Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid over £4,200 for a bespoke fitted media unit because I believed Sharps' reputation justified paying a premium over local joiners. Unfortunately, my experience has been the complete opposite. The installation was originally scheduled as a two-day job but turned into weeks of disruption. There were damaged components on arrival, further parts were damaged during installation, and the same areas of furniture were repeatedly removed and refitted. This resulted in numerous installation visits, multiple deliveries and repeated management inspections. Despite several attempts to rectify the installation, the workmanship remained below the standard I would expect from a premium company. Many of the issues I identified were later accepted by Sharps' own management, who ultimately concluded that substantial parts of the installation required remaking rather than further minor repairs. The process of trying to get the installation put right has been exhausting. I have spent countless hours sending emails, taking photographs and videos, attending inspections, chasing updates and rearranging work commitments. Promised callbacks and timescales were repeatedly missed or extended at the last minute, leaving me constantly having to chase progress. During one of the remedial visits, my newly installed glass garden room was also scratched. I reported this to Sharps immediately and provided photographs on the same day. This has resulted in a separate dispute over the cost of replacement. In addition to the installation problems, I have incurred costs for professional cleaning due to MDF dust throughout my home, decorating to repair damage caused by repeated fitting and removal of the furniture, loss of earnings from taking unpaid time off work, and the cost of arranging further repairs. I chose Sharps because I expected excellent workmanship, quality control and aftercare. Instead, I experienced repeated installation failures, significant disruption and an ongoing dispute that has ultimately resulted in formal legal action. Based on my experience, I cannot recommend Sharps and would strongly encourage anyone considering bespoke fitted furniture to research reviews carefully before committing to what is likely to be a significant financial investment.”

Helpful Report

Posted 6 days ago

“Everything that could have gone wrong, went wrong! Planks didn't fit upstairs because the surveyor had not measured properly. Then the planks were cut to size but damaged and had to be sent back. Then the new ones arrived but were the wrong size. They left all the debris outside for us to clear up. Shocking service and very expensive.”

Helpful Report

Posted 2 weeks ago

“Horrendous experience, chose sharps even though it was double the price of the competition, due to the overly hyped service and bespoke fitting. Massively regretting this decision now. After sales support is non existent. Once the designer had lied to you about whats achievable and they take your money, they have no interest in hearing your concerns. Add to this the fact that the delivery was missing items so the job took over 2 weeks to complete. The only person you have a chance of speaking with if you ring in is the receptionist who isn't able to help. And complaints are not taken seriously, the only thing you will hear is that they are perfect and the consumer is the problem. Seriously do not recommend sharps to anyone who wants to maintain their sanity. Wish I had read the reviews before buying, I can confidently say that every single one of the poor reviews is genuine and exactly the same as my experience.”

Helpful Report

Posted 2 weeks ago

“Awful do not use”

Helpful Report

Posted 3 weeks ago

“I waited all morning for the sale rep and I was even given email confirmation of the reps arrival days before as well as on the day. When it went 20minutes past my appointment I called sharps only to let me know the rep is off. I wasnt informed for it to be cancelled, I have a busy schedule and it was a waste of my whole morning. Found them to very very unprofessional.”

Helpful Report

Posted 2 months ago

“Be prepared for the hard sell. I was quoted £17000 for wardrobes 😁 ended up paying £3000 don't be shy to haggle its all a game.”

Helpful Report

Posted 3 months ago

“AVOID. Three deliveries later, living out of boxes, and still no finished wardrobe. Review Content: I am beyond disappointed with my experience. If you are looking to live with unfinished wardrobes for weeks—or even months—then this is the company for you. The process started off fine, but the moment they received the final payment, the "service" vanished. My initial delivery was late, throwing the entire project off schedule. Parts were missing, and it took them a few days just to reply, only to tell me there was a 2 to 3-week wait for missing parts. The incompetence has continued since: it took an additional three weeks just to produce the missing parts because they weren't even clear on what was missing in the first place. Despite this being their third attempt to deliver for the same order, they still refuse to provide a reasonable 2-hour delivery window. Instead, they expect me to sit around for half a day waiting for them to fix their own mistakes. The customer service is truly awful, unresponsive, and unhelpful. It is clear that once they have your money, you are no longer a priority. I am still living out of boxes with half-finished furniture taking up space in my home. The bottom line: If you want to spend your own money only to be forced to adjust your entire life to their demands and failures, then Fittingly (Sharps Furniture Group) is the choice for you. Otherwise, look elsewhere for a company that actually values its customers after the point of sale. Order reference number: 64528”

