Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We originally ordered our fitted bedroom furniture back in April 2023. The first installation was arranged for 3rd July. The furniture arrived prior to this date, being delivered without packaging; not surprisingly when it was opened it was damaged. I submitted an email complaint outlining the concerns along with photographs of the damaged pieces of furniture. The furniture was fitted on 5th & 6th July and we were told that the fitter would be returning the following week to “finish off”and caulk. The fitter advised that he didn’t have any caulk the same colour at the furniture so this had been ordered. This wasn’t particularly ideal and we would have expected this to have been ordered and arranged prior to arrangements being made as it meant arranging more time off work/arrangements to be at home. Once the furniture was fitted the quality was very very poor and items damaged, scratched, scuffed and chipped etc. We requested these were replaced. Fitter should have returned 10th to rectify, didn’t come until 12th July, again more time off work to accommodate. We still weren’t satisfied and to be honest, the work was very bodged by wax and caulking; not acceptable when paying almost £5000. We requested this be fully rectified and replaced. This included dinted wardrobe doors, scratched door handles, chipped shelving, unfinished plinth and damaged worktops. A 3rd fitter was arranged to rectify the issues which brought more concerns. Some items weren’t delivered prior so the fitter couldn’t do the work as arranged and the pieces of furniture that was delivered were yet again damaged. Not only was this highly frustrating, at almost 35 weeks pregnant and causing lots of additional and unnecessary stress and anxiety, it resulted in us having to cancel our decorator twice at this point, with no consideration from Sharps. On the 24th August we had a 4th fitter arranged to come and re-fit one of the worktops on some of the drawers that had been damaged both once in packaging, and secondly caused by the previous fitter. As soon as the fitter opened the piece of furniture he could see it was damaged and suggested he wouldn’t be satisfied to fit it. We agreed and I explained I would contact Sharps once again to discuss. In between the 4 fitters being arranged to supposedly rectify all the damaged furniture between the beginning of July and end of August, we had a visit from one of the installation managers to check the damage, quality of furniture and fit and report this. It didn’t seem to make a difference because on each occasion when items of furniture were delivered, they were damaged (even though some were wrapped and packaged with “quality checked” written all over them; quite worrying! In addition to this, lots of excess waste material from all the damaged pieces of furniture that wasn’t able to be fitted was just dumped in the garden. I requested this be removed by Sharps, to which they arranged. During the whole process we had to make numerous arrangements to have 9 days off work/be at home for the furniture to be delivered and then the fitters to complete the work. In the main, the fitters were very apologetic and professional and the damage to the furniture and inconvenience wasn’t down to them, however we did find it quite alarming when we questioned all the dirty marks once left on the wardrobe doors to be told “oh that will come off with one of those magic sponges, you can get them from B&M”. After the final fitter came out we had decided enough was enough. I was almost 37 weeks pregnant at this point and our room still wasn’t decorated due to us having to cancel 3 times to accommodate the installation of the furniture. Certainly not ready or fit to welcome a newborn! We made many phone calls and communicated via email, spoke to lots of different colleagues at Sharps; some offering contradictory information in terms of our 12 year warranty for example (being told at one point that if we “chose” to keep the damaged worktop on the drawers then our warranty on this piece of furniture would be void), along with one colleague telling me “well you’ll be on maternity leave so be at home anyway for when the fitters need to come” (this was when I was explaining how inconvenient and frustrating it had been to arrange time off work to be at home for the furniture to be delivered and then fitted on separate days etc) and submitted a final complaint requesting this be investigated. Initially the outcome was that they offered us £200 off our final balance of almost £500, which I had explained to them previously , and on many occasions that I would not be paying the outstanding balance. We received an email from one of the customer service managers who had reviewed the case and acknowledged that this was unfair & pretty much an insult. They therefore increased their offer of wavering the balance and offering a £50 cheque - which we had to chase because after weeks it hadn’t arrived. We weren’t satisfied with this outcome in all honestly but didn’t want anything more to do with the situation. We would absolutely not recommend using Sharps to anyone considering having fitted furniture. The quality of the products has been exceptionally poor, the installation very average when it hasn’t arrived damaged and the overall service quite astonishing for such a reputable company.”

