Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“I paid over £4,200 for a bespoke fitted media unit because I believed Sharps' reputation justified paying a premium over local joiners. Unfortunately, my experience has been the complete opposite. The installation was originally scheduled as a two-day job but turned into weeks of disruption. There were damaged components on arrival, further parts were damaged during installation, and the same areas of furniture were repeatedly removed and refitted. This resulted in numerous installation visits, multiple deliveries and repeated management inspections. Despite several attempts to rectify the installation, the workmanship remained below the standard I would expect from a premium company. Many of the issues I identified were later accepted by Sharps' own management, who ultimately concluded that substantial parts of the installation required remaking rather than further minor repairs. The process of trying to get the installation put right has been exhausting. I have spent countless hours sending emails, taking photographs and videos, attending inspections, chasing updates and rearranging work commitments. Promised callbacks and timescales were repeatedly missed or extended at the last minute, leaving me constantly having to chase progress. During one of the remedial visits, my newly installed glass garden room was also scratched. I reported this to Sharps immediately and provided photographs on the same day. This has resulted in a separate dispute over the cost of replacement. In addition to the installation problems, I have incurred costs for professional cleaning due to MDF dust throughout my home, decorating to repair damage caused by repeated fitting and removal of the furniture, loss of earnings from taking unpaid time off work, and the cost of arranging further repairs. I chose Sharps because I expected excellent workmanship, quality control and aftercare. Instead, I experienced repeated installation failures, significant disruption and an ongoing dispute that has ultimately resulted in formal legal action. Based on my experience, I cannot recommend Sharps and would strongly encourage anyone considering bespoke fitted furniture to research reviews carefully before committing to what is likely to be a significant financial investment.”

Helpful Report

Posted 3 weeks ago

“Sharps do not aim to recycle anything. The company they use do not recycle. Nor do Wren and worse than that the amount of waste left over from each job Sharp has nationwide would probably build a house in itself. Not exactly but you know what I mean. Sharps over orders to cover themselves which costs the customer. and then just gets rid of any waste, regardless of how much, to a company that dumps it . It is not recycled. I saw the back of the van and what was in there. It's an absolute disgrace and it also costs the customer more because of the over spill. I have contacted a local wardrobe company and asked them about their policies. They don't over order to cover themselves. Their waste is minimal. I shall go with them for my other bedroom. They also do not get rid of the over spill unless you ring up and ask them to because they sub contract the build of the wardrobe to independent workmen . Terrible company all In all”

Helpful Report

Posted 1 month ago

“Everything that could have gone wrong, went wrong! Planks didn't fit upstairs because the surveyor had not measured properly. Then the planks were cut to size but damaged and had to be sent back. Then the new ones arrived but were the wrong size. They left all the debris outside for us to clear up. Shocking service and very expensive.”

Helpful Report

Posted 1 month ago

“Horrendous experience, chose sharps even though it was double the price of the competition, due to the overly hyped service and bespoke fitting. Massively regretting this decision now. After sales support is non existent. Once the designer had lied to you about whats achievable and they take your money, they have no interest in hearing your concerns. Add to this the fact that the delivery was missing items so the job took over 2 weeks to complete. The only person you have a chance of speaking with if you ring in is the receptionist who isn't able to help. And complaints are not taken seriously, the only thing you will hear is that they are perfect and the consumer is the problem. Seriously do not recommend sharps to anyone who wants to maintain their sanity. Wish I had read the reviews before buying, I can confidently say that every single one of the poor reviews is genuine and exactly the same as my experience.”

Helpful Report

Posted 1 month ago

“Awful do not use”

Helpful Report

Posted 1 month ago

“We had jon lefter the designer come round from sharps to help desighn our bedrooms, oh wow he found us exactly what we were looking for nothing was to much trouble for him. From the actual wardrobs to the interior to the handles. We have used sharps before in our old house and got a great service so decided to go with them again and we certainly wasnt disappointed. Thanx again jon for a great service”

Helpful Report

Posted 1 month ago

“I waited all morning for the sale rep and I was even given email confirmation of the reps arrival days before as well as on the day. When it went 20minutes past my appointment I called sharps only to let me know the rep is off. I wasnt informed for it to be cancelled, I have a busy schedule and it was a waste of my whole morning. Found them to very very unprofessional.”

Helpful Report

Posted 2 months ago

“The installation of our bedroom wardrobe, living room bookcase, and living room media center completed today, and we are very pleased with the results! Our installer, Rory McComish, went above and beyond to ensure every detail was perfect and beautiful. His experience and expertise are evident in his work, and he was extremely helpful when we had questions or custom requests, all of which he met with alacrity and professionalism. We enjoyed working with him and recommend him highly. 11/10 experience.”

Helpful Report

Posted 2 months ago

“The fitter was great and he did a fantastic job of fitting two double wardrobes and under stairs cupboards. However, Sharps only delivered two of the four wardrobe doors and still waiting for them to turn up. What makes it most frustrating is that Sharps knew there were not enough of these doors in stock and instead of informing me and giving me the opportunity to choose another style they just delivered the two! Very poor customer service but brilliant fitter. Come on Sharps get this sorted!”

Helpful Report

Posted 2 months ago

“Martin fitted my wardrobe, he was on time , professional, The wardrobe is amazing, My sharps journey has been amazing I would recommend sharps ,”

Helpful Report

Posted 3 months ago

“Hi sharps On Wednesday Tom and Sean delivered my sharps wardrobe , These two men were professional, on time, conscientious, and skilled, Amanda”

Helpful Report

Posted 3 months ago

“Be prepared for the hard sell. I was quoted £17000 for wardrobes 😁 ended up paying £3000 don't be shy to haggle its all a game.”

Helpful Report

Posted 3 months ago

“Hi sharps My sharps designer was Amanda Oliver, Amanda is a real credit to sharps, she was very knowledgeable after discussing my wardrobe requirements Amanda offered helpful advice to achieve the finished look which I’m totally happy with, Just waiting to book the installation with the fitter hope this is a seamless job”

Helpful Report

Posted 4 months ago

“AVOID. Three deliveries later, living out of boxes, and still no finished wardrobe. Review Content: I am beyond disappointed with my experience. If you are looking to live with unfinished wardrobes for weeks—or even months—then this is the company for you. The process started off fine, but the moment they received the final payment, the "service" vanished. My initial delivery was late, throwing the entire project off schedule. Parts were missing, and it took them a few days just to reply, only to tell me there was a 2 to 3-week wait for missing parts. The incompetence has continued since: it took an additional three weeks just to produce the missing parts because they weren't even clear on what was missing in the first place. Despite this being their third attempt to deliver for the same order, they still refuse to provide a reasonable 2-hour delivery window. Instead, they expect me to sit around for half a day waiting for them to fix their own mistakes. The customer service is truly awful, unresponsive, and unhelpful. It is clear that once they have your money, you are no longer a priority. I am still living out of boxes with half-finished furniture taking up space in my home. The bottom line: If you want to spend your own money only to be forced to adjust your entire life to their demands and failures, then Fittingly (Sharps Furniture Group) is the choice for you. Otherwise, look elsewhere for a company that actually values its customers after the point of sale. Order reference number: 64528”

Helpful Report

Posted 4 months ago

“If I could a 0 I would! Its absolutely pathetic that after spending so much money on my cupboard that they not only messed up the design, but they couldn't deliver a simple rail. The engineer came out and built the cupboard which then found the rail was missing. It took 2 days for it to be delivered. When it finally got delivered, the engineer came out again and after opening the package, 1 tiny rail came out. I waa not only furious but really dissapointed as I went with Sharps thinking they were organised. They were very quick to send me the invoice of the remaining balance which I shall not pay! This was a very bad experience that in convenienced me from my job now for 4 days, its pathetic!!”

Helpful Report

Posted 4 months ago

“I am looking for my 4th lot of bedroom-fitting by Sharps, so obviously happy with the product. However, watch carefully their offers. The 50% off offer has an * and this means "excluding services and partnership products". Whilst partnership products are third party goods (like special handles), services is all of Sharps labour and that includes the sales and support staff, the surveyor, fitters, delivery, etc and probably the person who makes the tea. The non-services element of the order is only 55% to 60% of your order and only this attracts the discount. My order of £15,500 had only £9,000 of goods. One might judge the split reasonable but don't fall for the headline advertising and, come-on Sharps, be a bit more up front, call it what it is. Not even the staff I called at your sales office knew what "services" actually meant.”

Helpful Report

Posted 5 months ago

“I recently had some fitted wardrobes installed by SHARPS and it was at times a very stressful experience. After my initial design visit I felt quite excited about the thought of my small bedroom being transformed but this soon went downhill fast, mainly due to the extremely poor customer support team. I didn't receive emails or updates reference delivery or install dates, & then having my install date cancelled very last minute the day before. I can only add the whole project was completely saved by my fitter Simon Cope. What an amazing young man, very polite, quiet & unassuming, who did a fantastic job & left my home spotless. SHARPS are very lucky to have this guy, who really knows his job. He worked tirelessly from the time he arrived until finish. I think I was very lucky indeed to have this young man install my wardrobes. Thank you Simon”

Helpful Report

Posted 5 months ago

“Wow!! What a great experience- firstly, Jenny my designer from Telford was amazing. As was the surveyor. Now for the part that blew me away…. My fitter was Kieran Salmon was my fitter…. And what a talented craftsman he was. Incredible. He arrived at 8am and left at 9pm and did an excellent job, and I am VERY hard to please. When you compare to the (awful and terrible customer service of their competitor Wren I’ve also had do work this month) it is worth every penny. The tools, vacuum, clean up, knowledge, he went the extra mile! Thank you Kieran!”

Helpful Report

Posted 6 months ago

“Booked an appointment for a quote for a media wall for our living room including a fire. They were very clear they offer this service and sent a sales person. As soon as he arrived he didn’t know what he was coming to discuss but checked his phone and said oh living room. We walked into my new build home living room and before we even began to discuss my requirements he quoted 2-3000 per metre for media walls and said that doesn’t include the fire which will be extra. My wall is approximately 4,5m so we are looking 12-15k which was completely absurd costing considering other company quotes. I can only assume Sharps don’t really want to build these very popular home installs and whilst I was looking for a quality product, considering most of the media wall will be shelving I really wonder how on earth they are quoting these sorts of prices. Such a waste of time both his and mine.”

Helpful Report

Posted 7 months ago

“I had an appalling experience building a simple wardrobe with Sharps and would strongly advise others to steer clear. The first fitter arrived for the installation and did an awful job — wonky panels, extremely poor sealant work, and damage caused to both the ceiling and walls. The installation was completely unacceptable. An area manager, Alan, later attended and confirmed the issues. As a result, 15 panels had to be replaced, and I was forced to take further time off work for a second fitter to completely rebuild the unit. While the second installation was much better, I was still left with considerable damage to the walls and ceiling. Customer service throughout has been very poor. I dealt with someone called Kully, who asked me to take even more time to obtain three painter/decorator quotes for the damage. A compensation amount of £400 was agreed, but I am still waiting to be paid. It has now been over 8 weeks since the job started, I am left with damaged walls and ceiling, and I have received no compensation despite repeated follow-ups. Overall, the entire experience has been stressful, time-consuming, and deeply disappointing. Poor workmanship, poor communication, and poor aftercare. I would not recommend Sharps to anyone.”

Helpful Report

Posted 8 months ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews