what was delivered. This is a company that doesn’t own it’s mistakes. If you’re looking for great customer care then I wouldn’t recommended them at all”

Posted 3 years ago

“My mother in law wanted new bedroom fittings. I told her not to invite Sharps as I had read previous negative reviews. However she insisted. The designer/sales/ marketing guy turned up 2 days late. He was none of the above. Shabby and smelt of alcohol. He told my mother in law what she needed. Did not listen to one word she said The price for a triple wardrobe 19,100 and that was including a “big discount”. He wasn’t prepared to offer any other discount. Now my mother in law isn’t to be messed with. She told him plainly to never darken her doorstep again. Their practices are disgraceful. It appears the products are substandard as is their service. How on earth are they allowed to continue trading?”

Posted 3 years ago

“Dear Sharps, my in laws booked you to put in new wardrobes for them. They should have been installed already but you cancelled the first date with less than 24 hours notice. The installers came this morning. They have refused to lift the flat packs and have said they are not allowed to. I'm not sure how they install anything if they are not allowed to lift a flat pack. They have also refused to do the installation as my in laws bed is still in place. Let me tell you something about my amazing in laws. My mother in law has multiple sclerosis and osteoporosis and is mainly confined to an electric wheelchair. My father in law is blind, with a bad knee from his time in the army and he is in his eighties. I would love to know how you expect 2 disabled people to move flat packs and a bed? When the sales man and surveyor visited they both knew that my in laws were disabled and the limitations that they have. We are disgusted that they have been discriminated against in this way. They live in sheltered accommodation which should have given you a clue as to their situation. They have spent nearly 5 grand with you to get wardrobes that they can access themselves to help retain some independence and dignity. They booked you because you are a National known brand and supposedly the best, however you have left them in a right state. They are upset with how they have been treated, they are worried about how they are going to manage with all the disruption in their flat and they can't even get hold of anyone to speak to. I hope you are feeling proud of yourselves”

Posted 6 years ago

“I have to admit and going against the grain of other reviews I thought sharpes were very professional and efficient. But the quality of the timber is rubbish(chipboard) I'm a builder by trade. I do a lot joinery you'll see in my photo's. we paid £4000 f or 2 bedside tables a chest of drawer a wardrobe and a dressing table. I could of bought the same thing from howdens or Argos for £500. The fitting was a joke, don't get me wrong it was very good. It took the guy less than 6 hours to fit over 2 days (3 hours each day) I make that the fitter was on £583 an hour. Don't get me wrong of course he wasn't on this sharpes made at least £3000 profit and slung the tradesman a couple of hundred quid a day at most. I took a picture of the sharpes wardrobe and one I made. One cost £4000 the other £200 and it is made from pine not chipboard see if you can spot the difference. Moral of this buy you furniture yourself and get a joiner to fit it for you. You'll save thousands.”

Posted 6 years ago

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Sharps Bedrooms is rated 4.0 based on 2,835 reviews