Helpful Report

Posted 1 year ago

“Complete rubbish sold me a mirror that can’t be fitted now are Iv been threatening with court as I don’t want to pay the £600+ I own them , as work is not Finished the have said they would give £250 off for the pice of the mirror not the service I payed for”

Helpful Report

Posted 1 year ago

“Initially went with Sharps as our bedroom wardrobes were installed by them by previous owners & we wanted to keep the look & feel the same. It was supposed to be a simple task of adding a window seat & a chest of drawers - this is what they told us in any case. Massive Time Delays: We were also told it would be completed by March 2023 - enquiry started with an appointment 7th January 2023-, it has been ongoing until beginning of July 2023 :( Horrendous Internal Communication: Biggest issue is that there is clearly little to zero internal communication between departments. It is apparent by the appalling service, but also the fact that their own employees state at various stages. Sickening Amount of Waste: The volume of waste materials is unreal! After speaking to numerous employees, this is just normal for them. To give an idea of the waste, they sent us a walk-in wardrobe amount of materials for a standard chest of drawers, and to top it off, they don't take it away!! They just leave it in your driveway! Lack of Communication in Writing: They don't put much in writing which caused us issues down the line. They love to call you, but then not always follow up in an email. Due to the horrendous experience, we were informed that we would receive X amount for compensation. This was never communicated internally& because we got passed from one person to another, we landed only getting 50% of the refund in the end to what was promised to us because we didn't get it in writing. The refund came up to less than 11% of what we paid. We must have dealt with over 10 different employees for something that was considered simple - I can't imagine the disaster with a bigger task! List of Events: *7th Jan 2023: We had our first appointment with a designer. *9th Feb 2023 - surveyor came to take measurements, however, he blamed the 1st colleague for a system error saying that he was not able to complete the online form due to the system saying 'no'. I asked him to perhaps call some one on their end to help complete the online form as we had already paid most of the deposit this point. He also told me to choose a material for the seat pad & that I had 10 minutes to do this from the samples. I explained I was going into back-to-back meetings (I work from home) & asked if I could let them know later that day- he said no. I quickly made a decision & I told him which one. *9th March 2023 - the same surveyor came back, and asked me again to chose the material, which I showed him the same sample as before. *29th March - materials were supposed to be delivered. Issue with the delivery -no problem- came the next day. However, it was a lot that needed to be stored in our room. It would have been great if they told us to move various items out of our room prior to the delivery as we needed to move furniture out of the room. *3rd April 2023 - fitter comes&the drawings are incorrect (according to the fitter) & therefore he cannot complete it. The chest of drawers - they ordered a walk in closet, so an extreme waste of materials. The window seat, the top panel was way too small, so both items could not be completed. Bearing in mind, we have to live with this, so we move into a our spare room. Fitter leaves all waste on our driveway - no conversation around this. *Following Day: We called them, they advised 'Don't worry, when the fitter comes back, the fitter will take it'. *5th April 2023 - a different surveyor comes out to view our bedroom and take measurements. *13th April - new fitter comes& cannot complete the task. When I asked if he could take the waste, he informs that the fitters can never take waste, they need to send us a link to book the waste to be collected. We call Sharps who said they will email us - they didn't. So followed up in an email. *14th April- Waste is collected. Fitter finally finishes in the afternoon (we had a friend coming to stay for the weekend), so we had to scramble to clean the spare room before she arrived as we were staying in that room. *17th April- we are passed onto the Customer Services Team to have the seat pad added to the window seat - what a drama! Very little information to communicated to this team. *12th May- finally seat pad is delivered. We decide to take it out of the box, it is way too large to fit onto our window seat & it is the wrong material (I had confirmed this twice before). *15th May- seat pad is collected (again taking up so much space in our room), but did not take the box that it came in! We had to dispose of it. Advise that they had damaged window seat - ignored. *Back&forth with samples - original sample confirmed. *Surveyor comes out again to measure for seat pad. *9th June- Informed the material selected is out of stock&chose a different material. *23rd June-seatpad finally installed. The issue of the refund took several weeks afterwards to sort out-we landed up with 50% less than promised.”

Helpful Report

Posted 2 years ago

“The fitter was great but the product is not worth the money. It is soft chipboard that will never last and the door click system is problematical. I have also found that whilst I was asked at the time the delivered whether they had damaged anything - I have found they have take a large chip out of an extremely expensive front door that can’t be repaired as it is a composite door plus they have scraped the wall of my hall. They must have known they clonked the door but hoped I would notice and I didn’t until I came in through the front door today.”

Helpful Report

Posted 2 years ago

“Sharps are cowboys and rip off merchants. Do not spend your hard earned money on there rubbish.”

Helpful Report

Posted 2 years ago

“Worksman keep telling me that some parts are missing, arranged another delivery and some parts are missing again, keep wasting my time waiting for delivery and worksman First class price, but definitely not first class service!!!”

Helpful Report

Posted 2 years ago

“See earlier review about de!ivery/installation. Phone call 29/3 changed fitting date again from 30/3 to 31/3. Sharps have majority of account cash and are now not particularly interested in the service being provided.”

Helpful Report

Posted 2 years ago

“Whole experience with sharps was awful, They are really unprofessional. Basically stress and issues they caused was more than the price of wardrobe. On top of that lying my face, and so on.Customer service is terrible, they are not giving any right instructions at all. Making tiny bit of discount and saying gesture of goodwill was the last drop for me. They even not taking any comments on seriously either. I would not recommend them to anybody.”

Helpful Report

Posted 2 years ago

“Install was awful, had people back 4 times to correct mistakes. Tv unit but can’t get cables down the back because of wood support on wall. Giving a tiny discount and then been hounded me for a £350 payment which has been paid but still the letters and calls keep coming. Rubbish left down the side of the house, didn’t tell me and there was a skip on the drive..wood marked, silicon wrong colour, lights don’t switch on and off. Cable tiding keeps falling out. Completed waste of money and wouldn’t recommend to my worst enemy”

Helpful Report

Posted 2 years ago

“Everything went wrong they don't care if they scrape paintwork etc in any part of your house. Customer Service non existent they don't care was told damage was"minor". Do yourself a favour go to Hammonds.”

Helpful Report

Posted 2 years ago

“!!!!!!?????”

Helpful Report

Posted 2 years ago

“Truly awful company. Do not go with them under any circumstances. Cost is extortionate and will keep going up from what you are initially quoted. The finish is really poor and looks amateur at the end. Quality of materials is cheap and you may as well save yourself thousands and go to IKEA. After installing it once, the whole wardrobe came off the wall as it was only being held in to a plastered wall by one screw. Asked fitter whether should remove carpet and he said no, lone behold the wardrobe sagged into the carpet, but had it at least been secured by more than one screw it probably would have been ok. Even a picture frame would have had more screws put in than Sharps put for an entire wall length wardrobe. Had it re-installed and as you can imagine looks as if its been patched up and not like new. Customer service at Sharps is amongst worse i've ever come across. Refused to pick up the old wardrobe and kept saying just take it to a local tip as if every person in country has a van. Despite the wardrobe needing re-installing being entirely Sharp's fault and poor workmanship, still refused to have old wardrobe collecting. Every encouter with their customer service is rude and standoffish. No acknowledgment that they have not provided a good service and they have no complaints procedure. So do yourself a favour and find a local carpenter and get wardrobe made by someone you can trust.”

Helpful Report

Posted 2 years ago

“We went to Sharps due to the advertised 50% offer. The quote for 4 wardrobes (2 half height due to the angle of the ceiling) was £10k! This was a plain white spec and no frills. Not sure whether the prices are inflated prior to the discount period but the cost seemed absurd to us.”

Helpful Report

Posted 2 years ago

“Very bad experience We had some wardrobes fitted in our old house and therefore opted again for Sharps in our new house . What a dreadful mistake ! The graphite colour is horrible and the fitting is really sub-standard. We had to arrange a few other visits to amend the work . The customer service’s response is less than satisfactory . I will never use or recommend Sharps to anyone . As a word of caution , I would advise not to leave your property unattended during the fit . This is a separate issue that we had to take up in addition to the bad fitting. Unfortunately, help provided by Sharps in this regard was awful and to this date , I have not been able to speak to the relevant manager to raise my concerns . One would assume that with such a big name and expensive service , you don’t have to worry but unfortunately, standard has fallen to a very low standard. Date of experience: 27 July 2022”

Helpful Report

Posted 2 years ago

“Absolute shambles. Despite the fact a surveyor comes out with laser measuring tools, everything is cut on site and Sharps refuse to dispose of the waste (two full bin bags) and several large off cuts of wood over a metre in length for me. Installer turned up late on both days and damaged my walls and the wardrobe materials. My complaint email was ignored so I had to call Sharps to chase up a response. Shocking customer service. Don’t waste your money.”

Helpful Report

Posted 2 years ago

“Terrible service. Finished a loft conversion a few months ago & wanted to get wardrobes fitted. Stayed in all day for an appointment with a designer called Lara, who then refused to do the appointment as a handyman was fitting a door handle onto an interior door, and she said too much dust was being generated. I also still had the corex protective flooring over my wood floor, to protect it from handymen doing final touches like fitting curtain rails. She reacted as though I'd suggested she went into a Crossrail tunnel, mid construction. Called to complain, and was told a manager would call to rearrange a visit with me. They never did. I called again and booked another visit, with a designer called Ray. Rushed back from work to be there, and he never showed up or called/texted. I called Sharps again the following day, and they were supremely unconcerned and unapologetic. All in all, unprofessional and disrespectful customer service - avoid Sharps at all costs. They're clearly too big, disorganised and complacent - spend your money more wisely, on smaller companies or independent craftsman.”

Helpful Report

Posted 2 years ago

“I requested a home visit via Sharps website and received a call the next day where I was asked what room they were going to look at, to which I specified it was a hallway. The customer advisor booked an appointment for the next day for a home visit. So far, so good. When the designer came by for the home visit, the first thing he said as soon as he entered the property was (pointing at our friendly and well-behaved dog, who was on a leash) that it would cost us 25 thousand pounds if he got bitten by our dog. He proceeded to recount that a few years back he got bitten in the leg by a customer's dog and that he sued them for 25 thousands for psychological trauma and due to a health condition he has. I should have asked him to leave there and then, but let him proceed. He asked "where is the job" and I showed him the alcove in the hallway. He commented "Is that it? Is that the whole job?" and complained that the minimum he would look at is a whole living room, that he is the top designer in the region, he did not feel comfortable with this job and he preferred to leave. So he just up and left. I called Sharps to tell them about the visit and they were not surprised. They offered to send someone else, saying that this other person is "lovely". No apologies about the designer's behaviour. I am still in disbelief Sharps would employ someone like this person to go to people's homes and treat customers the way he did! Threatening to sue me as soon as he got in and leaving in a hurry because he was too good for the job. Ridiculous!”

Helpful Report

Posted 2 years ago

“The “designer” arrived very late for the appointment. Sharps had wrong details so they were unable to contact me. The technival appointment was a wast kf time, the man was useless me tokd me I could t have a wardrobe - this was after they took so we a thousand pounds from me for the wardrobe. No follow up apology, no refund, money was only refunded after I complained (which was pretty much ignored), my money was eventually refunded after a month by which this time I had been charged interest on my card. Do not use this firm. Worse company EVER. Terrible customer service. They will take your money and not deliver anything. From start to end it was stressful, long and unsatisfactory.”

Helpful Report

Posted 2 years ago

“Cannot believe that never made first appointment- no call to explain why and when rang 30 minutes after booked time just told he wasn’t going to attend, why? Did I want to book another day off and wait again , err no. Would have liked to discuss walk in wardrobe and library design , I am sure there will be other providers who are more courteous and want my business.”

Helpful Report

Posted 2 years ago

“Outraged, angry, upset, disappointed & absolutely disgusted on the price charged for such poor service from start to finish. Great lack of communication between staff. Surveyor made a massive error with material which wouldn’t fit when delivered, therefore having a wardrobe side made in 2 pieces, an eyesore. Like taking your money upfront but unable to get any back if not satisfied with standards. If you are happy for someone to be in your home 12 hours a day to work & still not finish on time, then don’t bother, most are subcontracted, the one who came to me only been doing the job for 2 months. The advertisement for this company looks amazing, however using them is a completely different story. My bedroom is done but I certainly do not feel blown away as they assure you or from the pictures in the brochures. I’m sure they wouldn’t dare put mine in one unless there was plenty of photo shopping! This was meant to be a treat for me, since downsizing from my family home & recently being widowed. I didn’t realise just how vulnerable you can be, a woman on her own, just get walked all over.”

Helpful Report

Posted 2 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews