I work for a small, but busy architects practice therefore instead of me seeing the project through I wanted for someone else (Sharps) to do it for me. BIG MISTAKE!!! My partner and I ordered a simple sliding door wardrobe and a bridge unit above the door which cost us £3600. We knew what we wanted, so the design process was quick and easy. However everything afterwards was a total nightmare. First the installer arrived to fit the wardrobe before the actual materials were delivered. Not a good sign, but everyone makes mistakes, so we ignored it. Ou fitter spoke very little english and it was very difficult to communicate from the beginning. I was shocked when he asked me to pay for his parking and after he got a ticket, he wanted me to pay it which I didn’t. He kept complaining about how he is not going to make any money out of this job. I stayed at home on the first day to make sure he gets it right, but in the end of the day nothing was done. The next day I had to go to work, so I left him to get on with it. When I came home I wanted to cry...(shame I can’t add pictures as they would speak for themselves): -the front panel of the wardrobe was put together from two pieces and the gap -was filled with the decorators filler -the doors were not straight -uneven gaps everywhere -the white laminate surface was cut so badly that you can see the chipboard in -every corner, on every shelf and corner -visible joints -nothing was in level -there were scratches on the on the sliding doors -pencil marks everywhere etc. I can continue, but you get the picture. When I confronted the installer, he couldn’t understand me and just wanted me to sign the papers that I’m happy with what he has done. When I said I’m not signing anything he said: “So what am I supposed to do”. We got the installation manager to come to the house, he agreed that the wardrobe and the bridge unit both look terrible and said that everything needs to be ripped out and installed again. He promised that the new installation would take place after the Christmas break (I want to mention that the wardrobe wasn’t finished until the 23rd February). Nothing happened for three weeks and eventually we cancelled the bridge unit as Sharps couldn’t find a better solution. I later got the local carpenter to install instead and he did it in couple of hours. The Customer Service team was not responding to calls or e-mails for several days. I had to chase them, otherwise nothing would be done. And when they promised to call back they never did. Eventually the new installation date was booked, we received the delivery (which I had to take a day off for again). The new fitter came to re-do the wardrobe and it turned out that half of the material is missing. He couldn’t start that day so we had to wait for another week to receive the additional materials. I also want to say that we live in a one bedroom flat, so that means that all our clothes had to be stored in the living room and we also had to sleep there. After several phone calls with Customer Service they promised that the next delivery will be before 9AM so I don’t have to take yet another day off, however the delivery was booked for afternoon. It was one mistake after another. After two weeks wearing the same clothes and living in a mess the wardrobe was installed. I must say the second fitter was not only really nice, but knew what he was doing. He has been working for Sharps for eight years. His name is Velizar. Thanks to him the wardrobe was completed. We still have and outstanding balance of £350 which is payable after completion, however I am not prepared to pay for such a service. Sharps have agreed to refund the money for the bridge that was cancelled and give us a compensation of £150, but even after all this they have the balls to ask for the £200 from us. This is just ridiculous. Please DON’T USE SHARPS if you want a nice wardrobe. Their products are cheap and much too expensive for what they are. Thank you Linda Smaukstele