Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.94

3.9 Rating 2,915 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

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3.9

Based on 2,915 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It went wrong from fairly near the beginning. The salesman was fine during the design process. We didn’t want to sign up straight away and were happy to lose the initial discount we were offered to see what else was out there. We were then bombarded pretty regularly with ever increasing discounts. It became such great value we decided to go with it. I messaged the salesman and he was furious, apparently they had bypassed him and I was only supposed to sign up through him otherwise he lost his commission. He was so unpleasant, told me it wouldn’t be Sharps furniture but a cheaper version they make. We’d paid our deposit so didn’t want to pull out and this all seemingly was resolved (I hope he got his commission). Fast forward to installation date, every looked good except they’d included one incorrect drawer, the joiners would return the next day when it was delivered, except they’d included delivered another incorrect drawer. In fact they delivered 3 incorrect drawers throughout the process. They told me they’d make the right one in the factory rather than taking it from stock, except this one wasn’t right either. I’ve now taken a few days off work to be home for the joiners. I really felt for their wasted time too. It was months before the correct drawer was delivered and installed. All the joiners we saw were wonderful. Then came the demand for final payment, I refused as the process had literally been appalling since the start. I was then threatened with a lack of warranty unless payment was made. A bit of back and forth and they reduced the final payment slightly. The threat of the lacking warranty and honesty wanting the end of it made us pay it. Then we were chased for payment repeatedly when we’d paid it. So they can’t even check the bank payments correctly and nor are the departments able to speak to one another. After this I received emails from Sophie the Senior CRM Manager about future products! Never again. Please don’t use!”

Helpful Report

Posted 2 weeks ago

“I have had a very disappointing experience with Sharps regarding furniture I purchased from them. One of the stool legs developed a problem after normal use. When I raised the issue with the relevant team, instead of arranging for someone to inspect the stool, I was simply asked to provide photographs. Based solely on those photographs, I was told that the stool must have been knocked and that this was the reason the leg had become loose. I had clearly explained in my email that the problem had developed naturally after the stool had been used and that there had been no incident where it had been knocked or damaged. I subsequently escalated the matter to senior management and raised a formal complaint. Unfortunately, the response was essentially the same: without physically examining the furniture, they concluded from the photographs that the stool had been knocked and therefore considered the damage to be my responsibility. What I find particularly disappointing is that a company offering a 15-year warranty should, in my view, provide a reasonable process for assessing genuine product issues. In this case, no one came to inspect the stool, yet a definitive conclusion was reached about the cause of the damage. This experience has seriously affected my confidence in the value of Sharps’ 15-year warranty. A warranty is only reassuring if customers can reasonably expect a genuine fault to be properly investigated when something goes wrong. Based on my experience, I would strongly encourage anyone considering purchasing furniture from Sharps to understand exactly how warranty claims are assessed and what evidence they may require before making a decision.”

Helpful Report

Posted 3 weeks ago

“Having had sharps fit a bedroom before and being happy with the result we decided to go with them again at are new property and l must say that Jamie who fitted the bedroom has done a fantastic job he’s a benefit and credit to the company thanks Jamie job very well done thankyou”

Helpful Report

Posted 1 month ago

“Do not use! Awful company that get by with their established name. As with other reviews i wish i had read these rather than trust the name. The surveyor even made jokes how expensive they were (should have seen the red flag!). He said the wardrobe could be fitted over the carpet - said yes as looked easier. The fitter when came (who was amazing) recommended not to do this as over time it'll sink and leave a crack, so we 100% trusted the fitter and pulled the carpet back. However, im not spending £5k to cut the carpet, stretch it and fit it properly, so will cot £175 to refit. The fitter left all the rubbish as we were told Sharps collect this. So on emailing Sharps and speaking to a installation co-ordinator basically its all my fault. We chose to pull the carpet back - yes on a recommendation, we agreed on an installation call about carpets...yes to fit on the carpet, it was fine then, it was thr fitter that advised against it. The customer is always blamed. They havent collected the rubbish, there are pieces of equipment that have not been used, but i have been charged for. They are an absolute rip off company and staff even try telling you. Disgusting, do not use, and if you do use without reading the reviews first like me, then good luck!!”

Helpful Report

Posted 1 month ago

“I paid over £4,200 for a bespoke fitted media unit because I believed Sharps' reputation justified paying a premium over local joiners. Unfortunately, my experience has been the complete opposite. The installation was originally scheduled as a two-day job but turned into weeks of disruption. There were damaged components on arrival, further parts were damaged during installation, and the same areas of furniture were repeatedly removed and refitted. This resulted in numerous installation visits, multiple deliveries and repeated management inspections. Despite several attempts to rectify the installation, the workmanship remained below the standard I would expect from a premium company. Many of the issues I identified were later accepted by Sharps' own management, who ultimately concluded that substantial parts of the installation required remaking rather than further minor repairs. The process of trying to get the installation put right has been exhausting. I have spent countless hours sending emails, taking photographs and videos, attending inspections, chasing updates and rearranging work commitments. Promised callbacks and timescales were repeatedly missed or extended at the last minute, leaving me constantly having to chase progress. During one of the remedial visits, my newly installed glass garden room was also scratched. I reported this to Sharps immediately and provided photographs on the same day. This has resulted in a separate dispute over the cost of replacement. In addition to the installation problems, I have incurred costs for professional cleaning due to MDF dust throughout my home, decorating to repair damage caused by repeated fitting and removal of the furniture, loss of earnings from taking unpaid time off work, and the cost of arranging further repairs. I chose Sharps because I expected excellent workmanship, quality control and aftercare. Instead, I experienced repeated installation failures, significant disruption and an ongoing dispute that has ultimately resulted in formal legal action. Based on my experience, I cannot recommend Sharps and would strongly encourage anyone considering bespoke fitted furniture to research reviews carefully before committing to what is likely to be a significant financial investment.”

Helpful Report

Posted 2 months ago

“Sharps do not aim to recycle anything. The company they use do not recycle. Nor do Wren and worse than that the amount of waste left over from each job Sharp has nationwide would probably build a house in itself. Not exactly but you know what I mean. Sharps over orders to cover themselves which costs the customer. and then just gets rid of any waste, regardless of how much, to a company that dumps it . It is not recycled. I saw the back of the van and what was in there. It's an absolute disgrace and it also costs the customer more because of the over spill. I have contacted a local wardrobe company and asked them about their policies. They don't over order to cover themselves. Their waste is minimal. I shall go with them for my other bedroom. They also do not get rid of the over spill unless you ring up and ask them to because they sub contract the build of the wardrobe to independent workmen . Terrible company all In all”

Helpful Report

Posted 2 months ago

“Everything that could have gone wrong, went wrong! Planks didn't fit upstairs because the surveyor had not measured properly. Then the planks were cut to size but damaged and had to be sent back. Then the new ones arrived but were the wrong size. They left all the debris outside for us to clear up. Shocking service and very expensive.”

Helpful Report

Posted 2 months ago

“Horrendous experience, chose sharps even though it was double the price of the competition, due to the overly hyped service and bespoke fitting. Massively regretting this decision now. After sales support is non existent. Once the designer had lied to you about whats achievable and they take your money, they have no interest in hearing your concerns. Add to this the fact that the delivery was missing items so the job took over 2 weeks to complete. The only person you have a chance of speaking with if you ring in is the receptionist who isn't able to help. And complaints are not taken seriously, the only thing you will hear is that they are perfect and the consumer is the problem. Seriously do not recommend sharps to anyone who wants to maintain their sanity. Wish I had read the reviews before buying, I can confidently say that every single one of the poor reviews is genuine and exactly the same as my experience.”

Helpful Report

Posted 2 months ago

“Awful do not use”

Helpful Report

Posted 2 months ago

“We had jon lefter the designer come round from sharps to help desighn our bedrooms, oh wow he found us exactly what we were looking for nothing was to much trouble for him. From the actual wardrobs to the interior to the handles. We have used sharps before in our old house and got a great service so decided to go with them again and we certainly wasnt disappointed. Thanx again jon for a great service”

Helpful Report

Posted 3 months ago

“I waited all morning for the sale rep and I was even given email confirmation of the reps arrival days before as well as on the day. When it went 20minutes past my appointment I called sharps only to let me know the rep is off. I wasnt informed for it to be cancelled, I have a busy schedule and it was a waste of my whole morning. Found them to very very unprofessional.”

Helpful Report

Posted 4 months ago

“The installation of our bedroom wardrobe, living room bookcase, and living room media center completed today, and we are very pleased with the results! Our installer, Rory McComish, went above and beyond to ensure every detail was perfect and beautiful. His experience and expertise are evident in his work, and he was extremely helpful when we had questions or custom requests, all of which he met with alacrity and professionalism. We enjoyed working with him and recommend him highly. 11/10 experience.”

Helpful Report

Posted 4 months ago

“The fitter was great and he did a fantastic job of fitting two double wardrobes and under stairs cupboards. However, Sharps only delivered two of the four wardrobe doors and still waiting for them to turn up. What makes it most frustrating is that Sharps knew there were not enough of these doors in stock and instead of informing me and giving me the opportunity to choose another style they just delivered the two! Very poor customer service but brilliant fitter. Come on Sharps get this sorted!”

Helpful Report

Posted 4 months ago

“Martin fitted my wardrobe, he was on time , professional, The wardrobe is amazing, My sharps journey has been amazing I would recommend sharps ,”

Helpful Report

Posted 4 months ago

“Hi sharps On Wednesday Tom and Sean delivered my sharps wardrobe , These two men were professional, on time, conscientious, and skilled, Amanda”

Helpful Report

Posted 4 months ago

“Be prepared for the hard sell. I was quoted £17000 for wardrobes 😁 ended up paying £3000 don't be shy to haggle its all a game.”

Helpful Report

Posted 5 months ago

“Hi sharps My sharps designer was Amanda Oliver, Amanda is a real credit to sharps, she was very knowledgeable after discussing my wardrobe requirements Amanda offered helpful advice to achieve the finished look which I’m totally happy with, Just waiting to book the installation with the fitter hope this is a seamless job”

Helpful Report

Posted 5 months ago

“AVOID. Three deliveries later, living out of boxes, and still no finished wardrobe. Review Content: I am beyond disappointed with my experience. If you are looking to live with unfinished wardrobes for weeks—or even months—then this is the company for you. The process started off fine, but the moment they received the final payment, the "service" vanished. My initial delivery was late, throwing the entire project off schedule. Parts were missing, and it took them a few days just to reply, only to tell me there was a 2 to 3-week wait for missing parts. The incompetence has continued since: it took an additional three weeks just to produce the missing parts because they weren't even clear on what was missing in the first place. Despite this being their third attempt to deliver for the same order, they still refuse to provide a reasonable 2-hour delivery window. Instead, they expect me to sit around for half a day waiting for them to fix their own mistakes. The customer service is truly awful, unresponsive, and unhelpful. It is clear that once they have your money, you are no longer a priority. I am still living out of boxes with half-finished furniture taking up space in my home. The bottom line: If you want to spend your own money only to be forced to adjust your entire life to their demands and failures, then Fittingly (Sharps Furniture Group) is the choice for you. Otherwise, look elsewhere for a company that actually values its customers after the point of sale. Order reference number: 64528”

Helpful Report

Posted 5 months ago

“If I could a 0 I would! Its absolutely pathetic that after spending so much money on my cupboard that they not only messed up the design, but they couldn't deliver a simple rail. The engineer came out and built the cupboard which then found the rail was missing. It took 2 days for it to be delivered. When it finally got delivered, the engineer came out again and after opening the package, 1 tiny rail came out. I waa not only furious but really dissapointed as I went with Sharps thinking they were organised. They were very quick to send me the invoice of the remaining balance which I shall not pay! This was a very bad experience that in convenienced me from my job now for 4 days, its pathetic!!”

Helpful Report

Posted 6 months ago

“I am looking for my 4th lot of bedroom-fitting by Sharps, so obviously happy with the product. However, watch carefully their offers. The 50% off offer has an * and this means "excluding services and partnership products". Whilst partnership products are third party goods (like special handles), services is all of Sharps labour and that includes the sales and support staff, the surveyor, fitters, delivery, etc and probably the person who makes the tea. The non-services element of the order is only 55% to 60% of your order and only this attracts the discount. My order of £15,500 had only £9,000 of goods. One might judge the split reasonable but don't fall for the headline advertising and, come-on Sharps, be a bit more up front, call it what it is. Not even the staff I called at your sales office knew what "services" actually meant.”

Helpful Report

Posted 6 months ago

Sharps Bedrooms is rated 3.9 based on 2,915 reviews