Helpful Report

Posted 3 months ago

“If I could a 0 I would! Its absolutely pathetic that after spending so much money on my cupboard that they not only messed up the design, but they couldn't deliver a simple rail. The engineer came out and built the cupboard which then found the rail was missing. It took 2 days for it to be delivered. When it finally got delivered, the engineer came out again and after opening the package, 1 tiny rail came out. I waa not only furious but really dissapointed as I went with Sharps thinking they were organised. They were very quick to send me the invoice of the remaining balance which I shall not pay! This was a very bad experience that in convenienced me from my job now for 4 days, its pathetic!!”

Helpful Report

Posted 4 months ago

“Booked an appointment for a quote for a media wall for our living room including a fire. They were very clear they offer this service and sent a sales person. As soon as he arrived he didn’t know what he was coming to discuss but checked his phone and said oh living room. We walked into my new build home living room and before we even began to discuss my requirements he quoted 2-3000 per metre for media walls and said that doesn’t include the fire which will be extra. My wall is approximately 4,5m so we are looking 12-15k which was completely absurd costing considering other company quotes. I can only assume Sharps don’t really want to build these very popular home installs and whilst I was looking for a quality product, considering most of the media wall will be shelving I really wonder how on earth they are quoting these sorts of prices. Such a waste of time both his and mine.”

Helpful Report

Posted 6 months ago

“I had an appalling experience building a simple wardrobe with Sharps and would strongly advise others to steer clear. The first fitter arrived for the installation and did an awful job — wonky panels, extremely poor sealant work, and damage caused to both the ceiling and walls. The installation was completely unacceptable. An area manager, Alan, later attended and confirmed the issues. As a result, 15 panels had to be replaced, and I was forced to take further time off work for a second fitter to completely rebuild the unit. While the second installation was much better, I was still left with considerable damage to the walls and ceiling. Customer service throughout has been very poor. I dealt with someone called Kully, who asked me to take even more time to obtain three painter/decorator quotes for the damage. A compensation amount of £400 was agreed, but I am still waiting to be paid. It has now been over 8 weeks since the job started, I am left with damaged walls and ceiling, and I have received no compensation despite repeated follow-ups. Overall, the entire experience has been stressful, time-consuming, and deeply disappointing. Poor workmanship, poor communication, and poor aftercare. I would not recommend Sharps to anyone.”

Helpful Report

Posted 7 months ago

“I’m writing this on behalf of DataLume after a truly shocking experience. We hired Sharps to install fitted office furniture and it has been one mistake after another. Wrong products delivered. Wrong fitter turning up. Measurements completely off — not once, not twice… multiple times. Every visit turned into another delay, another phone call, another apology. We basically had to manage the project ourselves because no one at Sharps seemed to know what was going on. Their communication is terrible. The fitter didn’t show up for scheduled appointments more than once. We had to chase them every step of the way, even though they took almost the full payment upfront. We’re also selling the property, so timing really mattered — they knew this and still dragged things out for weeks. The room was left scratched and damaged, and instead of just fixing it, they want us to provide invoices and prove everything. Honestly ridiculous. Sharps love to trash-talk other companies, but the irony is incredible — they’re expensive and can’t deliver even basic accuracy. We would never use them again and definitely wouldn’t recommend them to anyone who values their time, money, or sanity. Have a look at the pictures , what a rubbish finish and waste of time”

Helpful Report

Posted 8 months ago

“After 6 months of waiting, multiple appointments cancelled by Sharps, a faulty installation and £300 worth of damage to a freshly decorated room, Sharps finally arrived to properly install some fitted cupboards only to discover that they had forgotten to bring all the materials they needed. Throughout this experience, their customer service has been abysmal. I have been told sorry repeatedly for the delays, only to be put to the back of the queue for installations, clearly behind new customers they have not screwed over yet. The extra £300 they have cost me will apparently be the subject of a"review" once the work is finished. I am sure I will get another apology and no offer of repayment. After all, they already have my money. What does my time and wellbeing matter to them? Avoid this company like the plague. The trade on a reputation which is clearly no longer justified.”

Helpful Report

Posted 8 months ago

“I spend 18,000 on my furniture 7 years ago They say I will have warranty for it ,i call them about some drawers and they refuse to repair them saying that doesn’t go under my warranty Is a scam with the warranty Very disappointed about this DONT BELIEVE NO WARANTY WILL BE PROVIDED”

Helpful Report

Posted 8 months ago

“Deeply disappointing experience – I would not recommend Sharps to anyone My experience with Sharps has been nothing short of exhausting and deeply disappointing. For a company that markets itself as a premium, bespoke service, the reality could not have been further from what was promised. The installation was repeatedly rescheduled, causing significant disruption to my schedule. When the fitter finally arrived, the work was done incorrectly — even the “best installer” they sent was unable to complete the job properly. This meant yet another appointment, more inconvenience, and more time spent rearranging my life to accommodate issues entirely caused by their errors. What I expected was a smooth, professional service for a wardrobe costing around £5,000. What I received felt closer to a poorly coordinated budget operation. The level of care, quality control, and customer support was simply not there. To make matters worse, when raising these concerns, the company’s response felt dismissive and minimising. Instead of acknowledging the extent of the disruption and substandard service, I was met with a token “goodwill” gesture that didn’t begin to reflect the impact of their mistakes. The overall attitude was that I should simply accept what happened and move on. Sharps may produce nice designs, but the execution and aftercare were nowhere near the standard they claim to uphold. I would strongly urge anyone considering them to think carefully and look at alternatives. For the price point, the service should be exemplary — not a source of stress, disruption, and repeated correction. I regret choosing Sharps and would not recommend them based on my experience.”

Helpful Report

Posted 8 months ago

“Very disappointed with the quality of the work took 3 days still not finished absolutely ruined a £6000 wardrobe 😢”

Helpful Report

Posted 10 months ago

“Only 1 star as 0 not an option! Avoid at all costs!!”

Helpful Report

Posted 11 months ago

“After three attempts in 11 weeks at trying to fit my cupboards correctly we still do not have a finished product. A 4th will be needed after our holiday now as they have taken 4 weeks to manufacture the replacement materials. Amongst other materials, we need 4 wardrobe size doors and so far they have messed up 6. We currently have 1 acceptable door with a further 3 on order. Our problems have been a combination of poor manufacturing, poor quality control and poor installation. Only fitter 2 of 3 fitters has been up to the job so far but he was let down by the manufacturing process. We have had 4 deliveries of materials we have had to be in for and 3 fitter visits we have had to be in for and still no end in sight. The fact it has taken 4 weeks to get to the point where they are ready to make attempt number 4 is a joke. Our holiday should never have been getting in the way. If they mess it up again I'll have no choice but to pursue a full refund as they are clearly incapable of delivering to the agreement signed and to the standard they try to sell.”

Helpful Report

Posted 1 year ago

“Good afternoon Ms. Edwards, I appreciate the time and consideration you have given to my case. However, your response contains several factual inaccuracies that misrepresent the events, and I want to clarify these to ensure a true and accurate understanding of the situation. *Delivery Crew Misconduct & Damage Evidence Your assertion by the denial that the delivery crew was not responsible for the damage contradicts the documented evidence available, which includes: - Doorbell footage showing the delivery crew struggling to carry large, heavy items alone, contrary to your policy that states a two-man team should transport materials together. This footage was previously shared with Sharps. - A form completed with the delivery crew listing multiple locations of damage, which did not have enough space to note all affected areas. When I raised concerns, the driver assured me decorators would be sent out. - A phone call made to your office **while the delivery crew was still present** to report the significant damage. - Video evidence of the damage, shared with Sharps. - Footage of one of your delivery crew returning to the property to drop off a missing box, during which they **apologised** for the problems caused. Additionally, it is important to highlight that my property was newly decorated prior to the wardrobe delivery. The denial now suggests that an unknown entity caused damage at the exact time of the delivery which is implausible and lacks credibility. Attached are some images taken after the decorator had filled all of the damage caused by your delivery crew. Once you view this I believe it will be difficult you to maintain this newly formed denial. https://photos.app.goo.gl/Ew56Mkvc6FasGpKh8 *Settlement Payment & Misrepresentation Your reference to the £420 payment as a "settlement" for the damage is factually incorrect. This payment was made solely to cover the cost of repairing the damage caused by your delivery crew, who acted outside the boundaries of your own policies. If Sharps has documentation that explicitly states my acceptance of this sum as a settlement, I request that you provide a copy. *Product Issues & Quality Concerns Beyond the delivery related damage, there are additional concerns regarding the build quality of the wardrobes: - Two doors required replacement—not just one, as suggested in your response. The first was damaged during manufacturing and noticed upon fitting, while the second was delivered and installed with damage. - A drawer mechanism failed within hours of use, raising questions about the overall durability of the product. While there is a 14-year guarantee, the difficulties I have faced thus far give me little confidence in future reliability. - There are visible lines of glue on the edges of the wardrobes, negatively impacting their aesthetics. I was advised when I raised this, it is a manufacturing defect. - The soft-close operation, the mechanism only operates in one direction. I raised this with the fitter, who confirmed Sharps does not offer a system supporting soft closure of the same door in both directions. Somewhat misleading. *Proposed Resolution Given the service issues and the quality concerns outlined above, I am considering a chargeback due to the product failing to meet expected standards and the standard of service which I can only describe as unacceptable and not to influence any offer of compensation as you have loosely inferred. The lack of signed documentation acknowledging my satisfaction with your product, coupled with numerous emails expressing dissatisfaction throughout my bespoke experience, supports this position. Alternatively, I propose another resolution where Sharps: 1. Removes the wardrobes from my property, 2. Restores any and all damage caused during removal, 3. Replaces the newly fitted carpets around the wardrobes, and 4. Issues a full refund accordingly. I expect a detailed response addressing all points raised above, in particularly the inaccuracies I have highlighted and please include your stance on the new proposed resolution. Failing to do so could indicate an unwillingness to engage in a fair discussion. Additionally, I noticed a discrepancy in your job title. A LinkedIn profile lists your role as a Project Manager, yet your email signature on your most recent email states "CUSTOEMR (I assume this should read customer) SERVICE MANAGER" and in your first email to me the title is spelt correctly. It could give the impression this title has been changed for your emails to me. If this is simply an error, I would appreciate any clarification you can provide. I look forward to your prompt response so we can resolve this matter amicably”

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Posted 1 year ago

“Dreadful after having spent over £4,000 less than a year ago the designer, surveyor and installer failed to strengthen the furniture correctly. I have a sagging cupboard and doors tgat do not close”

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Posted 1 year ago

“⭐☆☆☆☆ Extremely Disappointed – Poor Design, Messy Installation, and Damage I am extremely disappointed with the wardrobe installation service I received. The most critical issue is the design of the shelving—due to the wardrobe’s border, the top shelf is practically useless. There is such a small gap that storing anything is impossible, and the designer failed to advise me about this in advance. For the price I paid, this is completely unacceptable. The installation process was a nightmare. My entire flat was covered in dust, despite having a professional dust-catching machine. The level of dust made it impossible for me to stay in my own home, forcing me to move out temporarily. Even worse, the fine dust spread everywhere, requiring a costly professional cleaning service. The engineer also cracked my window frame during installation, and the room where the wardrobe was fitted was left with scratches and marks. Within two days, the wardrobe doors were already misaligned, and there were noticeable gaps. To top it all off, the installers left all their rubbish outside for an entire weekend, completely blocking my access to the garden. I had to spend more money on professional cleaning and additional costs to fix the damages. Given the poor design, careless installation, and the costs I’ve had to cover due to their negligence, I am now taking further action against this company. This level of service is completely unacceptable for the price I paid, and I strongly advise others to avoid them.”

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Posted 1 year ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews