Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Sharps, my in laws booked you to put in new wardrobes for them. They should have been installed already but you cancelled the first date with less than 24 hours notice. The installers came this morning. They have refused to lift the flat packs and have said they are not allowed to. I'm not sure how they install anything if they are not allowed to lift a flat pack. They have also refused to do the installation as my in laws bed is still in place. Let me tell you something about my amazing in laws. My mother in law has multiple sclerosis and osteoporosis and is mainly confined to an electric wheelchair. My father in law is blind, with a bad knee from his time in the army and he is in his eighties. I would love to know how you expect 2 disabled people to move flat packs and a bed? When the sales man and surveyor visited they both knew that my in laws were disabled and the limitations that they have. We are disgusted that they have been discriminated against in this way. They live in sheltered accommodation which should have given you a clue as to their situation. They have spent nearly 5 grand with you to get wardrobes that they can access themselves to help retain some independence and dignity. They booked you because you are a National known brand and supposedly the best, however you have left them in a right state. They are upset with how they have been treated, they are worried about how they are going to manage with all the disruption in their flat and they can't even get hold of anyone to speak to. I hope you are feeling proud of yourselves”

Helpful Report

Posted 9 years ago

“Awful experience, trading standards involved, whole thing ripped out and full refund! Shocking”

Helpful Report

Posted 9 years ago

“Poor start. We have a very large bedroom and Sharpes are complaining that it is not an empty room. They would have less room in a 'normal' sized bedroom. I feel the whole process they are trying to intimidate us. They are supposed to be one of the best - please try treating your customers as though they are the best.”

Helpful Report

Posted 9 years ago

“I have to admit and going against the grain of other reviews I thought sharpes were very professional and efficient. But the quality of the timber is rubbish(chipboard) I'm a builder by trade. I do a lot joinery you'll see in my photo's. we paid £4000 f or 2 bedside tables a chest of drawer a wardrobe and a dressing table. I could of bought the same thing from howdens or Argos for £500. The fitting was a joke, don't get me wrong it was very good. It took the guy less than 6 hours to fit over 2 days (3 hours each day) I make that the fitter was on £583 an hour. Don't get me wrong of course he wasn't on this sharpes made at least £3000 profit and slung the tradesman a couple of hundred quid a day at most. I took a picture of the sharpes wardrobe and one I made. One cost £4000 the other £200 and it is made from pine not chipboard see if you can spot the difference. Moral of this buy you furniture yourself and get a joiner to fit it for you. You'll save thousands.”

Helpful Report

Posted 9 years ago

“Unbelievably poor. Terrible customer service form the outset and job which we were told would take 2 days has taken 4... and still going. Customer services have offered no assistance throughout. Such a rip off. Warn against using them at all costs.”

Helpful Report

Posted 9 years ago

“We only got as far as the design visit. The 'design consultant' who came to our house was likely trying his best but was, to me personally, utterly infuriating. I found him to be condescending and rude, talking mostly of fluff and little of the actual product and service they could or even couldn't offer. We'd told him in no uncertain terms what we wanted/needed, from that he developed a drawing, which was possibly the furthest from what we had asked for as possible. We explained this and my husband and I worked together to come up with an alternative that would work. The 'design consultant' agreed with this and was originally positive then suddenly 'remembered' that 'they' had previously rejected a similar design, stating that 'they' probably wouldn't be able to do it. With this he was attempted to abdicate all responsibility. He further tried to convince me to an alternative design which was again specifically what we did not what and had been very clear about having no use for. I'm left feeling quite annoyed with so much of everyone's time wasted. Just be a bit more honest about the products and what you can and cannot offer. This is NOT a truly bespoke service. They cannot give you what you want or need if that doesn't fall inside their very narrow petty boxes and you're not going to hear about it any time soon. So use their services if you're lonely and need some interaction but if you want an actual result for a specific purpose then I absolutely do NOT recommend calling them.”

Helpful Report

Posted 9 years ago

“Neither the designer nor the surveyer spotted the chimney breast in the room. When the fitter arrived on 27th February 2017, he asertained very quickly that the plans were not going to be constructable. The revised design is due to be built 10th - 11th April. I feel this has been too long to wait as I cleared my bedroom, as per Sharps instructions, in January.”

Helpful Report

Posted 9 years ago

“Wrong doors fitted to wardrobes Damage to my hardwood flooring My apartment which has just been fully refurbished is literally smothered in cutting dust No side panels fitted in my main wardrobe Damage to walls in my apartment Took five working days for a fitting manager to call me even after I continually rang Sharps This is still on going so I will update in the future, I would never use or recommend sharps”

Helpful Report

Posted 9 years ago

“Soft close doors do not close, mirror on wrong door, bedside tables not installed as per plan, debris is still sitting on the drive - after sales service is very poor”

Helpful Report

Posted 9 years ago

“Damaged paint work in hall way from bringing in equipment. Dirty black hand prints over cream wall where wardrobe fitted All rubbish left outside property for me to remove (including fitters endless fag butts) The responsibility for the rubbish being mine was never highlighted in the flashy sale process! No dust sheets or floor coverings brought on the days of fitting. Second wardrobe installation not finished as promised the surround looks ugly through poor fitting Very expensive would not recommend”

Helpful Report

Posted 9 years ago

“This is the worst customer service I have ever received. The below is a list of issues I've had; - first installer caused considerable damage to my timber floor. - he installed a damage drawer and didn't install a hang rail or a mirror which was part of the design. - the person who came to install the missing parts didn't put any cardboard protection on the floor and damaged it further. - apparently, damage caused by Sharps is not their responsibility?! The level of damage they caused can only be described as reckless. - the end product isn't great. This is my second wardrobe installation by Sharps. The first one was fantastic, the second awful so it's a bit of a gamble. - to date, I have dealt with at least 10 people at Sharps. When there is an issue, they pass you from person to person. I suggest trying a different company who can provide better quality assurance and customer service.”

Helpful Report

Posted 9 years ago

“Booked an appointment & no one showed or had common decency to telephone, held on phone for 35 mins no answer, wrote email, doubt that will be answered either. I'm so disappointed was so looking forward to having this done, oh well their loss, I found another firm, maybe it was an omen 😃”

Helpful Report

Posted 9 years ago

“had an installer from hell who caused a lot of damage to my property and very badly fitted wardrobe. never again”

Helpful Report

Posted 9 years ago

“Terrible customer service”

Helpful Report

Posted 9 years ago

“Poor quality materials, poor quality customer services, external fitters. They build all the wardrobe inside, they don´t move your furniture, they don´t clean after. If they don´t have space to build the wardrobe they will told you after you pay 90% without return and after they deliver the materials. The fitters are external workers and they have very poor communication with the factory. It took them two months to finish the wardrobe (when they told me it will take 2 days). The people in the phone where rude and put silly excuses instead of taking responsibility. At the end, after they have to come to my house 20 times, because the materials where completely wrong the compensation was just minimal and ridiculous. Don´t uses this company if you have heart problems.”

Helpful Report

Posted 9 years ago

“Warning. Check on how bespoke your needs are! They are a very limited bespoke company. Apparently they can not help with the additional bespoke cabinet we requested. Their product and manufacturing facility is not geared up to make one off bespoke items such as this. (See photo) I am at a loss to see the complexity of our request! Oh yes, and check your invoice, they got the amount wrong, twice! Also check your delivery, ours were scratched as they were unwrapped. I could go on......”

Helpful Report

Posted 9 years ago

“Where do I start. The ladies in the Carlisle Store were very helpful, Margaret Corby in customer services was great and you couldn't fault the fitter (forgotten name sorry). However the customer services were absolutely awful, changing delivery and installation dates constantly, and blaming me for getting it wrong. We were told we would have the option to chose whether or not to have handles at the end of the fitting, not correct??? we now have socks tied around the handles as they bang into the other doors. The recess wardrobe is like going into Narnia, the mirror was missing, I could go on but I am going to run out of space. I would never again use Sharps or recommend them. You pay a lot of money and the service you get is very poor; customer services lets the whole group down, they don't listen and are very unhelpful, extremely disappointed. Hopefully we will devise a better method then socks to stop the doors banging together, and we will have to fit lights for Narnia. Disappointed!!!!!!!”

Helpful Report

Posted 9 years ago

“This is the first time I have recieved the services of SHARPS. However, this first experience has already put me off from using them again. Designing: The designer is very friendly but overpromising on designing issues and completion date. At last, we had to give up 3/4 of the work and completion date was postponed by 3 weeks. Surveyor: The surveyor turned down most of the suggestions and claimed that the bookshelf we suggested was not a PROPER bookshelf according to SHARPS because there was no back board and it was not a proper bookshelf. According to their bookshelf manual, we need to follow their specificiations. That means SHARPS is not a company that can provide tailored solutions to customers! Delivery and Installation: According to the designer's information, I have to clear my whole bedroom for the delivery and installation which will not happen in one day. But I was assured that there would be only a couple of days between delivery and installation. However, their office informed me that the installation would be done 6 days after the delivery. That means I cannot use my bedroom for a week! The worse is the office informed me again after the delivery that installation had to be postponed one more day. Since my room had already been emptied. I could only accept their request. One day before the installation, I was informed AGAIN that the installer could not come at the promised time (half day late) and that means my wardrobe installation couldn't be finished in one day. The office even asked if I preferred to postpone the installation one more day so the work does not need to split into two days. Are they crazy? They broke so many promises and still want to postpone the work even further!!! When the work finished, there is a gap of 1.5cm between my carpet and the rail of the sliding doors. They surveyor has said it might have a gap, but probably not because my carpet might be able to cover. Since they are professional, they should be able to provide solution IF this situation really happens. However, they just let it be there and let the customer solve this problem. After the installation, the joiner left two big bags of excess material (rubbish) to me. Since my bin is the smallest size, there is no way for me to dispose these materials. They need to remind the customer that there will be some rubbish to dispose of and that if they are able to do so. They sent me flowers before the installer arrived. I need to tell them that it doesn't work!!!! Customers will still be angry and annoyed no matter how many flowers they receive. They charge expensively but deliver poor services. I would suggest customers simply use private joiners to do the work.”

Helpful Report

Posted 9 years ago

“My name is zahid I called sharps my wife wanted fitted wardrobes 9th Feb. The guy turns up Alex turns up doesn't introduce himself walks in so I called him mate. Me & wife ask was your recommendations the looked puzzled and I am sure he was on drugs he stood there 15 mins and walks off he makes a comment don't call me mate my name is Alex I said if you introduced yourself I would called you by your name. Alex was miserable. His needs to go on rehab and customer services courses how do deal with customers. Worst experience ever I have had better customer experience at the pound shop. I would recommend the public to stay away from sharps.”

Helpful Report

Posted 9 years ago

“Wouldn't touch them with a bargepole. We were originally very pleased with our bedroom, but after a few years the white laminate covers on 3 of the doors started to lift off the wood. When I rang customer services to enquire about getting replacement doors I was told that it was an old design, out of guarantee and there was nothing they could do and to speak to a carpenter. Even though I told them that they had an existing, similar range which might match my bedroom they would not even offer to try using these doors as a replacement, as they told me fixings etc would be different and they would not reset their machines to accommodate old fixings!!! I thought that as a well known and respected supplier of so called bespoke furniture, they would at least try to help, but they couldn't get me off the telephone quick enough. Tracy, who I spoke to didn't even refer me to anyone to even try to help! Customer service? You could have fooled me! Definitely an oxymoron if ever there was one. There was none. It has done definitely made sure I would never use them again nor recommend them. Next time I'll be employing a carpenter who uses real wood not a laminated chip board so that repairs can be done.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews