Name: Sharps Bedrooms
Rating: 3.96

“Good afternoon Ms. Edwards, I appreciate the time and consideration you have given to my case. However, your response contains several factual inaccuracies that misrepresent the events, and I want to clarify these to ensure a true and accurate understanding of the situation. *Delivery Crew Misconduct & Damage Evidence Your assertion by the denial that the delivery crew was not responsible for the damage contradicts the documented evidence available, which includes: - Doorbell footage showing the delivery crew struggling to carry large, heavy items alone, contrary to your policy that states a two-man team should transport materials together. This footage was previously shared with Sharps. - A form completed with the delivery crew listing multiple locations of damage, which did not have enough space to note all affected areas. When I raised concerns, the driver assured me decorators would be sent out. - A phone call made to your office **while the delivery crew was still present** to report the significant damage. - Video evidence of the damage, shared with Sharps. - Footage of one of your delivery crew returning to the property to drop off a missing box, during which they **apologised** for the problems caused. Additionally, it is important to highlight that my property was newly decorated prior to the wardrobe delivery. The denial now suggests that an unknown entity caused damage at the exact time of the delivery which is implausible and lacks credibility. Attached are some images taken after the decorator had filled all of the damage caused by your delivery crew. Once you view this I believe it will be difficult you to maintain this newly formed denial. https://photos.app.goo.gl/Ew56Mkvc6FasGpKh8 *Settlement Payment & Misrepresentation Your reference to the £420 payment as a "settlement" for the damage is factually incorrect. This payment was made solely to cover the cost of repairing the damage caused by your delivery crew, who acted outside the boundaries of your own policies. If Sharps has documentation that explicitly states my acceptance of this sum as a settlement, I request that you provide a copy. *Product Issues & Quality Concerns Beyond the delivery related damage, there are additional concerns regarding the build quality of the wardrobes: - Two doors required replacement—not just one, as suggested in your response. The first was damaged during manufacturing and noticed upon fitting, while the second was delivered and installed with damage. - A drawer mechanism failed within hours of use, raising questions about the overall durability of the product. While there is a 14-year guarantee, the difficulties I have faced thus far give me little confidence in future reliability. - There are visible lines of glue on the edges of the wardrobes, negatively impacting their aesthetics. I was advised when I raised this, it is a manufacturing defect. - The soft-close operation, the mechanism only operates in one direction. I raised this with the fitter, who confirmed Sharps does not offer a system supporting soft closure of the same door in both directions. Somewhat misleading. *Proposed Resolution Given the service issues and the quality concerns outlined above, I am considering a chargeback due to the product failing to meet expected standards and the standard of service which I can only describe as unacceptable and not to influence any offer of compensation as you have loosely inferred. The lack of signed documentation acknowledging my satisfaction with your product, coupled with numerous emails expressing dissatisfaction throughout my bespoke experience, supports this position. Alternatively, I propose another resolution where Sharps: 1. Removes the wardrobes from my property, 2. Restores any and all damage caused during removal, 3. Replaces the newly fitted carpets around the wardrobes, and 4. Issues a full refund accordingly. I expect a detailed response addressing all points raised above, in particularly the inaccuracies I have highlighted and please include your stance on the new proposed resolution. Failing to do so could indicate an unwillingness to engage in a fair discussion. Additionally, I noticed a discrepancy in your job title. A LinkedIn profile lists your role as a Project Manager, yet your email signature on your most recent email states "CUSTOEMR (I assume this should read customer) SERVICE MANAGER" and in your first email to me the title is spelt correctly. It could give the impression this title has been changed for your emails to me. If this is simply an error, I would appreciate any clarification you can provide. I look forward to your prompt response so we can resolve this matter amicably”

Helpful Report

Posted 1 week ago

“Dreadful after having spent over £4,000 less than a year ago the designer, surveyor and installer failed to strengthen the furniture correctly. I have a sagging cupboard and doors tgat do not close”

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Posted 1 month ago

“⭐☆☆☆☆ Extremely Disappointed – Poor Design, Messy Installation, and Damage I am extremely disappointed with the wardrobe installation service I received. The most critical issue is the design of the shelving—due to the wardrobe’s border, the top shelf is practically useless. There is such a small gap that storing anything is impossible, and the designer failed to advise me about this in advance. For the price I paid, this is completely unacceptable. The installation process was a nightmare. My entire flat was covered in dust, despite having a professional dust-catching machine. The level of dust made it impossible for me to stay in my own home, forcing me to move out temporarily. Even worse, the fine dust spread everywhere, requiring a costly professional cleaning service. The engineer also cracked my window frame during installation, and the room where the wardrobe was fitted was left with scratches and marks. Within two days, the wardrobe doors were already misaligned, and there were noticeable gaps. To top it all off, the installers left all their rubbish outside for an entire weekend, completely blocking my access to the garden. I had to spend more money on professional cleaning and additional costs to fix the damages. Given the poor design, careless installation, and the costs I’ve had to cover due to their negligence, I am now taking further action against this company. This level of service is completely unacceptable for the price I paid, and I strongly advise others to avoid them.”

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Posted 2 months ago

“Paid nearly £7000 for wardrobes can’t fault quality or Rob who fitted - he did a very good job, however for that price didn’t expect us to get rid of all the rubbish!!!”

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Posted 3 months ago

“The man that came out to measure our potential wardrobe space and design was awful. He was very standoffish from the start and my partner and I found him to be rude and judgemental. As if he felt above us type thing. I believe he was in the house for 10 minutes maximum. He measured our space and then immediately said " what's the budget "- after making me feel stupid for what I said I would like for the space. Patronising me. I gave the budget to which he scoffed and said " no that's not possible. You'll never get any built in wardrobes for that type of price". He didn't even attempt to offer alternatives or offer any advice. Bearing in mind he quoted us £5500 for essentially 2 built in wardrobes with drawers. Ridiculous. After him essentially stating we'd never be able to afford sharps services, making us feel inadequate and belittled, I said we'd go to IKEA which again he scoffed and said " well they'll not last " and then he upped and left. We were glad to see the back of him as he is not welcome in our house again. Never again will we go to sharps for a quote for anything. Astronomical prices alongside judgemental & unhelpful customer service. Very poor experience and wouldn't recommend to anyone.”

Helpful Report

Posted 4 months ago

“The wardrobe that we purchased is priced at over £6,000 as a premium product, the materials used are anything but. First of all, the shelves are made of cheap chipboards with clear signs of poor manufacturing, some pieces had to be returned and replaced as these were not even pressed properly. Secondly, the surveyor somehow produced a design that was significantly narrower than the space provided, to this day, the company has not provided any satisfactory explanation for this. This inexplicable oversight led to over £2,000 charged by our builder to make good the space left by the design. Finally the wardrobe does NOT even come with back panels and we ended up having to paint all the walls which were covered by the old wardrobe. All in all, I paid over £9,000 for a product that is sub-par even compared to an IKEA furniture. Apparently we are not the first victims of this company as some friends also had some bitter pills having purchased from this company. The company in fact offered a derisory £100 compensation, what a joke! They should offer to sell this product for £100 instead!”

Helpful Report

Posted 4 months ago

“Emailed us the day after we had paid to say we could have discount if we recommended someone else. We had been recommended by my daughter but oh no we were too late. This to me is cheating . Would not recommend them to anyone though the fitter did a good job!”

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Posted 6 months ago

“Worst decision I’ve ever made. Haven’t even got the wardrobes fitted yet. Their cost is astronomical and their service is diabolical. No fitter turned up yesterday and the customer service of getting it sorted is dreadful. They’re so bad I had a nervous breakdown, was unable to work and my son’s exams have now been vastly affected. Apparently a fitter is going to bother to turn up today, but only when the timing suits. There’s no urgency or customer care. I’ve new carpets being fitted purposefully booked to time after the wardrobes would be finished. I don’t now know what I’m going to do about that and Sharps just don’t care. Everyone you speak to is just harsh, unhelpful and off and I’m supposed to be the customer paying a fortune. It was a huge decision to spend this much on wardrobes as we don’t have huge amounts of money and all I can say to anyone considering it is DON’T. I wish I’d just stuck with freestanding. These people need closing down with huge warnings. I notice on a website it says their wardrobes start at £1,500. No they don’t they’re a lot more so that’s a complete lie or I’ve been completely ripped off. Cowboys describes this company politely. DO NOT TOUCH. I cannot warn enough.”

Helpful Report

Posted 6 months ago

“This experience is utterly unacceptable and should be avoided at all costs. The behavior displayed was rude, racist, intimidating, and completely unprofessional. My mother scheduled an appointment with your company today for two fitted wardrobes. Three years ago, we had a representative visit us to provide an estimate for our home renovation. Since then, we have made significant changes to the layout of our home, and we are now ready to proceed with the project. When your sales executive, Jonothan, arrived, he immediately recognized my mother and began to act in a condescending and aggressive manner. He started with comments like, "Oh, you booked me again to waste my time, have you? Where is your wealthy husband who sells cars? Doubt he sells lambos and ferraris.. I doubt you can afford us at all. Are you going to pay me? Why isn't he here?" My mother, understandably upset by this disrespectful behavior, asked why it mattered and if he would proceed with measuring and listening to her ideas. He dismissed her, saying there was no point and suggested she go to other companies that she could afford. To make matters worse, when she mentioned another company, he remarked, "Ah, they're all foreigners; you're better off with them." This conversation continued with even more disrespectful remarks that i wont add for now.. As a head manager for a large company that prioritizes sales and customer service, I find this behavior appalling. My mother was left feeling upset, unsafe, intimidated, anxious, and embarrassed. It is unacceptable to judge individuals based on their nationality or appearance, and it is outrageous for someone to make assumptions about my parents' financial situation. Fortunately, my mother maintained her composure and politely asked him to leave. I can only imagine that if my father or I had been present, the situation would have escalated further. I will be posting a review every day until this sales executive is no longer with your company and my parents receive a formal apology.”

Helpful Report

Posted 7 months ago

“An awful man (sales) arrived, couldn’t hide his disappointment when faced with a run of cupboard and drawers (rather than walk in wardrobe he had been told!) became matter of fact and verged on rudeness when he couldn’t overcome the problem of there being a door to under eave storage in the way, his already made units would not fit! He couldn’t wait to leave, even saying he didn’t want his coffee as he’d rather “get off” horrid, rude man! Hammonds came the day after and sorted everything out, couldn’t fault them, awaiting fitting in 5 weeks time.”

Helpful Report

Posted 8 months ago

“Shockingly bad company. Strongly advise you do not engage. Promised a true fitted solution received the complete opposite. Could have done a better job myself with a hammer as the only tool. Holes knocked in walls of a brand new house and told minor damage. Such a flimsy design the door frame needed remedial work to ensure the strength of the door and not allow it to pull off the wall. This changed it from a fitted wardrobe to some hodgepodge of internal panels to be added to provide the necessary strength and cover up the holes that would require a complete re-plaster to put right. The fitters and managers there after applied pressure tactics to get you to sign off and could not get out quick enough. The sales person promised the world clearly knowing the issues to come. The designer messed up the design from the start. Sharps say in the terms and conditions these things happen and tough. Had £100 refunded for a £1700 installation and a few thousand pounds worth of damage. If this reviewer does not get the point across you only have yourself to blame.”

Helpful Report

Posted 8 months ago

“I am a previous Sharps customer and decided to go back to Sharps for a wardrobe in my second bedroom. Everything went smoothly, from the sales rep coming to our house for a quote, to the surveyor coming and confirming everything. Everything went downhill when their installer came to our house to install. We had the rudest installer I could imagine. I was abroad for work and had arranged the installation in advance. The man came into my house stayed a few minutes was incredibly rude to my wife and then left, not doing the work. The reason for this was that there was not enough room in adjacent room to setup to do the work. He did not call sharps whilst at my house with my wife so they could come to some agreement before he left, he literally came in, looked, didn’t answer any of my wife’s questions and left. I have never been more infuriated in my life. It’s as if I allowed a random man off the street to enter my home with my wife to speak rude to her whilst I am in a different country and pay for it to happen. Their Customer Service Manager then had the audacity to offer £100 for the inconvenience which is an insult. Not only was my wife upset, spoken to rudely, our plans having to be changed to allow for a different fitting they shave £100 of thousands of pounds.. I strongly and mean strongly do not encourage anyone to go with Sharps. Many years ago the service and quality was worth the premium but I have had work from Harveys and even paid a higher premium for a carpenter to do bespoke work, both 1000 times better than Sharps.”

Helpful Report

Posted 9 months ago

“Nobody even bothered to turn up to the home visit that I booked. No phone call or email to tell me that it had been cancelled. Wasted my whole day for no reason. Awful customer service.”

Helpful Report

Posted 10 months ago

“We didn’t have any positive experience. Avoid at all costs. Detailed measurements were taken at the end of the cancellation period, significant delays in delivering the materials, all products were full of dents, scratches, pure quality and bad customer service. You pay a fortune and is not what you see in the pictures or showroom. They give big promises and the quality and service is the worst. Avoid at all costs and don’t fall into the trap. Not sure how this company is still open looking at what they deliver. I wish we could cancel.”

Helpful Report

Posted 1 year ago

“Very bad experience wouldn’t recommend them at all. Extremely poor quality. Materials were scratched, dented and destroyed before fitted. Even the fitter said he couldn’t guarantee that there wouldn’t be imperfections. We paid top price and the quality is the worst. Also materials arrived 4 hours later than expected and the end of the cancellation period matched the day that the guy for the detailed measurements arrived so we couldn’t cancel anything.”

Helpful Report

Posted 1 year ago

“They come to your place and they show you a lot of ideas, you send feedback all fine, once you receive the contract you remark and make everything clear again. When the peace is coming and mounted you realize that it was not what you were looking at, and to do so they ask for extra money. I will never use them again, by the way, they have the most unfriendly customer service I have never encountered - NEVER AGAIN”

Helpful Report

Posted 1 year ago

“Dishonest pricing and sales patter. They came round to quote for office furniture nothing fancy just a basic work top space with 3 draws either side The silly pricing begins of over 8k- then it's 50% off and then wow another 20% and cap it all off more discretionary discount on top to £2867 At this point i knew the entire proceedure and sale patter is dishonest and sent the salesman on his way. When they're dishonest wit h pricing I can read them like a book and would never buy from them. If only they came in with honest prices they would get the order.”

Helpful Report

Posted 1 year ago

“Having seen their amazing adverts, illustrating what they can do with small spaces I was disappointed in the salesman's design. All he could offer for our many different spaces, which I expected could have the clever pull-outs etc, seen in his plans were just a few shelves with doors in front, costing over £10k including the very generous 25% discount! When I question the design, he moaned and replied 'well you can have more but it will cost thousands more'. We had it all done the way we wanted by a local fitter for around £2500. Sharps, we're not all idiots! MY ADVISE LOOK ELSEWHERE.”

Helpful Report

Posted 1 year ago

“I’ve had wardrobes fitted from sharps bedrooms. The sales guy sold me the dream. As they do. When the work started I was categorically told it would be finished within two days. The 19th and 20 th ov October. I was told I could organise carpet fitters for sat 21st October as I had a big children’s party going ahead for my twin boys on Sunday 22. On Friday 20 th I was informed that all the parts was not there. They cannot finish the job. Best they can do is come back on following Monday. I explained about carpet fitters coming in the morning and also the childrens party. I was told it’s not there problem. I had to cancel carpet fitter, cancel children’s ballonns, children sweet cart and ov course the party. All at my own cost. I had to book a further day ov work on the Monday. Come Monday the guy leaves the job. There is scratching on one cabinet and a drawer won’t close properly. I call sharps. . They now tell me they can only get out Thursday. Again I have to book another day off work. When I complained saying I’m well over 500 out ov pocket. I was met with a pathetic offer ov 175 pound and a very rude person. I flatly refused explaining I’m well over 500 pound out ov pocket solely because ov there incompetence The next day I was informed they will up the offer to 275. Again well below what I’m out ov pocket because ov sharps mistake. I asked to b put in touch with there complaints department. Sharps do not have a complaint department. Absolutely shocking. I implore anyone not to use sharps bedrooms. There great when things go to plan. And so they should be the prices they charge. But if there’s a problem with the fittings like I had. You get xero help whatever. I hope who ever reads this takes notice and goes elsewhere for there furniture. Lastly this might sound like sour grapes. But there really is not much difference with a the quality ov sharps works and other companies like wren, b and q and all the other companies. One thing for sure. There’s a massive price difference though. Don’t be taken in by sharps smooth talking sales reps. There experts at over charging you. Regards an extremely annoyed ex sharps customer.”

Helpful Report

Posted 1 year ago

“We originally ordered our fitted bedroom furniture back in April 2023. The first installation was arranged for 3rd July. The furniture arrived prior to this date, being delivered without packaging; not surprisingly when it was opened it was damaged. I submitted an email complaint outlining the concerns along with photographs of the damaged pieces of furniture. The furniture was fitted on 5th & 6th July and we were told that the fitter would be returning the following week to “finish off”and caulk. The fitter advised that he didn’t have any caulk the same colour at the furniture so this had been ordered. This wasn’t particularly ideal and we would have expected this to have been ordered and arranged prior to arrangements being made as it meant arranging more time off work/arrangements to be at home. Once the furniture was fitted the quality was very very poor and items damaged, scratched, scuffed and chipped etc. We requested these were replaced. Fitter should have returned 10th to rectify, didn’t come until 12th July, again more time off work to accommodate. We still weren’t satisfied and to be honest, the work was very bodged by wax and caulking; not acceptable when paying almost £5000. We requested this be fully rectified and replaced. This included dinted wardrobe doors, scratched door handles, chipped shelving, unfinished plinth and damaged worktops. A 3rd fitter was arranged to rectify the issues which brought more concerns. Some items weren’t delivered prior so the fitter couldn’t do the work as arranged and the pieces of furniture that was delivered were yet again damaged. Not only was this highly frustrating, at almost 35 weeks pregnant and causing lots of additional and unnecessary stress and anxiety, it resulted in us having to cancel our decorator twice at this point, with no consideration from Sharps. On the 24th August we had a 4th fitter arranged to come and re-fit one of the worktops on some of the drawers that had been damaged both once in packaging, and secondly caused by the previous fitter. As soon as the fitter opened the piece of furniture he could see it was damaged and suggested he wouldn’t be satisfied to fit it. We agreed and I explained I would contact Sharps once again to discuss. In between the 4 fitters being arranged to supposedly rectify all the damaged furniture between the beginning of July and end of August, we had a visit from one of the installation managers to check the damage, quality of furniture and fit and report this. It didn’t seem to make a difference because on each occasion when items of furniture were delivered, they were damaged (even though some were wrapped and packaged with “quality checked” written all over them; quite worrying! In addition to this, lots of excess waste material from all the damaged pieces of furniture that wasn’t able to be fitted was just dumped in the garden. I requested this be removed by Sharps, to which they arranged. During the whole process we had to make numerous arrangements to have 9 days off work/be at home for the furniture to be delivered and then the fitters to complete the work. In the main, the fitters were very apologetic and professional and the damage to the furniture and inconvenience wasn’t down to them, however we did find it quite alarming when we questioned all the dirty marks once left on the wardrobe doors to be told “oh that will come off with one of those magic sponges, you can get them from B&M”. After the final fitter came out we had decided enough was enough. I was almost 37 weeks pregnant at this point and our room still wasn’t decorated due to us having to cancel 3 times to accommodate the installation of the furniture. Certainly not ready or fit to welcome a newborn! We made many phone calls and communicated via email, spoke to lots of different colleagues at Sharps; some offering contradictory information in terms of our 12 year warranty for example (being told at one point that if we “chose” to keep the damaged worktop on the drawers then our warranty on this piece of furniture would be void), along with one colleague telling me “well you’ll be on maternity leave so be at home anyway for when the fitters need to come” (this was when I was explaining how inconvenient and frustrating it had been to arrange time off work to be at home for the furniture to be delivered and then fitted on separate days etc) and submitted a final complaint requesting this be investigated. Initially the outcome was that they offered us £200 off our final balance of almost £500, which I had explained to them previously , and on many occasions that I would not be paying the outstanding balance. We received an email from one of the customer service managers who had reviewed the case and acknowledged that this was unfair & pretty much an insult. They therefore increased their offer of wavering the balance and offering a £50 cheque - which we had to chase because after weeks it hadn’t arrived. We weren’t satisfied with this outcome in all honestly but didn’t want anything more to do with the situation. We would absolutely not recommend using Sharps to anyone considering having fitted furniture. The quality of the products has been exceptionally poor, the installation very average when it hasn’t arrived damaged and the overall service quite astonishing for such a reputable company.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Sharps Bedrooms Reviews