Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,879 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,879 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Good afternoon Ms. Edwards, I appreciate the time and consideration you have given to my case. However, your response contains several factual inaccuracies that misrepresent the events, and I want to clarify these to ensure a true and accurate understanding of the situation. *Delivery Crew Misconduct & Damage Evidence Your assertion by the denial that the delivery crew was not responsible for the damage contradicts the documented evidence available, which includes: - Doorbell footage showing the delivery crew struggling to carry large, heavy items alone, contrary to your policy that states a two-man team should transport materials together. This footage was previously shared with Sharps. - A form completed with the delivery crew listing multiple locations of damage, which did not have enough space to note all affected areas. When I raised concerns, the driver assured me decorators would be sent out. - A phone call made to your office **while the delivery crew was still present** to report the significant damage. - Video evidence of the damage, shared with Sharps. - Footage of one of your delivery crew returning to the property to drop off a missing box, during which they **apologised** for the problems caused. Additionally, it is important to highlight that my property was newly decorated prior to the wardrobe delivery. The denial now suggests that an unknown entity caused damage at the exact time of the delivery which is implausible and lacks credibility. Attached are some images taken after the decorator had filled all of the damage caused by your delivery crew. Once you view this I believe it will be difficult you to maintain this newly formed denial. https://photos.app.goo.gl/Ew56Mkvc6FasGpKh8 *Settlement Payment & Misrepresentation Your reference to the £420 payment as a "settlement" for the damage is factually incorrect. This payment was made solely to cover the cost of repairing the damage caused by your delivery crew, who acted outside the boundaries of your own policies. If Sharps has documentation that explicitly states my acceptance of this sum as a settlement, I request that you provide a copy. *Product Issues & Quality Concerns Beyond the delivery related damage, there are additional concerns regarding the build quality of the wardrobes: - Two doors required replacement—not just one, as suggested in your response. The first was damaged during manufacturing and noticed upon fitting, while the second was delivered and installed with damage. - A drawer mechanism failed within hours of use, raising questions about the overall durability of the product. While there is a 14-year guarantee, the difficulties I have faced thus far give me little confidence in future reliability. - There are visible lines of glue on the edges of the wardrobes, negatively impacting their aesthetics. I was advised when I raised this, it is a manufacturing defect. - The soft-close operation, the mechanism only operates in one direction. I raised this with the fitter, who confirmed Sharps does not offer a system supporting soft closure of the same door in both directions. Somewhat misleading. *Proposed Resolution Given the service issues and the quality concerns outlined above, I am considering a chargeback due to the product failing to meet expected standards and the standard of service which I can only describe as unacceptable and not to influence any offer of compensation as you have loosely inferred. The lack of signed documentation acknowledging my satisfaction with your product, coupled with numerous emails expressing dissatisfaction throughout my bespoke experience, supports this position. Alternatively, I propose another resolution where Sharps: 1. Removes the wardrobes from my property, 2. Restores any and all damage caused during removal, 3. Replaces the newly fitted carpets around the wardrobes, and 4. Issues a full refund accordingly. I expect a detailed response addressing all points raised above, in particularly the inaccuracies I have highlighted and please include your stance on the new proposed resolution. Failing to do so could indicate an unwillingness to engage in a fair discussion. Additionally, I noticed a discrepancy in your job title. A LinkedIn profile lists your role as a Project Manager, yet your email signature on your most recent email states "CUSTOEMR (I assume this should read customer) SERVICE MANAGER" and in your first email to me the title is spelt correctly. It could give the impression this title has been changed for your emails to me. If this is simply an error, I would appreciate any clarification you can provide. I look forward to your prompt response so we can resolve this matter amicably”

Helpful Report

Posted 1 week ago

“The design was good, the fitting not so. The surround of the fitted wardrobes were not painted and I had to pay extra for someone to remedy this. Even after I had paid someone recommended by Sharps to do this, at £100 I still had to get a decorator in to make a better job of it. The filing cabinet drawers do not fit properly for the top drawer to open without knocking off the plastic labels supplied with the files. The racks for coat hangers are fitted a bit too close to the wall so all clothes have to be hung at an angle. These fittings cost about £9000 and I feel that the price was not worth it. The after service was not good either, wonderful service till you have paid then not so good.”

Helpful Report

Posted 1 week ago

“Dreadful after having spent over £4,000 less than a year ago the designer, surveyor and installer failed to strengthen the furniture correctly. I have a sagging cupboard and doors tgat do not close”

Helpful Report

Posted 1 month ago

“Not the best experience. The quality of the wardrobes I can’t fault but we initially got the wrong handles for the inside drawers, one of handles didn’t even get delivered, and the mirror was fitted on the inside of the wrong door. Sharps did rectify the issues but I had to continuously chase to see when they were coming and when I was told I would get a call back to confirm date/time I never heard from anyone. I was also told they would arrange for pick up of all the rubbish left by the installer. I’ve chased on this too as this is still sat outside our house after 3 weeks. I was then sent a link to organise this myself. I would’ve expected more from Sharps and when you pay a premium for the quality you expect the same from the service they provide. Would I use them again, not sure to be honest. Next time I will definitely shop around.”

Helpful Report

Posted 1 month ago

“⭐☆☆☆☆ Extremely Disappointed – Poor Design, Messy Installation, and Damage I am extremely disappointed with the wardrobe installation service I received. The most critical issue is the design of the shelving—due to the wardrobe’s border, the top shelf is practically useless. There is such a small gap that storing anything is impossible, and the designer failed to advise me about this in advance. For the price I paid, this is completely unacceptable. The installation process was a nightmare. My entire flat was covered in dust, despite having a professional dust-catching machine. The level of dust made it impossible for me to stay in my own home, forcing me to move out temporarily. Even worse, the fine dust spread everywhere, requiring a costly professional cleaning service. The engineer also cracked my window frame during installation, and the room where the wardrobe was fitted was left with scratches and marks. Within two days, the wardrobe doors were already misaligned, and there were noticeable gaps. To top it all off, the installers left all their rubbish outside for an entire weekend, completely blocking my access to the garden. I had to spend more money on professional cleaning and additional costs to fix the damages. Given the poor design, careless installation, and the costs I’ve had to cover due to their negligence, I am now taking further action against this company. This level of service is completely unacceptable for the price I paid, and I strongly advise others to avoid them.”

Helpful Report

Posted 2 months ago

“Paid nearly £7000 for wardrobes can’t fault quality or Rob who fitted - he did a very good job, however for that price didn’t expect us to get rid of all the rubbish!!!”

Helpful Report

Posted 3 months ago

“The man that came out to measure our potential wardrobe space and design was awful. He was very standoffish from the start and my partner and I found him to be rude and judgemental. As if he felt above us type thing. I believe he was in the house for 10 minutes maximum. He measured our space and then immediately said " what's the budget "- after making me feel stupid for what I said I would like for the space. Patronising me. I gave the budget to which he scoffed and said " no that's not possible. You'll never get any built in wardrobes for that type of price". He didn't even attempt to offer alternatives or offer any advice. Bearing in mind he quoted us £5500 for essentially 2 built in wardrobes with drawers. Ridiculous. After him essentially stating we'd never be able to afford sharps services, making us feel inadequate and belittled, I said we'd go to IKEA which again he scoffed and said " well they'll not last " and then he upped and left. We were glad to see the back of him as he is not welcome in our house again. Never again will we go to sharps for a quote for anything. Astronomical prices alongside judgemental & unhelpful customer service. Very poor experience and wouldn't recommend to anyone.”

Helpful Report

Posted 4 months ago

“The wardrobe that we purchased is priced at over £6,000 as a premium product, the materials used are anything but. First of all, the shelves are made of cheap chipboards with clear signs of poor manufacturing, some pieces had to be returned and replaced as these were not even pressed properly. Secondly, the surveyor somehow produced a design that was significantly narrower than the space provided, to this day, the company has not provided any satisfactory explanation for this. This inexplicable oversight led to over £2,000 charged by our builder to make good the space left by the design. Finally the wardrobe does NOT even come with back panels and we ended up having to paint all the walls which were covered by the old wardrobe. All in all, I paid over £9,000 for a product that is sub-par even compared to an IKEA furniture. Apparently we are not the first victims of this company as some friends also had some bitter pills having purchased from this company. The company in fact offered a derisory £100 compensation, what a joke! They should offer to sell this product for £100 instead!”

Helpful Report

Posted 4 months ago

“every thing perfect from start to finish i am over the moon with my wardrobes”

Helpful Report

Posted 4 months ago

“I had a complicated space with lots of pitches and beams and stuff. Sharps tailored the wardrobe into the space perfectly. Had 2 local fitters say they’re selling a couldn’t do it.”

Helpful Report

Posted 4 months ago

“Commendabley quick process to order and measure. Fitter was excellent. Units are very good quality and look wonderful. They have been life-changing for me giving me good and accessible storage. They were not cheap but exceptional value with 15 year guarantee. The 'no handle' doors are excellent but the magnets holding them closed could have been a little stronger.”

Helpful Report

Posted 5 months ago

“Very pleased with units looks very good.”

Helpful Report

Posted 5 months ago

“They we're excellent from start to finish the work is 1st class, the joiner knew his job and cleaned up everyday when he finished. I cannot praise them enough.”

Helpful Report

Posted 5 months ago

“Excellent quality. Installer was very thorough worked full days without a break. Left room clean each day very impressive. Would have no hesitation in recommending Sharps. Thank you for stress free experience.”

Helpful Report

Posted 6 months ago

“As their advert says they really did maximise the space and the wardrobes look great. Feel like they'll last forever. The company couldn't have been more accommodating as we went through the process and each person from designer, Anthony, surveyor, Michael and fitter, Kyle, really complimented the work of the others. From the staff in the Newport shop to the staff in the head office through the delivery father and son team I genuinely couldn't have had a more pleasant experience and what's more - unusual for these days - they did everything on time when they said they would. Hence 5 stars!”

Helpful Report

Posted 6 months ago

“It is very good furniture would recommend anybody to buy from them Excellent quality.”

Helpful Report

Posted 6 months ago

“Stunning media unit, very pleased with all the planning procedures and first class communication.”

Helpful Report

Posted 6 months ago

“Great service, price and quality. The fitters were amazing and the office staff very efficient in organising the job. Third time we've used them and would do so again without hesitation.”

Helpful Report

Posted 6 months ago

“Wouldn’t go to anyone else, fantastic job!”

Helpful Report

Posted 6 months ago

“Very efficient process. Well qualified fitter, who took a pride in his work and created an excellent set of wardrobes. The finish is very good and we are delighted with the result. Thank you.”

Helpful Report

Posted 6 months ago

Sharps Bedrooms is rated 4.0 based on 2,879 reviews