Name: Sharps Bedrooms
Rating: 3.95

“DO NOT HAVE A SHARPS WARDROBE FITTED!! Brilliant service at first, now we have a problem with no airflow in the wardrobes, Sharps do not want to know, basically told me it's my problem, nothing to do with them. Customer Services not worth ringing.”

Helpful Report

Posted 10 years ago

“well i cant tell you about the quality of the product because i cant get any sense from two different departments,I emailed to arrange an appointment,had a lady ring me to make appointment and then confirm the following day it was still ok,Designer didnt turn up for appointment,when i rang the following day it was to be told i had the wrong number even though this was the one that had rang me,they inturn gave me another number to ring who proceeded to ask me why i called this number i explained the story again and was told to ring the other number back and to tell them they were the people i needed to get hold off,to be told by them they dont cover our postcode,so unprofessional,not amused”

Helpful Report

Posted 10 years ago

“Shambles. Bad customer service. Considering the amount spent and the fact it was a 2nd wardrobe. Designs were different to what I asked for in the end. I really can't describe how bad the overall experience was. Fitters on both occassions turned up without ladders! 15ft high ceilings and I guess they would see the drawing before coming out. Kept losing paperwork too so it took several months and over 45 phone calls to them to get things moving.”

Helpful Report

Posted 10 years ago

“If I could have given sharps no stars I would have done. From the start it was a disaster. Designer came out and we were told what we needed. We found out later we should have been given a choice of sizes for bedside tables. Then the surveyor came out wrote all over designers plans therefore making it completely illegible. He also told us that we needed to cut our window sill out to fit the units. He documented this as well. Turns out that this did not need to happen. We therefore ruined a perfectly good Window sill for no reason. This cost us to fix. We then got the phone call to arrange delivery which I accepted. I then got a phone call to arrange installation which turned out to be a week after delivery. When I pointed out that we had been told installation would happen a couple of days after delivery, I got told "sorry, you must have misunderstood. This is when installation is available." I checked the contract I had signed and right enough it stated installation would be up to 3 days after delivery. I can't see where I misunderstood that. When the installer came. The units were all the wrong size and not fitted correctly to the point that part of the chest of sat flush to the window sill and part of it was above the window sill. It was also cut out to patch up the part of the window sill we were told to cut out by the surveyor. He had even marked on the window sill with pen where he wanted the sill cut to. Needless to say, this looked awful and very mismatched. The single chest of drawers that were to go next to the radiator were too wide and therefore when fitted we couldn't get access to our radiator valve if we needed to. The installer couldn't understand the plans either as they were illegible. A copy of the plans were sent to the installation department who agreed that they could not be read. Also turns out that the measurements of my room that were taken were all wrong so that is why the wrong size furniture was sent out. The installer had to order new units for me. When they came, they were again the wrong units so a new order was made. This time the units were sent but without drawer fronts. I was getting quite annoyed by this point as the furniture was all over my bedroom. We were half way through or third week from delivery by this point and we were having to share a room with our three year old daughter because our bed mattress and ottoman was piled up in her room. My husband ended up sleeping on the couch to give us all better nights sleep due to the amount of time it was taking. I had to take photos of the furniture as it had not been fitted properly. Shelves were not secured. The base of the wardrobe had a 3 inch gap from the front of the wardrobe, which I asked on numerous occasions to be fixed. Doors and drawer fronts were not aligned properly and it looked very shoddily put together. I was on to sharps on a daily basis and felt they were just giving me lip service. Well because of the problems I was experiencing, another installer came out to my house. We were in to the forth week by this time. He was fantastic and fixed all the fixture and alignment problems. He also looked at the uneven chest of drawers for me at the cut window sill and agreed that the sill did not need to be cut. He told us he would order us another work top for the chest of drawers. When this arrived, it was unusable as it was badly damaged. So another two were ordered. Both of these were badly damaged and unusable. Was at the end of my tether by now. This wasn't just affecting me but also my dad who came down on the days me and my husband were working to let the installers in and to accept the deliveries. He was down on an almost daily basis for the duration. We were finally in receipt of a work top that was in perfect condition and eventually we had our bedroom all finished nearly 6 weeks from the initial delivery. A job that should have been completed within a week of the initial delivery if you are to believe what is written in the contract you will sign. This whole process was not without stress and I certainly began to lose taste for the furniture that I had purchased. We also had to pay out the get our window sill fixed because of incorrect instructions. Sharps did state that they would give us a good will gesture because of the hassle we went through. However when they called to ask if installation was completed,they requested to full 10% still left to pay. I informed them that I was not willing to pay anything until compensation was discussed. They eventually got back to me about that but only after I made two other phone calls to them. They eventually offered me £100 off my bill. Now I am not a material person but for 6 weeks worth of disruption, especially to my 3 year old who couldn't get into her room. I found their attitude appalling. Especially when they said it was not in their policy to compensate I guess it is in their policy to mislead their customers and consistently send out incorrect and damaged furniture. When they called me back for the payment I was in work and was not in a position to give the payment at that time, which I had informed them of when I had contacted them earlier that morning . I informed them I would be able to make my payment the next day after half 3 because I am a shift worker and do not take my purse or bag into work with me. They accepted this but l and behold I got a phone call at 10.30 am the next day stating that I had not made my payment and could I please make it. I wouldn't have minded but it was the same lady that I had informed the day before. I paid the balance minus the £100 when I said I would be able to. They take no prisoners when it comes to them receiving payment. It's just a shame their attitude to customer service and satisfaction isn't the same”

