Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not touch Sharps even with the longest barge pole. They are only interested in your money. Once it has left your wallet all the customer service disappears in thin air. I am being passed from one person to the next to find out what is happening with my installation which was cancelled a day before the due date. Unlike another company I have used in the past who send the material with the installer on the day of installation Sharps deliver their material separately. In my case this was 2 days before the day of installation. I now have a bedroom full of wooden material and have been told that the earliest it can e installed is a week later. So, I do not have the use of a bedroom for more than a week. I have an old friend coming to visit me after years on a date I had arranged after the installation was booked. So, now someone would be sleeping on a sofa for a couple of days. I also have potentially dangerous material lying in my house (I have an autistic son who plays with anything he can lay his hands on and wooden pieces would be irresistible for him). This biggest hassle of all is the accountability side of it. No one is willing to take any responsibility. When I called the local Sharps branch, with whom I had booked the design visit and to whom I had paid the initial deposit, I was shocked to be told that it was nothing to do with them and that I should ring the company directly. I have now called four different numbers to be told by each one to call another number. The day is now ending and I will have to ring them tomorrow. THIS HASSLE IS NOT WORTH THE FEW HUNDRED POUNDS YOU SAVE BY GOING TO A SLIGHTLY MORE EXPENSIVE COMPETITOR(Hammonds) WHOSE SERVICE HAS BEEN IMPECCABLE IN THE PAST. I had taken a quote for a walk in wardrobe as well from Sharps but you know what 'Once bitten twice shy'.”

Helpful Report

Posted 9 years ago

“Instead of actually writing a review, here is my letter on complaint I sent them... Following our phone call. Here is my written complaint regarding the overall service on my experience with Sharps. Dear ******* I'm quite busy, so I'll just get the facts down. 1 - Installation visit was scheduled for 1st Sept. I had arranged as requested for the existing bedroom furniture to be removed, carpets pulled back and bed on its side. The installer did not arrive on the 1st Sept. I had to tell my electrician, that I had arranged to come, as requested to come by Sharps in order to fit the lights in the cupboards, that his services were not needed. Obviously, he charged me for a morning work. And I didn't get paid as I had to take it off work. 2- The installer said he would arrive on the 2nd September. Needless to say, he didn't arrive. I called Sharps and they got in touch with the fitter who advised he would arrive at 1pm on the 2nd. He didn't arrive. I missed another day's wages, and this time, I had to pay my Electrician for a whole day. 3 - The fitter arrived on the 3rd at 8am on the dot (rather sheepishly). He began to work, however this time, because of previous events I decided not to call in my electrician. 4- The 4th is a Friday and my bedroom still looks like a bomb site. My partner and I have been sleeping in my lounge (I only have a 1 bedroom flat) since the bed was turned on its side. The fitter said he would be finished by today. He wasn't finished. 5 - The fitter 'finished' on the evening of the 8th September. He said he had to come back the following Monday to finished something off. Still, I was just pleased I was able to sleep in a bed again. 6- The fitter didn't arrive on the following Monday. I messaged him at 8.22am on the Monday morning, asking his whereabouts. He left me a voicemail at about 10am saying he was too ill to make it in today but would let me know the following day if he was able to attend. Another morning late for work, and wages lost. 7- He didn't turn up on the 15th - I didn't wait for him anyway. I got the picture. 8 - He arrived on the 16th - fortunately my partner had a day off so was able to oversee the last few bits he didn't to do. Ironically, he left me a customer service survey. Which I thought I wouldn't fill out as he might get upset. 9 -The light sensors that were fitted into the cupboards (by the fitter) have now had to be unplugged because they don't work properly. So I will need to call out my electrician again to fit it properly. My electrician originally did they wiring and not the actual fitting, as requested. 10- There is no filling where the cupboards meet the walls. This I am told should be standard in any 'fitted' cupboard installation. 11- Where the fitter hasn't replaced the skirting board has left a hole, and being in London, has encouraged some unwanted guests (mice). I live in a brand new, fully refurbished, perfectly hygienic, above ground London flat. 12- The amount of rubbish that was left, was a disgrace. What do you expect me to do with 5 bags of material waste? I think that covers most of it. Enough so you understand, I'm less than happy. Why you as a company think it is okay to muck your customers around, I don't know. Your customers have jobs too, you should infiltrate that down to your fitters so that they are more understanding of the urgency of sticking with plans. To be honest with you, I wasn't going to go down the compensation route with you because quite frankly, I couldn't be bothered. But as you are now trying to take even more money from me, I have no choice! I look forward to your reply regarding how I can claim back the expenses I was unnecessarily charged because of your company's poor management. Ill work out how much it will be in details, and I won't be looking to make any profit from the claims, even though most people would, I just want my costs covered as London electricians are expensive! Oh and also, my lost wages. ************End of email I paid around £4k for the furniture plus I lost about £500 in wages and paid over £300 in electrician call out costs. What did they offer me.... £50 off. Yep, thats what I thought. Oh and the outstanding tasks, are still outstanding! How they even function as a company is beyond me. There are plenty of other furniture installations companies that would do a much better job for less money, just haven't got the brand behind them. Although, after reading all these reviews, not sure Sharps have much of a brand any more...!”

Helpful Report

Posted 9 years ago

“We were very impressed with the service we received both in store (Bromley) and by the planner who designed exactly what we wanted. Once we had parted with money, it all changed. Another planner then came to finalise measurements, he turned up 2 hours earlier than agreed and complained that the room wasn't cleared and then didn't stop complaining - the plans weren't completed properly, it wasn't possible to have what we asked for (it was, he just liked complaining), he was so rude that that even the workmen in the house came to ask me if I needed help with him. The wardrobes were fitted in two days and despite the end panel not being straight, they looked nice. Inside however, we were missing the shoe racks, they were not with the delivery. Despite protesting about having to pay the fitter in full he told me that this is the procedure - he did what he could so had fulfilled his job and that he may not be the person to complete the job and he needed his money. The telephone numbers of the customer service which were given in the pack did not exist. I had to go through the Bromley office to make contact with them. It took 11 weeks of constant phone calls, 2 more planners, 2 deliveries, 1 of which was wrong and 2 more fitters to get the problem rectified. We were left with several 3 metre lengths and many smaller panels which the fitters wouldn't take and we were told to dispose of them ourselves. There are many companies out there, Sharps are not cheap, don't be fooled by the tv advert as we were but, if you are unluckily enough to have already purchased, do not pay in full if the job is not complete, withhold some funds because they have no incentive to come back!”

Helpful Report

Posted 9 years ago

“I've had cupboards in my room for 4 years and have had to empty them several times for them to air out because they get condensation inside and attract mould, this was because they were fitted on an outside wall. Was told fitting them there would be fine when they came to see if job could be done. They said that you could decide how you wanted the room but in the end they designed it. I recently wanted to take the shelves off that were attached to the cupboard and they were easy to remove but now you can see the mistakes they made when fitting. After it was fitted they left us a fairly large amount of leftover pieces. If you don't have transport to deal with recycling them or hate the seemingly unexplainable extra pieces left over don't go for it. Finally for One Wardrobe and a couple of cupboards done with chipboard the price is ott”

Helpful Report

Posted 9 years ago

“Sharps bedrooms, well where do I begin. They are useless. Customer service is non existing, when you phone up they never ring back. How a company can operate like this is unbelievable. From the design visit to conclusion was terrible. The designer got measurements wrong.when he had finished came up with a price to pay on nearly £6000. This was after 50% sale further 20% and then another 5% from salesman. Shock indeed. When he did drawings and gave us paperwork the final price was on it, he Brooke down the order but at no piont was there any break down of the so called prices. Think they are totally made up and non existing price list, as at no piont is there any price list anywhere. The surveyer then came out about month later he was ok and spotted a mistake that designer had made, changed order to fit this would mean price reduction and sharps would contact me in few days with revised price, 2 weeks later nothing I phoned up passed on to 2 different people still no price, was told would phone me back, no call came another 3 weeks passed and I had made severall more calls still no price. When we booked we gave them over 2 months notice for fitting day as we wanted a certain date to start work. They agreed to this. Any way delivery day came and still no revised price. First thing delivery men wanted was final payment before they brought anything in house. Told them not paying penny until I have revised price in my hand, Driver phoned office I spoke to them and said I not paying till get the new price invoice. They told delivery man to put wardrobes in house without payment for now. Fitting day came still no invoice, fitters didn't turn up at time stated, 45 mins later I rang sharps they told me fitter had rung in sick and not coming now would be another week. I was amazed that no one phoned me up to tell me this, blew my stack at them. Surley the customer shoukd be told this soon as they knew. Told them to cancel order had bloody enough by now. Still not payed them. I rang citezen advice for my legal stand. They were fantastic, told him the whole storey, Now the law now states you have 14 days cooling of period to change your mind and it should state this on your order paper work. I checked mine and it only says 7 days cancelation notice, the guy said that this was the old law and because they have used the old forms I have now got 1 year and 14 days cooling off period so in other words can get full refund.of deposit. Also he asked my permission to pass case on to trading standards, of course you can I told him. He told me how to write the cancelation letter word for word . Sent this to sharps giving them the cancelation notice and they have 14 days to pay me my money back in full. I then phoned sharps to cancell she put me on to someone else and she told me if I cancel I would loose whole deposit, told her that I will get every penny back. Said have sent letter to head office she asked to send it to her but to late went higher. Few days later area manager phoned told him this first call back ever had after about 10 phone calls. Told him you are wrong gave wrong forms to me and I can now get money back. Tried to say would give bit more discount so they could fit wardrobes as they were on site. No chance I want my deposit back in full as you have 14 days to do this. Changed manner and said would send letter to me. Ok but you have 14 days to return money then you can collect stuff. Surprise letter never come and had to ring him said they have agreed for full refund so booked to collect stuff. Turned up for wardrobes still no money so phoned up and said pay me. Said would send cheque, told them no want money transfer now. I can't do this will have to check with manager, gave her bank details said she would call back asap. Told her make sure you do. Must admit was shocked when had call back in 10 mins. Agreed to it and said money was being done now. Took 10 mins and money was there. I must say that with the price of units was expecting solid wood, was so surprised that it was just chip board and very poor quality. Not worth anywhere near the price. If you are thinking of using them then think again, I would never recommend these cowboys unless you want to get ripped of and deal with a second rate company that don't care about the customers. DO NOT GO WITH THEM. A very unhappy ex customer who got a result by full refund due to there incompetence and getting even the basic law requirements correct. If you have ordered from them and not happy, check your paperwork and see if they gave you the 7 day cancelation or the correct 14 day. If it the 7 day you can get your money back you have 1 year and 14 days to change your mind. Just phone citizens advice up and they are fantastic and tell you exactly what you need to do. Hope this review helps many people. Steve”

Helpful Report

Posted 9 years ago

“Sharps have the worst customer service I have ever come across! Do not buy from them!!! Disgusting service, incomplete work and then to top it off they never bother to get back to you. I am 5 weeks down the line, bedroom not finished, and no closer to this happening. I have refused to make any payment due to contract not being completed. I will do my best to warn as many people not to go near this company!!!!”

Helpful Report

Posted 9 years ago

“The worst after sales service I have ever experienced! I have been trying to get a bedside cabinet top replaced since mid August. I have been ignored, not called back when promised, let down on arranged appointment & I strongly suspect, lied to. Quick to push for a sale but rubbish when there is a problem. Also, my details were given or sold to a company trying to sell curtains or blinds for my new fitted bedroom. Out of order!! I would never use Sharps again.”

Helpful Report

Posted 9 years ago

“My partner and i went into the Aberdeen shop today ,we were attended to by "Karen" after explaining in some detail our requirements (sliding doors) she told us they did not supply doors only complete bedrooms, she felt the need repeat herself several times. On leaving the shop somewhat confused we stopped to look at sliding doors, she then announced that they could supply doors of the sliding variety, my partner looked at me as i did her somewhat confused ??? We are not sure if she is maybe new to the job, but maybe some staff training would be beneficial...also she has yet to raise a smile! Safe to say we shall be taking our custom elsewhere.”

Helpful Report

Posted 9 years ago

“ROBBERS ROBBERS ROBBERS... VERY NICE AT PURSUING YOU INTO THEIR LARGER THAN LIFE PLAN... ONCE THE MONEY HAS BEEN PAID THEIR TRUE COLOUR APPEARS... POOR CUSTOMER SERVICE... RUDE PEOPLE AT PLANNING DEPARTMENT... GOODS MISSING ON DELIVERY... DENIAL FROM HEAD OFFICE ABOUT MISSING DELIVERIES... DESIGNER ON TAKING HIS PAYMENT WILL THEN NEVER RETURN YOUR CALLS NOT EVEN VOICEMAIL... I WOULD LIKE TO MENTION DO NOT EVER GET CONNED BY THIS DESIGNER WALTER FITZPATRICK... HE IS A BIG FAT UGLY LIAR WHO WILL FORCE YOU INTO PAYING A DEPOSIT UNDER THE PRETENCE THAT WORK WILL COMMENCE WITHIN 7 WORKING DAYS. SHARPS BE READY... SOLICITOR'S LETTERS GOING TO POUR INTO YOUR LETTERBOX SOON :)”

Helpful Report

Posted 9 years ago

“We arranged 3 bedrooms to be fitted mid august.. we were told all will start off at the start of sept.. which then got 3 weeks delayed due to surveyors fault. On delivery; only 2nd and 3rd room was delivered and no one knew where the 1st bedroom got lost. We are still chasing them for it. A very inefficient and unorganised company I must say. Considering they are very expensive I thought they would deliver top quality job unfortunately that is not the case. If you ring their office..no one has a clue of whats going on and they just pass you from one person to the next. I would say very very poor service and I would never go with them ever again.”

Helpful Report

Posted 9 years ago

“My wife and I ordered several units for a bedroom and one unit for another. There were 20 problems in total, including design errors, incorrect deliveries, changed installation dates and late reimbursement of money. I even had to find and pay for an electrician to correct a design problem that they failed to identify, then they lied to me about when my money would be reimbursed. The fitters don't have trade licenses and home owners have to dispose of rubbish themselves. This was a stressful experience from start to finish, and I will never deal with this company again.”

Helpful Report

Posted 9 years ago

“We were forced into meeting with a Sharps salesman by Homebase. He was an hour late for an appointment. We were given discount vouchers of 50% another 20% and then 5% if we signed up at appointment. Salesman was unable to provide a price at meeting but agreed to honour full discount. He advised us to keep things simple and likened Sharps furniture to European Cars (i.e. The more add on the more expensive they get). We wanted 2 x floor to ceiling, in-built wardrobes with sliding doors approx. 1.60 metre wide. The all in cost was £9500 but with discounts £5300. This is more than we paid for our kitchen. Which we encountered a similar problem with another 'rogue' company, Magnet, who were able to discount £28,000 off the first quote of£36,00!! We were told it was negotiable but probably not to a level we would be happy with. Something needs to be done about this type of company as in my eyes they are just as bad as cowboy builders. In the end, we got a local company in and they were able to do exactly what we wanted for £1,500. Don't use companies like Sharps or Magnet. Their prices are inflated so that the shareholders and salesman benefit from receiving large commissions. They also take advantage of unsuspecting and/or vulnerable customers. I'm in process of reporting our experiences to national press and relevant Watchdogs.”

Helpful Report

Posted 9 years ago

“Further to my 2 previous reviews, I have now emailed and rang 9 times and I still have the rubbish outside my door, 4 weeks after fitting. NEVER USE this company..... the customer service is dreadful, once they have your money they don't care, as for the designer..... he never returns the calls either. Lesson learnt too late!”

Helpful Report

Posted 9 years ago

“over priced, bad service. Cancelled last minute after promising to deliver by a certain date and were un able to find a replacement to get the installation completed by the promised date.”

Helpful Report

Posted 9 years ago

“We purchased wardrobed and bedside tables four years ago and they did a really good installation job. These came with a 10 year warranty. The bedside units 2 years ago became defective and the vaneer started to lift away on both units. We callled Sharps who said they would replace the tops to the units. A fitter did come after some time who reported to have replaced the tops but he hadn't, all they had done was to put some new vaneer on which was a different colour and grain pattern. I raised this with Sharps who denied this and after numerous calls closed down the comlpaint and sent us a letter stating this. 3 months ago the vaneer has started to peel again! we have called 6 times and had three appointments missed by the fitter. Last week he called to say he was coming and had the tops arrived, we said no they send them to you to bring as they advised. He said no they are sending the directly to you. So hence we are still waiting. A week later after further calls we have had no one return our call. The after service is shocking and an utter dissapointment. Mrs Laking”

Helpful Report

Posted 9 years ago

“Complete lack of customer service and care. Rudeness and putting Sharps needs before the customers. The service does not in any way reflect the promises. We started our journey in June and we are still not complete by the end of August. That is just for one bedroom/office and we have decided not to have the other bedroom done. They even had the temerity to send a letter as though we are debtors demanding the final payment before completion of the job to our satisfaction. In essence it can never be right as they got the measurements wrong and we now have to take great care in opening and closing the bedroom door in order to avoid scratching the side of the cupboard. Wish we had gone elsewhere. We have experienced loss of earnings and unnecessary stress due to Sharps and would advise anyone not to touch them with a barge pole. We have considered taking legal action but can only imagine that such an organisation usses high level legal advisors who can get them out of messy situations, so we would be throwing good money after bad.”

Helpful Report

Posted 9 years ago

“Awful company, awful service. I had 2 appointments booked and they never showed up. I tried to call customer service, but was just told how sorry they were, with no real solution offered. The designer I was booked with might be still lost in traffic, but they don't seem to care at all. Don't waste your time with them!”

Helpful Report

Posted 9 years ago

“Day one no fitter arrived was told he had to go back on a job that needed finishing, then was informed by the fitter when I arrived home that he had arrived after 12 midday as he was sent to the wrong address, over 60 miles away, so why was I not told that in the first place. Fitter asked if he could work later to catch up but did not expect him to be there until 2230 hours. Fitter then said he would be back the next day to complete the install. Not sure what time he started as I had to go to work. Arrived home to find the install did not appear to be that far advanced. Fitter said that he would work to finish the job, he left my house at 2300 hours, not impressed, had I stooped him I would have been subject to another day of disruption. The was told that I was responsible for the unused material disposal, where is that stated in the information? To top it all the the hanging rails are in the wrong position, not central so when I hang clothes in the wardrobes the doors do not fully close. For the money spent crap service.”

Helpful Report

Posted 9 years ago

“I agree entirely with the previous reviewer, especially on the point of demanding immediate payment on completion. Once Sharps have your money they lose all interest in you. The assurances initially received regarding collection of the rubbish never came to fruition, customer services (they need to change that description!) simply did not want to know - i have just paid a further sum to have everything collected. My wife and i will also not, (my original review is now entirely withdrawn), be recommending Sharps to anybody else.”

Helpful Report

Posted 10 years ago

“I must say I am most dissapointed with the after service . I had sliding doors fitted and found one of the doors had a large scratch on the side and the silver trim had been cut short and also there was a gap in the track where the door slides . I informed Sharps who said they would have a new door made and would send a fitter out to correct the other faults . The fitter arrived 3 days later with a door, after unwrapping it realised the wrong door had been made . Sharps informed me another door would be with me in a couple of days and the fitter arranged to phone me the morning it was to be delivered , I waited all day and he didnt ring so I phoned him and was told sharps office were meant to ring me to tell me door would be arriving a week later . The following Monday Sharps rang me but I was at work and unable to take call ,so an hour later I returned call , no-one seem to know why I,d called and said would look into it and call me back that morning . No body called so late afternoon i rang again and again was told someone would call me back . I waited two days and recieved no call so I rang Sharps and informed them no-one had got back to me . Later on that day I recieved a call to say fitter would be there to fit new door and correct track etc the following week . The fitter arrived with new door but informed me no track had been delivered !!!! He phoned the office and explained he couldnt complete job without the track , the lady apologised and said would get back to me that morning , recieved no phone call !!!! This company is an absolute joke and I would definately not recommend Sharps to any-one .”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews