Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the design and survey experience was pleasant enough, the customer service after was horrendous. I had the delivery of the wardrobe come through but when the fitter came the next day, he said he can't do anything as there is an existing built in - this was never told to me by neither the designer or surveyor or the customer service person who booked the installation appointment. initially customer service was bearable and reasonably helpful but was escalated to supervisor position and this proved to be zero help or had any solution based around the customer. Preferable solution would have been they can send someone else out to remove the existing wardrobe or recommend someone etc but nothing was done - bottom-line, they don't give a toss about the customer and what the supervisor actually confirmed me in as many words. Be fair warned that they don't have any cancellation policy at all so you feel as a customer you are trapped!!! Worse experience ever!!”

Helpful Report

Posted 8 years ago

“The final product is fantastic, and the joiner who did the work was excellent. But the whole experience has been spoilt by completely appalling levels of customer service, communication, consistency and helpfulness. It was extremely hard work having to deal with Sharps, and now we are still waiting for the rubbish which they said they would remove, to be removed. Long appointments. Changed plans. One person not having a clue what another person agreed.”

Helpful Report

Posted 8 years ago

“They told us the cupboards would take two days - they took six days and this covered a very inconvenient and dusty weekend with a bedroom turned upside down. The problems were (1) their surveyor incorrectly marked where a light fitting should go, causing a day's delay while the fitting had to be moved (by my builder, fortuitously available, but at cost to me); and (2) then the surveyor got the cupboard measurements wrong leading to another two day's delay while the cupboards were sent back and new cupboards made. During the whole time there was not a word from the office of apology or any acknowledgement of my existence! Although - the ONLY bright spot at this time - the fitter was very competent. Eventually it got done and the outcome was in line with expectations. However I refused to pay the final 10% instalment on account of all the error and inconvenience and now they are challenging this and tell me I will hear from their lawyers. They've offered me a miserly 5%, although I did finally get an apology today about a month later.. Decent quality cupboards but if you want any customer service - avoid!!”

Helpful Report

Posted 8 years ago

“Absolutely the most useless wardrobe fitters we have ever encountered. First set of doors delivered did not fit. Asked to wait at home on the Friday for delivery of new doors, no one turned up. Asked to wait in on the Monday for the new doors, no one showed up. New doors delivered on the Tuesday to be installed on the Wednesday. Installer arrives on the Wednesday to discover they are once again the wrong doors. I have now been asked to wait for new doors being delivered on Friday. Terrible time wasters. Small damage to our stairway wall from the doors being delivered. Quite honestly not worth the money. Get a local carpenter to do it instead.”

Helpful Report

Posted 8 years ago

“On our first contact with our designer, we thought excellent. Sharps have our design, and the space will be used to it full potential. Then the survey is completed. The surveyor arrives a day early, not a major problem but a point. The surveyor then completes his job, and explains to my partner that the install date will be the 24th October and can we make sure the room is clear. All completed, and we thought ok this is looking good. Installation day. Sharps arrive, and get to work building the wardrobe in our bedroom. Of course during both surveyor and installation I am at work leaving my partner on site. Then I arrive home....The wardrobe is fitted yes, but instead of making the wardrobe fit the space, they have decided to just board the ends and install a standard wardrobe. Our main reason with going to sharps, was to ensure all our space was used up. Yes on design due to the fitting and size, we would have side areas hard to reach, but this is acceptable when fitting a unit which is not standard size. The end result is we have a standard wardrobe, with sides boarded up (so wasted space). But next we come to the look. The door handles are not level, you have spaces on the floor of unit fitting the sides. And on one shelve, you can actually see the MDF board. Overall my view would be....go to a local carpenter next time.”

Helpful Report

Posted 8 years ago

“The CEO does not care so not sure the entire fitters / sales people should care. If you have an issue with privacy do not use them. Going local carpenters.....remember them...do a better job cheaper and bespoke..#golocal”

Helpful Report

Posted 8 years ago

“From start to finish company a joke! The designer tried to tell me it was £8000 for five doors with basic interiors then told me he would give me it for £4500 if I bought that night ???????? do I look silly? Chased him out then got a call from call centre saying they would knock another £500 off. Joke I went with Hammond who their designer George was truthful from the start and paid £2000 for it they have just been fitted and look amazing! Would recommend them to anyone. I went to a sharps showroom and their stuff is cheap tack in comparison”

Helpful Report

Posted 8 years ago

“Introduction We have had a catalogue of issues with Sharps and I am writing this to request an apology, refund of monies owed and compensation for the distress, ruined holiday and complaints from both the onsite builders and our neighbours. Communications The email or postal communications from Sharps have been sporadic with still NO written confirmation of what we should be paying. It transpires you owe us £61 overpayment plus £120 we’ve had to pay the onsite builders to remove the huge amount of rubbish which our fitter (John) promised would be collected on Saturday 22nd October 2016. Waste This rubbish wasn’t collected and we received an unpleasant message placed on the waste from our neighbours to “clean our sh*t up”. We are on holiday (we are choosing a wedding venue with my kids) but we were made aware of this because the builder sent it to us. I asked him if the builders could remove the rubbish and send me an invoice. Design Glenn, the designer, has been the only helpful person I’ve encountered from Sharps and I’ve had to contact him many times with the various issues. We would like to thank him on record. He designed a TV unit in the living room which the surveyor, John Garnett, said couldn’t be done because the doors would need to be much bigger than would fit in our room. Therefore we cancelled this VTO. Glenn’s initial quote was £9400 which he said would reduce by £1100 as a result of not having the TV unit done, so the cost for 2 fitted bedrooms should’ve been £8300. Cost Issues We have never received the quote in writing, so to avoid any further delay, we overpaid by £61 before the delivery could be made, planning to square this up afterwards. I didn’t have time to explain all this at the time as I was working. Following this, we've been requested 2 different amounts owed to yourselves from around £500 to circa £900 demonstrating you had no idea what we were having done and that your inter-departmental communication is non-existent. Delivery Dates Going back, I spoke to many different people about the delivery and fitting dates and I had to explain everything umpteen times. I took time off work to await the delivery and they pretended they couldn’t find it because, I suspect, they couldn’t be bothered taking it all up to the 4th floor. I was very unhappy at the time and called many people. Phillip Neville from the delivery company and Sally from Sharps promised me verbally the delivery would be at 8am the following day and the fitter would be there at the same time to help and oversee. The fitter did not arrive until around 11am. Delivery Issues The reason quoted for the delivery issues was that they needed to deliver via a smaller lorry, however what’s the point of John the surveyor spending 7 hours at our apartment if not to record any potential issues with ingress or egress? I received a complaint from the foreman of the onsite builders stating the delivery guys had blocked the entire entrance so a lady with a pushchair couldn’t get through. The delivery team had also wedged the building front door open allowing anyone to walk in whilst they were bringing stuff to the 4th floor. Summary We are happy with the fitted furniture, it’s not perfect but it’s good enough, however the whole experience has been a disaster and massively stressful for us both. To reiterate, we require a written apology, refund of monies owed and compensation for the distress, ruined holiday and complaints from both the onsite builders and our neighbours. I shall let you decide an amount but it should not be less than 4 figures.”

Helpful Report

Posted 8 years ago

“We chose Sharps as we wanted a quality product with good and easy service. The salesman promised us everything we wanted and more and yet we had problem after problem. After needing a day off work for the surveyor to come and another day for materials to arrive, these didn't fit up stairs so surveyor had to come again and we needed 2 more days for the product not to fit up the stairs a second time (this time they left it in the communal hallway which meant we had to pull it up over the balcony ourselves that evening). The evening before the installers were meant to arrive, they ring and ask for permits to park (not mentioned at all before this) which we had not arranged, and also informed us it would now take 3 days rather than 2 (meaning someone would have to be around a third day) so the installation had to be cancelled and rearranged for another week whilst we had all the materials on the floor of the our flat. This is not acceptable to tell us it would take 2 days the whole time and then inform us the night before it would take an extra day. At this point we were offered 500 pounds off the price but after all the stress, phone calls and afternoons off this did not feel enough. During installation we found that the wood was not tall enough to meet the ceiling so it would have to be in two parts which we were told by the salesman would be one smooth side of wood. To top it all off the installer informed us that sharps do we take the rubbish away with them so left a huge amount of extra wood that we had to get rid of after they left. The installers are contractors so don't take any responsibility for sharps or the waste. Not a good service at all.”

Helpful Report

Posted 8 years ago

“No communications from Sharps to confirm costs and it turns out we've overpaid. A week later, no money refunded. Rubbish left outside apartment not cleared as promised leading to complaints from neighbours and further cost to us. After speaking to many people to get a delivery date agreed and me taking time off work, they pretended they couldn't find the apartment because they realised it was on the 4th floor and couldn't be bothered so they left it to another team the next day. The fitter did not arrive on time as agreed. Do not use.”

Helpful Report

Posted 8 years ago

“The original install took place on the 10th October. After 3 days it was conplete however i was not happy with the finished work. 2days later a remedial forter was sent out who reaplced 1 or 2 issues however uncovered some more fundamental fotting errors. Armed with a List of around 15 snags, we were visited by the installations manager. He agreed with the issues and compelted report, and infromed me that 90% of the wardrobe would need replacing. Excellent just what i wanted 2nd delivery of wood Received and fitting arranged for today. Fitter arrived today, and the removal of the original installation has caused Substansial damage To my internal walls. Sharps have advised Me to obtain quotes for the works and they will consider them. Please be warned that all fitters are contractors and it seems hit or miss as to the one you get. I would Not trust them with my property if i could turn back time. So far i have had work disrupted for 9 days including surveyor and deliveries, have the first wardrobe sitting on my driveway, messed my decorator carpet fitter and bed delivery around and am currently living in chaos from all the moved furntiure. Consider this before signing anything with shraps. I will update when/if this is resolved.”

Helpful Report

Posted 8 years ago

“The level of products quality is disgusting and the skill level of fitting and finish is disgraceful. It's not up to the standards sold to us by the Sharps salesman, to the timeline promised or the cost of the product. A list of issues is given below, a selection of a few of the photos submitted are also below. Full pictures and videos of issues are also attached via download from Google docs. Winrar will be required to unzip the files as I have compressed them for quicker downloading. The issues unfortunately couldn't be taken up directly with the fitter due to his bad attitude towards negative feedback that can be seen in the text message timeline provided in the download archive, where up on challenging him on quality issues he assured me by saying "As for looking cheap, I don't make them!". I wish I were able to provide a video of what sounded like a tantrum being thrown by the fitter, in my bedroom, slamming doors, dropping and kicking tools, swearing and whatever else he was doing; during the final build on Sunday 9th October, before he demanded payment and a signature. I have never before felt so uncomfortable in my own home and honestly didn't know what to do other then walk away down stairs and let the tantrum commence. I can assure you if any attempt by the same fitter is made to either contact me or my partner, or enter my house again I will refuse entry and call the police if necessary. My partner and I are 33 weeks pregnant and need this Dream wardrobe for additional storage. We were sold on the idea of Sharps due to a recommendation from neighbours and then by the one-day installation time scale and quality sold to us by the Sharps salesman. Everything start ok, until the surveyor turned up and told us that everything the designer (salesman) had done was wrong and not possible to build. We had to make changes, lose the lighting, lose some shelving, it was a farce but we accepted it at the time, laughing to the surveyor about the salesman using an iPhone app to measure the angle of the roof! Then the fitter turns up on fitting day, later than expected but all very friendly and knowledgeable, told us his life story and then got on with fitting. Straight away he found issues with the drawings done by the surveyor. Shelves that wouldn’t be accessible if left the way drawn for one example. He was very helpful, suggesting ways to change it which my partner and I just accepted as we just needed the wardrobe finishing as soon as possible. Day two was the same thing, friendly, helpful, until I noticed that the doors were not the same angle as the roof, it all went downhill from here. The fitter said he couldn't finish it. He said "I will put the draws together", and then order new doors using templates he made from cutting the old ones. He said they would be with us Tuesday and that he would fit them within the week. We felt really bad but could hardly blame the fitter because he showed me how the salesman had actually got the measurements correct but the surveyor had changed them! I couldn't believe my ears! Moving to the text messages: I actually missed the fitters first call on Monday. I text Tuesday to find the doors promised for Tuesday would be delivered on Thursday. Fitter promised an update on Wednesday 5th. I agreed eager to get it sorted and finished as the rest of the room needs decorating asap. Fitter said “Don’t worry, we have to have all jobs completed within 7 days and I will do it ASAP. No news on Wednesday as promised I text again on Thursday and got an update an hour later after I suggested my partner was available Saturday for him to finish. I mentioned some quality issues I had found with the work in progress. The fitter responded as mentioned before “As for looking cheap, I don’t make them”. Fitter called explaining how his week had changed and how he was doing us a favour by commuting all the way back from the Cotswolds to come home and check the doors were correct, only to have to return back down to the Cotswolds the following day being Friday. I text on Friday to confirm for Saturday and got no reply. The fitter then called to say his van had to go into the shop for the brakes to be fixed Saturday morning and that he didn’t know when he would arrive. My poor pregnant partner sat in all day Saturday only for him to cancel blaming the garage who apparently couldn’t fix his brakes. He explained he had a job to do on Sunday morning but would be with us by 2/3 o’clock for sure. So you can imagine the fun we had on Sunday, this time it was my turn to sit and wait for hours until he finally turned up close to 5:30, complaining about the poor light in the rooms. He’d had a long day; he couldn’t see his pencil marks on the dark wood apparently, my neighbours would be unhappy with the noise (I went round and asked then, they were fine with it). Telling me how I was taking it out on the wrong person because I suggested I would have to pass this ongoing issues on to customer service if the Wardrobe wasn’t finished that day. He’d lost holidays and work because I was making him do it. Nothing to do with the missed promises or rubbish he’d been feeding us all week. So here is our reward for £3000 of hard earned money with a baby on its way. We’re very sorry to inform you, it’s nowhere near good enough. A list of known/found issues so far: Damaged and scratched products. Gaps in joints and joins that are not even cut straight. Screws missing in fixings and fittings. Holes made with no fixings covered in Stickers. Loose door hinges. (See video) Bowed doors. Doors not aligning or flush. Issues with fitter scheduling and attitude. Issues with incorrect measuring causing delays. Issues covered or hidden with excessive sealant. You can download a full set of pictures here: https://drive.google.com/file/d/0B785JVW3n4B3dlpmd1pEWHNZQVk/view?usp=sharing”