Helpful Report

Posted 10 years ago

“Ordered a wardrobe based on the catalogue Sharps sent me. They forgot the cornice and skirting, which means it got assembled without. Received the cornice & skirting later, and found they were different than the one from the catalogue - They matched the ones from the website though. Got the cornice fitted, but it didn't look like the ne form the website either. Customer service explained it is not supposed to look like the one from the website either. So, I'm buying something that looks neither like their booklet nor their website... Hmmm... Well done, Sharps!”

Helpful Report

Posted 10 years ago

“Sharps after service is diabolical they do not contact you. Had a new wardrobe fitted but part missing still waiting 4 weeks later for this to be rectified. Have phoned several times still waiting on an answer, when this is going to happen. There fitters are a joke they use people from Scotland to travel all the way down to London to fit a wardrobe. no wonder they charge so much.”

Helpful Report

Posted 10 years ago

“Worst experience from the beginning to end. They cancelled installation once without any information. They delivered excess and installer confirmed me that they will take rubbish within 72 hours. It is been 5 weeks since installation, no one came to collect it. No coordination between departments. Very poor customer service. What so ever you complain about, they say we agreed in terms & conditions. You can't question them. Hopeless. Never buy from them.”

Helpful Report

Posted 10 years ago

“Don't go with them!! They are pushy and quick to take your money but no after sale service! They leave you on the phone, cut you off and even the installations man cannot get through. Threaten to stop works due to their error e times. Very unprofessional in the way they handle customers, good at talking a professional service on the TV but don't deliver. After numerous emails regarding fitting issues we have had no correspondence which was promised. We are now 5 weeks since install and still nothing. We have emailed our concerns but seems to have been ignored. We have paid over £3,300 for laminated chip board, not what we expected. Wish we had read the reviews first, there are much more professional companies out there. Unprofessional company that are very good at taking your money. Take our advice, go somewhere else. Mark, Hook, Hampshire”

Helpful Report

Posted 10 years ago

“Absolutely dreadful service from start to finish compounded by rude staff, under skilled sales people and no real connection between departments. Salesman came and consulted and drew a plan. Came back for sign up and said 2 day fit. Surveyor came on site and basically laughed at the salesman's drawing and redrew it stating a 3 day fit. Delivery guys came and seemingly threw what looked like a thousand boxes into the room, stated they were told the room would be empty. My wife and I subsequently had to move out of the room onto temporary beds in an attic room. Fitter arrived and stated he would be with us for a week. Day one the fitter started using our radio in the bedroom without asking. On one day we really needed to leave the house for work so he took it upon himself to go into our kitchen and make use of our tea/coffee and facilities, not a problem really but it would have been nice to be asked. Day four the fitter informed he was short of parts, so had to order them. (Important to point out he spent a couple hours checking inventory on day one) We paid every bill on time then Sharps started chasing us for a £500 balance using fairly obvious language around litigation possibilities. ( at this point we had complained about their service a number of times) Finally offered £100 off a £5300 bill as a gesture of goodwill. This was sent by recorded delivery with staff saying they had a signature - later they declared the letter had been returned to them undelivered and of course unsigned. This offer was increased to a full and final settlement of £150 off the bill. Derisory and in no way reflective of the inconvenience suffered with extra days off work and at times disgraceful bedside manner. Final product is good and well fitted but given a lousy customer journey we won't ever use Sharps again for anything.”

Helpful Report

Posted 10 years ago

“Totally unacceptable customer service ! The think they can provide one weeks notice for a 4 day job plus a day for delivery . When time has to be booked off work . They are very quick to take your money but once the deposit is paid all customer service disappears. Do not order !!!!!!!!! Needless to say I am still waiting for a date on my delivery and my fitting”

Helpful Report

Posted 10 years ago

“We are disgusted with the awful service offered by Sharps. I teach sewing and asked for a table to teach on. What was fitted would only accommodate 1 person and sewing machine. Sharps say they will remove this but have not given us a date. In the meantime I cannot work. We also have to find a table that matches the fitted cupboards which is proving difficult. Sharps customer services are extreemly rude when we call. Sharps say they will call back and do not. Sharps ignore our e.mails. We have given them until the end of the week to sort out the problems not only with the sewing room but also the office which has faults. We paid nearly £10,000 for this horrendous service and will be taking legal advice if we do not get a favourable response soon. Ann Devon”

Helpful Report

Posted 10 years ago

“I would not use Sharps again. Their after sales customer service is appalling. They made a mess of the fitting in one bedroom and are now supposed to be coming back to correct it - another day of disruption, mess and expense for us. They call this 'guarantee' work - they have not supplied and fitted correctly, they have messed us about with the parts delivery and have not given any time for the fitter to arrive. When I phoned to complain I was accused of shouting at the person answering the phone (I did'nt - how many others have phoned to complain?) and when I spoke to the 'Customer Service Manager' she acted as though they are doing me a favour by correcting work they should have got right in the first place! When I asked what they are offering by way of compensation she said they don't give compensation. Don't touch Sharps with a barge pole.”

Helpful Report

Posted 10 years ago

“Do not use this company!!! Terrible customer service, took over 3 months to get my installation finished. The amount of time, money and stress spent ringing their office to never get any calls back. They promise to call you and never do. Due to all the problems I had they stated they would offer something in good will, absolutely nothing! I've emailed, again nothing. They are an absolute disgrace and should be ashamed of themselves with how I've been treated. I've contacted the press about my experience as I want to warn as many people as possible, so they don't waste their money like I have!”

Helpful Report

Posted 10 years ago

“We went into the showroom in Darlington, the member of staff there was new, but was quite helpful, one this that I did notice though, was that there were no prices anywhere, just signs of all of the offers that they had on, 50% off sale must end Sunday! (This was the end of the summer sale, and before the autumn one started, pretty much the week after), an extra 15% if you have it fitted before Christmas, an extra 5% if you buy on your first visit….what they don’t tell you is that this is ONLY on the materials, and not actually the work. I was pretty sure what I wanted from the start, so the design appointment was pretty straight forward, however, we weren’t given a price for the parts for the wardrobe at any point - just a final price, with all of the “discounts” taken off. It worked out just over £2,000, but I was happy that I’d chosen exactly what I wanted, and so we went ahead. The surveyor turned up a couple of hours before his appointment, but this was ok, as I has taken the afternoon off work so was in the house anyway. The surveyor had an installation date of the week beginning the 9th November, although, we hadn’t been told this at any point beforehand. We were given a delivery date of 10th November (no indication of am or pm!), however, due to work commitments, I was only able to take the afternoon off, so a pm delivery was confirmed, with an installation date of 11th. On the 9th November, at 1pm, we received a phone call from the delivery driver saying that the materials were going to be delivered between 1pm and 2pm that day, my husband then received a “courtesy call” from sharps, stating that the truck was in the area, so would be making the delivery today – considering it had set off from Wolverhampton at 5am in the morning, I think we could have been given a bit more notice. Sharps told my husband that the truck was outside our house, so I rushed home from work on my lunch hour to take the delivery, however, there was no sign of the truck, and it was actually 30 minutes away. I was impressed with the delivery guys, they were friendly, covered up the carpeted through to the room that we were having the wardrobe installed in, and did their job very quickly so that I was able to get back to work as soon as possible, however, I was late back to work. On the installation date, the fitter turned up on time and got to work. However, there was a panel missing from my order, which meant he wasn’t able to complete the wardrobe in one day. He said that he would be there from 8am the next day, and should be gone by 10am as the part should be getting delivered by 9am. My mum came through to be in the house during the day, as I was back at work the next day. Sharps hadn’t paid for 9am delivery, the part was not delivered until 12pm. The fitter managed to complete the job pretty quickly after it had been delivered – this is completely unfair to the guy, he is contracted to work for Sharps, but is actually self-employed and therefore lost out on a day’s work due to the lack of organisation through Sharps. Overall, I’m very happy with my wardrobe, I’m very happy with the build, as the fitters are contracted, I guess the build quality is down to the luck of the draw, and I was very lucky. However, the organisation of Sharps is absolutely terrible, and I wouldn’t recommend this company to anyone who has a job, or any other commitments, as they will do everything when it suits them, and you just have to work around it - I've had a very stressful few days trying to compensate for their lack of communication and terrible organisation skills.”

Helpful Report

Posted 10 years ago

“Had Sharps wardrobes in my previous home which went very well therefore I asked them to put two new wardrobes in my new home. What a big mistake, the salesman designed the interiors with what I wanted and said there was no problem, so I gave them the deposit. The Surveyor arrived and NO I couldn't have this or that, you can only have what they produce, so the wardrobes were redesigned, despite the fact they didn't fulfil my needs. He discussed with my builder what preparation was needed which was done. How is one supposed to empty two rooms, when one only has two bedrooms. The installer arrived" I cannot do this job as the preparation work required is not done" well we had done all that we had been asked to do. The installer came back the following week and did the job, but left the wardrobes dirty and messy. The left over rubbish was put in a skip I had for another purpose without agreement, saving Sharps money not having to come and collect the rubbish and costing me money in having to have another skip. The company seems to think we are idiots as they have no customer service, and after my experience I would caution anyone using Sharps, I wont have them in my house again.”

Helpful Report

Posted 10 years ago

“This company is an absolute joke. I have never dealt with such an inefficient and unhelpful organisation as Sharps. We had to wait ages for an installation date. When fitter did arrive components were missing when the fitter unpacked what had been delivered. We had to change design to avoid even more delays waiting for a fitting date. The installation work they eventually did on a very straightforward job was very poor quality. Fitter was untidy and rushed the job with constant complaints about Sharps and how rubbish they were to work for. Not very reassuring. Apart from the doors, the components are no different to what is available in a DIY store. The fitting process involved using the bedroom as a workshop where the fitter cut up MDF boards to make a rough frame which is fixed to the walls. When he had finished the amount of fine dust he generated was ridiculous. Bedroom cabinets are supplied as flat packs. - amazing!!! The packs also had wrong components so fitter could not assemble. 4 weeks after fitter left we are still waiting for the cabinets. The complaints process is extremely frustrating as Sharps do not reply to emails or telephone calls - not exactly what they say in their customer charter. We have had the job checked out by Sharps installation manager who totally agreed with our snagging list and offered to get the faults rectified. To be honest, we are reluctant to let a Sharps fitter anywhere near the job. We are now seeking financial redress but do not hold out any hope of fair treatment from this company. All in all, they are a shambles and would never deal with them again.”

Helpful Report

Posted 10 years ago

“Please do not touch Sharps even with the longest barge pole. They are only interested in your money. Once it has left your wallet all the customer service disappears in thin air. I am being passed from one person to the next to find out what is happening with my installation which was cancelled a day before the due date. Unlike another company I have used in the past who send the material with the installer on the day of installation Sharps deliver their material separately. In my case this was 2 days before the day of installation. I now have a bedroom full of wooden material and have been told that the earliest it can e installed is a week later. So, I do not have the use of a bedroom for more than a week. I have an old friend coming to visit me after years on a date I had arranged after the installation was booked. So, now someone would be sleeping on a sofa for a couple of days. I also have potentially dangerous material lying in my house (I have an autistic son who plays with anything he can lay his hands on and wooden pieces would be irresistible for him). This biggest hassle of all is the accountability side of it. No one is willing to take any responsibility. When I called the local Sharps branch, with whom I had booked the design visit and to whom I had paid the initial deposit, I was shocked to be told that it was nothing to do with them and that I should ring the company directly. I have now called four different numbers to be told by each one to call another number. The day is now ending and I will have to ring them tomorrow. THIS HASSLE IS NOT WORTH THE FEW HUNDRED POUNDS YOU SAVE BY GOING TO A SLIGHTLY MORE EXPENSIVE COMPETITOR(Hammonds) WHOSE SERVICE HAS BEEN IMPECCABLE IN THE PAST. I had taken a quote for a walk in wardrobe as well from Sharps but you know what 'Once bitten twice shy'.”

Helpful Report

Posted 10 years ago

“Instead of actually writing a review, here is my letter on complaint I sent them... Following our phone call. Here is my written complaint regarding the overall service on my experience with Sharps. Dear ******* I'm quite busy, so I'll just get the facts down. 1 - Installation visit was scheduled for 1st Sept. I had arranged as requested for the existing bedroom furniture to be removed, carpets pulled back and bed on its side. The installer did not arrive on the 1st Sept. I had to tell my electrician, that I had arranged to come, as requested to come by Sharps in order to fit the lights in the cupboards, that his services were not needed. Obviously, he charged me for a morning work. And I didn't get paid as I had to take it off work. 2- The installer said he would arrive on the 2nd September. Needless to say, he didn't arrive. I called Sharps and they got in touch with the fitter who advised he would arrive at 1pm on the 2nd. He didn't arrive. I missed another day's wages, and this time, I had to pay my Electrician for a whole day. 3 - The fitter arrived on the 3rd at 8am on the dot (rather sheepishly). He began to work, however this time, because of previous events I decided not to call in my electrician. 4- The 4th is a Friday and my bedroom still looks like a bomb site. My partner and I have been sleeping in my lounge (I only have a 1 bedroom flat) since the bed was turned on its side. The fitter said he would be finished by today. He wasn't finished. 5 - The fitter 'finished' on the evening of the 8th September. He said he had to come back the following Monday to finished something off. Still, I was just pleased I was able to sleep in a bed again. 6- The fitter didn't arrive on the following Monday. I messaged him at 8.22am on the Monday morning, asking his whereabouts. He left me a voicemail at about 10am saying he was too ill to make it in today but would let me know the following day if he was able to attend. Another morning late for work, and wages lost. 7- He didn't turn up on the 15th - I didn't wait for him anyway. I got the picture. 8 - He arrived on the 16th - fortunately my partner had a day off so was able to oversee the last few bits he didn't to do. Ironically, he left me a customer service survey. Which I thought I wouldn't fill out as he might get upset. 9 -The light sensors that were fitted into the cupboards (by the fitter) have now had to be unplugged because they don't work properly. So I will need to call out my electrician again to fit it properly. My electrician originally did they wiring and not the actual fitting, as requested. 10- There is no filling where the cupboards meet the walls. This I am told should be standard in any 'fitted' cupboard installation. 11- Where the fitter hasn't replaced the skirting board has left a hole, and being in London, has encouraged some unwanted guests (mice). I live in a brand new, fully refurbished, perfectly hygienic, above ground London flat. 12- The amount of rubbish that was left, was a disgrace. What do you expect me to do with 5 bags of material waste? I think that covers most of it. Enough so you understand, I'm less than happy. Why you as a company think it is okay to muck your customers around, I don't know. Your customers have jobs too, you should infiltrate that down to your fitters so that they are more understanding of the urgency of sticking with plans. To be honest with you, I wasn't going to go down the compensation route with you because quite frankly, I couldn't be bothered. But as you are now trying to take even more money from me, I have no choice! I look forward to your reply regarding how I can claim back the expenses I was unnecessarily charged because of your company's poor management. Ill work out how much it will be in details, and I won't be looking to make any profit from the claims, even though most people would, I just want my costs covered as London electricians are expensive! Oh and also, my lost wages. ************End of email I paid around £4k for the furniture plus I lost about £500 in wages and paid over £300 in electrician call out costs. What did they offer me.... £50 off. Yep, thats what I thought. Oh and the outstanding tasks, are still outstanding! How they even function as a company is beyond me. There are plenty of other furniture installations companies that would do a much better job for less money, just haven't got the brand behind them. Although, after reading all these reviews, not sure Sharps have much of a brand any more...!”

Helpful Report

Posted 10 years ago

“We were very impressed with the service we received both in store (Bromley) and by the planner who designed exactly what we wanted. Once we had parted with money, it all changed. Another planner then came to finalise measurements, he turned up 2 hours earlier than agreed and complained that the room wasn't cleared and then didn't stop complaining - the plans weren't completed properly, it wasn't possible to have what we asked for (it was, he just liked complaining), he was so rude that that even the workmen in the house came to ask me if I needed help with him. The wardrobes were fitted in two days and despite the end panel not being straight, they looked nice. Inside however, we were missing the shoe racks, they were not with the delivery. Despite protesting about having to pay the fitter in full he told me that this is the procedure - he did what he could so had fulfilled his job and that he may not be the person to complete the job and he needed his money. The telephone numbers of the customer service which were given in the pack did not exist. I had to go through the Bromley office to make contact with them. It took 11 weeks of constant phone calls, 2 more planners, 2 deliveries, 1 of which was wrong and 2 more fitters to get the problem rectified. We were left with several 3 metre lengths and many smaller panels which the fitters wouldn't take and we were told to dispose of them ourselves. There are many companies out there, Sharps are not cheap, don't be fooled by the tv advert as we were but, if you are unluckily enough to have already purchased, do not pay in full if the job is not complete, withhold some funds because they have no incentive to come back!”

Helpful Report

Posted 10 years ago

“I've had cupboards in my room for 4 years and have had to empty them several times for them to air out because they get condensation inside and attract mould, this was because they were fitted on an outside wall. Was told fitting them there would be fine when they came to see if job could be done. They said that you could decide how you wanted the room but in the end they designed it. I recently wanted to take the shelves off that were attached to the cupboard and they were easy to remove but now you can see the mistakes they made when fitting. After it was fitted they left us a fairly large amount of leftover pieces. If you don't have transport to deal with recycling them or hate the seemingly unexplainable extra pieces left over don't go for it. Finally for One Wardrobe and a couple of cupboards done with chipboard the price is ott”

Helpful Report

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

Sharps Bedrooms Reviews

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