Name: Sharps Bedrooms
Rating: 3.96

“Where do I start. The ladies in the Carlisle Store were very helpful, Margaret Corby in customer services was great and you couldn't fault the fitter (forgotten name sorry). However the customer services were absolutely awful, changing delivery and installation dates constantly, and blaming me for getting it wrong. We were told we would have the option to chose whether or not to have handles at the end of the fitting, not correct??? we now have socks tied around the handles as they bang into the other doors. The recess wardrobe is like going into Narnia, the mirror was missing, I could go on but I am going to run out of space. I would never again use Sharps or recommend them. You pay a lot of money and the service you get is very poor; customer services lets the whole group down, they don't listen and are very unhelpful, extremely disappointed. Hopefully we will devise a better method then socks to stop the doors banging together, and we will have to fit lights for Narnia. Disappointed!!!!!!!”

Helpful Report

Posted 8 years ago

“This is the first time I have recieved the services of SHARPS. However, this first experience has already put me off from using them again. Designing: The designer is very friendly but overpromising on designing issues and completion date. At last, we had to give up 3/4 of the work and completion date was postponed by 3 weeks. Surveyor: The surveyor turned down most of the suggestions and claimed that the bookshelf we suggested was not a PROPER bookshelf according to SHARPS because there was no back board and it was not a proper bookshelf. According to their bookshelf manual, we need to follow their specificiations. That means SHARPS is not a company that can provide tailored solutions to customers! Delivery and Installation: According to the designer's information, I have to clear my whole bedroom for the delivery and installation which will not happen in one day. But I was assured that there would be only a couple of days between delivery and installation. However, their office informed me that the installation would be done 6 days after the delivery. That means I cannot use my bedroom for a week! The worse is the office informed me again after the delivery that installation had to be postponed one more day. Since my room had already been emptied. I could only accept their request. One day before the installation, I was informed AGAIN that the installer could not come at the promised time (half day late) and that means my wardrobe installation couldn't be finished in one day. The office even asked if I preferred to postpone the installation one more day so the work does not need to split into two days. Are they crazy? They broke so many promises and still want to postpone the work even further!!! When the work finished, there is a gap of 1.5cm between my carpet and the rail of the sliding doors. They surveyor has said it might have a gap, but probably not because my carpet might be able to cover. Since they are professional, they should be able to provide solution IF this situation really happens. However, they just let it be there and let the customer solve this problem. After the installation, the joiner left two big bags of excess material (rubbish) to me. Since my bin is the smallest size, there is no way for me to dispose these materials. They need to remind the customer that there will be some rubbish to dispose of and that if they are able to do so. They sent me flowers before the installer arrived. I need to tell them that it doesn't work!!!! Customers will still be angry and annoyed no matter how many flowers they receive. They charge expensively but deliver poor services. I would suggest customers simply use private joiners to do the work.”

Helpful Report

Posted 8 years ago

“My name is zahid I called sharps my wife wanted fitted wardrobes 9th Feb. The guy turns up Alex turns up doesn't introduce himself walks in so I called him mate. Me & wife ask was your recommendations the looked puzzled and I am sure he was on drugs he stood there 15 mins and walks off he makes a comment don't call me mate my name is Alex I said if you introduced yourself I would called you by your name. Alex was miserable. His needs to go on rehab and customer services courses how do deal with customers. Worst experience ever I have had better customer experience at the pound shop. I would recommend the public to stay away from sharps.”

Helpful Report

Posted 8 years ago

“Wouldn't touch them with a bargepole. We were originally very pleased with our bedroom, but after a few years the white laminate covers on 3 of the doors started to lift off the wood. When I rang customer services to enquire about getting replacement doors I was told that it was an old design, out of guarantee and there was nothing they could do and to speak to a carpenter. Even though I told them that they had an existing, similar range which might match my bedroom they would not even offer to try using these doors as a replacement, as they told me fixings etc would be different and they would not reset their machines to accommodate old fixings!!! I thought that as a well known and respected supplier of so called bespoke furniture, they would at least try to help, but they couldn't get me off the telephone quick enough. Tracy, who I spoke to didn't even refer me to anyone to even try to help! Customer service? You could have fooled me! Definitely an oxymoron if ever there was one. There was none. It has done definitely made sure I would never use them again nor recommend them. Next time I'll be employing a carpenter who uses real wood not a laminated chip board so that repairs can be done.”

Helpful Report

Posted 8 years ago

“The whole idea we approached Sharps was to get customized wardrobes done in our bedroom by making full utilization of the available space. However, after the work was completed, we were completely shocked as the top shelf (over a feet in height) was completely inaccessible. They usually have a tactics to get the customers to sign. The designer who usually visits is more of a sales person. They usually start off by telling if you sign today you get this deal else you will end up paying X amount extra. We ended quite a bit inspite of they claiming to run a 50% discount + additional 20% off. The salesman tries to entice by telling in future when you sell your property it would have huge value as you can promote by stating room with fitted Sharps Wardrobe. Their brand carries lot of value. The installer did a great job but its the designer / salesman who plays around. The company needs to be more transparent with their customers. The head customer service wasn't helpful at all. When I wanted to cancel the deal, I was told I am not allowed as I have got into a contract and even if I insist, I would lose 90% of the total amount. They advised me if I am not happy I can get the entire thing redone but it would be treated as a fresh order and I would need to pay for that once again. All in all quite a disappointing experience and an average product. Beware!”

Helpful Report

Posted 8 years ago

“Booked in to get two wardrobes fitted and things did not go well. They start off by telling you 'if you sign in the next 24/48 hours it will only be £XXX' so you feel pressured and dont have time to look around. Then, and as predicted in various forums you initially get a very nice salesman (ours an older English gent), you then get a 'surveyor' around to recheck the measurements the salesman took. Then you get a person who who doesn't speak English to install them. Our installer was great - but the 'surveyors' measurements were incorrect and so trying to communicate this when you don't share a language is difficult/impossible. He did the best he could but we he had to bodge and make good lots therefore it is not a crisp finish. Also, they failed to mention that they leave all the rubbish behind. And I can promise it is more than you think - at least two car loads of wasted wood and packaging. I filled in the customer feedback form and have received no contact for the past two months. Plus, our salesman had recommended a handyman who caused so much damage I have spent several hundred pounds correcting the mess he has made. All in all, a complete nightmare, average product, expensive price (don't believe the sale hype) and zero customer service. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 8 years ago

“The designer was in too much of rush so the whole design had to be redesigned The redesigned plan is just doesn't work either .... rubbish”

Helpful Report

Posted 8 years ago

“workmanship appalling Wish I never went down the Sharps route”

Helpful Report

Posted 8 years ago

“I have just been told by the surveyor that the design I was quoted for is not possible and the revised design will be £1650 more expensive. Obviously I decided to cancel my order but I am told it will take up to 10 working days to return my deposit. No apology given and no knowledge of who to escalate the issue to. Very unprofessional Sharps!”

Helpful Report

Posted 8 years ago

“This is the feedback that I sent to Sharps on their feedback form: We believed that Sharps had a reputation for professionalism, quality and value for money. Sadly this did not prove to be the case with regards to quality and value for money. The designer after measuring up and proposing a design, informed us that the full cost for the proposed design would normally be £14,000. As Sharps had a 50% off promotion and £150 bonus off the price if we agreed to go ahead with the purchase and after some negotiation a price of £6500 was agreed. We thought that if the full price was £14K, albeit that we were now only paying £6.5K, then we would get something extraordinary, something extra special and of the highest quality. At least at that price it should have been. How disappointed we were. What we got was something basic and ordinary in quality. Cheap and cheerful comes to mind. It is certainly not worth £14K and is not even worth the reduced price of £6.5K. We could have gone to a local carpenter and got the same installation to the same standard, including manpower, planning and materials and would have expected change out of £3K. We feel that Sharps have had a laugh and joke on us regarding the price and the quality. We feel let down by Sharps whose reputation we trusted, only now to feel “conned” over the price we paid.”

Helpful Report

Posted 8 years ago

“I have a Sharps fitted bedroom unit which was fitted years ago and is still is pristine condition. At the same time I did a diy project to fit sliding mirrored wardrobe doors at the other end of the room. As the bedroom needs a facelift I decided to ask Sharps if they could fit new sliding doors to replace the existing. Answer no, not lucrative enough apparently. Might consider it if I wanted to refit the interior of the wardrobe which I do not. I also asked if they were able to reupholster the 8 ft headboard they supplied with the original purchase. Answer no, again not lucrative enough. Well Sharps, I am very disappointed that my business is not worthy of your attention. The doors in question are standard height, width and on standard frames so an easy job for Sharps to replace them and please a loyal customer whilst earning some cash. Same goes for the headboard. So on reflection I would NOT recommend Sharps Bedrooms as they seem to only be in it for the profit margin and not to retain their existing customers! I shall now go elsewhere and will not be recommending Sharps to any of my friends and colleagues, now or in the future.”

Helpful Report

Posted 8 years ago

“Can't believe such a lack of transparency over pricing. Sale goods! Unlikely!”

Helpful Report

Posted 8 years ago

“We had two bedrooms fitted with floor to ceiling wardrobes and some separate shelving a few years ago. In August one of the shelves fell off the wall , crashing down on the desk below. As the units have a guarantee I contacted Sharps at the time , which was in August. Since then I have had nothing short of utter incompetence in terms of customer service. The two bedrooms had different coloured wardrobes but they sent the wrong coloured wood (twice) despite our telling them which one we wanted ; I twice booked full paid days from work using up my last few holidays waiting for fitter that never turned up ; we were offered a small compensation payment back in August that we have never received; we had to chase up the work , send letters , try to speak with the customer service manager who was not available suddenly ; the fitter was booked and then cancelled so many times I lost track. The shelves were finally repaired four months later. I am still waiting for compensation for the time and money I have lost trying to sort this out . If you are going to spend over £5000 on wardrobes I would seriously advise you to think about this from Sharps.The wardrobes are good quality and well fitted but if anything goes wrong then you have a massive problem on your hands.”

Helpful Report

Posted 8 years ago

“We asked for a 'friendly, no-obligation' home visit to discuss the options. The salesmen came on time and was friendly to begin with. As it's a significant purchase at a very expensive time for us when we're having a baby, my husband and I tried to negotiate the cost and discussed all sorts of options. The salesman first 'misunderstood' that we wanted draws and then said we'll have to pay extra if we wanted those added in. Then he said we could choose any knob or handle and it didn't matter - the first one we picked he said would cost extra, so we compromised with a different one. Then he said if we lose the draws and chose an inclusive handle he can bring the cost down to £2,200 but again said in a bit that actually it would be £2,320. We asked by when can we confirm and he said he can only give us the 'discounted' price if we ordered then with him, said he had too many appointments and he can't come to see us and we couldn't go to the shops to confirm and pay. So it had to be there and then, which we thought was pushy - nothing 'friendly, or no-obligation' about that. We decided what we wanted and asked him if he can do £2,200 like he said before, to fit our budget. Don't see what's wrong with this conversation and we were being very polite with him but as a customer we should be able to consider our dilemma at any point, especially for a big purchase. And then he said Sharps will not disassemble or take away our existing wardrobe so that would be an additional cost to us. Obviously we wanted them to take away the wardrobe as it's cumbersome for us and an additional expense. To this he just got up and said that he's losing his patience and even if we want he will not sell us the wardrobe. We were a bit shocked at his unwarranted behaviour and didn't bother to stop him. It was very close to a sale but this strange sales tactic didn't make any sense. We thought the salesman was in the wrong business as customers will have a thousand things to ask and negotiate before a purchase, especially for a high value bespoke fitting. Overall a terrible experience, which left me very stressed in my third trimester of pregnancy. We still need the wardrobe so will start contacting other companies.”

Helpful Report

Posted 8 years ago

“Well, where do I start! All was fine with delivery of fittings. Apart from all the wood they delivered was chipped and was of a poor quality. When the fitter turned up he felt the need to chop half of my coving off even though I got promised the wardrobes would be built around the coving as they were 'bespoke ' and tailored to you. He also chopped coving off on the other wall. He scratched the walls in the bedroom, I'm presuming with the materials and the bed which we already moved for him. He didn't put the carpet back and the under lay. Also carpet got marked. This is our newly bought home so we were so upset by the whole experience. Fitter didn't take his materials away with him so we have left over wood everywhere! Marks over the wardrobes too. He left without saying he was leaving and the wardrobes were only half finished! I couldn't believe it. What a cowboy Fitter sharps had sent to my home. We thought that sharps were supposed to be a professional company! They sent someone out to assess what had happened. He couldn't believe the mess he had left and how badly fitted the wardrobes were. Sharps organised for another fitter to come the following week. So my partner had to have yet another day off work losing out on money all because the wardrobes weren't done the first time round. It was all just a massive inconvenience and an upsetting, horrible experience. I tried to ring sharps about getting money back for the damaged caused to my lovely home, but the manager on the phone was very rude and patranizing, trying to tell me that a pot of paint costs £20 and that they would be willing to offer £150 back. Well I'm sorry, but we would have to get someone to come in and paint the walls and sort the coving out, not to mention the carpet. So I think that would cost more than £150. I was in tears when I put the phone down, I'm pregnant too so don't need all this stress! The manager was putting me on the spot trying to ask how much we wanted back, how was it supposed to know? I hadn't got quotes yet as didn''t know if sharps would offer me the money off. I would not recommend this cowboy company to anyone! And to say how much money we had paid! I was expecting a lot more.”

Helpful Report

Posted 8 years ago

“I recently booked a sharps appointment to get two of our rooms installed with you custom wardrobe with a possibility of getting the study completely done up from you too. The appointment was booked for Sunday with a representative coming over. I received a call on Saturday evening from the representative which one would assume to be an introductory/ courtesy call however it turned up to be the most disgusting call ever received by a sales man. He was not only demeaning in his approach but also patronising. To ask for ones budget is one thing but to assume is totally different. It came across as though he had already decided what my spending bandwidth is to tell me that sharps has a “minimum spend policy of £1500 for each room and I assume they(sharps office) advised you of”. Rather than visiting the property and discussing options he already was going into what he couldn't do with prior customer complains when I stated we have a sliding door already and would like inside bits done up. I actually would have gone for a total install had he been polite and respectful enough to sit in front of me an discuss as my spending capacity is way more than he can ever think I have. It felt as if he has already decided not to come with his patronising opinion towards me. Let me advise you that they are not the only one in the market and I amaze how they do business with such people working as face of the organisation. He may be working as a designer or whatever he does for the but has no right to laugh and tell me ya may be the budget might not suit them when I’m telling him categorically to cancel the appointment as he had already talked me out of it. Received a call from their regional manager who to my surprise to us that the designer should not be discussing any of the costings or issues over the phone instead should have visited the property and discussed everything. Looks like the designer had an agenda to put me off so that he could enjoy his sunday. ****DEFINATELY A NO GO IF YOU ARE LOOKING FOR DECENT SERVICE****”

Helpful Report

Posted 8 years ago

“Salesman very pushy - was in my house for 2.5 hours - couldn't get rid of him!! Fitting went OK except for a scratch on a worktop which we hoped they would change but we couldn't prove it wasn't us so they wouldn't. A few weeks later we had problems with part of the furniture falling apart and experienced the worst customer service ever! Over a year later we have got nowhere! Customer service ignore emails. So frustrating!”

Helpful Report

Posted 8 years ago

“In 2015 I had some Sharps home office furniture fitted into my small bedroom by one of your fitters. Some weeks later one of the shelves fell down damaging ornaments, a clock and photo frames on the shelf below. After several emails and phone-calls to them, weeks later Sharps eventually sent out an assessor, who concluded that the shelf had not been fitted correctly. Several weeks after that someone came to fit it correctly. He told us that his entire full-time job was to rectify problems from poorly fitted furniture for Sharps. We were promised compensation for the damaged ornaments etc. and despite numerous emails have had no compensation over a year later!!! The sad thing is these were my daughters Royal Doulton ornaments that she had inherited from her gran when she died and that she had collected herself. They were kept in our study as we thought they would be safer than in her bedroom. My daughter is gutted that they won't pay to replace or repair them. Wish we had never heard of Sharps.”

Helpful Report

Posted 8 years ago

“?The installation was not carried out within the agreed timescale: I was given a start date of 24th of October 2016. Unfortunately the original installer called in sick for the week (conveniently or coincidentally being the school half term week!). Sharps failed to notify me and I had to call at 11 and find out that the installer was not coming. Sharps sent an alternative installer who started the works on the 25th of October. The Area Installation Manager came to the property on the 25th of October and assured me that the works will be completed by Friday the 28th or Saturday the 29th. Unfortunately this installer was falling behind schedule and worked part-time hours and went off to do other jobs (without completing the works!). He also turned up late during some mornings, which resulted in me going late to work as I had to wait for him to let him in the property. There is a downstairs single cupboard door and shelves that is still yet to be installed. Sharps also managed to send the wrong door size, and as a result, another installer that was sent to the property on the 4th of November wasn’t able to complete the job. Assuming that the job will be completed by the 12th of Nov (the latest date that Sharps has given me), this would mean that it would have taken Sharps around 18 working days to install only 4 wardrobes and a cupboard. As a result of this delay, I’ve had pieces of wood and boxes lying around my property for almost 3 weeks, which is inconvenient to me and my family and our living space. ?There were a number of design flaws: This includes the narrow top shelf in three of the fitted wardrobes in the upstairs bedrooms where there is barely a 15cm gap between the top shelf and panel, not wide enough to fit most items. I expected Sharps to measure to fit rather than provide standard sized doors and panels. Either way, the so-called designer and surveyor should have pointed this out. Another design flaw is a hanging rail in the downstairs wardrobe. About one-third of the rail is not functional as it is located by a wall panel/column. The designer and/or surveyor failed spot this design flaw and the installer failed to bring this to our attention or offer an alternative solution such as installing shelves to make use of the dead space. ?Poor customer service even after reporting the difficulties I have experienced. I have asked on a number of occasions for an Area Manager to visit the property and witness the design flaws and poor progress of work and to this day, no one has bothered turning up. The Area Installation Manager, who turned up on the 25th of November has been radio silent and clearly knows how to talk the talk. Instead, I received a letter dated 8th of November advising me on my outstanding balance payment (which I can’t just to pay at this point!) ?Being mis-led by Designer / Salesman: We were misled by the designer / salesman when he visited the property in mid-September to take measurements and took a deposit. Again, I was told that the works would take 4-5 working days. Furthermore, I asked wither or not Sharps has any offers coming up and was told no. However it appears that Sharps has an autumn sale (50% off various ranges). As a minimum I expect the following: ?Design flaws be fixed completely, despite the inconvenience that this will cause for my family ?All rubbish and waste to be collected by Sharps ?Reduction in the final overall price (note that Sharps already made me pay 90% in advance because the mess they have caused! So I am expecting a partial refund) Should I have known that I would have such a horrible experience, I would have gone to one of your competitors who have offered me a much lower price and probably similar completion date. I expected better from Sharps, especially given that I have been charges a premium price of over £9,500!”

Helpful Report

Posted 8 years ago

“I really don't want to go over the ordeal again so I will be brief. Sharps measured our wardrobes wrong twice! Demanded parking permits to be able to install. This should have been a standard installation and I had to make so many calls to there delivery, installation and office teams. It put me under a lot of stress. The finished product is ok but not what the sales man descried, I could not go through anymore stress and point out the errors after the installation so I just accepted it. Do not believe anything the sales man says, he failed to mention the installation team do not even take the rubbish away, icing on the cake having about 12 very heavy panels to dispose of myself and 3 bags of heavy waste. The problem is all the salesmen, estimators and installation staff are sub contracted (do not work directly for sharps) so have no pride in there work and this shows when mistakes happen. Please don't make the same mistake I did and avoid sharps bedrooms they are the worst company I have ever used.”

Helpful Report

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Sharps Bedrooms Reviews