Helpful Report

Posted 8 years ago

“We are having loads of issues with Sharps and a complete lack of communication from the initial salesman, to the designer, and now the customer services. The products have been delivered and have simply been left on wooden floors with no packaging to protect them whatsoever. Nobody cares. I really regret giving Sharps any money at all. They do not deserve it. Not one thing from the moment we placed our order has gone correctly, and nobody in customer services cares at all.”

Helpful Report

Posted 8 years ago

“I have just cancelled my paid order for a fitted wardrobe and am to receive a full refund for a catalogue of errors from Sharps. The initial designer took incorrect measurements, noted by the surveyor in the following visit. Was informed I would receive a call to book in delivery and installation and had to chase as no call received. In fact I was told they tried to contact me - strange, as no missed calls or voicemail. Then informed my order was under the amount to be delivered from the manufacturer. A complete shambles from start to finish. Avoid this company if you value your time, Money and sanity. Thoroughly unprofessional.”

Helpful Report

Posted 8 years ago

“Everything!! Parts missing, serious delays, awful customer service, poor workmanship, damage to our property by their staff. Had it all removed and full refund. Can't advise people to stay away from them strongly enough.”

Helpful Report

Posted 8 years ago

“I booked a visit by one of the designers, he was due today for which I took a day out of work, I was called forty five minutes prior to the meeting to be told by customer service he had to go to A&E. I was offered the same designer later this week, how urgent an A&E issue is it that you can book the same person in a day to forty eight hours later? When I expressed my annoyance at my time being wasted and the frustration to an appointment later this week, the customer service representative's attitude changed to one of indifference and an eagerness to leave the call. No apology was offered. My honest opinion is I was bumped by the designer in favour of another call, I would hate to think its just laziness or profitability that kept him from the appointment. I will not be using this company again Mr Swift”

Helpful Report

Posted 8 years ago

“The surveyor came ticked a box without discussing stating no sockets to be moved! They will be behind the newly fitted wardrobes! Not a problem but when our electrician came to look at the plans to discover where new sockets to be put - be careful because Sharps do not supply you with this information! I had to ring and request these over the phone. The gentleman then gave the wrong width of the dressing table and so all the sockets are now in the wrong place! have to move 5 sockets at my cost!! Currently in dispute with Sharps over this. How come other companies ho charge less give you all this information at less cost!!”

Helpful Report

Posted 8 years ago

“The salesman came out to give us a quote etc , fine , this was then followed by the surveyor X coming out saying the design was impossible to do . At this point we contacted the salesman and told him we did not want to go ahead paying the deposit based on the surveyors findings , I was assured he would ring head office and cancel . He said he would contact me the following day to discuss getting another surveyor out . The next day there was no call from salesman and our deposit was taken . I then phoned the salesman who did not ring me back but sent a txt the next morning saying he would speak to the office ! Extremely poor experience not what you would expect from such a large company .”

Helpful Report

Posted 8 years ago

“The worst service I have ever received. We ordered a fitted wardrobe and the builder messed up the build and walked out during the fit. Customer service was terrible. I work a full job so asked them to help me out and get a new builder in to look later in the day as I had left work early twice and could no longer get out. They pretended to try but in the end, my partner had to take 1/2 a day off work. Then they promised to find a builder to come in but customer service just leave work and don't bother to reply or help even when they say they will get back to you that evening. They are very quick to take your money but not so quick when problems arise”

Helpful Report

Posted 8 years ago

“Had a sharps designer come to our house to measure up for a quote nearly 3 weeks ago and have heard nothing since. When booking the visit we were advised that the designer would.measure up and discuss options with us that evening. He arrived took measurements and left saying he would draw up plans and be in touch in a few days but still nothing. I feel this has been a complete waste of our time especially as we have been working to very tight time schedules to get this finished in time for our babies arrival. We expected a lot more from Sharps and would not recommend.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews